BREAKING: Rogers Ignite Internet Down Across Southern Ontario
Rogers appears to have widespread and severe issues across Southern Ontario where Ignite Internet users are intermittently unable to surf the Internet and ping rates that are through the roof. Reports first surfaced on DSLReports of this at 5PM and were later confirmed by Canadian Outages as per this map that I took a screen shot of:
That is not a small piece of real estate. I can confirm that these problems exist and they are serious. As I type this, Rogers appears to not be admitting that they have an issue despite the fact that they clearly do. This will only add to the frustration of Rogers users who have suffered through their rather problematic rollout of DOCSIS 3.1 which I have documented here since late last year. Myself included.
Updates as they come.
UPDATE: A reader pointed me towards this Tweet where Rogers seems to be admitting that there is a problem. But they seem to be minimizing the impact:
UPDATE #2: According to a post on DSLReports, this appears to have started at 1:45PM. I took a screen shot of the post in question where you can see when the trouble began:
UPDATE #3: Rogers has finally publicly admitted on their Twitter feed that there is an issue:
We are aware of an issue with Intermittent Internet in Ontario. We're working on a resolution and normal service should be restored soon.
— RogersHelps (@RogersHelps) March 10, 2017
UPDATE #4: At 3:30 AM this morning (Friday March 10th) the issue was apparently resolved. A modem reboot may be required to restore full functionality. But based on the e-mails and the odd Tweet that I have received, this might have been the last straw for Rogers customers who have been frustrated with issues that the provider has had over the last couple of months. Rogers retention department is going to be a very busy place today I suspect.
UPDATE #5: This appears to not be fixed. Please click here for a new story on this issue.
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