For the last three weeks or more, I’ve been working with clients of mine who had had issues with Rogers email. If you’re coming to this a bit late, here’s how we got here. It started as a general outage, but what has dragged on for weeks is an issue with email. Specifically, anyone who uses Rogers email service (in other words they have a @Rogers.com address) cannot get their email. This is in part due to the fact that Rogers requires users to create App Specific Passwords via Rogers Member Center on each program or device that an email address is used on. The creation of new app specific passwords doesn’t work and existing app specific passwords appear to have been deleted in many cases. That pretty much breaks your applications that rely on them.
Now there is a workaround for this that I describe here:
The workaround for this is to open a web browser and go to https://mail.yahoo.com and enter your Rogers email account details there. The password that you should use is the one for Rogers Member Center. This will at least allow you to view and reply to email on the web. And while this is a sub optimal workaround for many, it’s the only workaround that exists right now.
A secondary issue is that you might have tried to reset your email password under the belief that you were using the wrong password. If that’s you, I have some bad news for you. The only way to truly reset your email password is to dial into Rogers to do that. The good news is that once you hit a human, it doesn’t take long to do that. The bad news is that I am hearing wait times of three hours or more to actually get to a human. And I am also hearing that people are getting disconnected while waiting for a human to come onto the line. Which punts you to the back of the line.
The problem with this workaround is that it is sub optimal as you’re reliant on a web browser to get your email. Besides not scaling well to devices like tablets and smart phones, seniors for example may have issues adjusting to this workflow. Never mind not being to use the application of their choice such as Outlook or Thunderbird.
This has led a lot of my customers to ask me to help them abandon the Rogers email platform with the goals being:
- They can get their Rogers email on any device or using the application of their choice.
- They can tell their contacts that they have moved to a new email provider, which by extension will reduce the amount of email coming in from their Rogers email account.
- When the level of email coming in from their Rogers email account reaches a point where it’s minimal, they can kill the Rogers email account if they so desire.
So to make a move, you’d have to forward your Rogers Email to your new provider so that you can not only get it on any program or device, but you don’t have to constantly check two email accounts. That sound reasonable does it not? Except that you can’t forward your email from a Rogers email account to another email account.
No seriously, you can’t do that.
Yahoo, who is the provider of Rogers email service apparently makes forwarding an email to another account a paid feature. You can find out all the details about this here:
Upgrade to Yahoo Mail Plus or subscribe to Access + Forwarding to use the email forwarding feature in your Settings. Automatic forwarding sends a copy of incoming messages from your Yahoo Mail account to another email address.
This move by Yahoo happened in 2021 and this thread from 2022 in the Rogers Community Forums highlights the fact that Rogers was caught up in this move by Yahoo. What that means for the average Rogers user is that they are stuck with having very limited options in terms of how to get and interact with their email. And any sort of move off of the Rogers/Yahoo email platform is going to be painful until Rogers fixes their email issues. And who knows when that might happen as Rogers hasn’t said anything about this issue in public. From a PR perspective, never mind just having any sort of respect for their customers, the fact that Rogers hasn’t bothered to communicate with their customers on this is an #EpicFail.
And to add insult to injury, I can’t seem to find a way for a Rogers customer to pay for this feature. If you can find a way to pay for this feature, please leave a comment as many of my customers are so desperate to dump Rogers/Yahoo as their email provider that they’d hand over their credit cards to do it.
Honestly, Rogers and Yahoo should have forwarding email to another provider as a standard feature. The fact that this is a paid one is mind blowing. It’s almost as if Rogers and Yahoo wants to make it as painful as possible to exit their email service should you choose to. While it highlights the fact that you should never use your ISP’s email service, that means nothing to any Rogers user who is currently trapped in Rogers inability to fix their email platform.
Shame on you Rogers.
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This entry was posted on March 23, 2023 at 2:16 pm and is filed under Commentary. You can follow any responses to this entry through the RSS 2.0 feed.
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Rogers Email Users Who Are Stuck With The Telco’s Ongoing Email Issues Don’t Have The Ability To Forward Their Rogers Email To Another Provider…. WTF?
For the last three weeks or more, I’ve been working with clients of mine who had had issues with Rogers email. If you’re coming to this a bit late, here’s how we got here. It started as a general outage, but what has dragged on for weeks is an issue with email. Specifically, anyone who uses Rogers email service (in other words they have a @Rogers.com address) cannot get their email. This is in part due to the fact that Rogers requires users to create App Specific Passwords via Rogers Member Center on each program or device that an email address is used on. The creation of new app specific passwords doesn’t work and existing app specific passwords appear to have been deleted in many cases. That pretty much breaks your applications that rely on them.
Now there is a workaround for this that I describe here:
The workaround for this is to open a web browser and go to https://mail.yahoo.com and enter your Rogers email account details there. The password that you should use is the one for Rogers Member Center. This will at least allow you to view and reply to email on the web. And while this is a sub optimal workaround for many, it’s the only workaround that exists right now.
A secondary issue is that you might have tried to reset your email password under the belief that you were using the wrong password. If that’s you, I have some bad news for you. The only way to truly reset your email password is to dial into Rogers to do that. The good news is that once you hit a human, it doesn’t take long to do that. The bad news is that I am hearing wait times of three hours or more to actually get to a human. And I am also hearing that people are getting disconnected while waiting for a human to come onto the line. Which punts you to the back of the line.
The problem with this workaround is that it is sub optimal as you’re reliant on a web browser to get your email. Besides not scaling well to devices like tablets and smart phones, seniors for example may have issues adjusting to this workflow. Never mind not being to use the application of their choice such as Outlook or Thunderbird.
This has led a lot of my customers to ask me to help them abandon the Rogers email platform with the goals being:
So to make a move, you’d have to forward your Rogers Email to your new provider so that you can not only get it on any program or device, but you don’t have to constantly check two email accounts. That sound reasonable does it not? Except that you can’t forward your email from a Rogers email account to another email account.
No seriously, you can’t do that.
Yahoo, who is the provider of Rogers email service apparently makes forwarding an email to another account a paid feature. You can find out all the details about this here:
Upgrade to Yahoo Mail Plus or subscribe to Access + Forwarding to use the email forwarding feature in your Settings. Automatic forwarding sends a copy of incoming messages from your Yahoo Mail account to another email address.
This move by Yahoo happened in 2021 and this thread from 2022 in the Rogers Community Forums highlights the fact that Rogers was caught up in this move by Yahoo. What that means for the average Rogers user is that they are stuck with having very limited options in terms of how to get and interact with their email. And any sort of move off of the Rogers/Yahoo email platform is going to be painful until Rogers fixes their email issues. And who knows when that might happen as Rogers hasn’t said anything about this issue in public. From a PR perspective, never mind just having any sort of respect for their customers, the fact that Rogers hasn’t bothered to communicate with their customers on this is an #EpicFail.
And to add insult to injury, I can’t seem to find a way for a Rogers customer to pay for this feature. If you can find a way to pay for this feature, please leave a comment as many of my customers are so desperate to dump Rogers/Yahoo as their email provider that they’d hand over their credit cards to do it.
Honestly, Rogers and Yahoo should have forwarding email to another provider as a standard feature. The fact that this is a paid one is mind blowing. It’s almost as if Rogers and Yahoo wants to make it as painful as possible to exit their email service should you choose to. While it highlights the fact that you should never use your ISP’s email service, that means nothing to any Rogers user who is currently trapped in Rogers inability to fix their email platform.
Shame on you Rogers.
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This entry was posted on March 23, 2023 at 2:16 pm and is filed under Commentary. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.