Rogers Appears To Have Issues…. Serious Issues

Canadian telco Rogers isn’t having a good day based on this from Down Detector:

From a combination of my clients calling me and trolling the Internet, I can say that the problems that Rogers seems to be having cover the following areas:

  • Email if you are using a email account. More on that in a second.
  • Rogers Ignite Internet
  • Cell Phone connectivity

In terms of Rogers email issues, this seems to have been going on for days as evidenced by this thread on Rogers own support forums. Which is confirmed by numerous clients of mine pleading me to help them. The good news, if you want to call it that is that if you go to and enter your Rogers email account details there, you can still get your email. But to be frank, this is a workaround and not a solution. Also trying to create App Specific Passwords for Rogers email accounts does not work.

Clearly, Rogers has serious issues at the moment, and customers are not happy based on these examples from Twitter:

With this latest outage combined with what happened last July, any remaining goodwill that Rogers might have had is gone. And Rogers may not only find itself losing customers, but being forced to explain itself to Parliament, again. I’ll be watching this story as this is another situation where Rogers has absolutely crippled the daily existence of Canadians and I will provide updates when the situation warrants.

UPDATE: In terms of the Internet issues that Rogers is having. What seems to be working for some people (including a client of mine) is this:

You can try this and see if it works for you.

UPDATE 3/9: Rogers continues to have issues. I’ve documented them here.

7 Responses to “Rogers Appears To Have Issues…. Serious Issues”

  1. […] user reports of problems will increase seeing as it’s 8AM as I type this. So, given that I documented that Rogers was having issues earlier this week, I think it’s safe to say that they […]

  2. […] of the fact that they’ve had numerous issues in the last week. I’ve documented them here and here. The one that has been most upsetting to customers is the fact that anyone who uses Rogers […]

  3. […] been covering the various issues that Rogers has had over the last week or more, along with providing a tip on how to get your Rogers email via a browser until Rogers […]

  4. […] been covering issues with Rogers Internet offering. It started as a general outage, but what has dragged on for weeks is an issue with […]

  5. […] email. If you’re coming to this a bit late, here’s how we got here. It started as a general outage, but what has dragged on for weeks is an issue with email. Specifically, anyone who uses Rogers […]

  6. […] started as a general outage, but what has dragged on for weeks is an issue with email. Anyone who uses Rogers email service […]

  7. […] started as a general outage with Rogers Internet offering that happened almost a month ago has evolved into a situation where […]

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