Apple Should Be Less Concerned With AI And More Concerned About The Quality Of Their Software

Now I will admit that this isn’t a new complaint from yours truly. In fact, if you want to see the last times I complained about Apple’s software quality, I’ll leave some links here, here and here. The fact is that over the last few years, Apple’s software quality has taken a nosedive. While that’s bad, it’s likely to get worse.

Enter AI.

Apple is perceived by many to be behind the curve when it comes to AI. So as a result, Apple appears to be going all in on AI if you believe the rumour mill. Resulting in the fact that we’ll likely see AI mentioned a whole lot next week when Apple does the World Wide Developer’s conference keynote. However I am here to say that this is the wrong move. If I were Apple, I’d be fixing the issues that exist in their operating systems and software to make them stable and reliable rather than trying to shove new AI features, or new features of any sort which will likely make things even less stable than they already are. Take this for example. Joanna Stern of the Wall Street Journal has this to say about Apple’s Screen Time feature:

In no universe should it take a reporter from a major newspaper to make a company fix a problem that has existed for years. But at least she got a response. Apple from personal experience has often taken bug reports from users and developers and you’ll never hear from them again. I think they do that because Apple’s focus is on the “new hotness” rather than ensuring that their products have stability and features work as advertised. And this is likely to continue with whatever software Apple announces next week. In other words, you should not expect watchOS, macOS, iOS or anything else that Apple announces next week to be more stable when they finally ship to consumers in the fall. Instead, you should be expecting the opposite. Though I suspect that you’ll hear Apple say that you got all these cool AI features for you to use. To me, that’s not a good trade and I would happily trade AI or any other new cool feature for stability.

I am pretty sure that there are many, many others who would echo that sentiment.

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