The IT Nerd

Well, this has to be embarrassing for Samsung. A Reddit post has an unlucky owner of a Samsung Galaxy Watch Ultra who had the action button fall off on him about a month into owning it. Bad as that is, the fact that Samsung isn’t willing to help by replacing a watch that is only a month old is worse:

I received my brand new Galaxy Watch Ultra on July 20th and I posted on here a few days back about how the action button fell off. I went back and forth with Samsung trying to get them to replace it, but they refused and told me to send it in for repair because it was under warranty. I sent it in and now they are telling me that it is out of warranty and I have to pay to get it fixed. I am still going back and forth with Samsung repair and customer service, and I’m getting nowhere.

This is really bad. The watch is supposed to be designed to be rugged. So the fact that this not only happened to this Reddit user, but Samsung won’t honour the warranty really makes Samsung look shady. And it reminds me of the behaviour of ASUS when it came to warranty claims which is a story that surfaced earlier this year. The bad press forced the company to say that they would do better. But I didn’t buy that at the time and and I still don’t. How does the warranty issues of ASUS relate to Samsung? Companies aren’t bad because their products fall apart. They are bad if they don’t stand behind their product. Samsung in this case isn’t standing behind a product that was designed to be rugged, but clearly isn’t. That reflects poorly on Samsung and should make anyone who is considering buying a Samsung product think twice as clearly Samsung doesn’t have your back.

This entry was posted on August 23, 2024 at 10:04 am and is filed under Commentary with tags Samsung. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.