I hear all the time from the clients that I have that Rogers is the worst when it comes to customer service. A 2.5 hour wait time to get to customer service isn’t unusual. And disconnections are not uncommon which forces you to phone back in and try to get help. The thing is that Bell and TELUS isn’t any different when it comes to that respect. And Frank Brown has a plan to change that.
His fix is to force a 10-minute maximum hold time for every telecom operating in Canada. This would also be backed by financial penalties by the Federal Government for companies that miss it. Now if that sounds familiar, Spain has rules like that now. If you want to sign the petition, click here.
My take goes something like this. This only partially solves the problem. This only became a problem when Rogers, Telus and Bell were allowed to outsource jobs to countries like the Philippines, Morocco, and Egypt to name a few. Bringing those jobs back to Canadians who need jobs, and backing that with financial penalties would go a long way to solving this issue as well. What is needed is two things. One is Rogers, TELUS and Bell showing leadership and not only implanting a 10 minute or less hold time and bringing jobs back to Canada. Now that is wishful thinking as those three companies have failed to show any sort of meaningful leadership over the years. That brings to the Federal Government smacking them silly until they comply with both. Because if the Federal Government really wants to show leadership in this area, now would be the time to do so.
So, how about it Federal Government. Will you hold Rogers, TELUS and Bell accountable? Seriously, will you?
Related
This entry was posted on July 27, 2026 at 1:45 pm and is filed under Commentary with tags Bell, Rogers, Telus. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
Canadian Wants Limits On How Long Rogers, TELUS, and Bell Can Put You On Hold… But That Won’t Solve The Issue
I hear all the time from the clients that I have that Rogers is the worst when it comes to customer service. A 2.5 hour wait time to get to customer service isn’t unusual. And disconnections are not uncommon which forces you to phone back in and try to get help. The thing is that Bell and TELUS isn’t any different when it comes to that respect. And Frank Brown has a plan to change that.
His fix is to force a 10-minute maximum hold time for every telecom operating in Canada. This would also be backed by financial penalties by the Federal Government for companies that miss it. Now if that sounds familiar, Spain has rules like that now. If you want to sign the petition, click here.
My take goes something like this. This only partially solves the problem. This only became a problem when Rogers, Telus and Bell were allowed to outsource jobs to countries like the Philippines, Morocco, and Egypt to name a few. Bringing those jobs back to Canadians who need jobs, and backing that with financial penalties would go a long way to solving this issue as well. What is needed is two things. One is Rogers, TELUS and Bell showing leadership and not only implanting a 10 minute or less hold time and bringing jobs back to Canada. Now that is wishful thinking as those three companies have failed to show any sort of meaningful leadership over the years. That brings to the Federal Government smacking them silly until they comply with both. Because if the Federal Government really wants to show leadership in this area, now would be the time to do so.
So, how about it Federal Government. Will you hold Rogers, TELUS and Bell accountable? Seriously, will you?
Share this:
Like this:
Related
This entry was posted on July 27, 2026 at 1:45 pm and is filed under Commentary with tags Bell, Rogers, Telus. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.