Apple has joined Dell in protecting their users (like me since I have a Mac with a 8600 GT) from the nightmare of the Nvidia graphic chipset failure debacle. A support document was posted to their support site that details what support they’ll offer to users and what they should be on the lookout for:
In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.
What to look for:
* Distorted or scrambled video on the computer screen
* No video on the computer screen (or external display) even though the computer is on
Specific products affected:
* MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
MacBook Pro (17-Inch, 2.4GHz)
MacBook Pro (15-Inch, 2.4/2.2GHz)
MacBook Pro (Early 2008)
* These computers were manufactured between approximately May 2007 and September 2008
…If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your local Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation.
Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.
Bravo to Apple for doing this. At least they’re stepping up to the plate to make sure their users are protected from the mistakes of others. It will be interesting to see Nvidia’s financial statements for this quarter as you can bet Apple isn’t doing this for free and the $200 million that Nvidia set aside isn’t going to cover Apple, Dell, HP and anyone else who has products with these chipsets.
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This entry was posted on October 10, 2008 at 11:13 am and is filed under Commentary with tags Apple, NVIDIA. You can follow any responses to this entry through the RSS 2.0 feed.
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Apple To Cover Repair Costs Of Nvidia Related Issues
Apple has joined Dell in protecting their users (like me since I have a Mac with a 8600 GT) from the nightmare of the Nvidia graphic chipset failure debacle. A support document was posted to their support site that details what support they’ll offer to users and what they should be on the lookout for:
In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.
What to look for:
* Distorted or scrambled video on the computer screen
* No video on the computer screen (or external display) even though the computer is on
Specific products affected:
* MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
MacBook Pro (17-Inch, 2.4GHz)
MacBook Pro (15-Inch, 2.4/2.2GHz)
MacBook Pro (Early 2008)
* These computers were manufactured between approximately May 2007 and September 2008
…If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your local Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation.
Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.
Bravo to Apple for doing this. At least they’re stepping up to the plate to make sure their users are protected from the mistakes of others. It will be interesting to see Nvidia’s financial statements for this quarter as you can bet Apple isn’t doing this for free and the $200 million that Nvidia set aside isn’t going to cover Apple, Dell, HP and anyone else who has products with these chipsets.
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This entry was posted on October 10, 2008 at 11:13 am and is filed under Commentary with tags Apple, NVIDIA. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.