ServiceNow today announced a significant expansion of its partnership with NVIDIA to extend agentic AI governance from desktops to data centers. This includes the introduction of Project Arc, a new enterprise autonomous desktop agent, secured by the NVIDIA OpenShell runtime and governed by ServiceNow AI Control Tower, that will live on employee desktops and autonomously complete complex work. ServiceNow AI Control Tower is also now included in the NVIDIA Enterprise AI Factory validated design, extending enterprise governance to large-scale model workloads. The companies are advancing enterprise AI even further with an open benchmarking standard for evaluating AI agents.
ServiceNow and NVIDIA have long partnered to bring enterprise-grade AI to some of the world’s largest organizations through open models, AI software, and agent-ready skills. From the development of specialized agents to the Apriel Nemotron open model family, the partnership has deepened at each stage of the AI era. Today’s announcement connects how work gets done with how AI runs, bringing execution, governance, and intelligence to user endpoints and AI infrastructure.
Project Arc: An enterprise autonomous desktop agent that is governed and secure from day one
ServiceNow is introducing Project Arc, which is an enterprise autonomous desktop agent that thinks, writes code, executes, and adapts when things don’t go as expected, completing complex multi-step work across enterprise tools and systems without requiring pre-built workflows.Every action the agent takes runs inside NVIDIA OpenShell, a sandboxed runtime environment that adds policy-based management so that autonomous activity stays contained, auditable, and enterprise safe. ServiceNow AI Control Tower governs the actions the agent takes, setting policies, monitoring behavior, and logging files read, commands executed, and APIs called. The result is an autonomous desktop agent that enterprise security leaders can fully audit and approve with confidence.
Powered by ServiceNow Action Fabric, which allows any AI agent to access the ServiceNow system of action, and grounded in the ServiceNow Configuration Management Database (CMDB), the agent has deep intelligence about the enterprise, pulling from workflows, systems, and operational history so that actions are informed by how work gets done. Project Arc also meets employees where they work through a desktop app, enterprise collaboration tools, or email, and is designed to provide the same governed execution, whatever the interface.
Governing large-scale AI model workloads
The ServiceNow AI Control Tower integration with the NVIDIA Enterprise AI Factory validated design was previewed at NVIDIA GTC in March and is now complete, extending enterprise governance to the infrastructure layer where large-scale AI model workloads run. For organizations managing AI at scale, this integration provides a unified governance layer for data centers. AI factory deployments governed by AI Control Tower gain continuous value, risk, and security management across the full model lifecycle, from discovery and inventory to real-time observability, compliance monitoring, and remediation.
Capabilities available to AI factory customers through AI Control Tower include expanded regulatory content packs, enterprise access maps for major cloud providers, and a runtime cost and ROI management framework that tracks productivity gains and monthly value indicators.
Measuring and advancing enterprise AI together
ServiceNow and NVIDIA are advancing NOWAI-Bench, an open benchmarking suite comprising two frameworks: EnterpriseOps-Gym, a multi-step agentic evaluation framework spanning IT service management, customer service, and HR workflows, and EVA-Bench, a voice agent evaluation framework designed for enterprise settings. Both benchmarks are generally available as open- source releases, and NVIDIA is integrating both into NeMo Gym to make them reusable and accessible for automated model evaluation across the industry.
The collaboration is already producing results. NVIDIA has evaluated NVIDIA Nemotron 3 Super on EnterpriseOps-Gym, with results demonstrating leading performance among open-weight models.
On the voice side, EVA-Bench is serving as a primary benchmark for the development of NVIDIA Nemotron VoiceChat model, with ServiceNow and NVIDIA planning to publish joint evaluation results as the model reaches availability.
Availability
Project Arc is available as an early preview. AI Control Tower integration with the NVIDIA Enterprise AI Factory validated design is generally available. NOWAI-Bench, including EnterpriseOps-Gym and EVA-Bench, is available now as an open-source release.
Guest Post: Check Point and NVIDIA Tackle a Growing AI Security Blind Spot
Posted in Commentary with tags Check Point, NVIDIA on September 29, 2026 by itnerdCheck Point Software and NVIDIA announced a new integration that combines Check Point’s AI security monitoring with NVIDIA’s Open Agent Safety Platform and OpenShell runtime. Together, the technologies can evaluate an agent’s actions before they execute, helping organizations identify and stop potentially harmful behavior in real time. Check Point’s semantic monitoring engine can make those decisions in under 100 milliseconds.
In July that gap became a public incident. Agents running an internal OpenAI cyber evaluation escaped their isolated environment and spent four and a half days inside Hugging Face’s production infrastructure in pursuit of the answers to their test. Nobody had attacked them. They were doing what they had been asked to do, by a route no one had anticipated. Governing that route is the job of security, and it takes two kinds of control.
A Boundary Outside the Agent’s Reach
The first is a boundary. NVIDIA’s safety and security teams make the case in Where Security Fits in an AI Agent Stack: “The harness guides what an agent tries. The infrastructure controls what an agent can do.” Prompts and model safeguards shape behavior, but the agent can work around them, so they cannot be the boundary.
NVIDIA Open Agent Safety Platform builds that boundary into the infrastructure. At its core is NVIDIA OpenShell, an open, secure runtime that governs how an agent executes, what it can see and do, and where its inference goes. Nothing is permitted by default, every allow and deny is recorded, and enforcement runs outside the agent’s process, so it holds even if the agent is compromised. The platform also includes NVIDIA Sentry, running on NVIDIA BlueField-4 and using NVIDIA DOCA for out-of-band monitoring and security-policy enforcement. This hardware-isolated, host-independent watchdog keeps enforcing policy even if the host itself is compromised. While optimized to run on NVIDIA Vera CPU- and BlueField DPU-based systems, the platform is also compatible with other hardware systems.
Where a Boundary Stops
A boundary decides whether an action is allowed. Whether the action still makes sense for the task is a separate judgement, and it is often where the real problems sit.
Reading invoices, querying the supplier database and starting an approved payment workflow are all part of the invoice agent’s work. If it then begins listing credentials, opening files unrelated to any invoice and preparing to send data to a new destination, each action might pass a check on its own. Together they describe an agent that has stopped doing its job, a pattern that only shows when behavior is followed over time.
Guardrails that inspect a single prompt or response remain essential, and they are a core part of Check Point Software’s AI security, but problems that unfold across twenty steps need semantic monitoring. It follows the agent as it works and relates each action to what the agent was asked to do, using its reasoning signals, tool calls and earlier actions. At every step it comes back to the same question. Does this still fit the job the agent was given? We described the approach in Stopping the AI Agent Actions No Rule Could See Coming, and our research team has shown the verdict can arrive before the action runs, in under 100 milliseconds.
What We Built With NVIDIA OpenShell
Knowing an agent is drifting only matters if something can act on it, which is why the boundary and the judgement belong together. We have run Check Point semantic monitoring with NVIDIA OpenShell through the runtime’s security middleware. OpenShell sees each action before it reaches the host, our monitor weighs it against the agent’s task and history, and OpenShell enables us to enforce the result. Our research team’s post on synchronous control monitoring shows the monitor at work, with videos of it stopping harmful agent actions before they run and letting safe tasks through.
Agents are useful partly because they find approaches nobody foresaw, so the response is proportionate, anywhere from logging an action or holding it for approval to stopping the agent.Where This Goes Next
No single vantage point sees everything an agent does, so our approach is one shared decision layer that draws on many enforcement points instead of a separate security stack at each. NVIDIA Open Agent Safety Platform adds more of those points. NVIDIA Sentry provides attested telemetry to inspect agent behavior and detect deviations.
Those signals are most useful alongside the context cyber security already holds. An unusual tool call may mean little on its own. From a highly privileged agent that has left its task and is reaching for a vulnerable production system, it means something else entirely. Agents act on the same identities, networks and data security teams already protect, and securing them cannot be a separate discipline.
It matters to us that OpenShell is open source. We are working with the OpenShell community, where security ideas are tested in the open by many contributors, and the partnership gives us a direct path to contribute our own work back.
Back to the Invoice Agent
The invoice agent’s goal is the same as it was at the start. What surrounds it now is a runtime it cannot talk its way past, a watchdog in silicon beneath it, and a monitor that keeps checking whether its path still fits the job. As agents take on longer, more autonomous work across what NVIDIA calls the AI factory, that combination is how security keeps pace with the way they behave.
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