I’ve gotten a couple of calls from clients of mine who are having issues sending MMS messages on the Rogers. I did a search of Twitter and found this:
Rogers appears to know about the issue based on this. But there’s no ETA to resolution as of yet.
So if you’re having this issue, you’re not alone it seems. This really makes Rogers look bad given what happened to some of their customers yesterday, and their ongoing email issues. UPDATE: This is now fixed.
Speaking of Rogers email issues, here’s a quick refresher in case you’re new to the issues with Rogers email service that have been going on for months:
- I first reported on issues with Rogers email, and the inability to generate app specific passwords to allow users of Rogers email to use email clients like Outlook and Thunderbird on March 7th.
- This issue dragged on for months. There is a workaround, but that workaround is sub optimal to say the least. And as this issue dragged on into April, I was left with no other option than to recommend to my many clients who are affected by this to dump Rogers as their email provider.
- Rogers has sort of admitted that there is an issue. But it took them a very long time to do that and there is currently no ETA to resolution. Even though we’re now into mid-May which makes it over two months since this issue first surfaced.
Now that you’re up to speed, while researching this MMS issue I came across this on Twitter :
Interestingly enough, Rogers replied. And they did so in detail and without using their usual canned responses that people hate:
I have to ask, what does “update this feature” mean? Does it mean that they are trying to find a way to go back to using a singular password like every other email service on the planet is capable of? Does it mean that they’re trying to fix the app specific password system that has been broken for months? Or are they working on something new? For example using OAuth instead of app specific passwords? Who knows what Rogers is or isn’t working on because they have not said much of anything. That leaves their customers who are affected by this issue in the dark and fuming. And I can’t say that I blame them as Rogers really have screwed up the handling of this issue.
I’ve said this before and I will say it again, because Rogers isn’t communicating if or when this issue will be fixed, your best course of action is to dump Rogers as your email provider. Clearly Rogers can’t help you to use your email using the tools you want to use, be it Outlook or some other email client as they can’t resolve this issue. And they won’t communicate to affected customers what they are going to do to get this issue resolved. Thus your only option is to dump them. In my opinion you don’t have any other choice as Rogers simply cannot be relied upon when it comes to email. And perhaps more based on their recent track record.
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This entry was posted on May 18, 2023 at 12:20 pm and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed.
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Rogers Has Issues For The Second Day In A Row… This Time It’s With MMS… And I Have An “Update” To Their Ongoing Mail Issue
I’ve gotten a couple of calls from clients of mine who are having issues sending MMS messages on the Rogers. I did a search of Twitter and found this:
Rogers appears to know about the issue based on this. But there’s no ETA to resolution as of yet.
So if you’re having this issue, you’re not alone it seems. This really makes Rogers look bad given what happened to some of their customers yesterday, and their ongoing email issues. UPDATE: This is now fixed.
Speaking of Rogers email issues, here’s a quick refresher in case you’re new to the issues with Rogers email service that have been going on for months:
Now that you’re up to speed, while researching this MMS issue I came across this on Twitter :
Interestingly enough, Rogers replied. And they did so in detail and without using their usual canned responses that people hate:
I have to ask, what does “update this feature” mean? Does it mean that they are trying to find a way to go back to using a singular password like every other email service on the planet is capable of? Does it mean that they’re trying to fix the app specific password system that has been broken for months? Or are they working on something new? For example using OAuth instead of app specific passwords? Who knows what Rogers is or isn’t working on because they have not said much of anything. That leaves their customers who are affected by this issue in the dark and fuming. And I can’t say that I blame them as Rogers really have screwed up the handling of this issue.
I’ve said this before and I will say it again, because Rogers isn’t communicating if or when this issue will be fixed, your best course of action is to dump Rogers as your email provider. Clearly Rogers can’t help you to use your email using the tools you want to use, be it Outlook or some other email client as they can’t resolve this issue. And they won’t communicate to affected customers what they are going to do to get this issue resolved. Thus your only option is to dump them. In my opinion you don’t have any other choice as Rogers simply cannot be relied upon when it comes to email. And perhaps more based on their recent track record.
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This entry was posted on May 18, 2023 at 12:20 pm and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.