Since March of 2023, Rogers has had an ongoing email issue that is affecting a whole lot of their users. Let me get you up to speed so that you can see what a disaster this is for Rogers customers:
- I first reported on issues with Rogers email, and the inability to generate app specific passwords to allow users of Rogers email to use email clients like Outlook and Thunderbird on March 7th.
- While this issue dragged on, there is a workaround involving using webmail, but that workaround is sub optimal to say the least. And as this issue dragged on into April, I was left with no other option than to recommend to my many clients who are affected by this to dump Rogers as their email provider.
- Rogers has sort of admitted that there is an issue. But it took them a very long time to do that.
- It then seemed that Rogers or more accurately Yahoo was rolling out OAuth to replace the need to generate app specific passwords. But the catch was that not all email clients support OAuth. To date, only the Outlook 365 email client supports this (if you have that client, this will help you to set up your Rogers email account). Which means that Rogers users using many other email clients, or those who weren’t willing to pay Microsoft every month for Office 365 were still stuck.
- Rogers then started to shift the blame for their email issues to Microsoft.
Well, Rogers has decided to shift the blame once again. This time they’re shifting it to Yahoo who is the company who actually provides their email services. I know this because a reader who has been following this story on my blog escalated this issue to Rogers Escalation Team and got this in response:
Hello,
I am contacting you from Rogers Technical Escalation Team regarding a concern you shared with us on our website. We appreciate your trust in our services and allowing us the opportunity to address your technical concern.
Currently, there is no update on if or when the feature to generate an app password on the Rogers Email Member Centre will be restored by Yahoo. We would like to apologize for any inconveniences. We recommend our customers to use the latest versions of Outlook that do not require the use of an app password, such as Outlook 365 or the new Outlook for Windows 11.
If you have any further questions or concerns, we recommend you contacting us at your earliest convenience using one of the following options:
Regards,
Technical Escalation Management
He was so disgusted by this response that he flipped it to me so that I could post it to show how Rogers regards this issue. And he is now in the process of signing up for Bell Internet as he has given up on expecting Rogers to fix this.
Now to be fair, Yahoo does have to own this as this is their email platform. Which means that they need to address this. But the thing is, email addresses that are used by Rogers customers don’t say “yahoo.com”, they say “rogers.com”. Thus Rogers rather than pointing fingers at anyone but them need to dial up the right person at Yahoo and say “Look, what will take to make the app specific password functionality work? Failing that, how can we collectively get things to a place where any Rogers customer could use any email client with Rogers/Yahoo email?” Because there are going to be Rogers customers who simply can’t or won’t upgrade to the latest version of Outlook. Which means that telling said Rogers customers to simply upgrade to a newer version of Outlook or using webmail which was one of Rogers previous stock answers is simply a non-starter.
The bottom line is that we’re coming up to a year of this being an issue. And you have to wonder how much longer this will go on before there is a resolution. If there is one at all as I am starting to think that Rogers as an organization doesn’t consider this to be a priority. And if that’s the case, Rogers customers who are affected by this should be voting with their dollars just like the gentleman who sent this to me did.
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This entry was posted on January 23, 2024 at 1:30 pm and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed.
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Rogers Is Now Blaming Yahoo For The Ongoing Email Disaster
Since March of 2023, Rogers has had an ongoing email issue that is affecting a whole lot of their users. Let me get you up to speed so that you can see what a disaster this is for Rogers customers:
Well, Rogers has decided to shift the blame once again. This time they’re shifting it to Yahoo who is the company who actually provides their email services. I know this because a reader who has been following this story on my blog escalated this issue to Rogers Escalation Team and got this in response:
Hello,
I am contacting you from Rogers Technical Escalation Team regarding a concern you shared with us on our website. We appreciate your trust in our services and allowing us the opportunity to address your technical concern.
Currently, there is no update on if or when the feature to generate an app password on the Rogers Email Member Centre will be restored by Yahoo. We would like to apologize for any inconveniences. We recommend our customers to use the latest versions of Outlook that do not require the use of an app password, such as Outlook 365 or the new Outlook for Windows 11.
If you have any further questions or concerns, we recommend you contacting us at your earliest convenience using one of the following options:
Regards,
Technical Escalation Management
He was so disgusted by this response that he flipped it to me so that I could post it to show how Rogers regards this issue. And he is now in the process of signing up for Bell Internet as he has given up on expecting Rogers to fix this.
Now to be fair, Yahoo does have to own this as this is their email platform. Which means that they need to address this. But the thing is, email addresses that are used by Rogers customers don’t say “yahoo.com”, they say “rogers.com”. Thus Rogers rather than pointing fingers at anyone but them need to dial up the right person at Yahoo and say “Look, what will take to make the app specific password functionality work? Failing that, how can we collectively get things to a place where any Rogers customer could use any email client with Rogers/Yahoo email?” Because there are going to be Rogers customers who simply can’t or won’t upgrade to the latest version of Outlook. Which means that telling said Rogers customers to simply upgrade to a newer version of Outlook or using webmail which was one of Rogers previous stock answers is simply a non-starter.
The bottom line is that we’re coming up to a year of this being an issue. And you have to wonder how much longer this will go on before there is a resolution. If there is one at all as I am starting to think that Rogers as an organization doesn’t consider this to be a priority. And if that’s the case, Rogers customers who are affected by this should be voting with their dollars just like the gentleman who sent this to me did.
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This entry was posted on January 23, 2024 at 1:30 pm and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.