My Move From Rogers To TELUS Mobility [UPDATED]

As many frequent readers are aware, I switched cell phone carriers in the last few months. For years I had been a loyal Rogers customer. While Rogers wasn’t perfect, I did have a comfort level with them that incentivised me to not make a move elsewhere.

That however changed recently when Rogers went through, and is still going through that fiasco related to the Apple Watch. It shocked me that a company the size of Rogers would not be able to support the Apple Watch, or more accurately the eSIM technology that the Apple Watch uses seeing as they were the first carrier to support the iPhone in Canada. Even now that they have support for the Apple Watch, business users need not apply. At least until sometime next year. Not to mention the fact that there were problems with run of the mill consumers activating their Apple Watch on the Rogers network. Some of which are still ongoing. Watching that episode unfold in front of me shook my faith in Rogers as I had always seen them as a leader when it came to this sort of stuff. That doesn’t seem to be the case anymore and made me look for other options.

Now, I wasn’t going to go for one of the second tier carriers like Freedom Mobile as they don’t yet have the network coverage that fit my needs. And Bell wasn’t an option because of of some really horrific customer service experiences that I’ve had with them in the past like this one, combined with feedback from Bell customers that their customer service wasn’t any better in the present day. So that left TELUS. From everything that I have seen and heard about them, they have a great network and even better customer service. So I decided to make the jump. And to my surprise, it was insanely easy.

I went to my local TELUS store which was at Sherway Gardens in Toronto and one of the reps was able to do the following in less than 45 minutes:

  • Assess my needs from a data plan perspective.
  • Do all the “paperwork” to not only make me a Telus customer, but port my number from Rogers to TELUS. I say “paperwork” because it was all done electronically. Not one scrap of paper was used.
  • Have me sign off on all of the above on a tablet and have all the documentation  emailed to me.
  • Helped me to set up a My TELUS account to allow me to manage my account either online or via the My TELUS App.

The key thing that I want to point out is the fact that I never felt pressured and the process felt comfortable from start to finish. All my options were clearly explained and any questions that I had were fully and completely answered. Frankly, it was one of the better customer service experiences that I have had lately. By the end of it, I had a TELUS SIM in my iPhone 7 Plus that was capable of dialing out to other people, but not receiving calls because the porting of my number to TELUS wasn’t complete. That was taken care of just under an hour later when I got a text message to say that it was complete. I then ran a quick test to confirm that by calling my iPhone from my landline. Job done.

Now have I had issues with TELUS? None so far from a technical standpoint. The only thing that was worth mentioning is that my wife wanted to switch to TELUS from Rogers as she has her own Rogers account and found that the pricing was going to mean that she would pay more than what she was paying with Rogers because of the retition plan that she was on. That’s something that I have raised previously and I hope that TELUS can find a way to address that because from everything that I have seen over the last few months, they are rockstars and they could really make life miserable for Rogers and Bell if they focused having pricing that encouraged people like my wife to switch to them. What I may do is to put her under my Easy Share plan for Business to get her under the TELUS umbrella. But if someone from TELUS is reading this, you’d gain a customer for life if you could match her $65 for 5GB plan that she has with Rogers. Related to that, I am paying about the same as I did with Rogers. Though I will point out that the person who worked with me at the TELUS Sherway Gardens store did work to find me some savings here and there which I appreciate.

On the flipside the one thing that I do notice is how fast the TELUS network is. It is significantly faster than what I experienced with Rogers. In fact, I would describe the difference using words like “stunning”, “night and day,” “surprising” and “eye opening.” I can see why PC Magazine and OpenSignal rank TELUS as the fastest LTE network in Canada. And once you experience the speed that TELUS  has to offer, you’re not going to want to give it up.

The bottom line is this. I am really happy with my experience with TELUS. I am glad that I made the switch as it has been positive thus far. If you are Canadian and you want to be on a “big 3” carrier, TELUS at this moment is the best of the big three. While their pricing could be better, their customer service and the quality their network is top shelf. That makes it easy for me to say that TELUS is worth a good hard look if you’re in the market for cell phone service.

UPDATE: My Wife is now on TELUS as well. Click here to find out the details behind that.

2 Responses to “My Move From Rogers To TELUS Mobility [UPDATED]”

  1. […] I wrote about My Move From Rogers To TELUS Mobility a little while ago, some things have happened based on the fact that TELUS saw this in that story […]

  2. […] Telus: My frustrations with Rogers and their lack of Apple Watch support led me to switch to Telus in 2018. Though their pricing was no different than Rogers or Bell, the quality of their customer service […]

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