Zoho Corporation, a global technology company, today expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organizations. Beginning today, Zoho and ManageEngine will be previewing pre-built, task-specific Zia Agents, which will deploy across Zoho Corporation’s combined portfolio of 100+ products in the coming weeks.
Zoho Corporation’s in-house AI has evolved over the past decade from proactive to prescriptive to generative to agentic:
Zia: Launched in 2015, Zia is Zoho Corporation’s foundational AI, facilitating all intelligent and contextual actions across the company’s ecosystem of apps. Zia possesses a vast and diverse skillset. New skills are being implemented regularly to boost customer experience and drive productivity.
Ask Zia: Launched in 2018, Ask Zia has developed into a system-wide conversational assistant that helps employees work smarter and accomplish tasks more effectively. For example, an account manager can review a report of customers at risk of churn, summarize the outcomes of each customer’s recent interactions, filter and summarize helpdesk tickets, analyze trends in their industry, and reach out to that customer for a meeting based on the employee’s upcoming travel schedule, without leaving the Ask Zia interface. Ask Zia is powered by Zoho’s unified data platform and will be contextually embedded across all applications.
Zia Agents: Today, Zoho Corporation has previewed some of the several dozens of pre-built Zia Agents that will be rolled out in the coming months, including an Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help Desk Agent, and a SalesCoach Agent. For customers, partners, and developers looking to create their own agents, Zoho is launching Zia Agent Studio, allowing them to build and deploy customized agents with inherited skillsets, which can then be distributed through Zoho’s Agent Marketplace.
- Zia Agent Studio: Offering no-code and low-code experiences, Zia Agent Studio enables users to build autonomous agents with skills relevant to their specific needs. Zia Agent Studio users can also access a wide range of pre-existing Zia Skills, tools from across the Zoho ecosystem, data from a unified data platform, and a range of language models. These can be agents within a function (like an SDR agent or email support agent) or natively cross-functional agents (like an RFP agent or loan approval agent). They can be deployed on any Zoho application and summoned using Ask Zia. Moving forward, Zia Agents will be deployable in any third-party application as well. Additionally, Zia Agents with complementary skillsets can be combined using Zia Agent Studio, creating a single agent capable of cross-functional work.
- Agent Marketplace: Agents created using Zia Agent Studio can be published in the Agent Marketplace. Zoho Corporation will offer a pre-built roster of agents, while the company’s ecosystem of partners and developers can build and distribute specialized AI agents through the marketplace, which can be reused and instantly deployed by organizations.
Organizational Differentiation
Today’s announcement follows record growth for Zoho Corporation, which onboarded 110,000 new customers globally in 2024. With over 850,000 customers globally in diverse industries, using a range of tools across Zoho and ManageEngine, Zoho Corporation’s AI solutions are informed by a vast range of functional data. This is a core differentiator for the company, putting it in a unique position to serve businesses with cutting-edge technology.
Technological Differentiation
Zoho Corporation’s distinct technological breadth and depth is a fundamental differentiator, particularly in AI development and deployment. Leveraging its shared data model, owned and managed tech stack, including global data centers, and a broad application portfolio, Zoho Corporation’s highly secure, privacy-compliant, usable, capable, and deeply knowledgeable AI agents deliver superior technology at a high value to its growing customer base.
Availability
These capabilities will begin to roll out to a limited set of customers, which will expand monthly.
Texas responds to “dramatic” rise in attacks with cyber command center
Posted in Commentary with tags Texas on February 4, 2025 by itnerdGovernor Greg Abbott announced in a State of the State address on Sunday that Texas, in partnership with University of San Antonio, will soon launch the Texas Cyber Command to deploy “cutting edge capabilities” to strengthen the state’s ability to anticipate, detect and prevent cyberattacks.
“The Texas Cyber Command will work in partnership and collaborate with all state universities and Regional Security Operation Centers, as well as local, state, and federal agencies to strengthen the state’s cybersecurity mission,” reads the press release.
The Cyber Command will create a “robust strategy” including:
The move to launch the statewide cybersecurity command center comes after the state’s Matagorda County government suffered a cyberattack that forced officials from the Emergency Operation Center to declare a disaster.
In 2022, the University of San Antonio joined the US Cyber Command Academic Engagement Network, which works with the Department of Defense on cyberspace operations and capabilities, cyber expertise, and cyber warfare.
Evan Dornbush, former NSA cybersecurity expert, offers perspective on the matter:
“From a political lens, it’s pretty fascinating that of all places Texas would be one of the first to promote a state-based government resource that the private sector can lean on, and I look forward to seeing how that plays out.
“From the technical angle, and with a stated goal to anticipate and detect potential cyber threats, Texas is pretty qualified to pioneer this. A lot of talent is concentrated within, and pulling from its deep bench of military, academic, and private sector perspectives will be advantages to getting this off the ground.”
It’s interesting that Texas would be making a move like this as I don’t associate Texas with cybersecurity. I have to applaud them for doing this and I hope Texas does more of this.
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