My Customer Service Nightmares
My Battle To Get My Toyota Matrix Fixed
I had a really weird issue with my Toyota Matrix that I had to escalate all the way to Toyota Canada before I could get it fixed. It was a really frustrating experience, and I have documented it just in case my experience can help someone else:
Dumping Bell As My Home Phone Provider
I had a very negative experience with Bell Canada when my phone went out. This spurred me to switch providers.
My Battle To Get My Teksavvy DSL Fixed
I had stability issues with my Teksavvy DSL service after a speed bump that was really frustrating due to the fact that Teksavvy was unable to answer their phones in a timely manner and I had to resort to getting angry on Twitter to get help. Not a good experience and it could have been completely avoided in my opinion.
Teksavvy Gets Dumped For Rogers
The reliability issues that I had with my Teksavvy DSL returned and affected my voice line as well. This time, they couldn’t fix them due to the incompetence of Bell (which forced me to fly home from a clients location in the US to deal with this). But they also rubbed me the wrong way because they didn’t seem to want to take responsibility for this. In the end, I was forced to switch my phone and Internet to Rogers. Though, there were some minor hiccups with that too.
My MacBook Pro Has Repeated Hard Drive Failures
I had several hard drives fail in my MacBook Pro within a very short period of time. The good news was that it was under AppleCare. The bad news was getting it fixed and then having it fail again was absolutely frustrating before I solved the problem myself by buying my own hard drive which is something I should not have to have done seeing as it was under warranty. During this, it came to light that Apple appeared to have a consistent quality problem with some models of the MacBook Pro which does not inspire confidence.
Related to all of this is this review of the Western Digital Black hard drive that I installed after the third drive failure and have had no issues since doing so. That supports the fact that Apple does have systemic quality issues that they have not addressed.
Replacing The Toyota Matrix With Something That Doesn’t Burn Oil
This time my Toyota Matrix burns oil at a rate that is not normal. But it doesn’t burn enough oil that Toyota will fix it. Thus I’ve documented what happened when I tried to get it addressed with Toyota, then my process of replacing the Matrix with something more reliable when Toyota Canada chose not to address the issue.
Getting Gigabit Speed From Rogers Ignite Gigabit Internet
My wife and I were offered a deal to get Rogers Gigabit Internet and Cable TV for a really low price which we went for.But what should have been “plug and play” became far more of a challenge than it should have been.