The IT Nerd

Hitachi Solutions America, Ltd, a leading provider of global industry solutions powered by the Microsoft Cloud, has been awarded the prestigious 2019/2020 Inner Circle for Microsoft Business Applications. This is the 16th consecutive year Hitachi Solutions has earned this recognition.

Membership in this elite group is based on sales achievements that rank Hitachi Solutions in the top 1% of the Microsoft global network of partners. Inner Circle members must consistently achieve a high standard of excellence by delivering valuable solutions that help organizations achieve increased success.    The 2019/2020 Inner Circle members were announced at Microsoft Inspire, the annual premier partner event held July 14-18 in Las Vegas.

The Inner Circle for Business Applications award follows a record-setting year of Microsoft recognition for the firm.  Hitachi Solutions was recently awarded the Global Dynamics 365 for Field Service Partner of the Year Award and the Global Government Partner of the Year Award.   Hitachi Solutions was also named Finalist for Dynamics 365 for Customer Service Partner of the Year Award and Finalist for the Global Manufacturing and Resources Partner of the Year Award.

Hitachi Solutions was also named by Microsoft US Subsidiary as the winner of the 2019 MSUS Eagle Award winner, for delivering the highest number of new customer adds and highest annual attainment.

For more information about Hitachi Solutions America’s industry-focused solutions, contact us  here.

Hitachi Solutions Philippines Corporation, a leading provider of global industry solutions powered by the Microsoft Cloud, today announced it has been named a finalist in the 2019 Microsoft Dynamics 365 for Customer Service Award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

Awards were presented in several categories, with winners chosen from a set of more than 2,900 entrants from 115 countries worldwide. Hitachi Solutions Philippines was recognized for providing outstanding solutions and services in Dynamics 365 for Customer Service.

The Microsoft Dynamics 365 for Customer Service Partner of the Year Award recognizes partners that have helped customers solve a business problem, win more customers, deliver better customer service, or achieve another business goal with Dynamics 365 for Customer Service

The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year.

Hitachi Solutions America, Ltd, a leading provider of global industry solutions powered by the Microsoft Cloud, is proud to announce it has won the Microsoft Global Dynamics 365 for Field Service Partner of the Year Award and the Global Government Partner of the Year Award.   Hitachi Solutions was also named Finalist for Dynamics 365 for Customer Service Partner of the Year Award and Finalist for the Global Manufacturing and Resources Partner of the Year Award.

The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation, implementation, and support of customer solutions built on Microsoft technology. Microsoft Partner of the Year Awards were presented in several categories, with winners chosen from more than 2,900 entrants from 115 countries. Award recipients from around the world will be recognized at the 2019 Microsoft Inspire show July 14-18, 2019 in Las Vegas, NV.

For more information about Hitachi Solutions America’s industry-focused solutions, contact us  here.

 Hitachi Solutions America Ltd., a leading global provider of enterprise technology solutions built on the  Microsoft Cloud, is pleased to announce Hitachi Solutions group has been named a “Strong Performer” in the “The Forrester Wave™: Microsoft Dynamics 365 Services, Q2 2019 report by Forrester Research, Inc. Hitachi Solutions was also among the top ranked in the market approach, innovation road map, and revenue criteria.

The independent research report identified and evaluated 12 of the most significant Microsoft Dynamics 365 service providers based on 23 criteria including current offering,   strategy, and market presence. The report recommends that Microsoft Dynamics 365 services customers look for providers that support clients’ digital business transformation, an accelerated cloud journey, and a deep technical relationship with Microsoft.

In its report profile of Hitachi Solutions, Forrester stated: “Reference customers cite Hitachi Solutions’ ‘no-surprises’ implementation approach. A large part of this delivery predictability stems from the company’s deep technical relationship with Microsoft and its understanding of the Microsoft technology stack. …Customers appreciate the company’s technical depth, localization capabilities, and flexibility as an SI.”

Hitachi Solutions group including Hitachi Solutions America is dedicated to its Microsoft Alliance, expanding capabilities beyond Dynamics 365 including Azure-based cloud native application development, data platform modernization, big data, machine learning, advanced analytics and modern workplace solutions.   Most recently the Hitachi Solutions America was named, for the fifteenth consecutive year, to the elite Microsoft Dynamics Inner Circle. The company was also honored with the 2018 Microsoft US Sub Dynamics Sales Partner of the Year title and selected as a 2018 Global Finalist for Dynamics 365 for Finance and Operations and Dynamics 365 for Field Service.

Hitachi Solutions America Ltd., a leading provider of global industry solutions powered by the Microsoft Cloud, has renamed its ecommerce products to show how the solution has evolved to better meet today’s client and market needs. Now known as the Commerce Suite, the system includes modules for B2B and B2C ecommerce – including automated order entry, self-service customer portal, and payment service — and provides tight accounting, shipping, and inventory systems integration.

Hitachi Solutions’ Commerce Suite is an end-to-end web-based system with full ecommerce capabilities. The solution works seamlessly with Microsoft Dynamics 365 and enables B2B and B2C businesses to do the following:

• Build stronger customer relationships
• Gain insight into sales data and customer needs
• Improve customer service and increase retention
• Identify opportunities to reduce costs
• Simplify back-office operations
• Provide a personalized customer journey
• Create a robust and responsive omnichannel experience

Commerce Suite 9.3 Featuring Payment Service

In conjunction with the name rebranding, Hitachi Solutions America has also released a new version of the Commerce Suite that includes a series of platform, interface, administrative, and ERP integration enhancements, as well as exciting new centralized and secure online payment capabilities.

Payment Service is new functionality that provides a simpler, more efficient way to manage online payments — whether using B2B or B2C Commerce Suite. It alleviates the complexity of integrating electronic payment support by providing intuitive Web Service APIs for handling credit cards, PayPal, eCheck, and transactions via Wallets such as Amazon Pay. Payment Service connects all payment channels using a centralized cloud-hosted solution and acts as an intermediary between a merchant’s existing systems, gateways, and back-office systems, accepts payments, and securely connects the data across all platforms, websites, and applications.

For more information about Payment Service and the new Commerce Suite release, visit https://us.hitachi-solutions.com/products/ecommerce/.

Hitachi Solutions America, Ltd., a global leader in delivering success with business applications based on the Microsoft Cloud, today announced it has acquired Capax Global, LLC, a leading provider of cloud and data platform solutions based on the Microsoft application platform. This acquisition provides Hitachi Solutions with deep capabilities across cloud-native application development, data platform modernization, big data, machine learning, and advanced analytics along with modern workplace and managed services solutions.

The companies share many synergies — including a deep commitment to achieving customer excellence, a close cultural alignment, and a strong strategic partnership with Microsoft.

As a Gold Certified Microsoft Partner, Capax Global specializes in building innovative cloud and data platform solutions that realize cost savings, improve data management, and solve critical business problems. The company is a recognized leader in Microsoft’s Azure platform across all major workloads. Capax Global is also a member of Microsoft’s Inner Circle for Data and AI, and both Microsoft’s Azure Application Development and Data Partner Advisory Councils and was honored as a finalist for the Microsoft 2017 Data Platform Partner of the Year. In addition, the company was named as one of Inc Magazine’s Best Workplaces for 2018 and maintains ratings of 4.9 stars and 99 percent approval on Glassdoor.

With this acquisition, Capax Global will immediately become a wholly-owned subsidiary of Hitachi Solutions America, Ltd. Capax Global’s leadership and employees will remain in place and be integrated into Hitachi Solutions America’s North American practice.

IoT Solutions

The strategic acquisition also strengthens Hitachi Solutions’ IoT capabilities with the addition of Capax Global’s proven technologies. These solutions incorporate data telemetry to quickly and securely gather data from multiple remote points and arrange it into the appropriate structure for downstream applications and reporting.

In addition, Capax Global brings its onsite and mobile IoT Labs, a unique experience that allows for hands-on exploration and brainstorming with engineers and data scientists to develop IoT-related strategies, see how to extract key insights from IoT-generated data and explore how to unlock the many possibilities.

Commitment to Microsoft’s Platform

With the addition of Capax Global, Hitachi Solutions becomes one of the largest global Microsoft Partners capable delivering world-class solutions across all 4 workloads – business applications, modern workplace, data and AI, and applications and infrastructure on Microsoft’s cloud platform.

Hitachi Solutions will partner with Capax at Microsoft’s booth #3301 at the National Retail Federation (NRF) 2019 Show and Expo in New York City, January 13–15.

Hitachi Solutions will present Microsoft Dynamics 365 for Retail Operations, a cloud-based platform designed to help retailers stay competitive in the digital age by delivering personal and differentiated customer experiences. Hitachi Solutions Retail Awareness, which is built on Microsoft Azure, will also be highlighted at NRF.

As consumer demands evolve and competition grows, retailers need to stay connected with their customers in order to remain competitive in today’s market. Hitachi Solutions Retail Awareness includes offerings that enable retailers to tailor shopping experiences to their customers’ specific needs and interests. Retailers can engage with customers during their visits and use data to create unique omnichannel experiences that are based on customer preferences, buying patterns, and purchase history.

Dynamics 365 empowers retailers with intelligent solutions that streamline merchandising, improve customer engagement, and deliver compelling in-store services. The platform unifies digital, in-store, and back office retail operations to enable retailers to merge disparate business systems with applications that work together under a single solution.

NRF is the world’s largest retail conference and expo. Through networking opportunities and the discovery of the latest technologies, this annual event allows attendees to explore how the retail industry is transforming to better succeed in the digital age.

Hitachi Solutions will showcase Hitachi Solutions Retail Awareness at NRF 2019 and highlight how the cloud-enabled, multifaceted engine:

• Provides dynamic store clienteling using advanced analytics and Azure IoT Hub.
• Drives omnichannel efforts using Dynamics 365 and Azure.
• Empowers retailers to assimilate and act on data with Azure IoT Hub.
• Delivers actionable operational insights via advanced analytics.
• Accelerates innovation with easy-to-use, self-service analytics for retailers and customers.

For more information about Hitachi Solutions or Dynamics 365, contact Hitachi Solutions here.

Hitachi Solutions America, a leading provider of global industry solutions powered by the Microsoft Cloud, has introduced version 2.0 of the IoT Service Hub. The latest release includes new efficiencies that strengthen the turnkey IoT platform’s real-time monitoring, rules-based analytics, and autonomous decision-making capabilities. The new functionality also widens the range of industries supported and products that can be integrated into the solution.

Hitachi Solutions IoT Service Hub 2.0 includes a host of new features that helps clients:

• More efficiently build, deploy, and support production IoT solutions
  • Efficiency improvements help automatically manage and delete blobs
  • New tools help clone large numbers of IoT devices/assets at one time
  • Enhancements to the deployment process include the addition of stream analytics, sample data clean-up, and a data “starter set”
• Deploy IoT Service Hub in a wider variety of industries and businesses
  • Measurement type entity creation ensures flexibility with different IoT sensors that capture different types of data  — allowing support for more industries
  • Automatic case and work order creation in Dynamics 365 provides increased data visibility and accessibility
• Integrate with Microsoft IoT Central
  • IoT Service Hub now integrates with Microsoft’s IoT Central to more quickly get those users up and running with basic IoT monitoring

Built on the Microsoft Azure cloud, the IoT Service Hub serves as the gateway for creating end-to-end, autonomous IoT equipment maintenance solutions that help proactively pinpoint service needs and manage the entire corrective service lifecycle. Using artificial intelligence and machine learning to perform predictive and rules-based analytics from sensor data gathered from equipment, workers, and the environment, the solution helps:

• Create a data-driven business model with improved operational efficiencies and reduced maintenance costs
• Leverage data analytics to help predict, adapt, and react more quickly and effectively
• Reduce unplanned downtime, enhance recovered capacity, and decrease inventory
• Empower decision makers with real-time visibility and deep operational intelligence

Hitachi Solutions America, a leading provider of global industry solutions powered by the Microsoft Cloud, has announced Advanced Connect for Field Service, a pre-built, no-code integration that connects Microsoft Dynamics 365 Finance & Operations (F&O) and Microsoft Dynamics 365 Field Service. Providing the most advanced functionality right out-of-the-box, the solution eliminates the need to build a costly in-house integration to seamlessly centralize and automate common yet complex field service transactions and share the data across the entire business.

Designed specifically for the unique needs of field service, the robust integration synchronizes customer/accounts, warehouses, released products, vendors, purchase orders, purchase order receipts, inventory adjustments, inventory transfers, and F&O project journals entities. This creates a complete end-to-end field service automation solution that optimizes inventory processes, tracks service stock accurately at mobile and fixed locations, provides more accurate warehouse levels, as well as automates invoicing.

Uniquely, everything is included in the solution – product, implementation, upgrades, and maintenance – all at one fixed subscription price point. And, Advanced Connect for Field Service is fully managed by Hitachi Solutions America, so clients can be “hands-off” and free to remain focused on running a successful business.

Aligning the back-office and field service processes with Advanced Connect for Field Service provides greater consistency and reliability, faster response times, and an enhanced customer experience. It also:

• Reduces IT and consultant time, resources, costs, and risks
• Accelerates time to value
• Removes data silos and data integrity issues
• Reduces time to invoice and improves cash flow
• Improves operational efficiencies and lowers costs

The integration is powered by Scribe, an agile, reliable, and future-proof integration platform that is easy to learn and use and mitigates deployment fears and risks.

Hitachi Solutions, a leading provider of global industry solutions based on Microsoft Dynamics, has been awarded the prestigious 2018/2019 Inner Circle for Microsoft Dynamics. This is the 15^th consecutive year Hitachi Solutions has earned this recognition.

Membership in this elite group is based on sales achievements that rank Hitachi Solutions in the top 1% of the Microsoft global network of partners. Inner Circle members must consistently achieve a high standard of excellence by delivering valuable solutions that help organizations achieve increased success.

The 2018/2019 Inner Circle members were announced at Microsoft Inspire, the annual premier partner event held July 15-19 in Las Vegas. To celebrate this impressive achievement, Hitachi Solutions will join other top honorees at the Inner Circle Summit, to be held Oct. 23, 2018. There, they will have the opportunity to share strategy and network with Microsoft senior leaders and fellow partners.