The IT Nerd

Kyndryl today released its first global Modernization Report, which found that as organizations expand investments across legacy and modern platforms, modernization increasingly requires business orchestration, not technology consolidation.

Based on insights from 2,000 business and technology leaders across five continents and 12 industries, the research shows how AI is reshaping investment priorities across infrastructure and applications, while also challenging organizations’ operating models.

According to the report’s findings, the need to adopt AI now outranks priorities to reduce spending, replace legacy systems, or address a shrinking pool of legacy systems expertise. AI is the top driver of increased mainframe and edge computing use, the second-biggest driver for SaaS and private cloud expansion, and the leading reason organizations are upgrading their networks and application portfolios. Every organization with a mainframe now reports plans to deploy AI to the platform.

Together, these trends are creating more complex technology environments and new operational challenges for technology leaders.

Nearly half of respondents said they are behind schedule on their modernization goals. Agentic AI, which can autonomously plan and execute tasks, is emerging as a way to modernize faster. Ten percent of organizations have deployed agentic AI in production for modernization, applying it to typically time- and skills-intensive tasks of dependency mapping, code conversion, and generating documentation. Early adopters reported stronger outcomes, with 67% saying they are ahead of or on track with modernization goals, compared with 51% of other organizations.

The research also highlights what is slowing organizations down. Just 9% said they fully understand their applications’ dependencies, and one-quarter say they have large numbers of undocumented applications.

Among other findings, Kyndryl’s study shows that:

Modernization has become a business-wide priority, not just a technical one

The findings underscore the growing demands on CIOs, who must advance several priorities at once: AI adoption, cyber resilience, regulatory compliance, operational efficiency, and business growth. Respondents named nine distinct stakeholder groups with control over modernization, from CIOs and CTOs to boards of directors and finance and compliance teams. Modernization has outgrown the IT department and become a board-level business decision. Its growing importance also requires organizations to coordinate decision-making across more stakeholders without sacrificing speed.

Global events shape technology decisions alongside cost and performance

Sovereignty considerations are a growing factor in modernization strategies. While 65% of organizations address sovereignty selectively or primarily through a compliance lens, 63% expect sovereign cloud usage to increase and 55% expect sovereignty and regulatory requirements to place greater demands on their network architectures. The findings suggest that the geographic location of where technology runs is increasingly being shaped by governance and geopolitical considerations alongside performance, cost and innovation.

Complexity keeps compounding

The findings challenge the long-held assumption that digital transformation would lead organizations to gradually migrate toward a single preferred technology environment. Instead, their technology environments are becoming more distributed and complex as they prepare for AI. Mission-critical applications are distributed almost evenly across public cloud, private cloud, mainframe and on-premises environments, creating an increasingly hybrid enterprise. As digital transformation extends across the business, it must be underpinned by strategic, governance, and operational coordination — including a more integrated approach to cyber resilience as AI-driven threats accelerate and broaden.

Read more about Kyndryl’s 2026 Modernization Report.

Kyndryl today announced an expanded strategic alliance with Broadcom to deliver end-to-end consulting services for VMware Cloud Foundation (VCF), bringing cloud-like speed, automation and developer experience to private and hybrid cloud environments.

Under the expanded collaboration, Kyndryl and Broadcom are helping enterprises modernize, secure and scale mission-critical systems by building sovereign, AI-ready private clouds that reduce operational complexity, are secure by design and strengthen long-term performance. To support this joint effort, Kyndryl and Broadcom are investing in the skills development of several thousand certified Kyndryl consultants, architects and delivery specialists to enable agentic workflows.

The announcement comes as enterprises confront a rapidly shifting landscape. AI is accelerating innovation, but it is also amplifying risk as Frontier AI models are collapsing zero-day exploits to just hours and posing challenges to regulatory compliance and operations for organizations running critical systems. Sovereignty rules are reshaping where autonomous agents discover and exploit vulnerabilities across application source code, containers, VMs and pipelines at machine speed, without conventional signatures. Modernizing IT infrastructures to defend against fast-moving adversaries requires a private cloud hardened with policy guardrails and secure golden paths before a workload is provisioned, not patched after the fact.

Through the expanded collaboration, Kyndryl provides end-to-end VCF and VMware Tanzu transformation capabilities across advisory and strategy, architecture and design, upgrade and modernization and secure Day-2 operations, spanning virtualized and containerized workloads, while enabling seamless integration with public cloud landing zones as workloads evolve. With deep industry knowledge across financial services, healthcare, manufacturing, transportation, government and regulated industries, Kyndryl’s modernization approach maximizes business impact along with technology transformation objectives.

Kyndryl is also focused on helping mutual customers operationalize AI governance across VCF environments by applying the Kyndryl Agentic AI Framework and its policy as code capability to hold agents to approved, deterministic actions informed by business rules and regulatory requirements, so automation stays inside guardrails and drift is contained. This will ensure that AI agents act only within approved, deterministic guardrails shaped by each customer’s business rules and regulatory requirements, containing drift while preserving flexibility across models, data and infrastructure.

Combining the VCF private cloud capabilities with Kyndryl’s managed services unlocks the value of VCF, enhanced through industrialized operations, automation and AIOps-driven delivery. The result is a unified private cloud environment that runs virtual machine and containerized workloads, including AI inferencing, on a single scalable platform. IT teams and platform engineers can deliver an agile and robust developer experience, while maintaining the security, control and sovereignty the business requires.

Additionally, Kyndryl’s cyber recovery capability – built on VCF’s isolated recovery environments (using VMware vDefend), immutable snapshots (using Advanced Cyber Compliance) and orchestrated runbooks (using VCF Automation/Operations) – restores critical operations rapidly and with verified integrity. Kyndryl is a Pinnacle Partner in the Broadcom Advantage Partner Program and one of the world’s largest providers of managed VMware assets. The company was recognized as Broadcom Mainframe Partner of the Year 2025 in South America and in Finland. Kyndryl’s VMware services are bolstered by deep expertise and proficiency in the latest skills and technologies companies need to modernize VMware environments and adopt new VCF capabilities to enhance their VMware estate and achieve business objectives.

Learn about Kyndryl’s alliance with Broadcom VMware.

Kyndryl today introduced its Agentic Modernization services-as-software, which is built using the Kyndryl Agentic AI Framework and is scaled through Kyndryl Bridge. Services-as-software is an emerging model for delivering services through software-driven automation, intelligence and scalable digital workflows.

Kyndryl has codified its trusted mission-critical and engineering expertise, together with capabilities from AI ecosystem partners, into pre-defined agentic workflows that help customers unlock business outcomes, de-risk and accelerate their modernization objectives, while maintaining enterprise guardrails and cost visibility throughout their AI adoption journey.

The announcement comes as organizations race to scale AI but are challenged to achieve business value from their investments. Kyndryl’s recent survey of 1,100 business and technology leaders found that while 77% of executives say generative AI has already been scaled across multiple functions of their organization, only 32% report experiencing one of their top desired outcomes. Organizations cannot reliably adopt AI on aging technology estates; modernization is the prerequisite foundation and has become a top priority and a growing area of technology spend. 

Run on the Foundation of Kyndryl Bridge 

Since its launch in 2022, Kyndryl Bridge has become the trusted foundation for managing and modernizing mission-critical and regulated technology environments for more than 1,400 customers. Kyndryl Bridge generates more than 16 million AI insights each month and has demonstrated a reduction in IT incidents by up to 50%.

As organizations adopt AI-powered workflows, Kyndryl Bridge serves as the robust enterprise-grade technology foundation, for deploying and managing mission-critical AI across hybrid IT estates, with well-established controls for cost visibility, security and regulatory requirements. Kyndryl Bridge also provides agentic memory management for customers, helping them preserve and evolve critical institutional knowledge and operational context to support continuous modernization.

Scaling modernization outcomes with services-as-software

Kyndryl’s services-as-software helps customers execute modernization programs of any size or complexity in radically compressed timelines and at significantly lower cost by scaling pre-built agentic workflows — making specialized skills less of a constraint. 

This approach also enables customers to adopt new frontier models and tools as they become available, based on their business requirements, cost, performance and governance needs, without locking them into a specific technology stack. As a result, modernization programs can be delivered with greater consistency, repeatability, quality and predictable outcomes for every customer.

Expert-guided, agent-orchestrated continuous modernization  

Anchored in Kyndryl’s decades of experience managing and modernizing mission-critical systems, pre-defined enterprise-grade agentic modernization workflows support a broad range of infrastructure, application and business transformation initiatives across distributed and mainframe environments, public, private cloud and network infrastructure, software development and IT operations. These AI workflows orchestrate autonomous AI agents across the modernization lifecycle, helping accelerate activities such as discovery, code analysis, dependency mapping, target-state design, code generation, testing and validation. 

Kyndryl’s pre-defined agentic modernization workflows also reduce the effort and costs required to experiment with AI and accelerate modernization by giving customers a proven, reusable foundation for generating consistent, high-quality outcomes at scale.

Kyndryl experts and customer teams remain central to the process, providing human oversight, governance and accountability. With Kyndryl’s Agentic Modernization services-as-software, organizations can transform legacy environments faster and more consistently, into modern, AI-ready environments with greater speed and confidence.

Customers are already seeing results:  

• A global car rental company is transforming its software development lifecycle with Kyndryl AI agents, autonomously refactoring legacy code and reducing hours of manual effort to minutes while improving code quality, consistency and maintainability.
• At a global reinsurer, the starting point was a decades-old mainframe environment with millions of lines of code and a shrinking pool of in-house expertise. Kyndryl Agentic Modernization services-as-software helped analyze and reimagine the legacy estate, accelerating the transition to a cloud-native architecture and enabling data center exit timelines to be reduced by 50%.
• A global financial services organization has deployed Kyndryl Agentic Modernization services-as-software across its engineering teams worldwide to accelerate modernization using AI-powered operational insights and pre-defined agentic workflows. 

Learn more about Kyndryl’s Agentic Modernization services-as-software.

Kyndryl today announced the release of its second annual People Readiness Report, a global study of 1,100 senior business and technology leaders across eight countries, revealing a notable drop in workforce AI readiness and a widening gap between AI expectations and execution.

The report illustrates what leaders are doing right to ride the AI surge, and that AI success is not driven solely by different strategies, use cases or technologies – it’s driven by whether organizations redesign work and manage those changes throughout their organizations. The data also shows that trust in AI can be built through deliberate operating model and governance changes.

The findings come as companies accelerate AI adoption and invest heavily to realize value at scale. “Worldwide spending on AI is forecast to total $2.52 trillion in 2026, a 44% increase year-over-year, according to Gartner®, Inc., a business and technology insights company.”

According to the study:

• 57% say AI is embedded in core business processes or deployed broadly across the enterprise; last year, 35% said AI was fully integrated across their organizations.
• Only 32% have achieved at least one of their top two AI goals; just 11% have achieved both.

The study identifies a Pacesetters group, the 9% of organizations that have done three things: they redesign roles around AI, implement change management so the workforce understands its new operating model and has guardrails in place, and have built workforce readiness. These three behaviors are the operational foundations that consistently distinguish the organizations achieving the strongest results from AI. As they do these things, at each stage they are building the important governance frameworks. Pacesetters are roughly twice as likely to have fully implemented every governance dimension measured.

Pacesetters are:

• 1.5 times more likely to achieve AI-related revenue growth.
• 1.6 times more likely to report better innovation for products and services.

Business leaders consistently rank workforce readiness among the most challenging aspects of AI adoption:

• Just 23% of organizations think their workforces are fully ready for AI, a six-point drop from last year.
• And 79% agree that the speed of AI will outpace their organizations’ workforce, governance and operating models.

The risk of falling behind is increasing as more organizations adopt autonomous AI agents.

• 81% of organizations expect AI agents to make impactful decisions for their organizations within the next year, but today just 25% completely trust AI systems operating without human oversight.

Readying workforces for AI-enabled workplaces

The report identifies actions that organizations are taking to get their workforces ready for an AI-enabled workplace:

• Redesigning roles for the future: 61% say their organizations have already redesigned roles, and 24% are creating new roles focused on AI management.
• Addressing skills gaps: Half of leaders (52%) say it has become more challenging to find employees with the right skills to advance their AI strategy, and a third have fully implemented training programs focused on helping employees effectively collaborate with AI tools.
• Building trust through governance: A third of organizations (33%) claim they have clear policies on which decisions AI can and can’t make, and 27% are using a registry and monitoring capabilities for all their AI systems. Organizations with stronger governance assert their workforces trust more in AI strategy and execution, and high-trust organizations are significantly more likely to report transformative outcomes from their AI investments.

Learn more about People Readiness.

*Gartner Press Release, Gartner Says Worldwide AI Spending Will Total $2.5 Trillion in 2026, 15 January 2026. GARTNER is a trademark of Gartner, Inc. and/or its affiliates.

Kyndryl today announced an innovative capability for creating policy-governed agentic AI workflows to enable enterprises to scale agentic AI across complex and highly regulated environments. Kyndryl’s policy as code capability translates customers’ organizational rules, regulatory requirements and operational controls into machine‑readable policies that govern how agentic AI workflows execute, to support consistent, auditable and trustworthy outcomes.

Customers want to reap the benefits of integrating agentic AI into their operations, but security, compliance and control challenges inhibit trusted deployment of AI agents. In fact, 31% of customers cite regulatory or compliance concerns as a primary barrier limiting their organization’s ability to scale recent technology investments.

Kyndryl’s policy as code capability addresses these concerns by defining operational boundaries and designing agents actions to remain explainable, reviewable and aligned with the customer-defined business and regulatory requirements. This combination also helps reduce costs, accelerate decision-making, eliminate errors and power AI-native workflows within defined policy guardrails.

Policy as code is a critical element of the Kyndryl Agentic AI Framework, providing a logical enforcement layer that dynamically governs how AI agents execute, interact and operate across systems. Kyndryl’s approach to codifying compliance into enterprise workflows is strengthened by insights drawn from decades of operating complex enterprise environments and the nearly 190 million automations the company manages every month for these mission-critical systems. These operational foundations enable more reliable governance, improve agent explainability and reduce unexpected behaviors in production environments.

Embedding policy-governed agent workflows into business operations

Kyndryl policy as code enables governance of agentic workflows and is bolstered via differentiated capabilities, including:

• Deterministic execution – Agents only execute actions permitted and enforced by pre-defined policies, reducing operational risk.
• Eliminates hallucination impact – Guardrails block unpredictable or unauthorized actions along the workflow, eliminating operational impact of agentic hallucinations.
• Audit-by-design transparency – Each agent action and decision is logged and explainable, supporting compliance and oversight.
• Human supervision – Agents execute tasks aligned with established and testable policies that are observed via a dashboard to support consistent actions and decisions.

Kyndryl’s structured approach to managing agentic workflow execution supports controlled and safe deployment of policy-constrained autonomous agents in sectors such as financial operations, public services, supply chains and other mission-critical domains where reliability and predictability are essential.

Learn more by connecting with a Kyndryl Consult expert to design, implement and operate agentic AI solutions governed by the company’s enterprise-grade policies, oversight and compliance controls.

Kyndryl today unveiled Kyndryl’s Quantum Safe Assessment service to help enterprises prepare for the emerging opportunities and security threats posed by quantum computing. The new service identifies and analyzes cryptographic risk exposure across an organization’s entire IT estate, creating a customized transformation roadmap to transition to quantum-safe security through post-quantum cryptography (PQC). This supports long-term data protection and regulatory requirements.

Kyndryl’s Quantum Safe Assessment service provides a comprehensive evaluation of an organization’s digital environment to advise, prepare, design and implement quantum-safe solutions. The assessment identifies crucial systems and third-party interfaces that are most at risk, including payment gateways, customer databases, cloud infrastructure and mainframe systems, and prioritizes them based on the sensitivity of data and timeline for quantum threats.

Kyndryl collaborates with organizations to advise them on how to define processes and adopt technologies that enable quantum-safe security. Following an initial assessment, Kyndryl Consult experts can work with organizations to create, implement and manage a clear quantum-safe strategy supported by a step-by-step roadmap and enhanced digital resilience. By improving resilience and agility, this approach makes quantum readiness more accessible to organizations at any stage of their quantum journey.

Key features and capabilities of the service include:

• Encryption discovery: Identifies all encryption methods currently protecting services, applications, systems, networks and data layers across the enterprise by creating a Cryptographic Bill of Materials (CBOM) to understand where and how encryption is applied.
• Risk-based classification: Evaluates which business services are most critical for protection and most vulnerable to quantum attacks based on data sensitivity and business impact.
• Transformation roadmap: Develops a phased plan to transition to new quantum-resistant encryption standards and, ultimately, to full crypto agility.
• Zero Trust integration: Integrates quantum readiness with Kyndryl’s Zero Trust Adoption Framework to strengthen secure identity, endpoint, network and data protection.

Despite the quantum-safe urgency, there is a significant awareness gap among customers. The 2025 Kyndryl Readiness Report found that only four percent of leaders believe quantum will be the technology with the greatest impact on their businesses in the next three years, underscoring the need for proactive preparation.

Learn more about Kyndryl’s security and resiliency services.

Kyndryl in collaboration with Microsoft, today announced the findings of the third annual Global Sustainability Barometer Study, conducted by Ecosystm. The study reveals that integration-focused organizations – those that align sustainability with business strategy, empower employees and adopt advanced technologies like AI – are driving measurable business value and lasting impact in today’s rapidly changing world.

Integration-focused organizations lead the way globally

The 2025 Global Sustainability Barometer Study identifies a decisive shift from years prior: leading organizations embed sustainability into their core business processes to outperform their peers across regions and industries. These leaders turn sustainability from a side initiative into a value-creation engine, driving resilience, competitiveness and market differentiation. Notably, 78% of integration-focused organizations highlight IT as a key enabler in achieving sustainability goals, leveraging data, automation and AI for measurable impact, and 56% of IT teams now lead sustainability efforts beyond IT, up from 38% in 2024.

Key global findings

• Core driver of strategy: 62% of integration-focused organizations embed sustainability into their innovation, cost savings and resilience strategies – compared to 34% of others – transforming sustainability from a compliance requirement into a catalyst for long-term growth and competitive advantage.
• Financial gains: 59% of organizations worldwide report financial benefits from sustainability investments, primarily through operational efficiency, customer retention and new market opportunities.
• Early agentic AI adoption: Globally, 30% of all organizations are piloting or deploying agentic AI for sustainability, with early adopters reporting measurable gains in cost savings, innovation and compliance.
• Connecting policy, people, and purpose: 73% of organizations globally report strong alignment between technology and sustainability teams. By connecting departmental objectives, empowering employees and engaging stakeholders, these leaders move sustainability from a compliance exercise to a driver of business value and lasting impact.
• Regional and industry momentum: Europe leads in aligning tech modernization and AI adoption for sustainability, propelled by robust regulatory frameworks. Across all regions, countries accelerating sustainability cite clearer return on investment (ROI) or new revenue opportunities as the top drivers (67%). Additionally, industries leading in agentic AI adoption and experimentation include energy and utilities, banking and transport – with focus placed beyond energy and emissions optimization, on operational resilience, resource efficiency and sustainable product design.

The study findings align with the 2025 Kyndryl Readiness Report and recognize the deeper integration between sustainability and IT. The Readiness Report reveals that 27% businesses that invest in IT modernization achieve sustainability-based benefits through efficiency, innovation, security and compliance, while 22% cite improved energy efficiency or sustainability as a critical outcome for digital transformation ROI.

About the Global Sustainability Barometer Study
The third edition of the Global Sustainability Barometer Study, conducted by Ecosystm and commissioned by Kyndryl and Microsoft, reflects the perspectives of 1,286 enterprise leaders spanning 20 countries and nine industry groups. Conducted between August and September 2025, this study aims to provide a comprehensive view of how integration, strategy, and technology are transforming sustainability from compliance to competitive advantage.

Learn more about the study, From Planning to Progress: AI-Driven Sustainability in Practice. 

Kyndryl and Health Standards Organization (HSO), a global not-for-profit organization dedicated to improving health care quality and patient safety, today announced a collaboration to build an enterprise data platform on Microsoft Fabric hosted on Azure. This transformative initiative will enable HSO to unify its vast data resources, dramatically improving the speed and accuracy of reporting, analytics and decision-making to help it to expand its reach and support more people. 

HSO develops evidence-informed, consensus-based standards across more than 100 areas of health and social services around the world. These standards are shaped by input from patients, providers and policymakers and are supported by tools that help organizations implement and improve care delivery. Today, HSO’s standards have been adopted by 14,000 care sites globally, such as hospitals, care homes and social services sites.

The new platform will automate data workflows and enable faster, more trusted insights. It will also support advanced analytics, better forecasting, and improved visibility across the organization, so that HSO can spend more time working on activities that directly support improving health care quality.

With Kyndryl’s support, HSO is rolling out a comprehensive data governance program to strengthen data quality and support compliance, coupled with a change management strategy that encompasses stakeholder communications, skills assessments and upskilling initiatives. Together, they will create multiple proof-of-concept projects to validate AI, machine learning and business intelligence use cases.

The Kyndryl Vital team played a key role in the engagement, working side-by-side with HSO and multiple data & AI experts from Kyndryl Consult to define challenges, prototype solutions and co-develop strategies aligned with HSO’s vision. This designer-led, collaborative approach supported tailoring the platform to HSO’s needs and goals.

Kyndryl today released its second annual Kyndryl Readiness Report, drawing on responses from 3,700 senior leaders across 21 countries. The data reveals an instance of momentum and reflection ? as businesses report growing returns from AI investments while facing mounting pressure to modernize infrastructure, scale innovation efforts, reskill workforces and manage risk in an increasingly fragmented regulatory landscape.

Last year’s report revealed a critical gap between perception and preparedness: while 90% of business leaders believed their IT infrastructure was best in class, only 39% felt it was ready for future disruption. While there has been momentum ? that tension remains. This year:

• ROI on the rise, but AI stuck in experimentation phase: While 54% of organizations reported seeing positive returns on AI investments ? an increase of 12 points from 2024 ? 62% still haven’t advanced their AI projects beyond the pilot stage.
• Confidence continues to outweigh capability: While 90% say their tools and processes allow them to rapidly test and scale new ideas, more than half say their foundational technology stack holds back innovation.
• AI driving workforce transformation, but skills gaps remain: 87% say AI will “completely” transform jobs at their organizations within 12 months, even though many say their employees are not using AI frequently today and few have the technical skills necessary.
• Geopolitical pressures forcing a data pivot: While reporting clear benefits from cloud adoption, organizations are now reevaluating where and how their data is stored, processed, accessed and secured amid an increasingly fragmented regulatory landscape. Businesses are also balancing legacy infrastructure challenges, with 70% of CEOs saying they reached their cloud setup “by accident rather than design.”

AI spending rises along with ROI expectations ? with cyber resilience top of mind

Business leaders across all industries and countries say their company’s AI spending jumped 33% on average since last year, with 68% investing “heavily” in at least one form of AI. As AI investments rise, so does the pressure to show value ? and protect it. Three in five leaders say they feel more pressure this year to deliver ROI from AI than last. Their top use case? Cybersecurity.

Cloud is under pressure as geopolitical and regulatory disruption drive change

Many organizations are also revisiting their cloud infrastructure, prompted by new global regulations and growing concerns about data sovereignty. Three in four leaders report concerns about the geopolitical risks associated with storing and managing data in global cloud environments, and 65% have adjusted their cloud strategies in response ? by investing in data repatriation, reassessing vendors, and shifting toward private cloud models.

Talent and Culture ? the next readiness frontier

As leaders look to scale innovation, people readiness is emerging as a key barrier ? and a key opportunity. While nearly 9 in 10 believe AI will completely reshape jobs in the next year, only 29% feel their workforce is ready to successfully leverage the technology and concerns remain around the skills needed to succeed in this era. Many organizations are also battling cultural barriers ? with nearly half of CEOs reporting their organization stifles innovation (48%) and moves too slowly in decision-making (45%). Those pulling ahead ? dubbed “Pacesetters” in the report ? aren’t just investing in innovation. They’re uniquely prioritizing culture, upskilling and leadership alignment.

Compared to organizations who are lagging in these areas, Pacesetters are:

• 32 points less likely to cite their tech stack as a barrier
• 30 points more likely to say their cloud can adapt to new regulations
• 20 points less likely to report a cyber-related outage in the past year

To read the report, visit Kyndryl’s Readiness Report.

Methodology

The 2025 Kyndryl Readiness Report combines survey data from 3,700 senior leaders and decision-makers across 21 countries with insights from Kyndryl Bridge, the company’s AI-powered, open integration digital business platform. The Report uncovers the drivers, barriers and trade-offs that can make or break the ability of organizations to protect, sustain and accelerate their performance and future-proof their mission-critical processes.

Kyndryl today unveiled capabilities that augment the Kyndryl Agentic AI Framework and accelerate AI adoption at scale across industries. The enhancements incorporate a unique design process and an innovative engagement methodology. This enables customers to break free from limited proof-of-concept AI projects to scale real-world AI-native solutions that boost efficiency and drive business outcomes.

The company is deploying forward engineers, capabilities and intellectual property to drive rapid adoption of the expanded Agentic AI Framework with customers, leveraging differentiated methodologies through Kyndryl Vital. By co-creating customized projects that minimize time between design and deployment, Kyndryl is speeding time to value for organizations in government, banking, insurance, manufacturing and other industries.

Backed by an infrastructure-first mindset and decades of experience running mission-critical systems, Kyndryl has a proven track record of implementing AI-native workflows at scale. This foundation uniquely positions the company to deliver the step change that customers need to deploy an enterprise-grade framework with intelligent AI agents that dynamically learn, evolve, and turn insights into measurable outcomes.

In fact, Kyndryl is already seeing that a quarter of its signings contain AI-related content, including data architecture, cloud and digital workplace services.

The company is also collaborating with its global alliance partners to create joint solutions across the ecosystem that enable customers to embrace Kyndryl’s Agentic AI Framework and efficiently blend AI into their core business operations. In addition, Kyndryl is partnering with several universities globally to engage their researchers and students with a focus on educating and fostering the next generation of skilled AI professionals.

At the core of the Kyndryl Agentic AI Framework is the advanced capability that orchestrates, secures and scales a customer’s technology footprint into agentic AI workflows. This is strengthened by input from Kyndryl’s agentic ingestion capability, which extracts and analyzes the customer’s code, policies, data interdependencies, business goals and insights – including from Kyndryl Bridge. The Kyndryl Agentic AI Framework is secure-by-design, with guardian concepts – enabling autonomous, transparent and compliant operations.

The core capability helps customers deliver an agentic system with a future workforce model, including defined roles agents will play in an organization and how they will work with employees. Kyndryl’s experts use the model to identify the professional roles people will play and the skills required to deliver business outcomes in partnership with their agent counterparts.

Harnessing the model, Kyndryl’s agent builder uses the company’s industry and domain reference architectures and catalog of AI agents and agentic workflows to help make it easier for enterprises to design, test and deploy AI agents that perform tasks such as writing code, running tests, or automating complex processes. The agent builder also creates and deploys agents in harmony with compliance standards and security protocols, while ensuring they are ready for mission-critical use.

Kyndryl is furthering adoption of its Agentic AI Framework across industries by:

• Working with insurance industry customers on an agentic AI-enabled actuarial solution that creates and embeds AI agents to deliver an end-to-end intelligent, automated workflow. The agents dynamically generate regulatory filings, support proactive regulatory compliance checks and deliver insights to drive real-time analysis and decision-making.
• Developing and deploying AI agents that connect and streamline government processes spanning multiple departments, from tax and licensing to immigration and government benefits. The solution incorporates knowledge of policies and procedures, works alongside civil servants, and proactively acts to serve the needs of citizens, businesses and government employees.
• Collaborating with a banking customer to streamline and automate an intensive manual client onboarding process that involves application submission, review, validation and vetting with external parties. Using intelligent AI agents embedded within all stages of the process, the Framework is enabling the customer to streamline and accelerate onboarding time, while enhancing the overall customer experience.

Learn more about Kyndryl’s expanded and enhanced approach to enabling customer adoption of agentic AI.