Researchers at Malwarebytes have uncovered a new scam whereby fake customer phone numbers are inserted directly onto the legitimate help pages of major companies like Netflix, PayPal, Apple, Microsoft, Facebook, Bank of America, and HP. Once the number is called, the scammers will pose as the brand with the aim of getting their victim to hand over personal data or card details, or even allow remote access to their computer
Roger Grimes, data-driven defense evangelist at KnowBe4, commented:
“Fraudulent paid search engine ads taking users to fake websites have been a problem for decades. But this is definitely a new twist on the problem by being able to take users to legitimate vendor websites that then somehow display fraudulent phone numbers, which when answered, will be answered by a fake tech support message or person. It’s pretty devious. It’s especially devious because there isn’t a legitimate top 100 vendor who will easily display the legitimate vendor tech phone number for the victim to see and call instead, if the vendor even has a phone number a customer can call. If the vendor does have a phone number a customer can call it’s almost always buried under a ton of other pages or you have to find it by conducting an Internet search, which leads to the same problem. The fraudster pushes their scam number to the victim while the legitimate site hides theirs. So, it’s very easy to see how a customer can become a victim. It’s not my call and I don’t pay the bills, but it would be great if all vendors made their legitimate tech support phone numbers easier to find and/or more prominently displayed so they were easier for customers to find. It would be great if the legitimate vendors made finding their phone numbers as easy as the scammers make it.”
This is very concerning as when I do talks to churches, community groups, etc. on how to avoid scams, I counsel people to go to the websites of the companies in question to find out what their support options are and not to rely on Google to get those numbers. This pretty much invalidates that advice. And that illustrates how much scammers have truly evolved. Which is scary for someone like me.
Hackers Impersonate CNN, BBC Sites to Promote Investment Scams
Posted in Commentary with tags Malwarebytes, Scam on July 16, 2025 by itnerdResearchers from Malwarebytes have uncovered a large campaign impersonating news websites, such as those from CNN, BBC, CNBC, News24, and ABC News to promote investment scam:
Here’s how the scam works:
Erich Kron, Security Awareness Advocate at KnowBe4, commented:
“Trust is a big factor when deciding where to invest your hard-earned money, so bad actors work hard to find ways to trick us into believing what they offer is legitimate. The use of well-known and trusted national or global brands to promote their schemes is certainly a part of this, but they are also able to mimic local celebrities and then, using the targeted power of advertising on places like social media or Google, can really change the game.
“The advancement of tools such as AI for doing automated research into trusted people in local communities, then creating deepfakes using their likeness has really made this a serious threat. They will commonly fake investment sites that show huge returns on investments that you have made through them but are in reality just designed to get you to keep pumping money into these fictitious investments. A person may test the waters with $100, see that they’ve made $1000 from that, and be convinced into putting thousands more into the investment, only realizing it’s gone south when they try to get their money.
“It’s important for people to do research on any investments they are considering, and to carefully check the URLs of any websites they may consider investing with, and doing some research related to the investments they are pushing. Education is critical for people to avoid falling victim to these very crafty attackers.”
I tell people who ask me about how to avoid scams to treat everything and everyone with suspicion. That’s because scams have become so dangerous, you need a certain amount of paranoia to stay safe. And as Andy Grove wrote, just because you’re paranoid doesn’t mean that they’re not chasing you.
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