The IT Nerd

Ricoh today announced the acquisition of ET Group, a leading Canadian workplace technology and collaboration integrator. This strategic acquisition by Ricoh Canada Inc. accelerates Ricoh’s expansion into high‑growth digital services, strengthens its position as a leading provider of end‑to‑end workplace experience solutions in Canada, and reinforces its global strategy to support an evolving workplace environment.

By integrating ET Group’s audiovisual (AV) engineering expertise and long‑standing reputation for designing, delivering and supporting enterprise-wide collaboration environments — particularly within government and other highly regulated sectors — Ricoh further enhances its ability to provide scalable, technology‑driven workplace solutions across Canada.

Advancing Ricoh’s Digital Services Strategy

This strategic investment expands Ricoh’s digital workplace capabilities with:

• Enterprise grade AV design, integration, and support
• Hybrid meeting and collaboration solutions
• Managed digital workplace services
• Workplace experience and on-site staffing services

The acquisition formalizes and expands the existing partnership between Ricoh and ET Group, which will operate as a wholly owned subsidiary of Ricoh Canada.

Building a Stronger Service Network for Public‑ and Private‑Sector Organizations

ET Group brings a highly skilled team of AV engineers, designers, project managers, and support specialists trusted by major corporations, government agencies, and judicial systems. Its expertise in secure, resilient environments complements Ricoh’s footprint with Canada’s large enterprises and public institutions.

Customers will benefit from a more comprehensive service ecosystem that now integrates:

• Audiovisual and collaboration technologies
• Office and workplace experience services
• Mailroom automation
• Managed print, scan, and fleet services
• On‑site staffing and managed services

This combined portfolio enables organizations to design, connect, and manage the workplace as a unified, intelligent environment.

Ricoh continues to make investments globally to deliver enhanced meeting experiences and hybrid work solutions for organizations worldwide, including the acquisitions of Presentation Products, Inc. (PPI) and Cenero (United States); DataVision, Pure AV, and AVC (EMEA); and Videocorp and Go2neXt (Latin America).

Ricoh USA, Inc. today announced a partnership with human connection expert Erica Dhawan for its annual 2025 Customer Service Week celebration. The collaboration underscores Ricoh’s dedication to delivering what customers value most — trustworthy, people-first service and personal experiences in a technology-driven world.

Throughout October, Ricoh and Dhawan will spark conversations on the critical role of human connection in delivering positive, memorable customer experiences. Through expert interviews and social engagement, Dhawan will explore Ricoh’s “People Powered” approach, offering strategic insight and thought leadership. Together, they will reinforce the position that while technology drives efficiency, authentic, person-to-person relationships build trust, inspire loyalty, and create lasting market differentiation.

According to Ricoh’s new study exploring the importance of human connection, 85% of respondents state they are more likely to remain loyal to companies that prioritize genuine human service over automation alone, and 94% say investing in authentic human connection creates long-term competitive advantage. As organizations increasingly rely on digital tools, Ricoh remains steadfast in its belief that people — and the relationships they build — are the foundation of service excellence.

Ricoh today announced the launch of its newest color light-production sheet-fed digital printers, the RICOH Pro C5400S and RICOH Pro C5410S (RICOH Pro C5400S Series). With professional color consistency and precise front-to-back registration, the RICOH Pro C5400S Series offers the powerful production print quality of higher-volume presses in a more compact and versatile design, allowing businesses such as marketing agencies to outsource less work, and commercial printers to keep shorter-run print jobs from tying up larger production systems.

Building on the strengths of its predecessors, the RICOH Pro C5300S and RICOH Pro C5310S, the RICOH Pro C5400S Series inherits key features, such as high-speed output and excellent paper handling while delivering significant improvements in core performance. The warm-up time has been drastically reduced from 120 seconds to 26 seconds for the Pro C5410S, and 30 seconds for the Pro C5400S, greatly boosting user productivity. The scanning speed has also increased, and the adoption of capacitive touch significantly enhances usability and response of the 10.1” Smart Operation Panel. Additionally, the Series features an industry-first staple-less binding option for the SR5130 and SR5140 finishers that uses water to moisten and press pages together, enabling staple-less binding up to 16 sheets (80 gsm/20lb bond), reducing injury and waste from staples, and making it easier to shred and recycle documents.

With high-image quality, versatile media handling capabilities, and print speeds up to 80 ppm, the RICOH Pro C5400S Series meets a wide range of promotional material applications in light-production printing, supporting customers to drive revenue growth. In-plant and franchise print shops can expand their services with greater media support for coated, specialty, and synthetic stocks up to 360 gsm, adding immediate value to their operations with a system that can serve as the center of their production environment. Moreover, expanded core specifications heighten ease of use in office settings, contributing to greater operational efficiency.

For print service providers and commercial printers, the RICOH Pro C5400S Series serves as high-quality, light-production print devices with improved image registration accuracy, achieved through refined paper feeding stability and more precise image adjustment functions. Additionally, an upgraded user interface for paper settings ensures consistent print quality, providing strong support for professional printing operations.

The RICOH Pro C5400S Series is currently on display at IPMA 2025, June 8-12, at the Davenport Grand Hotel in Spokane, WA. Attendees can visit Ricoh’s booth to learn more about the new Series, as well as Ricoh’s full lineup of production and commercial print technology and solutions.

Key features and benefits of the RICOH Pro C5400S Series

For Enterprise

Enhanced usability and efficiency for office environments.

• Faster startup and output: Warm-up time of just 26 seconds for the Pro C5410S and 30 seconds for the Pro C5400S. First copy output in full color as fast as 6.5 seconds for the Pro C5410S and 7.2 seconds for the Pro C5400S.
• Improved scanning speed: Duplex scanning up to 300 pages per minute. New AI-powered orientation detection and support for continuous scans of small-format documents, such as business cards, enhancing workflow efficiency.
• New capacitive touch: Android-based 10.1” Smart Operation Panel upgraded with capacitive technology for improved touch response, enhancing user experience.

Versatile media capability and advanced finishing options. 

• Supports various types of media, including coated paper, waterproof paper, envelopes, clear files, and long sheet printing up to 51 inches or 1,300 mm to increase output possibilities.
• Industry-first staple-less binding function: Uses water to moisten and press pages together, binding up to 16 sheets, ideal for safety-conscious environments, such as food services and educational institutions like kindergartens and nursing care facilities. It does not require consumables and is designed to allow easy waste separation at the time of disposal, showing consideration for the environment.
• Compact folding unit: The paper folding option has been reduced in width to about 8.22 inches, less than half of the previous model, achieving a space-saving design. It supports the folding of coated paper and tri-folding of long sheets, expanding the range of compatible tasks and business for customers.

For Commercial Printing

Advanced functionality for stable and high-quality output.

• New optional envelope fusing unit: Operator installed and easy to use, it offers improved print quality and printing speed of envelopes, reducing waste associated with envelope printing and boosting productivity.
• Improved paper transport stability: Redesigned Vacuum Feed Large Capacity Input Tray (LCIT) improves paper transport stability and significantly enhances image registration accuracy for duplex and long sheet printing.
• Advanced image alignment: Trapezoidal and right-angle correction functions for even higher precision in image alignment.
• Enhanced paper setting user interface: Operators can easily adjust and program paper settings for optimal print performance based on their print application, which further enhances the overall output quality.
• Simplified transfer conditions adjustment: Outputs adjustment charts (sample prints) for multiple transfer conditions, allowing users to select their desired result, streamlining setup and minimizing pre-printing adjustment time.
• Expansive selection of inline finishers: Option to add new GBC Steampunch Plus to support more binding and punch applications, and new Plockmatic 435e series finishers for saddle stitch booklet making.

Environmental qualities

The use of post-consumer recycled materials has increased by more than five times compared to the previous models, contributing to customers’ environmental management and sustainability initiatives.

For more information, please visit: https://www.ricoh-usa.com/en/products/commercial-industrial-printing.

 Ricoh USA, Inc. today announced a new lineup of intelligent color A3 multifunction printers (MFPs) with a revolutionary automatic single-pass document feeder (SPDF) that accommodates multiple unique media types, delivering the most flexible feeding capabilities for an office MFP on the market today.

While traditional SPDFs are efficient document management tools, their media handling capacities are limited. Due to a curved path, unique format originals, such as plastic ID cards, can only be scanned on an MFP’s exposure glass, resulting in a tedious and time-consuming process. This can result in downtime for businesses due to the physical sorting and setting of originals, frustrating paper jams, and misalignment of scanned images.

The RICOH IM C3510SD, RICOH IM C4510SD and RICOH IM C6010SD(RICOH SD Series) practically eliminates these challenges with a revolutionary production-class straight path SPDF. Incorporating paper transport technology from PFU – a Ricoh Company that manufactures Ricoh document scanners – it dramatically reduces jams while allowing for seamless scanning of mixed originals in a single batch. From thin cash register receipts to fragile thermal or carbonless paper to rigid ID cards, the SPDF on the RICOH SD Series accepts almost anything in its feeder. Users simply place their originals – any size, format, and orientation – in the SPDF and let the MFP do the rest. The RICOH SD Series automatically detects irregularities, and makes orientation and skew adjustments, producing a correctly sized image instantly viewable on the third-generation 10.1” Smart Operation Panel.

Click here to watch a video about the RICOH SD Series’ innovative scanning technology.

A flexible imaging platform

The RICOH SD Series provides all the advanced print, copy and fax features of a modern MFP with flexible and customizable technology that evolves with businesses’ needs. A max print resolution of 1200 x 1200 dpi, and a variety of paper tray and finisher options allow businesses to produce professional quality materials, like brochures, booklets, and presentations in-house. Smart solutions, such as RICOH Smart Integration and RICOH Streamline NX, enable users to personalize their device features, enhance document management and optimize digital workflows, while RICOH CloudStream gives businesses more control of their print infrastructures from the cloud.

Reliable security

Hybrid work has changed the way people collaborate, with information sharing no longer occurring within one location. With flexible and mobile workplaces continually evolving, businesses need assurance that their intellectual property and sensitive data remain secure. The RICOH SD Series incorporates Trusted Platform Module (TPM) version 2.0 encryption as standard, improving the strength of passwords and keys stored on the MFP, and expands the number of admin accounts to reduce the risk of ID sharing. And with RICOH Always Current Technology, businesses can stay ahead of threats with the latest security updates to protect their information and workflows, while also getting access to new features and solutions without having to wait for a technician or purchase a new device.

Advancing sustainability

As an industry leader in sustainability, the RICOH SD Series reflects Ricoh’s long-standing commitment to limiting environmental impacts and supporting sustainable outcomes for businesses worldwide. Designed with 47% post-consumer recycled plastics and using 100% recycled PET toner bottles, the Series’ innovative scanning capabilities promote more digital workflows that reduce paper consumption and waste. An advanced Sleep Mode and a reformulated high-efficiency toner that fuses at a lower temperature also contribute to significantly lower energy usage.

For more information about Ricoh’s print technology, click here.

The 2024 North American Workplace Fulfillment Gap Index released today by Ricoh USA, Inc., a leading provider of integrated digital workplace solutions and services, found that fulfillment is an often-overlooked factor employers should focus on in their talent retention strategies as companies implement return to office (RTO) policies. 

The report surveyed over 2,000 U.S. and Canadian adults between ages 18-64 who are employed full-time. The findings show that by nearly every measure, employers are falling short of their employees’ expectations to invest in organizational priorities that matter most to their fulfillment: work/life balance, purpose-driven work, a frictionless environment, and a growth-oriented culture. Workers ranked their overall fulfillment at a 6.89 out of 10, with pronounced fulfillment gaps between on-site (6.92) and remote workers (6.61).

Workplace fulfillment needs to factor into companies’ renewed RTO policies

Most employees (51%) reported feeling less fulfilled compared to five years ago, with hybrid workers feeling more fulfilled than their remote and on-site counterparts. And yet, most employees (84%) say their fulfillment is an important deciding factor in whether to stay at a company. This is particularly key for employers to balance with their enhanced enforcement of renewed RTO policies. 

Generations (and countries) are divided in how they view the role of work in their lives, and the sense of fulfillment that comes with it

Approximately four in five (82%) North American workers say their sense of fulfillment at work helps them feel happier at home, but less than a quarter (21%) of employees feel completely fulfilled through their work. This disparity signals that most workers could be happier in their personal lives if the gap in workplace fulfillment closed. The findings also show a stark difference between the United States and Canada, with Americans (29%) more likely to be fulfilled at work compared to Canadians (14%).  

Across generations, more Gen Z (63%) employees associate their personal identity with their profession than any other generation, with Boomers being the least likely to say this (52%). Gen Z employees are also the most likely (85%) to say that feeling fulfilled at work helps them feel fulfilled at home, yet they’re the least likely (79%) to say that they feel like they’ve contributed something positive to the world after a day’s work.

Most North American employees are optimistic that the advent of AI and other technology innovations will free up more of their time to do what they love

Contrary to popular belief, most employees view AI as a tool to enhance their productivity and support their current job roles as a collaborator instead of a replacement.  Approximately two-thirds of respondents agree that AI will allow them to work more efficiently, with hybrid employees (73%) more likely to say this than remote and on-site workers. Additionally, three in five (60%) employees agree that AI tools could allow them to have more time for passions outside of work.

People are the fulfillment glue

North American employees rank their comradery with colleagues in their organization higher than any other measure of what’s keeping them engaged in their current role. Moreover, respondent data shows a correlation between feeling more disconnected from coworkers (47%) to feeling less fulfilled at work (51%). Nine in ten (91%) employees say the culture among those they work with is important to feeling fulfilled in their job, with hybrid workers more likely to say this than onsite workers.

For more details and insights regarding the survey results and optimizing the workplace experience, visit: https://www.ricoh-usa.com/en/solutions/workplace-experience

Ricoh USA, Inc. today announced a new color A4 multifunction printer (MFP) and printer series specifically designed to meet the demands of today’s hybrid workplaces. Ideal for space-constrained locations, the series provides innovative features and solutions for workplace optimization, information sharing and sustainability that are typically reserved for larger A3 devices, but in a smaller footprint.

The RICOH IM C320F, RICOH M C320FW, and RICOH P C375 ensure that employees can stay productive, securely access information from anywhere, and benefit from innovative digital workflows. Pairing Ricoh’s advanced imaging capabilities with its cutting-edge workflow solutions, including RICOH CloudStream, RICOH Smart Integration, andRICOH Streamline NX, these devices facilitate seamless information sharing and help modernize the print infrastructure for businesses operating in decentralized, hybrid work settings.

Enhanced Features for Efficiency and Productivity

• Intelligent MFP capabilities: The IM C320F MFP offers a 7″ Smart Operation Panel and leverages RICOH Always Current Technology to maximize hardware value by allowing for periodic updates and ongoing improvements. This model also leverages the latest cybersecurity and compliance standards to support information security in the evolving workplace.
• Compact, lightweight design: With up to a 40% smaller footprint compared to Ricoh’s current model in the same speed range, the IM C320F and M C320FW MFPs can fit comfortably on a desk or countertop, making them ideal for space-constrained locations, including retail and healthcare environments.
• Affordable, user-friendly solutions: The M C320FW features a 4.3″ touch panel, enhanced RICOH Web API functionality, and supports the integrated RICOH Support Station app, which streamlines setup and ongoing operation, making it an ideal choice for small offices needing cost-effective and straightforward device management.
• Versatile print-only model The P C375 delivers exceptional performance in the mid-range segment with a 4-line LCD panel while supporting a print speed of 32 pages-per-minute (ppm) and a maximum input sheet capacity of 1,300 sheets, providing the flexibility needed for growing offices.

The IM C320F and M C320FW also support a 32-ppm print speed and include a Single-Pass Document Feeder, which scans both sides of a page in a single pass for fast scanning, simplifying the management of multi-page documents, and increasing overall productivity in busy offices.

Commitment to Sustainability and Security

Embodying Ricoh’s long-standing commitment to environmental sustainability, each model is manufactured with 50% post-consumer recycled plastic and features a significant reduction in single-use plastic packaging – up to 31% compared to other models. Additionally, Ricoh toner cartridges now come in entirely plastic-free packaging. With ENERGY STAR certification and incorporating innovations such as a more thermally efficient transfer unit and low-melting-point toner achieving among the best Typical Energy Consumption values in the industry, Ricoh’s commitment to sustainability helps businesses meet their ESG and net-zero goals while maintaining high performance.

All three models offer robust security features, including:

• User authentication and data encryption (TLS 1.3) for protecting sensitive information.
• Enhanced network filter and log functions for comprehensive monitoring and compliance.

As organizations continue to navigate the evolving office landscape and adapt to hybrid workstyles, Ricoh remains committed to providing innovative technologies, such as the IM C320F, M C320FW, and P C375, that increase productivity, streamline operations, and support sustainability for customers in the transformation of their print infrastructures for the future.

For more information about Ricoh’s imaging technology, click here.