Archive for January 14, 2014

The Canadian Government’s Wireless Strategy Has Failed

Posted in Commentary with tags , on January 14, 2014 by itnerd

Today is the start of the 700 MHz wireless auction that according to the Canadian Government was part of a strategy that was supposed to bring Canadians “More choice. Lower prices. Better service” to borrow a tagline that they’ve used. But as I type this, it appears that Rogers, Bell, and Telus will win three of the four 700 MHz blocks on offer. That’s because Wind Mobile dropped out of the auction at the very last minute. That leaves nobody to challenge the big three telcos as Wind Mobile was eligible to buy two blocks of 700 MHz specturm. So as it stands right now, it’s business as usual with Canadians paying among the highest prices in the world for cell phone service and no real competition in the wireless space. It also highlights how the Canadian Government’s wireless strategy has failed to bring about the change that the Government desired. This in stark contrast to the press release that Industry Canada put out today that seeks to give Canadians the opposite impression.

So, how did we end up here?

Let’s look at the Wind situation. The reason why they dropped out was that their biggest backer, Vimpelcom wouldn’t fund their entry into the auction. The reason allegedly being that Ottawa shot down an attempt by Vimpecom to take control of Wind because Ottawa was worried about giving a Russian entity (Vimplecom is a Dutch company but controlled by a Russian Billionaire) control of Wind’s network infrastructure. What didn’t help that situation is that the network infrastructure was built by Chinese telecom equipment maker Huawei who don’t exactly have the best reputation. Now add to that the recent decision by Ottawa to block the sale of another teleco, MTS Allstream, to Accelero Capital Holdings over “national security concerns.” Chances are Accelero’s association with North Korea might have something to do with the Government blocking the sale, but I doubt we’ll find out for sure. Keep in mind that Accelero is the investment arm of Egyptian telecom tycoon Naguib Sawiris, the man who originally bankrolled Wind Mobile before his interest was sold to VimpelCom because he’s “finished with Canada”.

Net result: It sends the impression that Canada is closed for business despite the fact that Ottawa says it’s open for business. If you’re a Verizon, T-Mobile, or any other foreign telco, you might looking at this and be concerned that any attempt to enter Canada would hit some sort of roadblock. Thus you’ll avoid Canada so that you don’t get caught up with that. That’s not a good impression to leave foreign telcos who are thinking of coming into the Canadian market if you’re the Canadian Government and you’ve made it clear that want to foster competition in the wireless space. So with that in mind, there’s only two ways that the Canadian Government can claim victory on the wireless front from where I sit.

The first one is to hope that Quebec based telco Videotron, who as I type this are still in the 700 MHz auction, becomes a national player. While they have been primarily focused in the Quebec marketplace, it  may see a strategic opening with the departure of Wind Mobile from the spectrum auction. So it is plausible that Videotron could pick up spectrum in Ontario, Alberta and British Columbia, which it could use give the big three something to worry about. What makes this even more plausible is the fact that Videotron has very deep pockets. However it’s a passive approach for the Government and one that may not happen as anything can happen in an auction.

The second way, and the only real solution in my mind, is for the Canadian Government to throw the doors wide open to foreign telcos and let them in and set up shop. But for that to be really effective, the federal Investment Canada Act which allows Ottawa to block any deal worth $299 million or more if it finds the takeover doesn’t provide “net benefits” to Canadians has to be changed. Specifically, that rule has to be relaxed so that a true free market can exist and a telco could come in and buy whomever they want rather than have to set up a network from scratch. That will encourage the Verizon’s and T-Mobile’s to enter Canada as they could buy a Wind Mobile for example and pour money into that operation to expand their network to challenge the big three. This is what the Government should have done in the first place if they really wanted to have “More choice. Lower prices. Better service” for Canadians, and it’s not too late to do that. All that’s needed is the political will.

The bottom line is this: If there is not an immediate change in course, Canadians will be stuck with the status quo in the wireless space for the foreseeable future. That’s not a good thing for consumers, and it’s an even worse thing for a government that wants to get re-elected 2015 as I am sure that consumers will remember that the Government failed to deliver on its promise of “More choice. Lower prices. Better service” when they go to the ballot box.

Hey IT Nerd! Why Do You Think Windows 8 Failed?

Posted in Commentary with tags on January 14, 2014 by itnerd

I got this question in my inbox after I wrote and posted this article about Windows 9 allegedly being under development:

Hello. I was wondering why you think that Windows 8 failed the way it has?

Thanks!

Thanks for the question. Here’s my $0.02 worth. Feel free to agree or disagree in the comments section.

With Windows 8, Microsoft in a massive way changed the desktop environment that everyone who has used a Windows PC since 1995 understood how it worked. It’s got two modes. A quasi-desktop mode that is sort of like the Windows that everyone on planet Earth is used to, and the Metro user interface mode with the tiled interface that you find in the Surface tablets and Windows 8 Phones. The problem is that neither mode is good and you can’t switch between the two easily. Not to mention that the OS will sometimes make the decision to switch between the two on a whim. That can and will drive you nuts after a while. In short they created an OS designed around tablets and then put it on desktops and laptops. What I think they were trying to do was to get the desktop OS to drive tablet and smartphone sales seeing as they had similar user interfaces. But it clearly hasn’t resonated with users.

On top of that, they tried to introduce the sort of walled garden that we’ve seen with Apple by having their version of the App Store. They wanted the same thing Apple has with iOS (and to a lesser degree, OS X) where they want a cut of all sales and the ability to dictate what can be installed. That too doesn’t seem to be resonating with users.

Net result? All of that ended up being a #fail. Nobody is buying Windows 8 computers (or if they are, they’re downgrading them to Windows 7 as all of my corporate customers are) and Surface tablets and Windows 8 Phones aren’t exactly setting the world on fire. Thus it will be interesting to see what Microsoft does to fix all of this.

Syrian Electronic Army Hacks Microsoft And Xbox Twitter Accounts

Posted in Commentary with tags , on January 14, 2014 by itnerd

News.com is reporting that the Syrian Electronic Army has pulled off another hack. This time they’ve apparently made life miserable for Microsoft:

While it’s been known for a couple of days that the Syrian Electronic Army hacked into the Microsoft News Twitter account, it’s been revealed that the hackers also got into the Twitter accounts of Xbox and Xbox Support, along with Xbox’s Instagram account, according toGameSpot.

The political hacking group that supports Syrian President Bashar Assad posted screengrabs of its exploits on its own Twitter account. The hack consisted of the Syrian Electronic Army writing messages on Xbox‘s accounts that read, “Syrian Electronic Army Was Here” and “Game On!” The group also posted images of Xbox’s Twitter and Instagram accounts showing that it allegedly had administrator access.

Microsoft’s accounts have since been wiped clean and a company spokesperson told CNET on Saturday that “Microsoft is aware of targeted cyberattacks that temporarily affected the Xbox Support and Microsoft News Twitter accounts. The accounts were quickly reset and we can confirm that no customer information was compromised.”

So it fits the same sort of pattern that have been seen in the past from this group. That is the defacement of social media accounts. Though I am expecting the group to raise the stakes and do something more “interesting” at some point. Thus I suspect that efforts to catch the group will only increase seeing as the FBI are already looking for them.

Lawsuit Claims That Oracle Said That $50K Is ‘Good Money For an Indian’

Posted in Commentary with tags , on January 14, 2014 by itnerd

This caught my attention during my morning coffee. According to IT World, Ian Spandow wanted to transfer a high-performing salesman from Oracle’s India office to California. Here’s what happened next:

In September 2012, Spandow asked for permission to transfer an Oracle employee working in India to California. Spandow wanted to give the employee, who had a good track record, “a compensation level that was equivalent to Caucasian employees hired by Oracle for the same position.” But Spandow’s manager denied the request and told Spandow to offer the worker a “substantially lower” amount of money, according to the suit.

“I can’t in good conscience, even mention $50K/$50 to him,” Spandow said of the employee in an email to his supervisor, Ryan Bambling, that was cited in the lawsuit. “It would be nothing short of discriminating against him based on his ethnicity/country of origin. How or what do I have to do/write to get a reasonable (60+) offer to him?’

This prompted a “stern response” and warning to Spandow, the suit claims.

Spandow subsequently raised his concerns with his sales director, Keith Trudeau, who said the lower salary offer would be “good money for an Indian,” according to the suit.

An Oracle human resources manager, Melissa Bogers, later insisted to Spandow that the lower offer was fair, the suit adds.

Spandow was “summarily terminated” without warning on Dec. 5, 2012, just weeks after the dispute over the salary offer, according to the suit.

Was the offer racist? It sure sounds like it to me. Was there payback for objecting to that offer? It sure sounds like it to me. But I am sure Oracle has a perfectly rational explanation for this. But if they do, they’re not talking as they declined to comment. Thus we’ll have to wait for this to hit a courtroom. But if it is true, it will really slant my opinion of Oracle.

Oh, for the record, I’m not naive enough to believe that this doesn’t happen elsewhere. It’s just that we likely don’t hear about it because it’s not part of a lawsuit.

Mobile Data Roamers to Generate $42bn in Revenues by 2018: Juniper

Posted in Commentary with tags on January 14, 2014 by itnerd

A new report from Juniper Research has valued operator revenues generated from mobile data roaming at $42 billion by 2018. This will represent 47% of the global mobile roaming revenue, compared to an estimated 36% in 2013.

The report notes that these revenues will be driven by increasing data usage, as operator migration towards 4G will induce consumers to take advantage of faster broadband networks, while reductions in roaming charges will spur more frequent and heavier usage.

The new Mobile Roaming: Regulations, Opportunities & In-flight Strategies 2014-2018 report found that with LTE deployments increasing and set to grow exponentially in all markets around the world, it will continue to fuel the explosion of roaming data usage.

However, the report notes that in order to achieve the full potential of LTE roaming, successful business models towards end-users and between operators are needed. Roaming agreements for 4G LTE are in its initial stages and operators are currently looking to partner with tier one operators in developing the right wholesale model. Report author Nitin Bhas had this to say:

“Operators also need to sort out the right economics to encourage more usage at a value to the end users in order to avoid revenue erosion. They need to also provide services that are both relevant and cost effective to LTE roamers.”

Meanwhile, the report found that if the proposal to end roaming charges in the EU gets the European Parliament approval, then this would significantly impact on roaming revenue levels. Under this scenario, the report forecasts that European voice, SMS and data revenues would decline by just over 20% in 2016. However, the actual volume of usage and number of active roamers will continue to rise over the forecast period.

Unsurprisingly, the proposal for such a regulation is witnessing fierce opposition from operators, including Vodafone, Orange and Telefonica.

Clearly roaming is going to be the big revenue source for carriers in the next few years. Thus it makes this report required reading to see how you fit into that.