This caught my attention because of how stupid this sounds. A man and his family were yanked off a Southwest Airlines flight because of this according to The Globe And Mail:
Duff Watson said he was flying from Denver to Minneapolis on Sunday and tried to board in a spot for frequent flyer privileges he held and take his sons, ages 6 and 9, with him, even though they had a later spot to board the plane.
The agent told him that he would have to wait if wanted to board with his children. Watson replied that he had boarded early with them before and then sent out a tweet that read “RUDEST AGENT IN DENVER. KIMBERLY S. GATE C39. NOT HAPPY @SWA.”
Watson told TV broadcaster KARE in Minneapolis on Wednesday that after he boarded, an announcement came over the plane asking his family to exit the aircraft. Once at the gate, the agent said that unless the tweet was deleted, police would be called and the family would not be allowed back onboard.
This seems really over the top to me. While I’m sure Southwest was not thrilled that the Tweet was posted, it’s not threatening, racist, or offensive in my humble opinion. Thus pulling him off the flight and threatening to call the cops if the tweet wasn’t deleted seems to me like a form of censorship. Though Southwest doesn’t see it that way:
Southwest said in a statement a customer was briefly removed from the flight, and as an airline, it has no intention to stifle customer feedback on social media.
“Our decision was not based solely on a customer’s tweet,” it said, adding it offered the customer vouchers as a gesture of goodwill.
I may be wrong about this, but when a company offers something to a customer who’s had a bad experience, they’ve typically done something wrong or they want the issue to go away.
Now I have a personal Twitter account and I have Tweeted about good and bad experiences with airlines and gotten responses within a minute or two. One experience that comes to mind is that I needed to be on the ground in Charlotte NC to meet a customer and it was time sensitive. I had booked my flights to give me a two hour window from the time I landed to the time my meeting was scheduled to account for a delay of some sort. My connecting flight got cancelled due to a mechanical issue and that forced me to take another flight several hours later and I missed the meeting as a result. What irked me was the lack of communication about the delay. I got a $6 meal voucher upgraded to a $100 travel voucher after I tweeted about it. So airlines watch social media and use it to address customer issues among other things. That’s a good thing. What Southwest did wasn’t good. At least from an optics perspective as I think they would have been better off in engaging the customer in a discussion rather than taking the route they did.
Agree? Disagree? Please post a comment and share your thoughts.
Here’s A List Of Sites That Do Canvas Fingerprinting…. All 5,619 Of Them
Posted in Commentary with tags Privacy on July 24, 2014 by itnerdSo, if you’re scared of Canvas Fingerprinting, and you’re not blocking it using AdBlock Plus, there’s another way to deal with this privacy menace. Simply avoid sites that use it. How do you do that? Here’s a list of 5,619 website have used the technology during May 1-5, 2014 created by a group of researchers that looked into this technology. Besides porn sites, 48 government sites have Canvas Fingerprinting code as there are .gov domains listed here. That’s very unsettling.
Also, if you’re the curious type check out the project website for background information about canvas fingerprinting and other advanced tracking mechanisms such as ever cookies and use of “cookie syncing” in conjunction with ever cookies. It will make you not want to surf the Internet.
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