Archive for July 16, 2014

Apple Cuts $450 Million Cheque To Make eBook Issues Go Away…. Maybe

Posted in Commentary with tags , on July 16, 2014 by itnerd

You might remember that Apple had sort of put an end to their issues relating to fixing the prices of eBooks. That uncertainty continues with the announcement that they are paying $450 million to make this whole issue go away. The catch is that this is contingent on a pending appeal of a New York federal judge’s ruling last year that Apple was liable for violating antitrust laws. So this might be over, or it might not be. We’ll just have to wait and see.

 

BlackBerry Stock Tanks On News Of Apple/IBM Partnership

Posted in Commentary with tags , on July 16, 2014 by itnerd

As I type this, BlackBerry stock is down 8% on the news that Apple and IBM are going to join forces exclusive partnership that will see them teaming up to “transform enterprise mobility” through a series of new business apps and services for iOS devices. But it doesn’t end there. This partnership also includes the following:

  • IBM will begin selling iOS devices to its corporate customers
  • More than 100 industry-specific native apps that are built from the ground up for the iPhone and the iPad will be created. They will start to appear in the fall.
  • IBM will provide cloud services optimized for iOS with capabilities like device management, security, analytics, and mobile integration.

My take on this is that is groundbreaking and affects more than BlackBerry. Anyone in the enterprise mobility management space such as Mobile Iron, SOTI, and AirWatch should take note as well as this partnership has the potential to allow Apple and IBM to take over the enterprise mobility management space. Thus you can fully expect anyone in that space to respond in some way, shape or form shortly.

 

 

Rogers Updates Policies Related To Lawful Access Of Customer Info

Posted in Commentary with tags , , on July 16, 2014 by itnerd

About a month ago, I wrote about Rogers and Teksavvy releasing transparency reports that show how often law enforcement requests customer data and what data is handed over. Rogers today reached out to me with an update:

After hearing feedback from our customers and reviewing the Supreme Court ruling from last month, we’ve decided that from now on we will require a court order/warrant to provide basic customer information to law enforcement agencies, except in life threatening emergencies. We believe this move is better for our customers and that law enforcement agencies will still be able to protect the public

We’ve updated our blog post on Rogers Redboard to let customers know about the change.

Transparency Report blog post:

http://redboard.rogers.com/2014/transparency_report/

The Supreme Court ruling that’s being referred to is this one and it states that Canadian ISPs cannot hand over customer info to police without a warrant. What I like about this is there is no ambiguity as to where Rogers stands on this subject. I would like to see other ISPs in Canada do the same thing. Strangely, I have not seen anything like this from any other ISP other than the transparency report put out by Teksavvy. I can’t say why that is the case, but I hope that changes.

What’s Up With The Apple Genius Bar?

Posted in Commentary with tags on July 16, 2014 by itnerd

I don’t seem to be having good luck with my MacBook Pro lately. After my last problem with it, I’ve been keeping an eye on it to make sure that nothing else bad would happen. One of the things that I do is I use Disk Utility which is part of OS X to check the health of the drive both from a software perspective and a hardware perspective. When I checked it on Sunday, it said the hard drive was failing. Now, hard drives employ a technology called SMART which stands for Self Monitoring Analysis And Reporting Technology. In short, the drive monitors itself and when it thinks a failure is going to happen, it will generate a warning that a program that looks for these warnings or an operating system like OS X can receive. Now the drive could fail tomorrow or it could fail next year. But it is going to fail. Thus I needed to take action. I did an immediate backup and made an appointment for the next day at the Apple Genius Bar at the Apple Store in Sherway Gardens in suburban Toronto as this MacBook Pro was under AppleCare.

Fast forward to Monday. I arrive for my Genius Bar appointment and because I am far from a typical user, I was able in seconds to show the Genius the issue and he was able to order me a new hard drive. He also told me that Apple would only install the OS that it came with (in my case OS X Mavericks 10.9.4) and I was responsible for the data. I have to admit that I was slightly taken aback by that as I had a disk image with all of my stuff on my person that it would not have taken him a lot of effort to restore. But he refused to touch it. If they did do that, it would have really enhance the “premium” image (excuse the pun) that Apple was trying to portray. So, I will take care of restoring my data when I got the MacBook Pro repaired. The Genius suggested that I hang on to my MacBook Pro until the hard drive came in, then they could see about turning it around the same day.

Fast forward to Tuesday. I get an e-mail in the afternoon that the hard drive was in. So I made my way down there to drop off the MacBook Pro at 6PM figuring that I would get it back sometime the next day. Boy was I in for a shock when I was told it was going to be 5 to 7 days before I got it back, though there was a chance that I could get it earlier. Also they suggested that I should check in frequently to see if it was ready. I was blown away by that as the mid-2012 MacBook Pro has a hard drive that is very easy to replace. It should only take them 90 minutes tops to do it which includes the install of the OS. If it wasn’t still under AppleCare, I would have simply swapped it out myself. Not only that, why don’t they just fix it and call me when it’s done rather than force me to check in to see if it is done? That seems bizarre to me.

So now I am waiting and hoping that they swap the drive quicker than the 5 to 7 days that they’ve promised. It’s entirely possible that they could, but I am not hopeful. But this experience with the Genius Bar has left a bad taste in my mouth because on previous trips to the Genius Bar, employees have pulled out all the stops to get me up and running. For example, they swapped a battery on the spot for me the day that Steve Jobs passed away. Now perhaps it’s the Apple Store that I am dealing with or the Genius Bar employees in question. Or perhaps they are simply losing focus on what they were created for in the first place. Which was to have Geniuses aid Apple in creating a premium retail experience. So far, I don’t see anything premium about this experience. No matter how I slice it, I think that something is up with the Genius Bar and perhaps Apple should be taking a step back to see how they can improve the customer experience.

In the meantime, let’s see how long it takes for my MacBook Pro to be fixed.

 

Review: Asus Transformer Pad TF103C (Model K010)

Posted in Products with tags on July 16, 2014 by itnerd

You’ve seen a couple of reviews of the Asus Transformer Pad from me over the last few months. But the ones that I’ve reviewed were all running the Windows 8.1 OS. The Transformer Pad I am going to write about today which is the TF103C runs Android. Specifically Android 4.4.2 KitKat. But I am getting ahead of myself. Here’s a look at this Transformer Pad:

IMG_0272

Like other Transformer Pads, you can detach the keyboard and use it as a 10″ tablet:

 

IMG_0273

Detaching the screen from the keyboard is easy. Simply press the button and it detaches easily. It also reattaches easily as it simply clicks into place once you line things up. In terms of connectivity, it’s got what you need. It has micro USB port and a MicroSD slot as well. Not to mention Wi-Fi (802.11a/b/g/n), Bluetooth 4.0 and GPS too which is an interesting addition. The 10.1-inch, 1,280-by-800-pixel LCD is bright and while not the absolutely sharpest that I’ve seen, is sharp enough and I doubt you’ll complain. There are two rear-facing speaker grills on the left and right side and they’re decent when it comes to sound quality.

In terms of the keyboard, the keys can feel a bit cramped, but it didn’t take long for me to get used to and it’s better than using any on-screen keyboard. The trackpad is responsive and supports gestures like two-finger scrolling. Though there are some oddities such as the fact that if you want to reposition the cursor, you tap the trackpad rather than click it. That will throw some users, but you’ll get used to it.

Now under the hood you get the following:

  • Quad-core 1.33GHz Intel Atom Z3745 processor
  • 1GB RAM
  • 16GB Storage
  • 2-megapixel camera rear camera
  • 0.3-megpaixel front-facing camera

Performance is pretty good with the processor that this Transformer Pad comes with. Nothing that I threw at it slowed it down. Now the 16GB of storage is a bit on the light side given that you can only use 11GB of it, but at least you can expand it via the MicroSD slot. The cameras are average. You can use them for videoconferencing and my tests found the quality in that application to be acceptable. The battery life on this Transformer Pad topped out at 7 hours which is decent for most people.

Asus has packaged KitKat with their custom skin on top. That makes some aesthetic changes and adds a few features on top of the stock Android experience. Icons, settings menus, and default apps are colorful and flat. There’s an Audio Wizard app for tweaking the sound signature, which only really has an effect if you’re wearing nice headphones or using an external speaker. Also onboard is a display color calibration tool, which lets you adjust color temperature and saturation. One handy feature that I didn’t test is that there are a few power saving modes, which limit network connections and background data to varying degrees to maximize the battery life. Being an Android tablet means that you get access to the Google Play library of apps which can be an advantage as you get a large suite of apps to choose from.

So, let’s get to the meat and potatoes. What will you pay for the Transformer Pad TF103? You can expect to pay under $300 USD. Unless you have an allegiance to Windows 8.1 I can’t see a reason why you shouldn’t consider the Transformer Pad TF103. It’s a perfectly suitable tablet with the option for a keyboard that’s targeted lower-end user. Not that that’s a bad thing. In fact, I think it should find some buyers because of that.