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Rogers Continues To Have Issues That Are Making Customers Irate

When my phone started to ring an hour ago, I knew I was going to have a busy day. I say that because I woke up this morning to Rogers continuing to have issues with various parts of their network. I have clients who have no email. I also have clients with no Internet. And Down Detector seems to confirm this:

I suspect that as the day goes on, user reports of problems will increase seeing as it’s 8AM as I type this. So, given that I documented that Rogers was having issues earlier this week, I think it’s safe to say that they haven’t fully recovered from those issues. In fact it may be getting worse. And it’s testing the patience of their customers:

https://twitter.com/utube1362/status/1633804481384050689

Rogers really has some serious explaining to do as on the surface, they have the reliability of Twitter at the moment. And that’s not good company to be in. If Rogers were smart, they would communicate with their customers about what is going on, what steps they are taking to restore service, and when that is going to happen. But from what I see on Twitter and what my clients are reporting to me, that’s not happening. And that really reflects poorly on Rogers. And it’s now to the point where my clients are asking me what they should do, and I have no choice but to respond that they should consider moving to Bell if they can. That won’t help my clients with email issues, but it will help the ones with Internet issues.

Rogers needs to do better. And they need to do better now.

UPDATE: I’ve posted a workaround for those who have issues with sending or receiving Rogers email here.

This entry was posted on March 9, 2023 at 8:30 am and is filed under Commentary with tags . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

10 Responses to “Rogers Continues To Have Issues That Are Making Customers Irate”

  1. If You’re Having Issues With Rogers Email Right Now, Here’s The Workaround Until They Figure Out How To Fix It | The IT Nerd Says:
    March 9, 2023 at 12:43 pm

    […] fact that they’ve had numerous issues in the last week. I’ve documented them here and here. The one that has been most upsetting to customers is the fact that anyone who uses Rogers email […]

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  2. Rogers Appears To Have Issues…. Serious Issues | The IT Nerd Says:
    March 9, 2023 at 12:55 pm

    […] UPDATE 3/9: Rogers continues to have issues. I’ve documented them here. […]

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  3. The Issues With Rogers Continue To Drag On…. And The Silence From The Telco Is Deafening | The IT Nerd Says:
    March 10, 2023 at 10:26 am

    […] been covering the various issues that Rogers has had over the last week or more, along with providing a tip on how to get your Rogers email via a browser until Rogers resolves […]

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  4. Rogers Email Users Who Are Stuck With The Telco’s Ongoing Email Issues Don’t Have The Ability To Forward Their Rogers Email To Another Provider…. WTF? | The IT Nerd Says:
    March 23, 2023 at 2:16 pm

    […] to this a bit late, here’s how we got here. It started as a general outage, but what has dragged on for weeks is an issue with email. Specifically, anyone who uses Rogers email service (in other […]

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  5. My Official Advice For People Stuck In The Rogers Email Fiasco Is As Follows: Abandon Rogers Email | The IT Nerd Says:
    March 30, 2023 at 12:35 pm

    […] address) can’t get their email on any device or application that they choose. And that has dragged on for weeks. This is in part due to the fact that Rogers requires users to create  App Specific […]

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  6. Rogers FINALLY Admits That It Has Issues With Their Email Offering… Not That It Helps Any Of Their Customers | The IT Nerd Says:
    April 12, 2023 at 11:15 am

    […] address) can’t get their email on any device or application that they choose. And this has dragged on for weeks. This is in part due to the fact that Rogers requires users to create  App Specific […]

    Reply
  7. The Issues With Rogers Email Continue To Drag On With No Resolution In Sight… And Rogers Customers Are Out Of Patience… | The IT Nerd Says:
    April 25, 2023 at 8:59 am

    […] Rogers email to use email clients like Outlook and Thunderbird on March 7th.  However this issue dragged on for days. There is a workaround, but that workaround is sub optimal to say the least. And as […]

    Reply
  8. Rogers Has Issues For The Second Day In A Row… This Time It’s With MMS… And I Have An “Update” To Their Ongoing Mail Issue | The IT Nerd Says:
    May 18, 2023 at 4:32 pm

    […] issue dragged on for months. There is a workaround, but that workaround is sub optimal to say the […]

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  9. Rogers May Actually Be Fixing Their Email Issues… Please Help Me to Confirm This | The IT Nerd Says:
    July 31, 2023 at 8:54 am

    […] issue dragged on for months. There is a workaround, but that workaround is sub optimal to say the […]

    Reply
  10. Rogers Is Now Blaming Microsoft For THEIR Email Issues…. WTF? | The IT Nerd Says:
    January 23, 2024 at 1:35 pm

    […] issue dragged on for months. There is a workaround involving using webmail, but that workaround is […]

    Reply

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