Archive for July 11, 2025

Rogers And Fido Infuriate Customers By Accidentally Shutting Them Down

Posted in Commentary with tags on July 11, 2025 by itnerd

Yesterday I noted that  Rogers and Fido subreddits lit up like a Christmas tree in a bonfire with angry customers complaining about being cut off wireless service and being told by Rogers that their devices were not compatible with the Rogers network. iPhoneInCanada had this part of the story:

The issue appears tied to the ongoing 3G network shutdown, which Canadian carriers are phasing out. Devices not approved for newer tech like 4G VoLTE are being blocked. But many users insist their phones do support the network—and they’re now being forced into stores to fix something they say never should’ve happened.

One Rogers customer wrote on Reddit, “Rogers shut down my 4G phone after being adamant it is compatible. I can’t make any phone calls or anything.”

Another said he and his wife had to deal with the same issue after swapping SIM cards and speaking to support multiple times: “The line at the local Rogers store was 15+ people deep, all with the same problem.”

It’s not just Rogers. One Fido user described how their relative’s phone—bought in Canada—was suddenly disconnected just before a shift at work.

“Fido sent them a text saying their line had been disconnected. I was shocked. The phone worked yesterday.” At Best Buy, staff discovered a 3G block had been applied to the account in error.

“My relative was convinced they now had an out-of-date device and was fully prepared to be convinced to buy a new phone—which they absolutely did not need.”

Another Fido customer shared: “I waited in line for an hour at the mall. The agent removed the block, and my phone worked again in two minutes.”

Here’s another data point from MobileSyrup:

Customers who had their service shut off report that they received messages saying their line was “suspended as part of our 3G network retirement” and directing customers to contact the carrier to resolve the issue.

Moreover, many who received messages reported that they had already confirmed device compatibility through tools offered by Rogers and Fido or by contacting the carrier. One user even said their line got suspended despite them recently upgrading to an iPhone 14.

And it doesn’t end there. Back to iPhoneInCanada:

Some users say they were hit with surprise charges on top of being disconnected. “Rogers suspended all my family phones—even the 5G ones—and charged me extra for an ‘incompatible phone,’” one person posted.

“It makes no difference,” said another. “The IMEI of all these phones are banned and deactivated.”

Many are accusing the carriers of forcing people to upgrade unnecessarily. “This is the worst corporate behaviour I’ve seen. They bricked a bunch of 5G phones just to run their sales pitch on people in the dark.”

So what this suggests to me is that Rogers has screwed up in epic fashion. And an even more cynical view of this suggests that Rogers might have tried to grab some cash from unsuspecting users. But Rogers is free to tell me what the truth is. Now Rogers has told MobileSyrup that they are investigating this issue. But the cynic in my says that the only thing that they are investigating is how to speak to this without saying that they screwed up. But the bottom line is that Rogers needs to speak to this as based on what I see a lot of their customers are about to be ex-customers very soon.

re:cap lands in the UK to scale its Capital OS for tech companies, as it secures €125M for new facility

Posted in Commentary with tags on July 11, 2025 by itnerd

As the tech industry pivots from growth-at-all-costs to a new era of capital efficiency, founders and CFOs are under pressure to rethink how they fund and manage growth. re:cap, the Berlin-based fintech behind the Capital Operating System (Capital OS), today announced its expansion into the UK and the launch of a new €125 million credit facility for onward lending provided by HSBC Innovation Banking and Avellinia Capital. re:cap operates the tech platform and infrastructure on top of the facility, giving tech companies access to real-time capital planning and flexible funding. The move brings re:cap to one of the world’s most advanced tech ecosystems and provides opportunity for further international expansion.

The Capital OS is designed to help high-growth companies scale without overreliance on equity or the inefficiencies of traditional lending. re:cap combines flexible debt, real-time liquidity management, and capital planning in a single platform. This gives founders and CFOs full control over how capital is raised, deployed, and tracked.

The UK’s expansion marks a pivotal moment for re:cap. As the second-largest tech funding market globally, the UK is home to thousands of startups and growth-stage companies navigating rising interest rates, valuation pressure, and stricter investor scrutiny. Many are exploring alternative financing models to preserve equity and invest in growth — but equally important is understanding when, how, and how much to fund. re:cap’s Capital OS combines access to non-dilutive capital with financial planning tools that help management teams deploy it with precision.

The idea for re:cap was born when co-founders Paul Becker and Jonas Tebbe were consulting a private equity firm on digital due diligence. While prototyping financial tools, they saw an opportunity to integrate capital access with real-time analysis. Out of that insight, re:cap was born. Prior to re:cap, the founders built LIQID, Europe’s leading digital wealth manager.

Since launching in Germany in 2021, re:cap has deployed more than €100 million in financing across Germany and the Netherlands. Testament to the quality of re:cap’s underwriting is the company’s track record with zero defaults which has impressed institutional investors.