TELUS and RingCentral, Inc. today announced they are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a comprehensive cloud-based communication platform. With new AI capabilities that span both customer engagement and employee productivity, the platform will deliver intelligent automation that helps businesses work smarter and serve customers better.
Business Connect replaces traditional phone systems with a cloud-based business phone system that transforms how businesses connect and collaborate by bringing calls, messages, and meetings together on one unified platform.
As businesses navigate increasing customer expectations and competitive pressures, AI-powered communications have become business-critical. The expanded Business Connect platform addresses this shift with AI features specifically designed for the realities of businesses, such as automating routine tasks, enhancing customer interactions, and delivering actionable insights without requiring technical expertise.
Business Connect’s AI-powered capabilities from RingCentral include:
- AI Assistant (RingCentral AVA): Provides real-time assistance across interactions, turning every live conversation into action through context-aware guidance, automation, and insights
- AI ReceptionistTM (RingCentral AIR): An AI phone agent that understands caller intent, answers common questions with personalized responses, schedules appointments, and transfers calls to the best destination, based upon context and directory
- AI Insights (RingCentral ACE): Delivers data-driven sentiment analysis to help sales teams improve performance through intelligent coaching
- AI Chat: Engages customers through real-time website messaging, enabling live support teams to instantly respond to common questions and focus on more complex conversations
- AI Contact Centre (RingCX): An omnichannel contact center solution designed to improve customer service across 20+ digital channels as well as agent performance with AI-powered agent and supervisor assistance.
This comprehensive AI integration represents TELUS’ commitment to making enterprise-grade technology accessible and practical for businesses of all sizes. The expanded TELUS Business Connect platform with enhanced AI features will be available to customers in early 2026. For more information about TELUS Business Connect, visit telus.com/BusinessConnect.
Guest Post: TikTok Is Finally American. But Is It Actually Better for Its US Users?
Posted in Commentary with tags Cybernews, TikTok on January 27, 2026 by itnerdBy Jurgita Lapienytė, Editor-in-Chief at Cybernews
TikTok is finally a US-owned company. Initially, the executive order pushing for TikTok’s ownership change in the US was meant to protect users. However, short video platforms will now potentially collect even more user data than they did before.
The app will collect your exact location, AI interactions such as prompts or uploaded files, and information provided by third parties, essentially to serve you better-tailored ads.
The first executive order regarding the divestment of TikTok was signed by President Donald J. Trump back in 2020, with the reasoning that TikTok automatically captures “vast swaths” of information from its users that the Chinese Communist Party could eventually access and use against the US and its citizens.
It took nearly six years for the TikTok USDS Joint Venture LLC, in which a group of investors including Oracle holds stakes, to be established. And while the hypothetical danger that the Chinese government might have used collected data for espionage has been largely mitigated, a new reality presents itself.
The data collected by TikTok, while theoretically safe from China’s ruling party, will now be extensively exploited to provide personalized experiences to users – all in favor of maximizing TikTok’s profits.
How many times have you bought something via an ad on social media? For many who aren’t opting out, ads are becoming more personalized and more targeted. Advertisers are able to serve you better ads because of this tracking. Knowing where you reside, how old you are, and what things you’re looking for online, they can serve you an offer you can’t refuse.
But tailored ads are nothing compared to the danger the excessive data collection policy by this now US-owned entity might pose to vulnerable groups in society, such as LGBTQ+ community and immigrants.
The data that TikTok collects includes information that the current US government could easily use against people: racial origin, religious beliefs, sexual orientation, mental health diagnoses, and immigration status, among others.
Given the charged political climate and Immigration and Customs Enforcement (ICE) operations resulting in casualties and detainees, such information might become yet another weapon against unarmed protesters.
So, while TikTok changing hands might be a good thing for national security, the app still poses significant privacy and security issues for its 180+ million users in the US.
ABOUT THE AUTHOR
journalists and security experts dedicated to uncovering cyber threats through research, testing, and data-driven reporting. With a career spanning over 15 years, she has reported on major global events, including the 2008 financial crisis and the 2015 Paris terror attacks, and has driven transparency through investigative journalism. A passionate advocate for cybersecurity awareness and women in tech, Jurgita has interviewed leading cybersecurity figures and amplifies underrepresented voices in the industry. Recognized as the Cybersecurity Journalist of the Year and featured in Top Cyber News Magazine’s 40 Under 40 in Cybersecurity, she is a thought leader shaping the conversation around cybersecurity. Jurgita has been quoted internationally – by Metro UK, The Epoch Times, Extra Bladet, Computer Bild, and more. Her team reports on proprietary research highlighted in such outlets as the BBC, Forbes, TechRadar, Daily Mail, Fox News, Yahoo, and much more.
ABOUT CYBERNEWS
Cybernews is a globally recognized independent media outlet where journalists and security experts debunk cyber by research, testing, and data. Founded in 2019 in response to rising concerns about online security, the site covers breaking news, conducts original investigations, and offers unique perspectives on the evolving digital security landscape. Through white-hat investigative techniques, Cybernews research team identifies and safely discloses cybersecurity threats and vulnerabilities, while the editorial team provides cybersecurity-related news, analysis, and opinions by industry insiders with complete independence.
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