Smartphones have great looking screens. However their screens can be scratched which ruins their good looks. Thus you need to protect them with a screen protector. At the top of the list of screen protectors is the InvisibleShield Glass by Zagg. Made of high-quality tempered glass, it protects your screen from scratches without taking away from the looks of the screen. It also features a oil-resistant coating that repels natural skin oils. That way the screen stays clear and is easy to clean. It doesn’t affect the clarity of the screen nor does it affect the touch sensitivity in any way. Finally, it’s even shock resistant which is added protection that we can all use. Thus this is what I went with for my iPhone 5s.
Now I wanted it installed by an expert because installing screen protectors can sometimes be a tricky exercise. Fortunately for me, Zagg has a kiosk in Toronto’s Fairview Mall. Chances are they have a location near you. I simply handed over my phone and watched as the person expertly cleaned my phone and removed any traces of dust from the iPhone’s screen. Then he applied the InvisibleSheld Glass perfectly and handed my phone back to me. The installation job was impressive and the results were equally as impressive. The InvisibleShield Glass lives up to its billing in every way and it does not look like you have a screen protector on.
The only downside? Price. The InvisibleShield Glass is $34,99 USD. That’s pricy. But good protection doesn’t come cheap. Thus once you get past the price, I would recommend it. I should also note that there are other models of the InvisibleShield that cost less and offer different levels of protection for many types of phones. Take a look at their lineup and pick the protection that’s right for you.
Zagg Customer Service Blows Me Away!
Posted in Commentary with tags Zagg on July 30, 2014 by itnerdOkay, I’ll admit that the title is kind of cheezy. But it is how I feel given my experience with the Zagg kiosk in in Toronto’s Fairview Mall. Now frequent readers will recall that I reviewed their InvisibleShield Glass screen protector for the iPhone 5S. Well, just this week I put my phone in my pocket in a server room so that I could have my hands free. When I took it out about 90 minutes later, the screen protector was cracked. What appears to have happened was that I put the phone in my pocket without closing the cover of the case it lives in (as that covers the screen) and my keys which were in the same pocket pressed against the screen protector cracking it. The good news was that the actual screen was fine.
Clearly, that was not the best thing that I have done lately.
Thus, I took a trip to Zagg to buy another one and get it professionally installed. When I explained what happened to the person who was working at the kiosk and I pulled out my credit card to buy a new one, he told me to put the credit card away and hand over my phone. He then did the following:
I tried to pay for it again (after all, I had damaged it so I felt that I should pay for it) and he refused politely. I have to admit that I am blown away by this. The reason being that this person who’s name I never got just did what needed to be done to resolve the issue with no fuss. That is outstanding customer service and something that should not only be praised, but publicized. Now I am sure that Zagg is looking at the damaged screen protectors so that they can improve their product. Thus this is likely a cost of doing business for them. Having said that, the fact that they replace these for free creates a great impression that you simply can’t buy.
Kudos to them!
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