It seems that we have another case of a Samsung phone going up in flames. Here’s the details from CBC News:
Ontario university student Hope Casserly will never forget the night of Oct. 22, when she was awakened at around 1:30 a.m. by a loud popping sound.
She says she is still stunned by what happened next.
“My back was to the phone and ah — I saw a light going across my shoulder, which would be the inside of the battery on fire. It hit the wall and fell onto my bed,” she said.
“I realized it was a fire and so I half sat up and put out the fire with my pillow … looked over and realized there was another fire and put that out with my pillow again and … turned on all the lights to see what happened.”
That’s not good to say the least. Here’s what Samsung had to say:
“Samsung takes product quality and customer safety very seriously. After a preliminary analysis, Samsung has determined that the battery used in Miss Casserly’s Samsung Ace II X was not a Samsung authorized battery,” the company told CBC. “We have provided the customer with a replacement device and will be following up with the customer to resolve the matter”.
Okay. That sounds reasonable, except that the student claims she wasn’t using a third party battery. That also brings up another point. If Samsung is trying to deflect blame by saying she was using a third party battery, why give her a new phone? Inquiring minds would like to know the answer to that question. Regardless, she’s too scared to use the replacement as she is afraid the same thing will happen again. I don’t blame her for feeling that way. But there are a couple of other things to point out. First is this:
This is the first case Go Public could find involving the Galaxy Ace II x battery. But there are many similar stories in the news from many parts of the world including the U.S., the U.K. and Jerusalem involving another Samsung model — the Galaxy S4.
Fox News in the U.S. recently broadcast a story about a 13-year-old Texas girl whose S4 caught fire after it slipped under her pillow while she slept.
In the U.K, a 25-year-old woman told the Daily Mail she narrowly escaped serious injury after she woke up to find her smartphone had caught fire while charging.
In July, the Jerusalem Post reported that Samsung customers there were being encouraged to take their S4 batteries to stores for a replacement.
Samsung has always maintained the phones are safe.
Hmmm…. That’s a problem that requires a detailed answer from Samsung I think. Then there’s this: Samsung has yet to pay for the damage to her bedding which she estimates to be $1000. I suspect that she’s about to get a cheque really soon given all of the media attention that this case has attracted.
Another Samsung Phone Catches Fire
Posted in Commentary with tags Samsung on December 8, 2014 by itnerdIt seems that we have another case of a Samsung phone going up in flames. Here’s the details from CBC News:
Ontario university student Hope Casserly will never forget the night of Oct. 22, when she was awakened at around 1:30 a.m. by a loud popping sound.
She says she is still stunned by what happened next.
“My back was to the phone and ah — I saw a light going across my shoulder, which would be the inside of the battery on fire. It hit the wall and fell onto my bed,” she said.
“I realized it was a fire and so I half sat up and put out the fire with my pillow … looked over and realized there was another fire and put that out with my pillow again and … turned on all the lights to see what happened.”
That’s not good to say the least. Here’s what Samsung had to say:
“Samsung takes product quality and customer safety very seriously. After a preliminary analysis, Samsung has determined that the battery used in Miss Casserly’s Samsung Ace II X was not a Samsung authorized battery,” the company told CBC. “We have provided the customer with a replacement device and will be following up with the customer to resolve the matter”.
Okay. That sounds reasonable, except that the student claims she wasn’t using a third party battery. That also brings up another point. If Samsung is trying to deflect blame by saying she was using a third party battery, why give her a new phone? Inquiring minds would like to know the answer to that question. Regardless, she’s too scared to use the replacement as she is afraid the same thing will happen again. I don’t blame her for feeling that way. But there are a couple of other things to point out. First is this:
This is the first case Go Public could find involving the Galaxy Ace II x battery. But there are many similar stories in the news from many parts of the world including the U.S., the U.K. and Jerusalem involving another Samsung model — the Galaxy S4.
Fox News in the U.S. recently broadcast a story about a 13-year-old Texas girl whose S4 caught fire after it slipped under her pillow while she slept.
In the U.K, a 25-year-old woman told the Daily Mail she narrowly escaped serious injury after she woke up to find her smartphone had caught fire while charging.
In July, the Jerusalem Post reported that Samsung customers there were being encouraged to take their S4 batteries to stores for a replacement.
Samsung has always maintained the phones are safe.
Hmmm…. That’s a problem that requires a detailed answer from Samsung I think. Then there’s this: Samsung has yet to pay for the damage to her bedding which she estimates to be $1000. I suspect that she’s about to get a cheque really soon given all of the media attention that this case has attracted.
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