Archive for September 4, 2019

New ServiceNow Release Brings Mobile Apps To The Enterprise

Posted in Commentary with tags on September 4, 2019 by itnerd

ServiceNow today announces the launch of native mobile experiences for everyday work across the enterprise with the general availability of its Now Platform New York release (https://www.servicenow.com/now‑platform/latest‑release.html). For the first time, consumer‑like mobile experiences that can make almost any everyday work task easy to do have arrived, making our work lives as simple, easy and mobile‑friendly as our real lives.

Powered by the Now Platform, the leading platform in managing complex enterprise workflows across functions, departments and systems, ServiceNow’s new Now Mobile app makes diverse everyday work tasks simple and easy. Whether it’s fixing an IT issue, ordering a computer, finding a conference room, getting help from human resources, approving purchase orders, travel requests and legal documents, or finding quick answers to questions, the Now Mobile app makes it easy to take care of business on the go.

The New York release also features a new ServiceNow Onboarding app, which makes starting a new job a cinch by combining all of the multi‑departmental tasks involved in getting up and running as a new employee into a single, intuitive mobile experience. Together, Now Mobile and Mobile Onboarding set a new mobile standard for the enterprise, moving beyond single solution apps into workflow mobile experiences that better match how people really want to get work done.

ServiceNow is committed to harnessing the power of its Now Platform in managing complex enterprise workflows with the native mobile capabilities coded into the platform to become the global leader in delivering native mobile‑friendly workflow experiences to enterprise customers at scale. Combined with ServiceNow’s release earlier this year of ServiceNow Agent, the new Now Mobile and Mobile Onboarding apps offer enterprises an unmatched suite of native mobile apps that offer leading features, capabilities and user experiences.

Reducing complexity for employees with Now Mobile and Virtual Agent

The latest platform release from ServiceNow comes at a time when enterprises are looking deliver better efficiencies and experiences. The intelligent, intuitive Now Platform helps streamline IT, employee and customer workflows, connecting separate systems and processes on a single platform.

Now Mobile and Mobile Onboarding are just two of more than 650 innovations in the New York release.

The New York release also includes innovations in natural language understanding (NLU), which is integrated into ServiceNow Virtual Agent. With NLU, employees can interact with Virtual Agent by using simple human terms to quickly find answers, order items or get help for common problems — all without having to contact the service desk.

These innovations in the Now Platform, coupled with the machine learning capability of ServiceNow Predictive Intelligence, help organizations provide a comprehensive service delivery experience that makes it easy for employees to get the help they need.

PayPal, a global technology platform and digital payments leader with over 20,000 employees, adopted the Now Platform as it began its journey of providing its engineers with the technology backbone needed to connect operations, create a centralized hub for resources and give access to self‑service tools. “Like any enterprise company, PayPal’s engineers use various applications to help manage its infrastructure. With ServiceNow, we now have a single platform that lets us connect digital workflows and have a common engagement layer across our systems of record and apps to provide our engineers with a more efficient and productive work experience. Using the Now Platform, our engineers are freed up to work on more strategic work and focus on our goal of providing customers and employees with an experience that’s as easy, simple and intuitive as the PayPal mobile experience,” said Dan Torunian, PayPal’s Vice President of Employee Technology & Experiences and Data Centers.

Availability

ServiceNow’s Now Platform New York release is generally available today. The ServiceNow Now Mobile and ServiceNow Onboarding apps are available to download on the Apple iOS store and Google Play store. For more information, visit https://www.servicenow.com/now‑platform/latest‑release.html.

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More Trouble For Google As US States Team Up To Investigate It Over Possible Antitrust Violations

Posted in Commentary with tags on September 4, 2019 by itnerd

It seems that more than half the states in the USA are about to team up to launch an antitrust investigation. At least that’s what the Washington Post is reporting:

More than half of the nation’s state attorneys general are readying an investigation into Google for potential antitrust violations, scheduled to be announced next week, marking a major escalation in U.S. regulators’ efforts to probe Silicon Valley’s largest companies.

A smaller group of these state officials, representing the broader coalition, is expected to unveil the investigation at a Monday news conference in Washington, according to three people familiar with the matter who spoke on the condition of anonymity because they were not authorized to discuss a law enforcement proceeding on the record, cautioning the plans could change.

It is unclear whether some or all of the attorneys general also plan to open or announce additional probes into other tech giants, including Amazon and Facebook, which have faced similar U.S. antitrust scrutiny. The states’ effort is expected to be bipartisan and could include more than 30 attorneys general, one of the people said.

This is big trouble for Google as if they are deemed to be doing bad things on the antitrust front, things will get ugly. Just ask Microsoft when they ran into issues on the antitrust front. You have bet that there’s a bunch of execs at Google who are sweating buckets right now as this is far from a trivial development for the company.

Google Gets A Slap On The Wrist For Collecting Children’s Data On YouTube And Making Money By Doing So

Posted in Commentary with tags , on September 4, 2019 by itnerd

US regulators need to learn that the only way to alter the behavior of billion dollar companies is to serve up fines that hurt. A case in point is this report from the New York Times that has Google cutting a $170 million cheque to the FTC because it was caught collecting children’s data on YouTube and making money off that data:

Google on Wednesday agreed to pay a record $170 million fine and to make changes to protect children’s privacy on YouTube, as regulators said the video site had knowingly and illegally harvested personal information from youngsters and used that data to profit by targeting them with ads.

The measures were part of a settlement with the Federal Trade Commission and New York’s attorney general. They said YouTube had violated a federal children’s privacy law known as the Children’s Online Privacy Protection Act, or COPPA.

The fact is $170 million is a rounding error to a company that had revenues of almost $40 billion dollars last quarter. Meaning that this will do nothing to send a message that such behavior is unacceptable.  If the FTC and others really want to send that message, I would say fines have to be in the same range as the GDPR which really hurt companies who run afoul of it.

#Fail: Tesla App Outage Locked Some Owners Out of Their Cars For Hours

Posted in Commentary with tags on September 4, 2019 by itnerd

Some Tesla owners who depended on the app to unlock their cars were left scrambling for their physical keys yesterday when the app went down for maintenance:

A Tesla spokesperson confirmed to Gizmodo that Tesla’s app was temporarily unavailable on Monday but full functionality was soon restored. Tweets suggest the app was down for around three hours at least.

The company clarified that Tesla owners were still able to access their Model 3 with their physical key fob or key cards, which the company encourages owners to carry in the event that they lose their phone or it dies. Owners were also able to gain access to and start their cars through their mobile devices if they had activated the phone-as-key function, which uses Bluetooth Low Energy to connect with the car and doesn’t rely on the app.

However, Model 3 owners who don’t carry a key fob or key card, and don’t use the phone-as-key feature, and who only use the Tesla in-app lock and unlock feature that requires cell signals will be temporarily screwed when the app fails.

I guess this underlines the fact that using your phone to do stuff is great. But it isn’t perfect. Thus if you own a Tesla, you should always keep your physical keys on your person as something like this is likely to happen again.

Darktrace Launches Cyber AI Analyst

Posted in Commentary on September 4, 2019 by itnerd

Darktrace today announced the launch of the Cyber AI Analyst, a new technology that emulates human thought processes to continuously investigate cyber-threats at machine speed. With the power to transform the security industry, early adopters of this technology reported a 92% reduction in the time required to investigate threats and provide conclusions to executives.

This ground-breaking innovation is the culmination of over three years of research at the Darktrace R&D Center in Cambridge, UK. Using various forms of machine learning, including unsupervised, supervised, and deep learning, the technology learned human intuition and trade craft from more than 100 world-class cyber analysts across thousands of customer deployments.

Typically, a human analyst will spend anywhere between half an hour and half a day investigating a single suspicious security incident. They look for patterns, form hypotheses, reach conclusions about how to mitigate the threat, and share the findings with the rest of the business. Darktrace’s Cyber AI Analyst accelerates this process, continuously conducting investigations behind the scenes and operating at a speed and scale beyond human capabilities.

By learning from the millions of interactions between Darktrace’s expert analysts and Darktrace’s flagship solution, the Enterprise Immune System, the Cyber AI Analyst combines human expertise with the consistency, speed, and scalability of AI. The ability of AI to investigate every possibility, make connections between seemingly disparate events, and quickly illuminate the full scope of a security incident dramatically reduces ‘time to meaning’ and buys back time for human teams.

About Darktrace

Darktrace is the world’s leading cyber AI company and the creator of Autonomous Response technology.

Its self-learning AI is modeled on the human immune system and used by over 3,000 organizations to protect against threats to the cloud, email, IoT, networks and industrial systems. This includes insider threat, industrial espionage, IoT compromises, zero-day malware, data loss, supply chain risk and long-term infrastructure vulnerabilities.

The company has over 900 employees, 40 offices and headquarters in San Francisco and Cambridge, UK. Every 3 seconds, Darktrace AI fights back against a cyber-threat, preventing it from causing damage.