Archive for December 15, 2022

BREAKING: Twitter Suspends The Accounts Of Journalists

Posted in Commentary with tags on December 15, 2022 by itnerd

In a move that I guarantee is going to end badly for Elon Musk, multiple news outlets are reporting that Twitter has suspended the accounts of a number of journalists. From CNN:

Elon Musk’s Twitter banned Thursday the accounts of multiple journalists covering the technology industry without explanation.

Accounts belonging to CNN’s Donie O’Sullivan, the New York Times’ Ryan Mac, and the Washington Post’s Drew Harwell and several other tech journalists were all abruptly suspended.

“Elon says he is a free speech champion and he is banning journalists for exercising free speech. I think that calls into question his commitment,” Harwell told CNN.

The account of progressive independent journalist Aaron Rupar was also banned. Rupar told CNN he has received no communication from Twitter about the ban. “Nothing,” he said in a phone call.

From NBC:

The accounts of Ryan Mac of The New York Times, Donie O’Sullivan of CNN, Drew Harwell of The Washington Post, Matt Binder of Mashable, Micah Lee of The Intercept, Steve Herman of Voice of America and independent journalists Aaron Rupar, Keith Olbermann and Tony Webster had all been suspended as of Thursday evening.

The Twitter account for Mastodon, a platform billed as an alternative, was also suspended early Thursday evening.

Musk indicated that the suspensions stemmed from the platform’s new rules banning private jet trackers, responding to a tweet from Mike Solana, vice president of venture capital firm Founders Fund, who noted that the suspended accounts had posted links to jet trackers on other websites.

“Criticizing me all day long is totally fine, but doxxing my real-time location and endangering my family is not,” he added in another tweet.

Finally from Reuters:

Twitter Inc on Thursday suspended the accounts of several journalists, including ones from the New York Times and the Washington Post, with the site showing “account suspended” notices for them.

Reuters could not immediately ascertain why those accounts were suspended. All the suspended reporters have in recent months written about Twitter’s owner, billionaire Elon Musk, and changes at the platform since he bought it.

Responding to a Tweet on the account suspensions, Musk tweeted: “Same doxxing rules apply to “journalists” as to everyone else,” a reference to Twitter rules banning sharing of personal information, called doxxing. 

He added: “Criticizing me all day long is totally fine, but doxxing my real-time location and endangering my family is not.”

The message here in my mind is clear. If you criticize Elon Musk, you will get suspended from Twitter. And he’s using the suspension of the account that tracks Elon’s jet as cover for what is basically an attempt to silence people. Which goes against his claims of being a free speech fanboy.

Given the attention that this is getting, I believe that a number of things are likely to happen:

  • The EU will see this and make moves to make his life miserable.
  • Departures to Mastodon will accelerate.
  • I would not at all be surprised if Capitol Hill gives him a call and asks him to explain himself in front of a Congressional Hearing.

In terms of that second point, departures to Mastodon have begun:

The circled area is a spike in Mastodon account creations in the last hour which is around the time that this news broke. That’s the law of unintended consequences working against Elon. Stay tuned to see what happens in regards to the other two points.

At this point, it’s becoming clear that staying on Twitter is a non-starter. But clearly, if you stay on Twitter, you’re enabling Elon. While I have been cross posting to Twitter and Mastodon, I believe that my days on Twitter are over. I’ll make a separate announcement about that in the next day or so. But if I were you, I would make your plans to depart Twitter for greener pastures.

Zoho Unifies Human-Driven & Bot-Powered Customer Service Capabilities

Posted in Commentary with tags on December 15, 2022 by itnerd

Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Zoho Desk, which has achieved 45% year-over-year revenue growth for the past five years, now serves more than 100K businesses globally. New capabilities include Blended Conversations, a seamless combination of human-driven and bot-powered conversational service experiences, as well as several refinements to the user interface. These developments enable customer service agents to improve engagement and deliver higher-value customer experiences, removing the guesswork for agents and drastically minimizing friction that often results in bad customer experiences. 

Blended Conversations for Zoho Desk allows customer service agents to deliver the best experience in the moment by delegating the majority of manual and transactional tasks to bots, while remaining in control of the overall service experience. With fast and easy deployment that does not require external help, Zoho Desk allows brands to scale their conversational service experiences through higher agent productivity without compromising on the quality of CX. This experience is a culmination of Zoho’s Instant Messaging (IM) Framework and Guided Conversations, a low-code builder for self-service experiences. The IM Framework allows organizations to integrate any messaging service they use with Zoho Desk, and comes pre-integrated with services like WhatsApp, Telegram, Line, WeChat, Messenger, and Instagram. Guided Conversations for Zoho Desk allows business users to build powerful self-service flows that are useful throughout the customer journey, and help customers quickly and securely manage their relationship with the organization. It offers service teams tighter collaboration and integration with other Zoho marketing apps at no extra cost, including Zoho’s CX Platform and Zoho CRM Plus, for example. 

In addition to Blended Conversations, Zoho also announced a technological overhaul of the user interface to make it simpler, faster, and more accessible to users with a wide spectrum of different needs — the company’s biggest steps towards improving digital accessibility to date. Updates include options to support: cognitive and dyslexia challenges; visual impairments including astigmatism; animation reduction for those with seizure disorders; customization capabilities for color-blindness.

Zoho continues to build a system of experiences that focuses on every aspect of the customer journey, giving every stakeholder greater ability to add value to CX, from planning and creating diverse customer experiences to delivering and evolving them for the future. Zoho’s CX offerings help organizations of all sizes enable employee productivity, improve stakeholder collaboration, and increase customer success. Specifically, Zoho Desk’s integrated omnichannel approach supports entire service teams to connect with customers and with one another. On the business side, it enables high-quality consistency and reliability. Customers, in turn, have better overall end-to-end experiences with the brand, which ultimately drives loyalty and trust.

Pricing

Zoho Desk starts at $19 CAD/user/month (billed annually) for the Standard Edition and goes up to $50 CAD/user/month (billed annually) for the Enterprise Edition. 

Armorblox Announces Enhancements To Its NLU-Based Data Protection Platform 

Posted in Commentary with tags on December 15, 2022 by itnerd

Armorblox today announced the addition of Custom Role-Based Access Controls to its cloud-delivered email security platform to maintain data compliance and reduce data blindspots for individuals across the organization. 

Not all emails are created equal. On the inbound threat side, attackers tend to put a focus on the types of emails that involve exfiltrating sensitive credentials and financial fraud. According to the Armorblox 2022 Email Security Threat Report, 87% of all credential phishing attacks looked like common business workflows in order to trick victims, and 70% of all impersonation attacks slipped past native email security layers. On the data security side, end users and third-party contacts have access to sensitive and confidential information, either about the organization, other employees, or clients that can accidentally or maliciously fall into unlawful hands. Armorblox offers enhanced security from insider threats with enhancements to Armorblox Advanced Data Loss Prevention and the addition of Custom Role-Based Access Controls (RBAC).

Armorblox has always believed in a security-first focus, and this focus extends beyond providing a best-in-class email security solution. The expanded functionality of Armorblox Advanced Data Loss Prevention provides customers with precise protection across all confidential content types and sensitive data. Coupled with Armorblox Custom DLP Policies, organizations now have the ability to set automated encryption actions and exceptions for confidential content and sensitive data per user or per department.

Armorblox Custom Role-Based Access Controls provide security teams the fine grain controls necessary to set access and restriction levels for individuals, groups, and teams across the organization. Security Administrators are now able to thwart insider threat attacks through the creation of custom roles and permissions to ensure that access to the Armorblox platform by security team members is restricted to their job responsibilities.

Armorblox is supporting the security-first focus that organizations need through the addition of Custom Role-Based Access Controls and enhancements of the Advanced DLP product to the Armorblox platform, benefiting customers in a number of ways, including: 

  • Sensitive Data Encryption: Stop unauthorized disclosure of PII, PCI, PHI with automatic identification and encryption of sensitive data across emails, attachments, and documents.
  • Custom Access Controls: Easily create and set custom roles with granular permissions for individuals across security teams that align best with job responsibilities.
  • Reduce Data Blindspots: Ensure appropriate access levels and restrictions are set for organization, employee, and third-party data.

To learn more about the capabilities of Armorblox Custom Role-Based Access Controls, visit www.armorblox.com/blog/custom-role-based-access-controls.

Phishmas Extravaganza Report Highlights Increase In Scams As Holiday Season Approaches

Posted in Commentary with tags on December 15, 2022 by itnerd

It’s that most wonderful time of the year, Phishmas, when hackers get out their naughty and nice list and check it twice. Researchers at Avanan, A Check Point Company, have published its latest phishing report taking this theme to the next level.

They have a compilation of attacks observed during this holiday season that take advantage of shipping and package notifications from reputable brands such as UPS, DHL, USPS and FedEx, as well as impersonation attacks and paycheck fraud. 

You can read this report here.