The IT Nerd

For the third year in a row, Uber is releasing data on rider ratings across the country, revealing which Canadian cities win the bragging rights for having Canada’s top riders. 

A stellar rating is the ultimate badge of honour—it’s a testament to a rider’s efforts to always be punctual, polite, organized and respectful, the keys to a smooth and positive ride experience. 

This year, riders across Canada took the ratings race seriously, displaying the drive needed to score high. Red Deer won the coveted title for having the country’s top-rated riders; it’s also the third year in a row that Red Deer has placed in the top three cities. 

After lagging behind in previous years, riders in Windsor, Saskatoon, and Kingston accelerated into the top 5 cities with the highest rider ratings, while Halifax dropped two spots down from last year. 

Check out the full lists below, showcasing the top 10 Canadian cities with the highest average rider rating and the top 10 with the lowest rider ratings. For the first time, Uber is also sharing a list of the top 10 most-improved cities, celebrating the cities that made the biggest gains in improving their ratings. 

To encourage good rider etiquette, Uber is celebrating this year’s top Canadian riders by awarding an exclusive 20% discount on their next ride to the top 10% of riders based on their trip rating in 2023. The offer is valid for two weeks. 

*The data is weighted to account for population differences. 

🏆Top 10 cities with the highest rider ratings

1. Red Deer 
2. Windsor 
3. Saskatoon 
4. Winnipeg
5. Kingston 
6. Regina 
7. Halifax
8. Kelowna 
9. Niagara Region 
10. Victoria
    

💪Top 10 cities with the most improved rider ratings 

1. Windsor 
2. Kitchener-Waterloo
3. Lethbridge 
4. London, ON 
5. Red Deer 
6. Edmonton 
7. Regina 
8. Saskatoon 
9. Halifax
10. Ottawa

Toronto, Ottawa and Montreal remain in the top three cities with the lowest rider ratings. For riders in those cities, here are some tips on how to improve your ratings: 

1. Pack it in, pack it out: Drivers shouldn’t have to clean up after your mess. Always make sure to take your trash and any other belongings with you. Don’t leave a mess behind. 
2. Buckle Up: Studies show that unbuckled passengers in the back seat can put the driver at greater risk of injury in a crash. So always remember to buckle up for your and the driver’s safety. 
3. Be ready: Remember that drivers’ time is valuable and they shouldn’t have to wait for you. A smooth pickup is better for everyone so be ready to go when the driver arrives.
4. Treat everyone and everything with respect: As outlined in Uber’s Community Guidelines, they want riders and drivers to feel safe, respectful, and positive. Always treat your driver and their vehicle as you would want to be treated. 
5. Don’t slam the door! It is easy to accidentally slam a door if you aren’t thinking about it, and drivers have consistently cited door slams as a reason why they deduct stars.   

For step-by-step instructions on how to find your ratings breakdown, check out the blog post. 

To access the Privacy Center and ratings breakdown in the app:

• In the settings menu, tap privacy and then Privacy Center
• In the Privacy Center, swipe to the right and click on the “would you like to see a summary of how you use Uber” tile
• Scroll down to the “browse your data” section and tap on “View my ratings” to see the breakdown