Archive for April 10, 2024

Appdome Partners With Atlassian To Automate Delivery Of Secure Mobile Apps

Posted in Commentary with tags on April 10, 2024 by itnerd

Appdome, the mobile app economy’s one-stop shop for mobile app defense, today announced it has released a new plug-in for the CI/CD cloud-based service from Atlassian Bamboo. The new pre-built plug-in connects the Appdome unified mobile app defense platform to Atlassian Bamboo CI/CD and enables teams to continuously code, build, validate, test and sign Appdome-secured mobile applications from the Bamboo CI/CD with ease. This new plug-in is part of the Appdome Dev2Cyber Agility Partner Initiative to advance the delivery of secure mobile apps globally.

Manual methods of coding or integrating point products for obfuscation, RASP, anti-tampering and other defenses in Android and iOS apps are complex, resource-intensive and brittle. The Appdome Unified Mobile App Defense platform leverages machine learning and automation to code, build, validate, test and release cybersecurity, anti-fraud and other defenses in iOS and Android apps. With the new Appdome for Atlassian CI/CD Plug-In, Atlassian Bamboo customers can fully automate the end-to-end lifecycle for any of Appdome’s 300+ mobile app defenses including runtime application self-protection (RASP), code obfuscation, mobile data encryption, man-in-the-middle attack prevention, anti-malware, anti-fraud, anti-cheat, anti-bot, geo compliance, social engineering and other protections and keep pace with modern DevOps pipelines.

Today, global consumers demand more protection than ever in their mobile app experiences. Appdome’s recent global consumer survey revealed that 94% of global consumers would promote a brand if the mobile apps protected them against security, fraud and malware risks. 68% also indicated they would abandon brands that offered no protection.

For more information on how to use the Appdome Build2Secure Task for Atlassian Bamboo, please see this knowledge base article.

Cyware Taps Cyber Channels Vet Stephan Tallent to Lead MSSP Program

Posted in Commentary with tags on April 10, 2024 by itnerd

Cyware, leaders in threat intelligence management, security collaboration, and orchestrated response, has appointed Stephan Tallent as the new Head of Managed Security Service Providers (MSSP) Program. 

He has a proven track record of propelling organizations towards revenue growth and market leadership, demonstrated through his pivotal roles at Stellar Cyber, Cybereason, Fortinet, and in the telecommunications industry over the last two decades.

This strategic hire will fuel Cyware’s channel-first strategy and enable rapid market adoption of the organization’s modern approach to Cyber Fusion.

Stephen’s expertise lies in creating and launching innovative services, optimizing sales operations, and leading new partner recruitment. These efforts have consistently resulted in improved business outcomes and operational effectiveness in security service delivery for his previous employers and their partners.

At Cyware, Stephan’s role will be crucial in shaping the future of MSSP engagements. His focus will be on the development of valuable service offerings and the deployment of best-in-class solutions that address the current and emerging needs of MSSPs. 

He joins Alex Bender, who was recently appointed as CMO. With 22 years of cybersecurity marketing experience, Alex joined after serving as the CMO of Invicti Security. Prior to Invicti, Alex served as the SVP of Global Marketing at Mimecast, contributing to its growth as the leading cloud email security provider and managing a team of 100+ marketing professionals globally. Alex has also held cybersecurity marketing leadership roles at RSA Security, Archer Technologies, McAfee, and Tripwire.

Introducing Google Cloud Contact Centre AI from Bell

Posted in Commentary with tags on April 10, 2024 by itnerd

Bell Canada has announced the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses – the first fully AI solution for Bell enterprise and mid-market customers.

Google Cloud’s CCAI from Bell is a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology. Providing rich conversational experiences and analytics, Google CCAI from Bell offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size.

Google’s CCAI solutions can deliver exceptional outcomes, as Bell has experienced with its own implementation. Bell will work with customers to customize use cases that leverage the power of the innovative technical solutions available with Google CCAI from Bell, including:

  • Virtual Agent – Natural-sounding virtual agents reduce call volumes and accelerate time-to-resolution by collecting key information to answer simple customer queries, freeing human agents to handle more complex issues. When customers do need to speak to an agent, they’ll reach one faster and be automatically directed to the agent with the right expertise to solve their issue.
  • Agent Assist – A virtual supervisor of sorts, Agent Assist uses real-time natural language processing to determine customer needs and sentiment and offers step-by-step recommendations to help agents deliver the best responses and solutions with confidence. Faster agent onboarding, improved customer experience, reduced callbacks for the same issue, and improved sales are proven outcomes of Agent Assist.
  • Analytics and Insights – Actionable insights into customer experience and sentiment help managers and agents learn from every interaction. Analyses of interactions provide a better understanding of business trends, interaction drivers, traffic, and other key metrics. Insights support strategic business decisions, tailored agent coaching, and result in more data-driven workforce planning and management.

Bell is also deploying both the virtual agent and contact centre as a service AI solutions (CCAI and CCAIP) within its own contact centres, digitally transforming and AI-enabling their internal solutions, delivering improved customer experiences to Bell customers, and helping them develop deep expertise to guide Canadian businesses with their own integrations. Bell provides customers with end-to-end managed support – from assessment of the best fit solutions, to customer journey mapping and optimization, workforce management and quality assurance, technology and applied AI integrations, and optimization of agent experience and change management.

As a Premier Level Partner for Google Cloud in the Sell Engagement Model and 2024 Google Cloud sales Partner of the Year – Canada recipient, Bell offers enhanced expertise within Google Cloud. Bell will now add Google CCAI solutions to its Contact Centre Practice, which has a proven track record of successful premise and cloud contact centre implementations with a commitment to customer satisfaction.

The availability of Google CCAI is a significant milestone for Bell as the company continues to support Canadian businesses in their digital transformation journey with next-generation solutions. Bell itself is undergoing a company-wide digital transformation, and in addition to Google CCAI services, is in the process of deploying other solutions within its contact centres, including Google Cloud Contact Centre AI Platform. Join Bell at this year’s Google Cloud Next conference starting today (April 9-11, 2024) to learn more about how these AI solutions are driving digital transformation among Canadian businesses, and why Bell looks to leverage these same solutions internally.

Uber Introduces New Customizable Late Night Safety Feature

Posted in Commentary with tags on April 10, 2024 by itnerd

Starting today, Uber will begin giving riders across Canada even more control over their on-trip experience, especially at night.

Whether it’s drinks with friends, a sports game, or a first date, going out at night should be fun and safe. 81% of riders say safety is an important reason why they choose to ride with Uber. With today’s new feature, riders are in control. 

Today Uber is launching safety preferences, a new one-stop destination in the app where riders can set and forget a bundle of safety features. Features can be customized to automatically turn on based on:

  • Time of day — like for every ride after 9pm, or only on weekends
  • Location — within 50 meters of a bar or restaurant
  • Or for every trip

Safety features riders can schedule include:

  • Audio Recording: Riders can record audio during a trip, and send us a recording if something goes wrong. All audio recordings are encrypted and stored securely on the rider’s device. Their recording will be locked, and no one—not the driver, not Uber, not the rider—has access to it. Uber can only access the recording if the rider reports a safety incident and chooses to share the recording with Uber. 
  • PIN verification: Riders have the option to receive a four-digit PIN code to provide to a driver before the trip can begin. This helps ensure you’re getting into the right car. 
  • RideCheck: RideCheck helps detect if a ride goes off-course, stops unexpectedly, or ends early and sends an in-app check-in. With safety preferences riders can choose to receive check-ins more frequently. When this happens we will check-in to ask if everything is ok and offer resources to help. 
  • Share My Trip: Riders can automatically share their live location and trip details with a friend or family member. This can now be automated for every trip, or only after a certain hour or when leaving a bar and restaurant. 

There are two different ways to set it up:

  • In the Account tab, scroll down and tap “Settings”, and then “Safety preferences”
  • While on a trip, tap the Safety Toolkit blue shield, and then tap “Set up safety preferences”

HP Analyzes Stealthy Raspberry Robin Campaign 

Posted in Commentary with tags on April 10, 2024 by itnerd

In new analysis from HP Wolf Security, they reveal that since March, threat actors have been using the Raspberry Robin worm to spread malware through Windows Script Files (.wsf) unnoticed, At this time, these scripts are not classified as malicious by any anti-virus scanners on VirusTotal.

This new campaign sees threat actors using advanced obfuscation and anti-analysis techniques to bypass detection tools, fool sandboxes, and slow down security teams seeking to understand the malware and respond to attacks. 

Historically, Raspberry Robin spread through removable media like USB drives. But this new campaign uses malicious .wsf files hosted on the web to act as a downloader for other popular malware families – or as a precursor to ransomware – which is why it’s currently one of the top security threats to enterprises.

You can read this analysis here.

DOJ Consulting Firm Compromises Data Of 341k While EPA Hack Impacts 8.5m

Posted in Commentary with tags on April 10, 2024 by itnerd

Another day. Another case of pwnage via supply chain attack.

Friday, a consulting firm working with the Department of Justice, Greylock McKinnon Associates, reported a data breach to regulators in Maine, telling 341,000 victims that personal information such as Medicare, Social Security numbers and more were accessed during an incident last May.

The company which provides “litigation support services in civil litigation matters”, said those affected by the breach originally had information obtained by the DOJ “as part of a civil litigation matter.” Information accessed by the hackers included:

  • Names
  • Dates of birth
  • Addresses
  • Medicare Health Insurance Claim Numbers
  • Social Security numbers
  • Some medical or health insurance info

The consulting firm says it “deleted DOJ data from its systems after the incident.”

Meanwhile, Sunday, threat actors claimed to have hacked the Environmental Protection Agency allegedly compromising the data of over 8.5 million customers and contractors.

The EPA hasn’t yet confirmed the breach, but various reports confirm the legitimacy of the hacker’s claims. The leaked database was found to contain three zipped files with 500MB of data. The files are named: Contact (3,726,130 records), Inter_Contact (9,952,374 records), and Staff (3,325,973 records). Some of the fields included:

  • Full names
  • Phone numbers
  • Email addresses
  • Mailing Addresses
  • Company name
  • Company address

After filtering the duplicate records, the total accounts breached amounted to 8,460,182.

Corey Brunkow, Dir of Eng Operations, Horizon3.ai:

The DOJ data breach is a great use-case example of Supplier Security Posture Management. Supplier Security Posture Management is the concept that your large organization’s exploitable attack surface is not just your own IT infrastructure any longer, but the IT infrastructure of your suppliers and your distributors too.  Forward thinking organizations like the Cyber Collaboration Center at NSA are running pilot programs to manage this risk among their defense industrial base suppliers – See Link to info here:  https://www.nsa.gov/About/Cybersecurity-Collaboration-Center/DIB-Cybersecurity-Services/

   “In this case, the US DOJ utilized a consultant (Labor Supplier) whose cyber security was not able to prevent this 3rd party attack, despite the regulations and bureaucracy of government contracting.  TheRecord reports that the consulting firm deleted the data AFTER the hacking incident.  This may be the case, but based on the breach notification, the consultants failed to verify that the data was either deleted or sufficiently protected prior to attackers gaining access to it. This is a common Supplier Security Risk Management risk for large organizations and should be prevented to avoid risk to brand and reputation of both suppliers and large organizations in both the commercial and government sectors. “

The EPA hack is pretty bad because of the scale. But the DoJ hack is worse because it’s another supply chain attack. How long will it take for organizations to get the message that supply chain attacks are real and defending against them has to move up the list of priorities? I ask because the amount of supply chain attacks that I report on seems to be greater than the amount of ransomware attacks that I report on. Which is insane and shows how bad this problem is.

Most Canadians want both AI + Human Support in Customer Service Experiences: ServiceNow

Posted in Commentary on April 10, 2024 by itnerd

With ongoing debate about whether people want more AI or human interaction, new data from ServiceNow reveals a key insight: Canadians want both. The report reveals 61% of Canadian consumers prioritize seeking assistance from a human to resolve complex issues, whereas nearly half (44%) are open to AI-powered services like chatbots or intelligent search engines.

The study underlines why businesses must strike a balance in meeting consumer preferences—with 74% of Canadians saying they are less loyal to brands than they were two years ago, embracing AI tools becomes essential to stay competitive in today’s market.

The recent ServiceNow Consumer Voice Report 2024 surveyed 1,000 Canadians and found:

  • What shoppers think of AI chatbots: Having a good chatbot service is deemed important by 55% of Canadians, with this number increasing to 70% for those ages 18-34. Some (7%) even prefer to use chatbots for all their customer service needs.
  • Humans are best suited to solve complex problems: When looking to solve a complex issue or troubleshoot, 61% of Canadians will prioritize turning to customer service agents, whether by phone, chat, or in-person. However, 44% would choose to use AI-powered services such as a chatbot or intelligent search engine.
  • Preserving the human connection. Nearly half (49%) would never want to see 100% autonomous, AI-driven customer service. Additionally, 36% of Canadians hold back from engaging with AI for customer service because they do not like the lack of personalization, further underscoring the need for a balanced approach. While 73% of those ages 55+ want to see a return to human-based customer service by 2025, less than half (47%) of those ages 18-34 say the same. 

You can also find the full survey results here.

70% Increase in Attacks Against Automotive Industry via Email Compromise

Posted in Commentary with tags on April 10, 2024 by itnerd

Abnormal Security today revealed a concerning trend: the automotive industry has experienced a shocking 70% surge in business email compromise (BEC) attacks. 

Even more alarming, 63% of organizations in the automotive sector face at least one vendor email compromise (VEC) attack every week. 

The research blog is now live at https://abnormalsecurity.com/blog/automotive-industry-bec-vec-attacks