In an 8-K filing with the SEC, Bassett Furniture said it shut down some of its IT systems following a ransomware attack it discovered on July 10.
“The threat actor disrupted the Company’s business operations by encrypting some data files. As a result of the Company’s containment measures, which included shutting down some systems, the Company has not been, and, as of the date of this Report is not operating its manufacturing facilities.
“The Company’s retail stores and e-commerce platform are open, and customers are able to place orders and purchase available merchandise; however, the Company’s ability to fulfill orders is currently impacted,” Bassett Furniture said in the 8-K filing.
“[…] the incident has had and is reasonably likely to continue to have a material impact on the Company’s business operations until recovery efforts are completed,” Bassett Furniture admitted.
No ransomware group has come forward to take credit for the incident as of Tuesday afternoon.
Evan Dornbush, former NSA cybersecurity expert had this to say:
“The 8-K disclosure does not explicitly make clear that Bassett has been prompted to pay a ransom and with none of the more notorious actors yet coming forward to claim credit, it could be the breach was by a newer operator appearing on to the scene without the refined processes seen by the more established groups.
“The cybersecurity community needs to do a better job of prohibiting new actors from emerging, ensuring manufacturing and retail sectors don’t have to experience downtime and face other material impacts.”
Stephen Gates, Principal Security SME, Horizon3.ai followed with this:
In Bassett Furniture’s recent Form 8-K filing with the SEC, the company announced a disruption in its operations due to a cyber incident. It appears that a threat actor may have gained a foothold inside the company’s business operations network, likely leading to a human-operated, ransom-based attack.
Considering the potential virtual connectivity between Bassett’s business network and its suppliers for ordering and fulfilling raw materials, I would recommend investigating the breach from the perspective that the attacker might have first gained access through a supplier’s network. This scenario is highly probable in today’s interconnect supply chains.
If this were the case, the attacker, once inside Bassett’s business system, would have likely escalated their privileges, moved laterally within the network, accessed critical data, and encrypted it as part of the ransom attack. Consequently, Bassett’s response appears to have included disconnecting their production network from the business network as a containment measure.
Manufacturers and organizations with supply chains must acknowledge that their cyber risk now extends to their suppliers as well. I highly advise organizations with supply chains to incorporate third-party risk management using continuous cyber risk assessments into their risk management plans. Autonomous cyber risk assessment technologies that provide continuous and affordable assessments are readily available to help meet these types of directives.
I said this yesterday. Companies can either spend money up front to protect themselves, or spend even more money after getting pwned. The choice is theirs.
Bell Canada and ServiceNow announce expanded multi-year strategic agreement
Posted in Commentary with tags Bell, ServiceNow on July 18, 2024 by itnerdBell Canada and ServiceNow today announced a multi‑year strategic agreement to accelerate Bell’s transformation to meet the growing customer demand for tech services and digital media. The renewed commitment makes Bell one of ServiceNow’s largest communications customers with a first of its kind collaboration in Canada. Bell will expand its use of the ServiceNow platform, supporting its own digital transformation while continuing to offer ServiceNow implementation expertise to support the digital transformation of its Bell Business Markets customers.
FX Innovation, a leader in cloud focused services, an Elite ServiceNow implementation partner and acquired by Bell in 2023, will implement the Now Platform throughout Bell’s ecosystem. Bell will use automation, purpose‑built telecommunications solutions, and AI‑driven insights to provide both technicians and customers with a more efficient experience, enhancing customer service. The Now Platform is a key factor in Bell’s digital transformation strategy and will streamline several areas of the business, including Network, Customer and Field Service Operations and Corporate Services, resulting in:
The Bell and ServiceNow collaboration builds on an initial engagement announced in November 2023. Bell was among the first to launch ServiceNow Service Bridge capabilities in North America, augmenting Bell Business Markets’ robust suite of service offerings. The new collaboration strengthens Bell in its purpose to advance how Canadians connect with each other and the world, while supporting the company’s evolution from a telecommunications company to tech services leader.
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