Telstra has named Eric Dalessio as Vice President, Customer Service Delivery, for the Americas, responsible for driving digital transformation and business growth across the region while playing a key role in redefining the Telstra customer experience.
Dalessio takes on his new role at a time when customer expectations of a network service provider are higher than ever, in terms of response times, creative solutions and ongoing support. To meet and exceed these expectations, Dalessio and his team will work across the enterprise and wholesale business to identify new ways to onboard and use Telstra’s digital tools, efficiently manage service and delivery teams, and work with customers as a true business partner for long-term growth.
Dalessio has been with Telstra for 20 years, holding a range of leadership positions within the operations department and successfully managing several large-scale global projects to reinforce Telstra’s position as a leading network solutions provider.
Dalessio has a Bachelor of Science degree from the State University of New York at Cortland.
Telstra Taps Katy Greenfield to Lead Customer Solutions for the Americas
Posted in Commentary with tags Telstra on November 30, 2022 by itnerdTelstra has named Katy Greenfield as Vice President of Customer Solutions for the Americas. She will lead a specialized team working directly with enterprises across the region to develop customized network connectivity products and services.
In her new role, Greenfield will draw on a diverse background in retail, commerce, information technology and telecommunications with direct experience in network infrastructure, operations and logistics, product development and cross-functional project management.
Her career includes a range of technical and sales management roles, most recently with Boulder, CO-based Zayo Group as Director of Solutions Engineering. She will report to Noah Drake, President, Americas for Telstra.
Greenfield is a certified AWS Solutions Architect and holds a Bachelor of Science in Business Administration from the University of Colorado at Boulder.
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