Elon Musk Is Censoring Links From Social Media Sites Other Than Mastodon

Posted in Commentary with tags on December 16, 2022 by itnerd

Earlier today, I mentioned in a post that Elon Musk is having whatever staff is left at Twitter censor any Tweet that has links to Mastodon. This behaviour was called out by noted cybersecurity reporter Brian Krebs:

The thing is, it’s not just Mastodon. Other social media sites are getting this treatment:

The core reason why this is happening is that Elon doesn’t want Twitter users to have an easy off ramp to Mastodon or some other social media platform. And he’s doing this for the following reasons:

  • Mastodon and sites like it are a threat to Elon because they take users away from Twitter.
  • Less people on Twitter means that it’s a less appealing place for the few advertisers who still want to advertise on Twitter.
  • Less advertisers on Twitter means less money for Elon.
  • Less money for Elon means that he’s either got to fund Twitter out of his own pocket (which includes paying whatever he has to on $13 billion in loans that he secured to buy Twitter) or let Twitter die. Which if Twitter died, it would be a huge hit to his rather fragile ego.

In short, we’re seeing the desperation that I spoke of earlier this week increase. And if we see him start to block links to Facebook or Instagram, we’ll know that he’s in a very dark place trying anything to turn things around.

I have said it before and I will say it again. We are in the endgame. At this point, what we’re watching is to see how this all ends.

Elon Musk Did Two More Things Besides Suspending The Twitter Accounts Of Journalists Last Night

Posted in Commentary with tags on December 16, 2022 by itnerd

The headline that people are paying attention to is the fact that Elon Musk decided to suspend the Twitter accounts of a bunch of journalists last night. That has gotten the predictable blow back that you’d expect from such a dumb move, including from the EU. But that’s not the only thing that he did last night. Let’s walk through everything else that happened. Starting with a Spaces event that Elon Musk joined. And then abruptly left when questions about suspending the accounts of journalists started to be asked. Here’s a recording for your review:

Shortly after that, the Spaces feature was disabled. It’s not clear if Spaces is disabled forever or for now. But clearly this Spaces event was enough that Elon ordered someone to turn the feature off. Clearly Elon has very thin skin.

Next up is the fact that Mastodon started to trend on Twitter last night. And I believe that Elon tried to stop it from trending. I noted this in a few Tweets:

It did return to the top ten of my trending list only to disappear again. As in “poof” it was gone in the blink of an eye. While I have no proof that Elon did this. It seems likely that he did after 9to5Mac editor Chance Miller noted this:

Keep in mind that Mastodon is a confederation of servers that is largely not for profit. If Elon Musk is afraid of them, he must really be in trouble.

I really think when the history is written about what went on with Twitter after Elon Musk bought it, I think it will say that last night is the moment when Twitter started to really implode. Thus I would fully expect to see more crisis moments with Twitter and Elon in the coming days as the platform starts to die a slow death.

Review: Meross Smart Power Strip

Posted in Products with tags on December 16, 2022 by itnerd

Frequent readers of this blog will know that I’ve got a rather modest Apple HomeKit setup to give me some smart home capabilities. I don’t have a lot of HomeKit gear and my setup isn’t very complex. But it meets my needs just fine. One thing that I needed to do is clean up the area around where my wife and I store our bikes because we have a HomeKit compatible plug to control a light there, plus we have a charger to charge my road bike’s electronic shifting system. Thus I decided to get one HomeKit compatible item to rule them all so to speak:

This is the Merooss Smart Power Strip. This specific one has four AC outlets that are individually controlled from HomeKit, plus four 5V USB-A plugs for charging which are controlled from HomeKit as a single block. It operates on 2.4 Ghz WiFi and also is compatible with Amazon Alexa, Google Assistant, & Samsung SmartThings. But since I am a HomeKit user, I set it up with HomeKit. And it is a very good touch that you don’t need the Meross app to set it up in HomeKit. Simply scan the HomeKit code at the bottom of the power strip and off you go. Having said that, Meross says that you need their app to do firmware updates on the device. So I installed it and checked the firmware and found that it was up to date. I also found this:

The app asks for a ton of permissions. Including asking for your exact longitude and latitude. Call me paranoid, but it seems to me that asking for exact longitude and latitude is a bit over the top in terms of asking for your location. So I removed the power strip from the app, which then required me to set it up in HomeKit again as removing it resets the device. I then deleted the app from my phone. That way it has no relationship with the Meross app beyond what I did to check for new firmware.

As I mentioned earlier, the power strip has four AC outlets that are individually controlled from HomeKit, plus four 5V USB-A plugs for charging which are controlled from HomeKit as a single block. That way you can add them to scenes and set automations for them individually. Plus each of these has a green light to indicate that they are on (you can disable them, but you need their app to do that), along with a master power switch to turn the entire strip off. But one interesting omission is a manual control for any of the outlets or the block of USB-A ports. Which means that this is 100% app controlled. That’s a shame as it is handy to be able to walk up and press a button to turn something on or off without using your phone.

The Meross Smart Power Strip was $50 CDN at Amazon. It works well within the HomeKit ecosystem and as long as you avoid using their app, I would have no problem suggesting that you take a look at it if you need a smart power strip of some sort in your home.

EU Warns Elon Musk That “There Are Red Lines” After He Bans Journalists From Twitter

Posted in Commentary with tags on December 16, 2022 by itnerd

Last night, Elon Musk banned a number of journalists from Twitter. That of course set the Internet alight and sent people running to Mastodon. He did a whole lot more than that as well, but I will get to that in a separate story later today. But in that story, I said this:

Given the attention that this is getting, I believe that a number of things are likely to happen: 

  • The EU will see this and make moves to make his life miserable. 
  • Departures to Mastodon will accelerate. 
  • I would not at all be surprised if Capitol Hill gives him a call and asks him to explain himself in front of a Congressional Hearing.

Well, the EU has chimed in and fired a warning shot across Elon’s bow:

Elon Musk’s decision to suddenly ban prominent tech journalists from Twitter is fanning a fierce backlash in Europe.

Germany warned of the impact on press freedom, while a senior EU official said Twitter must comply with the bloc’s rules or face possible sanctions. 

“Freedom of the press cannot be switched on and off as you please,” Germany’s foreign ministry tweeted on Friday. “As of today these journalists are no longer able to follow us, to comment or criticize. We have a problem with that @Twitter.”

Věra Jourová, the European Commission’s vice president for values and transparency, said the “arbitrary suspension” of journalists was “worrying,” and she indicated that the company could face penalties as a result.

“The EU’s Digital Services Act requires respect of media freedom and fundamental rights. This is reinforced under our #MediaFreedomAct,” Jourová said in a post on Twitter, adding that Musk “should be aware of that.” 

“There are red lines,” she continued. “And sanctions, soon.”

The EU doesn’t fool around with this sort of stuff. If they say they’re going to do something, they will do it. And it will hurt Elon because EU sanctions tend to be really painful. The thing is, he had to have known that something like this would have happened if he went about banning journalists on Twitter. Though, he has proven to be a “ready, fire, aim” sort of person who doesn’t think through the consequences of his actions before he does something. And it looks like that’s about to come back to bite him. Which means it really sucks to be Elon as it looks like he’s going to get slapped pretty hard.

I hope it was worth it Elon.

BREAKING: Twitter Suspends The Accounts Of Journalists

Posted in Commentary with tags on December 15, 2022 by itnerd

In a move that I guarantee is going to end badly for Elon Musk, multiple news outlets are reporting that Twitter has suspended the accounts of a number of journalists. From CNN:

Elon Musk’s Twitter banned Thursday the accounts of multiple journalists covering the technology industry without explanation.

Accounts belonging to CNN’s Donie O’Sullivan, the New York Times’ Ryan Mac, and the Washington Post’s Drew Harwell and several other tech journalists were all abruptly suspended.

“Elon says he is a free speech champion and he is banning journalists for exercising free speech. I think that calls into question his commitment,” Harwell told CNN.

The account of progressive independent journalist Aaron Rupar was also banned. Rupar told CNN he has received no communication from Twitter about the ban. “Nothing,” he said in a phone call.

From NBC:

The accounts of Ryan Mac of The New York Times, Donie O’Sullivan of CNN, Drew Harwell of The Washington Post, Matt Binder of Mashable, Micah Lee of The Intercept, Steve Herman of Voice of America and independent journalists Aaron Rupar, Keith Olbermann and Tony Webster had all been suspended as of Thursday evening.

The Twitter account for Mastodon, a platform billed as an alternative, was also suspended early Thursday evening.

Musk indicated that the suspensions stemmed from the platform’s new rules banning private jet trackers, responding to a tweet from Mike Solana, vice president of venture capital firm Founders Fund, who noted that the suspended accounts had posted links to jet trackers on other websites.

“Criticizing me all day long is totally fine, but doxxing my real-time location and endangering my family is not,” he added in another tweet.

Finally from Reuters:

Twitter Inc on Thursday suspended the accounts of several journalists, including ones from the New York Times and the Washington Post, with the site showing “account suspended” notices for them.

Reuters could not immediately ascertain why those accounts were suspended. All the suspended reporters have in recent months written about Twitter’s owner, billionaire Elon Musk, and changes at the platform since he bought it.

Responding to a Tweet on the account suspensions, Musk tweeted: “Same doxxing rules apply to “journalists” as to everyone else,” a reference to Twitter rules banning sharing of personal information, called doxxing. 

He added: “Criticizing me all day long is totally fine, but doxxing my real-time location and endangering my family is not.”

The message here in my mind is clear. If you criticize Elon Musk, you will get suspended from Twitter. And he’s using the suspension of the account that tracks Elon’s jet as cover for what is basically an attempt to silence people. Which goes against his claims of being a free speech fanboy.

Given the attention that this is getting, I believe that a number of things are likely to happen:

  • The EU will see this and make moves to make his life miserable.
  • Departures to Mastodon will accelerate.
  • I would not at all be surprised if Capitol Hill gives him a call and asks him to explain himself in front of a Congressional Hearing.

In terms of that second point, departures to Mastodon have begun:

The circled area is a spike in Mastodon account creations in the last hour which is around the time that this news broke. That’s the law of unintended consequences working against Elon. Stay tuned to see what happens in regards to the other two points.

At this point, it’s becoming clear that staying on Twitter is a non-starter. But clearly, if you stay on Twitter, you’re enabling Elon. While I have been cross posting to Twitter and Mastodon, I believe that my days on Twitter are over. I’ll make a separate announcement about that in the next day or so. But if I were you, I would make your plans to depart Twitter for greener pastures.

Zoho Unifies Human-Driven & Bot-Powered Customer Service Capabilities

Posted in Commentary with tags on December 15, 2022 by itnerd

Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Zoho Desk, which has achieved 45% year-over-year revenue growth for the past five years, now serves more than 100K businesses globally. New capabilities include Blended Conversations, a seamless combination of human-driven and bot-powered conversational service experiences, as well as several refinements to the user interface. These developments enable customer service agents to improve engagement and deliver higher-value customer experiences, removing the guesswork for agents and drastically minimizing friction that often results in bad customer experiences. 

Blended Conversations for Zoho Desk allows customer service agents to deliver the best experience in the moment by delegating the majority of manual and transactional tasks to bots, while remaining in control of the overall service experience. With fast and easy deployment that does not require external help, Zoho Desk allows brands to scale their conversational service experiences through higher agent productivity without compromising on the quality of CX. This experience is a culmination of Zoho’s Instant Messaging (IM) Framework and Guided Conversations, a low-code builder for self-service experiences. The IM Framework allows organizations to integrate any messaging service they use with Zoho Desk, and comes pre-integrated with services like WhatsApp, Telegram, Line, WeChat, Messenger, and Instagram. Guided Conversations for Zoho Desk allows business users to build powerful self-service flows that are useful throughout the customer journey, and help customers quickly and securely manage their relationship with the organization. It offers service teams tighter collaboration and integration with other Zoho marketing apps at no extra cost, including Zoho’s CX Platform and Zoho CRM Plus, for example. 

In addition to Blended Conversations, Zoho also announced a technological overhaul of the user interface to make it simpler, faster, and more accessible to users with a wide spectrum of different needs — the company’s biggest steps towards improving digital accessibility to date. Updates include options to support: cognitive and dyslexia challenges; visual impairments including astigmatism; animation reduction for those with seizure disorders; customization capabilities for color-blindness.

Zoho continues to build a system of experiences that focuses on every aspect of the customer journey, giving every stakeholder greater ability to add value to CX, from planning and creating diverse customer experiences to delivering and evolving them for the future. Zoho’s CX offerings help organizations of all sizes enable employee productivity, improve stakeholder collaboration, and increase customer success. Specifically, Zoho Desk’s integrated omnichannel approach supports entire service teams to connect with customers and with one another. On the business side, it enables high-quality consistency and reliability. Customers, in turn, have better overall end-to-end experiences with the brand, which ultimately drives loyalty and trust.

Pricing

Zoho Desk starts at $19 CAD/user/month (billed annually) for the Standard Edition and goes up to $50 CAD/user/month (billed annually) for the Enterprise Edition. 

Armorblox Announces Enhancements To Its NLU-Based Data Protection Platform 

Posted in Commentary with tags on December 15, 2022 by itnerd

Armorblox today announced the addition of Custom Role-Based Access Controls to its cloud-delivered email security platform to maintain data compliance and reduce data blindspots for individuals across the organization. 

Not all emails are created equal. On the inbound threat side, attackers tend to put a focus on the types of emails that involve exfiltrating sensitive credentials and financial fraud. According to the Armorblox 2022 Email Security Threat Report, 87% of all credential phishing attacks looked like common business workflows in order to trick victims, and 70% of all impersonation attacks slipped past native email security layers. On the data security side, end users and third-party contacts have access to sensitive and confidential information, either about the organization, other employees, or clients that can accidentally or maliciously fall into unlawful hands. Armorblox offers enhanced security from insider threats with enhancements to Armorblox Advanced Data Loss Prevention and the addition of Custom Role-Based Access Controls (RBAC).

Armorblox has always believed in a security-first focus, and this focus extends beyond providing a best-in-class email security solution. The expanded functionality of Armorblox Advanced Data Loss Prevention provides customers with precise protection across all confidential content types and sensitive data. Coupled with Armorblox Custom DLP Policies, organizations now have the ability to set automated encryption actions and exceptions for confidential content and sensitive data per user or per department.

Armorblox Custom Role-Based Access Controls provide security teams the fine grain controls necessary to set access and restriction levels for individuals, groups, and teams across the organization. Security Administrators are now able to thwart insider threat attacks through the creation of custom roles and permissions to ensure that access to the Armorblox platform by security team members is restricted to their job responsibilities.

Armorblox is supporting the security-first focus that organizations need through the addition of Custom Role-Based Access Controls and enhancements of the Advanced DLP product to the Armorblox platform, benefiting customers in a number of ways, including: 

  • Sensitive Data Encryption: Stop unauthorized disclosure of PII, PCI, PHI with automatic identification and encryption of sensitive data across emails, attachments, and documents.
  • Custom Access Controls: Easily create and set custom roles with granular permissions for individuals across security teams that align best with job responsibilities.
  • Reduce Data Blindspots: Ensure appropriate access levels and restrictions are set for organization, employee, and third-party data.

To learn more about the capabilities of Armorblox Custom Role-Based Access Controls, visit www.armorblox.com/blog/custom-role-based-access-controls.

Phishmas Extravaganza Report Highlights Increase In Scams As Holiday Season Approaches

Posted in Commentary with tags on December 15, 2022 by itnerd

It’s that most wonderful time of the year, Phishmas, when hackers get out their naughty and nice list and check it twice. Researchers at Avanan, A Check Point Company, have published its latest phishing report taking this theme to the next level.

They have a compilation of attacks observed during this holiday season that take advantage of shipping and package notifications from reputable brands such as UPS, DHL, USPS and FedEx, as well as impersonation attacks and paycheck fraud. 

You can read this report here.

Waze’s Snow Warning Feature Helps To Avoid Unplowed Streets

Posted in Commentary with tags on December 14, 2022 by itnerd

As we are about to experience our first big storm of the season, we’d like to share a quick reminder that drivers can take advantage of the Snow Warning feature in Waze, the crowd-sourced navigation app.

Waze lets drivers know when they’re approaching a road flagged as unplowed. It works in a similar way to other hazards reporting in Waze.

During Toronto’s last big storm in January 2022, weather hazards reported by Waze drivers went up 8.6 per cent (including unplowed roads, Fog, Hail, Flood and Ice).

Toronto traffic tracked by Waze also dropped 21.7 per cent compared to the preceding days (January 16-17 compared to January 9-10).

Traffic dropped in other Ontario cities during the same period as well:

Ottawa-Gatineau Metropolitan Area: -23.5%

Hamilton: -26.9%

Kitchener-Cambridge-Waterloo Metropolitan Area: -15.0%

London: -6.4%

While many Ontarians chose not to drive during the last snowstorm, drivers who venture out this week today can make their trips smarter and safer with Waze.

Drivers can report unplowed roads by tapping to update the map, then Hazards > Weather > Unplowed road

Other Waze features that can help drivers stay safe

  • Roadside Help: Waze also has a Roadside Help feature that allows you to call for road assistance. In addition, a button is available to get help from fellow Wazers: you can click on it to let fellow Wazers know of issues including the following: out of gas; flat tire; battery issue; and medical issue. Alternatively drivers can press on “others” to type in the issue directly.
  • Plan Your Drive: When planning a drive, Waze users can check for alternate routes. You’ll see how long each route takes and what the traffic situation looks like so you can choose the path that’s best for you. You can start planning your drive up to a week in advance. From finding the best time to leave based on traffic trends, to syncing up with your calendar, Waze offers many great tools to help you get to your destination.
  • Share Your Drive: Let your friends and family follow your drive in real time and know when you arrive at your destination. Shared drives appear as solid green lines on the Waze map.
  • Child/Pet Reminder: Set up a reminder to get an alert at the end of every drive to remind you to check on your fellow travellers before leaving your car in the cold.
  • Gas Station feature: Check and see the closest gas stations along your route to plan your refuel or a pit stop powered by community members sharing gas prices in communities across the country. Waze notifies drivers of nearby gas stations, prompting users to update the gas price at that specific location so that other Waze users can search for the cheapest prices in their area or route.
  • Railroad Crossing Alert: This feature alerts drivers when they approach a railroad crossing. A banner will appear on the Waze app highlighting the crossing and will encourage the driver to approach with caution. This feature puts drivers’ safety first, helping them return to the roads by highlighting the potential risks associated with driving over railroad crossings. The feature was advocated for by CN, Operation Lifesaver Canada, and the Railway Association of Canada, among many international railway network operators and other organizations.

New Phishing Scam: The Case of the Crafty Cryptocurrency Con

Posted in Commentary on December 14, 2022 by itnerd

INKY Technology has published a new phishing scam report. Coinbase was used for an elaborate multi-step phishing attack that leveraged a reputable web development platform to harvest credentials and gain control of victim’s cryptocurrency.   

The report outlines in detail the multi-step campaign put in place by the hackers to gain access to the unsuspecting customers credentials.

You can read the report here.