CData Software today announced the appointment of Ken Yagen as Chief Product Officer (CPO). Yagen will lead product strategy and engineering as CData scales its connectivity platform for enterprises deploying agentic AI internally and for software providers building AI into their products.
The appointment comes as CData experiences rapid growth in the AI connectivity space. With thousands of users already connecting enterprise data sources to AI systems through CData’s MCP Servers, and the recent launch of Connect AI—a managed Model Context Protocol (MCP) platform—Yagen’s leadership will accelerate the company’s product roadmap.
Advancing AI-Native Connectivity
Yagen joins CData as the company shapes the emerging category of AI-native connectivity. Connect AI provides the enterprise-scale infrastructure that AI systems and autonomous agents require: live, governed access to business systems combined with embedded system-level semantic intelligence that teaches AI the structure, relationships, and business logic native to each platform—transforming raw connectivity into operational fluency.
Yagen is an accomplished product management and technology leader with more than 25 years of experience driving innovation in enterprise software. Most recently at Warburg Pincus, he led AI and LLM initiatives across the firm’s portfolio companies, helping enterprises integrate emerging AI technologies into their business strategies. His career includes pivotal roles at MuleSoft, where he shaped product strategy for APIs and integration platforms that became foundational to modern enterprise architecture, as well as leadership positions at Box and Symphony, where he drove collaboration and enterprise SaaS innovation.
Dual Market Strategy: Enterprises and ISVs
Under Yagen’s leadership, CData will accelerate its dual go-to-market strategy, enabling both direct enterprise adoption and embedded use by independent software vendors (ISVs). Organizations are adopting CData’s managed MCP platform to standardize connectivity across departments and initiatives, while software providers are embedding CData’s connectivity into their products to deliver enterprise-ready AI capabilities without building integrations themselves.
DHL partners with HappyRobot for AI efficiency
Posted in Commentary with tags HappyRobot on November 25, 2025 by itnerdDHL Group is accelerating its enterprise-wide AI strategy through a new partnership between its contract logistics division, DHL Supply Chain, and the AI startup HappyRobot. The collaboration marks a significant step in deploying agentic AI to streamline operational communication and enhance both customer experience and employee engagement.
DHL Supply Chain has already successfully utilized HappyRobot’s AI agents across several regions and use cases, including appointment scheduling, driver follow-up calls, and high-priority warehouse coordination. These agents autonomously handle phone and email interactions, enabling faster, more consistent, and scalable communication.
Strategic AI deployment across DHL Supply Chain
Current deployments already in use across DHL Supply Chain target hundreds of thousands of emails and millions of voice minutes annually. AI agents are supporting key workflows such as appointment scheduling, transport status calls, and high-priority warehouse coordination – helping teams manage operational communication at scale and with greater consistency.
AI agents as a new operating model
These implementations have already shown measurable impact – significantly reducing manual effort, increasing responsiveness, and enabling teams to focus on more strategic tasks and exception Press release Page 2 of 3 handling. By automating high-volume communication workflows, AI agents like those from HappyRobot are helping DHL deliver faster, more customer-centric services, while improving the work experience for employees and contributing to long-term workforce retention.
HappyRobot’s platform enables fully autonomous AI agents to interact via phone, email, and messaging, while integrating seamlessly with DHL’s internal systems. And DHL Group continues to expand its AI strategy across all divisions. Beyond current pilots, further use cases are tested.
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