Archive for Gartner

Worldwide PC Shipments Declined 12.3% in the First Quarter of 2020 Due to Coronavirus Pandemic: Gartner

Posted in Commentary with tags on April 13, 2020 by itnerd

Worldwide PC shipments totaled 51.6 million units in the first quarter of 2020, a 12.3% decline from the first quarter of 2019, according to preliminary results by Gartner, Inc. After three consecutive quarters of growth, the worldwide PC market experienced its sharpest decline since 2013 due to the COVID-19 outbreak. 

Despite the impact of COVID-19, the top three vendors’ market share remained unchanged from the previous quarter. They accounted for 65.6% of PC shipments in the first quarter of 2020, up from just over 60% in the first quarter of 2019 (see Table 1).

Although Lenovo maintained its No. 1 position in the worldwide PC market, its shipments declined 3.2% in the first quarter of 2020 and 22.6% year over year in Asia Pacific. 

HP Inc. had a challenging first quarter, with a 12.1% decline in PC shipments after three consecutive quarters of shipment growth. HP recorded double digit shipment declines in all key regions, taking the hardest hit in deskbased PCs in Asia Pacific and Japan. 

Dell was the only top vendor that showed year over year shipment growth – rising 2.2% – despite the impact from COVID-19. Dell’s shipments grew in all regions in the first quarter of 2020, except in Asia Pacific. Growth was particularly strong in the Americas where Dell experienced relatively stable business PC demand until March. The first quarter of 2020 was the company’s ninth consecutive quarter of shipment growth.

Regional Overview
PC shipments varied by region depending on the timing of the given government’s response to the coronavirus outbreak. Because coronavirus impacts were most apparent in the U.S. later on in the first quarter of 2020, the U.S. PC market actually grew 0.8%. However, PC shipments showed a steep sequential decline of 30.2% compared to last quarter.  

Dell and HP Inc. swapped spots in the U.S. based on shipments, with Dell taking just over 31% of the PC market share (see Table 2).

Asia Pacific showed the worst year over year decline of 27.1% since Gartner started tracking the PC market. With COVID-19 originating in China, the country was the largest contributor to this decline as all business, government and consumer activities came to a halt in February. Overall PC shipments in China dropped by over 30% compared to a year ago. Deskbased PCs, the primary commercial PC type for the government and education organizations, experienced the biggest drop of nearly 40%. Mobile PCs declined less – 20% – as notebook demands were driven by remote employees and e-learning students. 

PC shipments in EMEA declined 7% year over year to 16.8 million units and will likely continue to decline through 2020. The end of the first quarter saw a dramatic drop in both business and consumer PC purchases due to intense COVID-19 related lockdown measures across various countries in the region. 

Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center, a collection of complimentary Gartner research and webinars to help organizations respond, manage and prepare for the rapid spread and global impact of COVID-19.

These results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales orThese results are preliminary. Final statistics will be available soon to clients of Gartner’s PC Quarterly Statistics Worldwide by Region program. This program offers a comprehensive and timely picture of the worldwide PC market, allowing product planning, distribution, marketing and sales organizations to keep abreast of key issues and their future implications around the globe.

Gartner Says Growth Companies Are More Actively Collecting Customer Experience Data Than Nongrowth Companies

Posted in Commentary with tags on March 31, 2020 by itnerd

Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a recent survey by Gartner, Inc. The survey found that nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of nongrowth organizations.

A growth organization is defined as one that had positive revenue growth from 2018 to 2019 and is expected to have positive revenue growth from 2019 to 2020. A nongrowth organization had reportedly unchanged or declining revenue from 2018 to 2019, with the same expected for 2019 to 2020.

Customer Surveys Used by Majority of Growth Organizations

Customer surveys remain the most popular medium among both growth and nongrowth organizations for collecting CX data, according to the Gartner survey. While surveys can provide product managers with a baseline understanding of customer experiences and sentiment, they do have some limitations.

Consumers are increasingly experiencing “survey fatigue,” with research showing declining response rates for each subsequent survey that a customer receives. Further, survey responses are often written in haste or provide ambiguous information, lowering the quality of the data collected. Surveys are also unable to surface real-time information.

Real-Time Analytics Accelerate and Deepen CX Insights

The use of near- and real-time analytics to collect CX data is a rising trend among growth companies, with 43% of product managers at growth companies using analytics to collect and analyze customer perception and sentiment data. This is compared with just 22% of product managers at nongrowth companies.

Artificial intelligence (AI) technologies can help organizations gather real-time data about customers’ current issues and experiences. This data can then be used to predict the customer’s next move, proactively recommending features, solutions or actions that improve the customer journey.

The Gartner Changing Approaches to Product Development survey was conducted online between July and September 2019, among participants with the title of manager or equivalent and above at organizations in high-tech industries with anticipated 2019 revenue of more than US$100 million. In total, 214 respondents were interviewed across the U.S., China, India, Canada, the U.K., France and Germany.

Gartner clients can read more in the report “Growing Companies Are More Actively Collecting CX Data Than Nongrowth Companies.”

Gartner Says Over 40% of Privacy Compliance Technology Will Rely On AI In The Next Three Years

Posted in Commentary with tags on February 25, 2020 by itnerd

Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% today, according to Gartner, Inc.

Privacy leaders are under pressure to ensure that all personal data processed is brought in scope and under control, which is difficult and expensive to manage without technology aid. This is where the use of AI-powered applications that reduce administrative burdens and manual workloads come in.

AI-Powered Privacy Technology Lessens Compliance Headaches

At the forefront of a positive privacy user experience (UX) is the ability of an organization to promptly handle subject rights requests (SRRs). SRRs cover a defined set of rights, where individuals have the power to make requests regarding their data and organizations must respond to them in a defined time frame.

According to the 2019 Gartner Security and Risk Survey, many organizations are not capable of delivering swift and precise answers to the SRRs they receive. Two-thirds of respondents indicated it takes them two or more weeks to respond to a single SRR. Often done manually as well, the average costs of these workflows are roughly $1,400 USD, which pile up over time.

Global Privacy Spending on Compliance Tooling Will Rise to $8 Billion Through 2022

Through 2022, privacy-driven spending on compliance tooling will rise to $8 billion worldwide. Gartner expects privacy spending to impact connected stakeholders’ purchasing strategies, including those of CIOs, CDOs and CMOs.

The 2019 Gartner Security and Risk Survey was conducted from March 2019 through April 2019 to better understand how risk management planning, operations, budgeting and buying are performed. The research was conducted online among 698 respondents in Brazil, Germany, India, the U.S. and the UK. Qualifying organizations have at least 100 employees and $50 million (USD equivalent) in total annual revenue for fiscal year 2018.

Gartner clients can read more in the reports “5 Areas Where AI Will Turbocharge Privacy Readiness” and Predicts 2020: Embrace Privacy and Overcome Ambiguity to Drive Digital Transformation.” Learn more about Gartner’s 2020 Predictions in the Special Report “Predicts 2020: Barriers Fall as Technology Adoption Grows.”

Additional analysis on driving business performance will be presented during Gartner IT Symposium/Xpo 2020, the world’s most important gathering of CIOs and other IT executives. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency. Follow news and updates from the conferences on Twitter using #GartnerSYM.

Upcoming dates and locations for Gartner IT Symposium/Xpo include:

March 2-4, 2020: Dubai

May 11-14, 2020: Toronto

September 14-17, Sao Paulo

October 5-7. Cape Town

October 18-22, Orlando

October 26-29, Gold Coast, Australia

November 3-6, Kochi, India

November 8-12, Barcelona

Gartner Survey Finds That Canadian CIOs Are Heavily Involved in Business Model Change

Posted in Commentary with tags on June 5, 2019 by itnerd
Nearly half of CIOs in Canada are heavily involved in defining new business models in their organizations, according to a survey conducted by Gartner, Inc. This is consistent with their top three priorities for 2019: revenue and growth, digital initiatives, and operational excellence.

Gartner analysts presented the survey findings during Gartner IT Symposium/Xpo, which is taking place here through Thursday. The 2019 Gartner CIO Agenda Survey gathered data from more than 3,000 CIO respondents in 89 countries and all major industries. In Canada, 176 CIO respondents were asked for their input.

Canadian IT Budget and Core Investments

Canada’s average IT budget jumped from 1.3% in 2018 to 2% in 2019, which was higher growth than the year prior. The global average IT budget experienced about a 3% increase.

Canada is increasing its spending in business intelligence and data analytics, cybersecurity, and cloud services. Yet artificial intelligence (AI) experienced a huge jump from last year. In the 2018 CIO Agenda Survey, only 2% of Canadian respondents planned to increase investment in AI. In 2019, that figure is 24%. “AI serves as a huge opportunity for Canadian CIOs,” said Mr. Howard.

Among the areas that Canadian organizations are decreasing their IT investments this year are infrastructure and data center, networking, voice and data communications, and custom software development. “Canadian CIOs are pruning commodity services that have evolved to surpass traditional, on-premises implementation,” said Mr. Howard.

Canadian CIOs Embrace AI

The data analytics category has been the perennial top technology on the list of game-changer technologies, but this year, the AI/machine learning (ML) category has superseded it for Canadian and top-performing respondents alike. Data analytics and cloud were tied for second among game-changer technologies in Canadian organizations.

Strengthening Digital Maturity Among Canadian Organizations

Financial goals are a uniquely popular priority for Canadian CIOs, thus indicating a heightened degree of cost consciousness among organizations. At the same time, Canada has more structural and engrained leadership challenges compared with its global peers.

The 2019 Gartner CIO Agenda Survey was conducted online from April 17 through June 22, 2018 among Gartner Executive Program members and other CIOs. Qualified respondents are either the most senior IT leader (CIO) for their overall organization, or a part of their organization (for example, a business unit or region). The total sample was 3,102, with representation from all geographies and industry sectors (public and private).

About Gartner IT Symposium/Xpo

Learn more about CIO leadership and how to drive digital innovation to the core of your business at Gartner IT Symposium/Xpo 2019. Follow news and updates from the events on Twitter using #GartnerSYM.

Upcoming dates and locations for the 2019 Gartner IT Symposium/Xpo include:
September 16-18: Cape Town, South Africa
October 20-24: Orlando, Florida
October 28-31: Sao Paulo, Brazil
October 28-31: Gold Coast, Australia
November 3-7: Barcelona, Spain
November 11-14: Goa, India
November 12-14: Tokyo, Japan

Gartner Says ContinuousNext is the Formula for Success through Digital Transformation and Beyond

Posted in Commentary with tags on June 4, 2019 by itnerd
The formula to achieve success in a world that is constantly changing is to implement a ContinuousNext approach, according to Gartner, Inc. ContinuousNext is the future evolution of concepts Gartner has introduced in recent years that will build momentum through digital transformation and beyond.
The five imperatives for CIOs to implement a ContinuousNext strategy include:
  • Privacy
  • Augmented intelligence
  • Continuous modernization
  • Digital product management
  • Culture
Chris Howard, distinguished research vice president at Gartner, explained today to an audience of more than 900 CIOs and IT leaders at Gartner IT Symposium/Xpo, that now is the time for organizations to be more adaptive to change, and these leaders need to bring new practices, develop new capabilities and create new ways to succeed — the ContinuousNext approach.


Mastering privacy and creating trusted digital connections is an urgent imperative for ContinuousNext. Gartner believes that Canada is ahead of the rest of the world when it comes to privacy regulations. In ContinuousNext, privacy and data security techniques will continue to evolve.

Due to recent security breaches there is rising skepticism from consumers, which impacts trust. For the first time, a sizable group of consumers and employees are not willing to give up security, safety and peace of mind in exchange for convenience. In fact, 73% of marketing organizations are rethinking the way they look at customer data, in part due to new regulations.

“As a CIO, you have a mandate to maintain data protections on sensitive data about consumers, citizens and employees,” Mr. Howard said. “This typically means putting someone in charge of a privacy management program, detecting and promptly reporting breaches, and ensuring that individuals have control of their data. This is a board-level issue, yet barely half of organizations have adequate controls in place.”

Augmented Intelligence
Augmented intelligence is the logical step beyond artificial intelligence (AI). A recent Gartner survey showed that 30% of Canadian CIOs have implemented or plan to deploy AI in the next 12 months. AI is central to Canada’s innovation agenda and has a leadership advantage in three areas: research, supporting the AI startup sector and policy development.

However, there is a growing public view that AI systems will change the workforce, but Gartner does not view this as detrimental to workers.

Continuous Modernization

This imperative is no longer about organizations supporting and working around legacy infrastructure. The focus is now on modernizing the core to shape change and drive digital transformation. This is what Gartner calls continuous modernization.

Canadian organizations are already making great progress on modernizing the core. Modernization is often tied to a cloud source strategy and Canada’s spending on cloud services is second only to the U.S.

“However to make the leap to continuous modernization, organizations must focus on three things — shaping a different type of relationship with your business by aligning with partners; shifting mindset toward legacy infrastructure by recognizing the dynamism that is central to a continuous modernization effort; and sharing insights and new perspectives with your leaders, allies and teams,” said Katherine Lord, research vice president at Gartner. “A renovated core technology platform that is continuously modernized will spring you forward into the next phase of your ContinuousNext journey.”

Digital Product Management
Digital product management is a core imperative of ContinuousNext and accelerating adoption means that if CIOs don’t start soon, they may never catch up. Gartner’s 2019 CIO Agenda survey shows 24% of Canadian CIOs are already in the process of implementing product-centric delivery.

“Digital product management isn’t just a different way of doing IT. It’s a different way of doing business,” said Hung LeHong, distinguished research vice president at Gartner. “In the digital world, keeping pace with the needs of customers, partners and employees requires a product mindset. Products launched quickly, with continuous updates — in a way that doesn’t overwhelm — but match customers’ needs, are at the heart of this approach. Enterprises must modernize their core systems to create an agile platform foundation for this kind of product delivery.”


Organizations must have a dynamic culture to enable ContinuousNext. However, culture is identified by 46% of CIOs as the largest barrier to realizing the promise of digital business. Gartner analysts said the first rule of culture change is to know what you want to change into. In terms of getting there, you will need to do a lot of big change. But, what leaders systematically leave on the table are the smaller actions that could have just as big of an impact on change. This is where culture hacking comes in.

“Hack your culture to change your culture,” said Mary Mesaglio, distinguished research vice president at Gartner. “By culture hacking, we don’t mean finding a vulnerable point to break in to a system. It’s about finding vulnerable points in your culture and turning them in to real change that sticks. Culture hacking takes change off the horizon and inserts it into people’s day-to-day, in a visceral, memorable way. A great culture hack incites an immediate emotional response — shock, love, shame, pride — has immediate results, and is visible to lots of people at once.”

About Gartner IT Symposium/Xpo
Gartner IT Symposium/Xpo is the world’s most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 25,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise’s success.

Follow news, photos and video coming from Gartner IT Symposium/Xpo on Smarter With Gartner, on Twitterusing #GartnerSYM, Instagram, Facebook and LinkedIn.

Upcoming dates and locations for Gartner IT Symposium/Xpo include:

September 16-18: Cape Town, South Africa
October 20-24: Orlando
October 28-31: Gold Coast, Australia
October 28-31: Sao Paulo, Brazil
November 3-7: Barcelona
November 11-14: Goa
November 12-14: Tokyo

Gartner Says Canadian IT Spending to Grow 1.1% in 2019

Posted in Commentary with tags on June 4, 2019 by itnerd
Gartner is hosting its IT Symposium/Xpo this week in Toronto. This morning it released the findings of a survey which indicated Canadian IT spending is expected to grow 1.1 per cent in Canada in 2019.
According to the forecast, Canadian IT spending is projected to total $87.8 billion in 2019, an increase of 1.1% year over year. This is down from 3.5% growth in 2018.
Global IT spending is also forecast to grow 1.1% in 2019, reaching $3.79 trillion.
Although Canadian organizations are not as far along in their digital journey as their global counterparts, their use of cloud services is only second to the U.S. “We are seeing an increased investment in off-premises capabilities and decreased investment in on-premises capabilities,” said Mr. Lovelock.
This is reflected in the flat growth for data center systems in 2019 and the strong growth for enterprise software in 2019 and 2020 (see Table 1). The largest cloud shift has so far occurred in application software and that segment is poised for continued strong growth. Gartner also expects increased growth for the infrastructure software segment over the forecast period.
More detailed analysis on the outlook for the IT industry is available in the complimentary webinar “IT Spending Forecast, 1Q19 Update: AI — Use it, Build it or Sell it.”