Archive for Shaw

Petition Opposing Rogers/Shaw Merger Passes 61,000 Signatures

Posted in Commentary with tags , on May 8, 2021 by itnerd

It appears that the Rogers/Shaw merger which is already being opposed by the Conservative Party Of Canada is also opposed by a whole lot of Canadians. Open Media put out a press release on Friday saying that a petition opposing the merger has surpassed 61,000+ Canadians. According to the press release, OpenMedia and a number of other civil society groups have issued a joint statement, warning Canadians of the merger’s dire implications, encouraging them to speak out.

Clearly Canadians are responding to this and don’t want this merger to go through. The question that you have to ask if the Canadian Government is listening.

Rogers Communications Intends To Buy Shaw Communications For $26 Billion….. This Cannot Be Good For Canadians

Posted in Commentary with tags , on March 15, 2021 by itnerd

The news dropped this morning that Rogers Communications has signed a deal to purchase Shaw Communications in a transaction that’s valued at $26 billion.

This transaction will create Canada’s most robust wholly-owned national network, and as a result of the combined teams and enhanced capacity, will generate more choice and competition for businesses, as well as realizing the full benefits of next generation networks for Canadians and Canada’s productivity. Once the transaction is complete, the companies plan to invest $2.5 billion in 5G networks across Western Canada, which is expected to create up to 3,000 net new jobs.

It also will likely remove Shaw Communications and Shaw owned Freedom Mobile from the telco landscape in Canada. So that cannot be good for Canadians. But Rogers did say this:

The combined company is committed to continue offering affordable wireless plans, with no overage fees, that meet the budgets and needs of Canadians. As part of this commitment, Rogers will not increase wireless prices for Freedom Mobile customers for at least three years following the close of the transaction

That may be cold comfort for Freedom Mobile customers who hear this news. You can fully expect this deal to get a lot of scrutiny given the fact that it will result in less choice in the telco landscape. Which by extension is not good for Canadians. And you can also expect that other telcos, AKA Bell might have something to say about this. But if this deal goes through, it would make Rogers top of the food chain in the Canadian telco space.

Shaw Communications Plan To Dump Staff & Direct Customers Towards Self Serve Channels Is A Mistake

Posted in Commentary with tags on January 30, 2018 by itnerd

The news is hitting the wires Shaw Communications is offering approximately 6500 Shaw and Freedom Mobile staff buyouts. The buyouts will begin to be offered tomorrow and staff will have until ironically Valentines Day to decide if they will take the buyout. The logic behind these buyouts is this according to Shaw:

“Customers want their services from Shaw to be just like everything else in their life – delivered quickly, reliably, and on their terms,” said Jay Mehr, President, Shaw Communications. “But as good as our customer service and operations are today, we see that we have to make some significant changes to serve customers the way they expect to be served in 2018 and beyond.”

The multi-year initiative is designed to make Shaw a company that can execute quicker, function more efficiently, and connect Canadians to the world around them better than ever before. This program will seek to refocus Shaw’s operations towards providing service more easily through highly capable online and smartphone apps and more self-installed services.

“Our agents in contact centres and our technicians will still be able to deal with more complex questions and situations, but we are committed to listening better to our customers and changing our operating model to better suit their preferences for service when they want and how they want it,” Mr. Mehr said.

So, let’s recap. Shaw is going to cut 6500 jobs and funnel customers to self serve channels because they think it will create a better customer experience and that it’s want customers want.

Uh. No it’s not.

What people actually want is to speak to an actual human being who is effective at listening to their concerns and addressing them. A Facebook bot isn’t going to be able to do that. And an app will only be able to deal with the simplest of issues. Plus no self serve option will be able to do the following:

  • Gather intelligence from customers that can be acted upon quickly: Thus the only time someone who has invested in a self serve channel finds out they have a problem is when it hits CNN.
  • Gives the company a voice that can be branded: Live humans give a company personality. That personality helps them to set themselves apart from the competition. Take that away and replace it with apps and bots and you’ll get a company that people feel is soulless and doesn’t care about its customers.
  • Makes the company easier to deal with: Customers want to hit the easy button. Humans are the easy button. Bots and the like frustrate customers and make it hard for customers to interact with a company. That in turn will send customers to the competition who make it easy for them.

I’m going to call this now. Shaw will cull these 6500 people, roll out their apps, bots and whatever else they plan to, and within 2 years they’ll be binge hiring those 6500 people back because the blowback from going to a self serve model will be epic. I wish Shaw all the luck in the world, because based on what I see here, they’re going to need it.

Shaw Buys Wind Mobile

Posted in Commentary with tags , on December 16, 2015 by itnerd

Shaw Communications who once tried to start their own wireless service has now drop $1.6 Billion for Wind Mobile according to the Globe And Mail:

“Wireless was a missing piece,” Shaw CEO Brad Shaw said in an interview, adding that now the company will be able to match its main rival Telus Corp., which already has one of the largest cellular businesses in Canada and competes with Shaw for television and Internet customers.

“Now we’re on the same page, we’re at the same level…. and we’ve improved our competitive position in Western Canada just by doing this deal.”

The deal needs to be okayed by the Competition Bureau, but this is big news. One has to wonder if they plan to really take a serious run at the “big three” carriers, or is that club about to become the “big four.” Does that mean that Wind’s expansion plans are about to ramp up or slow down? We will  have to wait and see on both those fronts.

Shomi Now Available To Any Canadian With Any ISP Starting Today

Posted in Commentary with tags , on August 20, 2015 by itnerd

This press release popped up today to announce that any Canadian with any ISP can get Shomi starting today:

Starting today, Canadians can subscribe directly to shomi to access the service through their Internet provider. And shomi is accessible on the platforms Canadians want – tablet, mobile, online, Xbox 360, Apple TV, Chromecast, as well as set-top boxes for Rogers and Shaw TV subscribers. The service is also on offer to other cable providers and ISPs. New members get to try their first month of shomi for free when they subscribe, then enjoy non-stop streaming for just $8.99 per month.

This happened quicker than I thought it would. I say that because when Rogers and Shaw (who both run Shomi) said that they were going to do this (likely because the CRTC pretty much forced them to), there was no timetable attached to it other than “this summer.” It also puts some pressure on Bell’s CraveTV to respond as they have said that they would do the same thing at the start of next year. Now they may not be able to wait.

CRTC Complaint Against Shomi & CraveTV To Proceed Despite Shomi Announcement

Posted in Commentary with tags , on May 29, 2015 by itnerd

If Shomi which is owned by Rogers and Shaw thought that their announcement this week that their service would be open to all Canadians would stop the CRTC from taking a look at their behavior, they likely need to think again. According to the Financial Post, this happened:

While Shomi plans to make its subscriptions available to all Canadians sometime this summer, a complaint alleging that the video streaming platform and its two owners are in violation of telecommunications laws remains “unchanged and live” and before the industry’s national watchdog.

The Public Interest Advocacy Centre and the Consumers’ Association of Canada (PIAC-CAC) challenged a sales tactic employed by Shomi that limits the service’s use to only existing cable or Internet subscribers of its co-owners, Rogers Communications Inc. and Shaw Communications Inc. The advocacy groups contend that Shomi, Rogers and Shaw have been in “clear violation of the prohibition against unjust discrimination and undue preference” since the streaming service became available last November.

Despite Shomi’s plans to eventually lift the restriction, PIAC wrote to the Canadian Radio-television and Telecommunications Commission that the news unveiled Wednesday was short on key details – such as a firm launch date and whether an active TV subscription is required – and asked if the regulator still planned to render a decision specifically on whether tying Shomi to a specific Internet service has been violating the Telecommunications Act and the Broadcasting Act. 

Indeed, the process will continue, a CRTC spokeswoman confirmed. Submissions are due Monday.

It sucks to be Shomi. Now I did mention the fact that there was no firm launch date for Shomi’s plans and I thought that was lame. Clearly so does PIAC. But I have to admit that the need for an active TV subscription is something that I had not considered. After all, I would like to believe that if Shomi says that it’s open to all Canadians, that means everyone and not someone who subscribes to cable. Clearly I was naive. Thus the CRTC is likely to have real fun with this.

My advice? Shomi might want to put a date to their plans as well as open it up to anyone with an Internet connection before the CRTC does it for them.

Shomi Now Available To Everyone In Canada

Posted in Commentary with tags , on May 27, 2015 by itnerd

How times have changed. Either because it wanted to actually gain market share, or because the CRTC threatened to force them do it, Shomi which is the streaming service owned by Rogers and Shaw is now available to all Canadians:

Canada, make room on your couch and time in your schedule – shomi™ is moving in! Following a successful beta launch in November 2014 to Rogers and Shaw Internet or cable customers, shomi is now coming to all Canadians across the country this summer! We’re moving in and unpacking great stuff to watch – including exclusive series not available on other streaming services, celebrated Canadian content, human-curated collections, plus fun kids and family programming. And we know it’s not just about the living room TV experience: shomi is accessible on the platforms Canadians want – tablet, mobile, online, Xbox 360, Apple TV, Chromecast, as well as set-top boxes for Rogers and Shaw TV subscribers; the service is also on offer to other distributors.

This is a good move on their part (though the lack of a specific date in terms of when it will be available to all is kind of lame) because I found that Shomi was hard to take seriously because you needed a Rogers or Shaw subscription to get it. That completely defeats the purpose of a streaming service. And the fact that they had exclusive shows that Netflix didn’t wasn’t enough of a reason for me to jump on board. Now I have to admit that I am seriously considering it. If they add support for other streaming media players such as Roku, I’ll likely sign up.

Now, does anyone want to take bets on how long it takes CraveTV which is Bell’s answer to Shomi to do the same thing? Assuming that Bell is smart enough to make that move?

CraveTV & Shomi Come To Apple TV…… Cord Cutters Still Need Not Apply

Posted in Commentary with tags , , on May 5, 2015 by itnerd

Well, this was a bit of a surprise. A reader reached out to me to let me know that two new channels popped up on his Apple TV today. Shomi which is owned by Rogers and Shaw, and CraveTV which is owned by Bell. In the case of the latter, they even put out a press release with this curious statement:

“Our push to bring CraveTV to as many Canadians as possible continues through Apple TV,” said Domenic Vivolo, Executive Vice-President, Content Sales, and Distribution Marketing, Bell Media. “Apple TV delivers an amazing user experience with its clean interface and famous user-friendly design, elevating the CraveTV experience for our subscribers.”

Okay. But it doesn’t change the fact that you have to be a customer of Bell, Rogers, Shaw, or one of their partners to get either streaming service. Thus if you want to cut the cord, there’s nothing here that helps you to do that. I guess the CRTC will have to “encourge” them to change that.

Pity.

Shomi & CraveTV Could Be Made Available To Any And All Who Want It: CRTC

Posted in Commentary with tags , , , on March 16, 2015 by itnerd

I somehow missed this on Friday, but the if you recall, Shomi which is the streaming service run by Rogers and Shaw, and CraveTV which is run by Bell, are only available to those customers. Thus if you’re a Bell customer, you can’t get Shomi for example and Rogers/Shaw customers can’t get CraveTV. This is a strategy that is clearly designed to stop cord cutting or the discontinuation of cable TV service which is a thing these days. Well, the CRTC has popped up and said, that Shomi and CraveTV must be made available to all:

Finally, the CRTC is allowing video-on-demand services to offer exclusive content to cable and satellite subscribers, as long as they are available to all Canadians over the Internet without a television subscription. This will enable Canadian services to compete on a more equal footing with online video services.

So, one could read that and come to the conclusion that it means that Shomi and CraveTV could be forced to be made available to any and all who want it. If you’re Bell, Rogers, and Shaw, that’s got to be downright frightening. You can bet that those three are looking at how they can fight this if and when the CRTC brings down the hammer. Thus I would stay tuned to this story as things are about to get very interesting.

CraveTV and Shomi Violate CRTC Rules Say Advocacy Group

Posted in Commentary with tags , , , on February 9, 2015 by itnerd

I’ve been watching the progress of CraveTV (which is Bell Canada’s streaming service) and Shomi (which is a joint venture of Rogers and Shaw) and one of the things that jumped out at me from the start is that unlike a streaming service like Netflix which is wide open to anyone, you have to have one of Bell’s services in the case of Crave TV, or Rogers or Shaw’s services in the case of Shomi to access these streaming services. That I always considered to be a #fail, but an advocacy group also says it might be against CRTC rules:

The Public Interest Advocacy Centre and Consumers’ Association of Canada say three of the country’s biggest telecommunications companies are operating online video services which “unduly prefer” their own customers.

The document, filed to the Canadian Radio-television and Telecommunications Commission on Friday, says both services require subscribers to purchase TV or Internet services from the telecom providers on top of the streaming video platform.

They argue that runs against rules put in place by the CRTC to promote competition and consumer choice.

There’s a simple reason why Shomi and CraveTV are set up this way. These restrictions are designed to stop you from cutting the cord as opposed to letting you stream content using any ISP. After all, Rogers, Bell and Shaw have very lucrative cable TV operations that they don’t want affected in any way by streaming services. Even the ones that they own. But it’s clearly left them wide open to something like this complaint. I’m guessing that there’s some discussion going on right now inside the executive offices of Rogers, Shaw and Bell about whether to fight this, or just avoid the issue altogether by opening up their services to any and all who want to use them and pray it does not affect their cable TV revenue too much.

I’d love to be a fly on the wall during those discussions.