Archive for Virgin Mobile

Virgin Plus unveils a new look and feel with more affordable options for everyone

Posted in Commentary with tags on July 25, 2023 by itnerd

Today, Virgin Plus is demonstrating to Canadians why it is the obvious choice for mobile, internet and TV services with a fresh new look and more affordable service offerings for everyone. 

With prices increasing on almost everything, Canadians are looking for affordable options, especially when it comes to the things they can’t live without like their phones and internet. Virgin Plus understood the assignment and has delivered, bringing new affordable service offerings that fit everyone’s needs and budget. 

Starting today, Members across the country can get unlimited nationwide rate plans and access to 5G at an affordable price with no zones. These new offerings join the already-stacked lineup of affordable Virgin Plus service offerings, including high speed internet, app-based TV service and Member Benefits – Canada’s #1 Telco rewards program. 

Virgin Plus’ new nationwide brand campaign called (Obviously) kicks off today and is inspired by the notion that Virgin Plus is the obvious choice. It features a fresh new look, the latest affordable offerings, and includes the likes of celebrity spokespeople Andre Braugher, Antoine Vézina and Patrick Chen aka ‘Tarzan’. What makes it even more awesome, the campaign is featured in five different languages – English, French, Simplified Chinese, Traditional Chinese and Hinglish.

Here’s the full suite of ads for your viewing pleasure:

ZTE Grand X 2 Now Available at Bell & Virgin Mobile

Posted in Commentary with tags , , on August 6, 2015 by itnerd

ZTE Canada announced the availability of the Grand X 2, the third generation of the ZTE Grand series. Available at Bell and Virgin Mobile, the ZTE Grand X 2 blends sleek looks, high performance and exceptional value, all at an affordable price.


The Grand X 2 offers an affordable premium experience:

  • A great screen: Enjoy photos, videos and games on a crisp, vivid 5.0” HD screen, protected by Corning Gorilla Glass 3.
  • Power and speed: Keep up with the speed of life with a 1.2 GHz Qualcomm quad-core processor and lightning-fast LTE data. Easily run multiple apps at the same time, multitask and enjoy smooth videos and graphics.
  • Sharp cameras to share life’s moments: Create lasting memories including 1080p HD video capture with the 8MP rear camera. For all kinds of great selfies, the 2MP front camera has you covered!
  • All-day battery life: A 2480mAh battery will keep you going all day, and Qualcomm’s Quick Charge 1.0 technology is there for when you do need a boost.
  • Plenty of storage: Keep all your favourite media handy with 16GB of internal storage and a MicroSD slot to hold up to 32GB more.

The ZTE Grand X 2 is available now at Bell Mobility and Virgin Mobile for $0 on a two-year term or $149.95 with no term. I’ve requested one to review and you can expect to see a review online shortly.

Sony Mobile Brings Xperia SP To Canada

Posted in Commentary with tags , , , on July 18, 2013 by itnerd

Another new Android powered smartphone from Sony? Yes. Meet the new Xperia SP which is just about to hit Rogers, Fido, and Virgin Mobile stores. Here’s the key features:

  • Precision-crafted, co-moulded aluminium frame
  • Super-bright 4.6” 720p HD Reality Display with Mobile BRAVIA® Engine 2
  • One-touch functions with NFC to display content on your TV or to share music and photos between devices
  • 8MP fast-capture camera with Exmor RS for mobile, HDR and Superior Auto for the best photos, even at night or against a strong backlight
  • Battery STAMINA Mode designed for better battery life
  • LTE-enabled
  • Available in black

But what really stands out is the fact that the phone looks stunning. Here’s what Farhad Esmail, Director of Marketing, Sony Mobile Communications had to say on that front:

“The Xperia SP is a beautifully-crafted smartphone ideal for those who demand quality and functionality that match their lifestyle. Consuming, creating and sharing content in HD has never been easier with this premium device.”

So if you want a phone that is fashionable, here it is. For the geeks out there, you get Sony’s One-touch functions, allowing users to easily and instantly enjoy music and photos across an array of devices, such as Sony’s SRS-BTV5 portable speaker and latest range of NFC-enabled BRAVIA TVs, with just a single touch. It’s sharing made easy with no wires, cables, or fiddling with settings necessary. Plus you get a the stunning 4.6” HD Reality Display.

I haven’t got pricing yet, but I’ll update when I do get that information.

Virgin Mobile Canada To Carry iPhone

Posted in Commentary with tags , on November 20, 2009 by itnerd

Guess what? Virgin Mobile is getting the iPhone and they let Canadians know about it in a very tersely worded statement:

Virgin Mobile Canada will launch iPhone 3G and iPhone 3GS in Virgin Mobile Retail Stores and online in Canada in the coming months. For more information on iPhone, please visit

Good grief! Their marketing boilerplate took more real estate than the actual statement. What is it with these Canadian cell phone companies releasing such short statements about getting the iPhone? In any case, the devil is in the details and we’ll have to wait for important details like pricing for the phones (I’m expecting it to be just like everybody else) and plans (ditto). Of course they could surprise me with a reasonably priced unlimited data plan, but I’m not holding my breath.

Update On That Angry Virgin Mobile Customer

Posted in Commentary with tags , , on September 15, 2009 by itnerd

As promised, I have an update on the customer who posted a comment asking for my for assistance with an issue that he was having with Virgin Mobile. I received an e-mail today form Jeremy at Virgin Mobile:

Hey guys –

Christopher, I just talked with Krista in Customer Care and she said  she’d talked with you and everything is sorted out.

I just really want to make sure that you’re happy and that everything it taken care of. Can you send me a quick email back to let me know if you’re good?


I’m just waiting to hear back from the customer to make sure that the issue is truly solved. But it looks promising so far.

Angry Virgin Mobile Customer Asks For My Help [UPDATED]

Posted in Commentary with tags , , on September 13, 2009 by itnerd

I had a person by the name of “Christopher” post a really serious comment about Virgin Mobile to my blog in the last 24 hours. His charge:

“They are treating their Customers like Garbage, as is apparent by the amount of serious and similar complaints. My point is that this cannot be a coincidence. As an individual citizen it is very hard to get a company who freely bullies their Customers like this to refund me my balance or even treat me with respect. I honestly thought that Virgin Mobile was supposed to be different, now I realize the Marketing gaffe and hype was just that. In reality what they advertise and what Customers are being delivered are night and day.”

That’s a serious charge and I would encourage you to read the entire comment to see his full argument. The question is, does this have merit? “Christopher” does point to a website that seems to have similar complaints. So it would seem that his argument does have merit on the surface. I’d love to hear Virgin Mobile’s side of the story. They can contact me with their thoughts and I can put them in touch with “Christopher.” I’d also love to hear from Virgin Mobile Customers who have had similar experiences, or great experiences with this carrier. I think it would be interesting to know if this is truly a widespread problem or not.

UPDATE: I just had a representative from Virgin Mobile contact me via e-mail:

Hey IT Nerd –

How’s it going? My name is Jeremy and I work at Virgin Mobile Canada. I was just sent your blog post from yesterday with Christopher’s complaint.

If you could connect me with Christopher that would be awesome. Feel free to send him my email, or if you have any contact info for him send it to me and I’ll give him a shout. I’d need to get his full name, phone number, and other details so that I can loop in with our Customer Care team to find out all the details on Christopher’s situation.

We really do worry about our customers when things go wrong and do everything we can to make them happy. Nobody’s perfect, but if we’ve made a mistake we’ll say “sorry” and we’ll fix it. So I look forward to getting to the bottom of this and taking care of whatever has possibly gone wrong here.

Let me know if you need anything else from me to get rolling on this…


I have forwarded the original unedited complaint to them with “Christopher” carbon copied on that e-mail (The original complaint had “Christopher’s” phone number in it. I removed the phone number from the blog to protect his privacy). Hopefully this gets sorted out in short order. I’ll keep you updated as to what happens next.