Archive for Fido

Are Rogers And Fido Rolling Out eSIM Support? [UPDATED: Who Knows??]

Posted in Commentary with tags , on December 5, 2018 by itnerd

It seems that Rogers and their flanker brand Fido might be on the verge something that for a change will make their users happy. According to Apple’s website, they now support eSIM. Here’s some snapshots proving that:

Rogers esim


Weirdly, this other document doesn’t show that either carrier has eSIM support. I’m guessing that it has to be updated. Or maybe someone jumped the gun. I checked both of Rogers Twitter feeds and no mention of eSIM support there. Ditto for Fido. But it does make sense as one of the things that iOS 12.1.1 which was released today did was add eSIM support for more carriers. All Rogers and Fido customers need is some sort of official statement and instructions on how to make this work.

Watch this space for updates.

UPDATE: This is what Rogers is saying on Twitter when they are asked about eSIM support:

This despite the fact that the Apple website page that I referenced at the start of the article has not changed two days after this information was posted. You would think that if Apple screwed up, they would have fixed it by now. Thus one has to assume that Apple is sharing information that to them is correct. What further highlights this disconnect between Rogers/Fido and Apple is that this Apple webpage has been updated to match the other web page that I referenced at the start of this article. Thus you have to wonder what the deal is with Rogers giving responses like the Tweet above seeing as Apple is singing a different tune.

I sense another Rogers PR gong show in the making.

UPDATE #2: As of January 2nd, it appears all references to Rogers supporting eSIM are gone from this Apple webpage. But strangely, Fido is still listed as supporting eSIM. Seeing as Rogers and Fido are the same company, that’s beyond bizarre. What adds to the bizarre nature of this is that this Apple webpage still lists both companies as supporting eSIM.

This is highly confusing. And this answer from one hour before I posted this story addes to the confusion:

Read a certain way, it sort of implies that eSIM support is still coming on Rogers.

At this point, who knows what the deal is and it would be nice if Rogers, Fido and Apple would clarify the situation.


#PSA: Get 5GB Data & Unlimited Canadian Talk/Text For $50/Month At Fido

Posted in Commentary with tags on February 17, 2017 by itnerd

Cell phone bills are far too expensive in Canada. Thus in the interest in helping to get the most for your hard earned money, I am going to point Fido users towards this Red Flag Deals post where you can score the following for $50 a month:

  • 5GB of data
  • Mini Voicemail
  • Call Display
  • Unlimited text, picture and video messages from Canada to Canadian, US and International wireless numbers
  • Canada-wide long distance calls
  • Circle Calling
  • Call Waiting

A couple of notes. One, you have to bring your own device or you have to be out of contract. The second thing to note is that you will likely have to mention that you have seen something similar from Freedom Mobile. I am guessing that they are causing Fido some grief. I just assisted someone in making this switch via their chat service and the process was largely quick and painless. If you want to take advantage of this, you should hurry as the deal expires on February 22nd.

UPDATE: As of 3/28, this deal has returned as per this thread on Red Flag Deals.

Fido’s #MobileMusicVideo Is Live

Posted in Commentary with tags on July 6, 2015 by itnerd

Fido sent me a e-mail today to tell me that Fido’s #MobileMusicVideo is live and ready to be checked out on your device –

But what is a #MobileMusicVideo exactly?

Fido has teamed up with Canadian electronic trio Keys N Krates to present an original track “Save Me,” featuring Katy B in the world’s first location-based #MobileMusicVideo. Directed by award-winning filmmaker Vania Heymann, the experience looks and feels like a social network where the social feed becomes the setting for the video, and your photos become the scenes. Keys N Krates make their appearance by “GIF bombing” your photos.

Here’s more:

  • #MobileMusicVideo feed is made up of over 4,000 handcrafted GIFS that are in sync with the track
  • Each one consists of a user submitted image composited with footage of Keys N Krates. No matter how quickly one scrolls, the GIFS remain on beat
  • Includes geo-tagged images collected from over 100 artists and collaborators from 23 regions across Canada, BUT even better – it also incorporates hundreds of social media submissions from consumers, who contributed content by tagging their pics with #MobileMusicVideo
  • The experience customizable by location, creating a completely unique video every time you watch, wherever you watch it. By sharing one’s location in the experience, the GIFS in the feed start to populate from a distant region across the country and gradually get closer to you. Finally, the video ends with the band “GIF bombing” your photo.

Fido has created this project to pique the curiosity of Canadians by engaging them in the creation and experience of an interactive experience right from their mobiles. For the interactive scroll-down experience, go to and/or share your photos with #MobileMusicVideo and you could be in the video.  Be sure to also check out the behind-the-scenes creation here.

Fido Is Getting Curious

Posted in Commentary with tags on April 7, 2015 by itnerd

Confused about the title of this post? Hang with me for a bit. It will all make sense.

Fido today announced a bunch of changes. They’re introducing Fido Pulse plans which include:

  • Spotify Premium which will give customers all the music they’ll ever need, instantly on any device, without ads. You can even take your tunes offline, so your music is always with you.
  • DAILY VICE is an original, raw, mobile news app created exclusively for Fido customers. The first mobile show from VICE, DAILY VICE will report the day’s top news and culture stories from across VICE’s network of digital channels and showcase a first look at VICE’s documentaries Monday through Friday. With a revolving group of hosts from the VICE universe, DAILY VICE provides international and local stories from a Canadian perspective in a quick hitting six-minute video. In addition, every Saturday DAILY VICE will feature an in depth interview with the biggest news and cultural influencers in Canada.  Anyone with a Fido number can head to and download the Android or iOS app for a freeview of DAILY VICE (with Fido) starting today until Oct 15th OR switch to the new Fido Pulse plans. DAILY VICE will be available to all Canadians for three weeks on a freeview through
  • Fido Pulse Plans includ many data options, Canada-wide minutes, unlimited Canada-wide text, picture and video messaging. More details can be found here.

On top of that, Fido has started to use the hashtag #GetCurious along with Plus they’ve also rolled out a new logo. Clearly it’s a bit of a brand refresh for Fido. We’ll see how it is received in the marketplace.

Fido Customers to get Spotify Premium

Posted in Commentary with tags , on March 30, 2015 by itnerd

Fido announced today that they are teaming up with the Spotify to bring customers the world of music. Through an exclusive agreement, Fido customers will get a free subscription to Spotify Premium. It’s coming soon on select wireless plans. We’re all looking to our phone for entertainment and Spotify Premium will give Fido customers access to amazing mobile content and music – over 30 million songs, amazing artists and personalized playlists.

So if you’re a Fido customer, would you be interested in signing up for this?


Rogers To Refund Customers Who Got Unwanted Premium Text Messages

Posted in Commentary with tags , on March 16, 2015 by itnerd

Rogers has reached an agreement with the Competition Bureau to offer a refund or credit to customers who were charged for receiving premium text messages. These text messages are ones that are games, quizzes, facts, horoscopes, ringtones and the like. Here’s what they had to say on the matter:

As part of our new 3.0 plan, we’re committed to putting our customers front and centre. And we want customers to know that going forward, this is how we’ll operate.

That’s why Rogers and FIDO customers will receive a credit or refund if they were charged for third-party premium text services provided by Jesta between January 1, 2011 and August 31, 2013 and Mobile Messenger between January 1, 2011 and September 30, 2012.  These services included Mind Quiz, Love Crush and Joke a Day.

This issue came to light when the Competition Bureau did a an investigation and as a result sued Rogers, TELUS, Bell, and the Canadian Wireless Telecommunications Association for $31 million. Rogers is the first carrier to settle the issue. Thus I expect that other carriers may do the same shortly. In any case, if you’re a Rogers or Fido customer, you might want to read the post that I linked to. It is possible that you might be getting some money back.

Rogers And Telus Announce New Phones

Posted in Commentary with tags , , , , on September 30, 2014 by itnerd

I got e-mails from Rogers and Telus announcing that they’re carrying some new phones.

First Rogers. The Android based HTC Desire 510 launched today at both Rogers & Fido. The device is available for $0 on select two-year Share Everything plans with Rogers and $0 with a 2-year Tab24 agreement on a Smart plan with Fido. The device is available in grey and white – white is a Rogers/Fido exclusive. Driven by a quad-core processor for the LTE network, the HTC Desire™ 510 displays rich graphics on a 4.7″ display, juggles between multiple apps, and provides the smooth gaming of a premium smartphone.

Over at Telus the new Moto X will available in black at TELUS for $100 with a two-year SharePlus plan or $600 outright. The Moto X in bamboo finish as well as the Moto 360 smart watch will be available at TELUS on October 31. The Moto X will be sure to have friends burning with phone envy. From the phone’s stylish design, lightning fast performance, stellar voice activation powered by Google to the 13 MP camera, the Moto X has it all at an affordable price point.

I’ve asked for loaners of both phones. When I get them, expect a review or two to be posted.