It seems that Rogers and their flanker brand Fido might be on the verge something that for a change will make their users happy. According to Apple’s website, they now support eSIM. Here’s some snapshots proving that:
Weirdly, this other document doesn’t show that either carrier has eSIM support. I’m guessing that it has to be updated. Or maybe someone jumped the gun. I checked both of Rogers Twitter feeds and no mention of eSIM support there. Ditto for Fido. But it does make sense as one of the things that iOS 12.1.1 which was released today did was add eSIM support for more carriers. All Rogers and Fido customers need is some sort of official statement and instructions on how to make this work.
Watch this space for updates.
UPDATE: This is what Rogers is saying on Twitter when they are asked about eSIM support:
At this time, you can only use a physical SIM card. We'll update you on eSIM for iPhone when there are more details to share. ^clh
— RogersHelps (@RogersHelps) December 7, 2018
This despite the fact that the Apple website page that I referenced at the start of the article has not changed two days after this information was posted. You would think that if Apple screwed up, they would have fixed it by now. Thus one has to assume that Apple is sharing information that to them is correct. What further highlights this disconnect between Rogers/Fido and Apple is that this Apple webpage has been updated to match the other web page that I referenced at the start of this article. Thus you have to wonder what the deal is with Rogers giving responses like the Tweet above seeing as Apple is singing a different tune.
I sense another Rogers PR gong show in the making.
UPDATE #2: As of January 2nd, it appears all references to Rogers supporting eSIM are gone from this Apple webpage. But strangely, Fido is still listed as supporting eSIM. Seeing as Rogers and Fido are the same company, that’s beyond bizarre. What adds to the bizarre nature of this is that this Apple webpage still lists both companies as supporting eSIM.
This is highly confusing. And this answer from one hour before I posted this story addes to the confusion:
I've been looking forward to this option as well! We do have eSIM available for Apple Watch currently, but no further information on when it will be available for dual SIM devices. At this time, you can only use a physical SIM card. ^ee
— RogersHelps (@RogersHelps) January 2, 2019
Read a certain way, it sort of implies that eSIM support is still coming on Rogers.
At this point, who knows what the deal is and it would be nice if Rogers, Fido and Apple would clarify the situation.
Rogers & Fido Have Been Pwned
Posted in Commentary with tags Fido, Hacked, Rogers on March 30, 2026 by itnerdOver the weekend it came to light that Canadian telco Rogers and their flanker brand Fido have been pwned and customer data is out there. I first saw this here:
But Cybernews saw a lot more that should scare any current or former Rogers customer.
Attackers posted an ad on a mostly Russian-speaking hacker forum, alleging the database for sale belongs to Rogers Communications, a Canadian media behemoth providing wireless, cable, and internet services.
The ad supposedly includes three Rogers’ Active Directory (AD) databases: users, groups, and devices. Organizations use AD to connect users with network resources. Typically, AD includes critical data on the company’s environment, for example, what users can do and what devices operate within the system.
And:
Data samples of the three AD databases included in the ad, and seen by Cybernews, contain customer names and surnames, phone numbers, email addresses, locations, company names, account launch date, user device operating systems, user roles, device security status, and other sensitive data points.
While the sampled attackers provided don’t include employee data, the Cybernews researcher team believes the AD could also host information on the company’s employees that use Rogers’ network resources, as this type of data is usually included in AD databases.
Threat actors put a $14,000 price tag on the three databases mentioned in the ad. The ad doesn’t specify the size of the database or the number of the company’s users it exposed.
The harm that this could cause is huge. Now the company is downplaying the extent of this pwnage based on this comment from the company:
“Through proactive monitoring, we identified that business contact information, such as work email addresses and phone numbers, for Rogers employees was posted on the dark web. No personal details, including banking information, social insurance numbers or passwords, were accessed or posted. Our investigation also indicates no customer information was accessed or posted,” Rogers told Cybernews.
The thing is that all of this information can be used to launch attacks on all who are affected. And Rogers in their statement doesn’t say how long the threat actors had access to their systems. The cynic in me says that it could be years as I have personally had a threat actor use very specific information to attempt to execute a social engineering attack on my wife and I which I posted a story about here. And that incident was in 2023. So I would not be shocked that when all the details are made public that the threat actors were inside Rogers systems for at least that long. But I am free to be proven wrong on that front. All Rogers has to do is to post what happened, how long it has been happening and what they will do to stop it from happening in the future. It will be interesting to see if Rogers actually does that, or simply tries to sweep this under the nearest rug and hope that this goes away.
Leave a comment »