OpenText and TELUS partner to deliver Canadian sovereign AI-powered solutions for government and business  

Posted in Commentary with tags , on July 30, 2025 by itnerd

OpenText and TELUS today announced the launch of the OpenText and TELUS Canadian Sovereign Cloud. This offering empowers Canadian organizations and government agencies with access to enterprise-grade cloud computing and AI capabilities while ensuring complete data sovereignty — with every application, dataset, computation and network operation remaining securely within Canadian borders. 

This strategic partnership brings together Canadian infrastructure, AI innovation and trusted advisory services to deliver a truly sovereign, secure and scalable cloud AI platform designed specifically for Canadian enterprises and government institutions. Today, OpenText already serves 1,600 Canadian institutions with nearly a thousand organizations actively using and benefiting from AI-powered applications in the cloud. Now, Canadian customers have access to a fully sovereign cloud and AI environment that meets the highest standards of data residency, security and compliance. 

A Canadian-first cloud and AI platform

The OpenText and TELUS Canadian Sovereign Cloud is a purpose-built, enterprise-ready solution that runs entirely within TELUS’ Canadian data centers, including highly secure facilities in Rimouski, Quebec, and Kamloops, British Columbia. It delivers high-performance AI computing capabilities within a secure environment, providing essential sovereign AI compute services for organizations requiring both advanced AI workloads and absolute compliance with Canadian security standards and privacy regulations. 

A commercially proven solution

OpenText and TELUS, both early signatories of the Government of Canada’s voluntary AI code of conduct, have long-standing track records of serving Canadian governments, businesses and institutions. With this new offering, OpenText and TELUS are extending their capabilities to meet the evolving needs of our clients.

In addition, OpenText’s family of Aviator AI products will leverage TELUS’ pioneering AI Factory to offer a sovereign configuration hosted entirely in Canada, enabling customers to realize the benefits of AI-enabled search and summarize while keeping data secure within Canadian borders.  

OpenText’s private cloud solutions are available through existing procurement vehicles and have undergone rigorous technical evaluation, making them ready for deployment today.

Supporting Canadian innovation and growth

The launch represents OpenText’s and TELUS’ broader commitment to Canadian innovation. The OpenText and TELUS Canadian Sovereign Cloud offers a uniquely Canadian solution that combines cloud agility with sovereign assurance, demonstrating how Canadian organizations can compete globally while maintaining complete control over their most valuable data.  

Getting started with Sovereign AI

The OpenText and TELUS Canadian Sovereign Cloud will be available starting September 2025 for commercial and government customers across Canada. For more information or to schedule a consultation, visit opentext.com/sovereign-ai-cloud and telus.com/aifactory.

Retab raises $3.5M and launches most powerful document AI platform on the market

Posted in Commentary with tags on July 30, 2025 by itnerd

AI agents are poised to change the world, but they can’t read the documents that run it. Retab, a San Francisco-based startup founded by engineers frustrated by the broken state of document AI, is fixing that. Today, the company announces $3.5 million in pre-seed funding and the launch of its platform.

The round was backed by leading early-stage funds including VentureFriends, Kima Ventures, and K5 Global, alongside Eric Schmidt (via StemAI), Olivier Pomel (CEO, Datadog), and Florian Douetteau (CEO, Dataiku). The new capital will support platform development and community growth, as the company scales its infrastructure to meet rising demand from vertical AI startups and internal innovation teams alike.

Retab is a developer platform and SDK that redefines everything about document processing in the age of large language models. Developers define the schema of the data they need; Retab handles the rest – from dataset labeling and evaluations, to automated prompt engineering & model selection. 

Louis de Benoist and his co-founders cut their teeth building internal automation tools for document-heavy workflows in logistics. Over time, they realized their true value wasn’t in the output, but the orchestration layer they’d built to make the models work. That tooling became the foundation of Retab – now used by dozens of companies to extract structured data from messy, real-world inputs.

Retab is not another large language model. It’s the essential intelligence layer that makes the world’s most powerful models—from providers like OpenAI, Google, and Anthropic—usable for critical workflows. Developers define the data they need, and Retab’s platform manages the entire lifecycle to ensure verifiable accuracy.

The platform delivers guaranteed performance through a system of intelligent checks and balances:

Self-Optimizing Schemas: An AI agent automatically tests and refines instructions based on a user’s documents, maximizing accuracy before the system ever goes live.

Intelligent Model Routing: The platform is model-agnostic. It automatically benchmarks and routes each task to the best-performing model for the job, whether the priority is cost, speed, or accuracy. This can make processes up to 100x cheaper than other solutions.

Guided Reasoning & k-LLM Consensus: Retab forces models to “think” step-by-step and uses a consensus mechanism among multiple models to quantify uncertainty, acting as a powerful safety net to ensure trustworthy results.

Customers across logistics, finance, and healthcare are already seeing results. A major trucking company used Retab and found the smallest, fastest model configuration that could meet their 99% accuracy threshold, dramatically lowering operational costs. A financial services firm uses Retab to extract specific quantitative metrics and qualitative risk factors from 200-page quarterly reports – a task that previously took a team of analysts days to complete. Others are automating claims processing, medical records, identity verification, and onboarding with minimal setup.

Looking ahead, Retab is expanding its platform to apply the same reliable extraction methods to websites and is launching integrations with automation platforms like n8n, Zapier, and Dify. 

Retab is also building toward its long-term vision: to serve as the intelligent middleware layer between the world’s unstructured data and the AI agents that need to understand them. Whether it’s parsing a loan file, a contract, or a customs manifest, Retab makes unstructured data usable, safe, and programmable.

With just ten employees and a fast-growing developer base, Retab is already positioning itself as a foundational layer in the AI infrastructure stack – a tool that doesn’t just show what’s possible, but lets anyone build with it.

Saviynt Accelerates Global Expansion in Asia Pacific, Japan, Europe, and the Middle East

Posted in Commentary with tags on July 29, 2025 by itnerd

Saviynt today announced major global expansion initiatives, including the opening of new regional offices in Singapore and London, the launch of dedicated customer support operations in Europe, and plans for a significantly expanded office in India. These investments mark a new phase in Saviynt’s rapid global growth and reinforce its position as the identity authority for enterprises worldwide.

Building on a record-breaking 2024 and continued demand for its AI-based Identity Cloud platform, Saviynt is deepening its presence in key markets across Asia-Pacific (APJ) and Europe, the Middle East, and Africa (EMEA) regions. As identity security becomes the foundation of digital transformation and security, Saviynt’s scalable, intelligent, and converged platform is increasingly being chosen by enterprises to modernize and secure their identity infrastructure.

Saviynt’s expanded Singapore office will serve as a regional hub for APJ, providing a base for customer success, solution delivery, and partner enablement. With accelerating digital adoption in the region and increasing regulatory focus on identity governance, this expansion will ensure customers receive tailored, high-impact support.

In Europe and the Middle East, Saviynt has significantly expanded its regional footprint to five core hubs serving customers in over 15 countries. Along with a newly launched customer operations center in Poland, a regional office in London, and new leadership in Amsterdam and Germany, the company has expanded across Iberia, and is actively hiring leadership in Dubai to support its growing Middle East customer base. These hubs are designed to enhance regional delivery, strengthen partner collaboration, and offer deeper identity expertise across diverse regulatory and business environments.

In India, Saviynt is preparing to unveil a new office location to support its growing presence in the region, not only through engineering, product, and support functions, but also by expanding its go-to-market teams. With India playing a critical role in both global operations and regional growth, this move reflects Saviynt’s long-term commitment to investing in world-class talent, customer engagement, and market development.

These expansions follow a period of significant customer wins, industry recognition, and product innovation for Saviynt. The company was recently named a 2024 Gartner Peer Insights Customers’ Choice for Identity Governance and Administration for the fourth consecutive year and continues to displace legacy providers with its converged, AI-driven identity platform.

For more information about Saviynt’s Identity Cloud, please visit the website

KnowBe4 Collaborates With Microsoft To Tackle Risky Online Behaviors

Posted in Commentary with tags on July 29, 2025 by itnerd

KnowBe4 today announced a new collaboration with Microsoft to integrate KnowBe4 SecurityCoach with the Microsoft Edge for Business browser.

Browser security threats are increasing and global cybersecurity professionals should consider taking measures to reduce risk. A report by Menlo Security revealed a 140% increase in browser-based phishing attacks. 

The SecurityCoach and Microsoft Edge for Business integration leverages browser activity through native security signals to deliver valuable learning opportunities within seconds of detecting risky online behaviors. These risky activities include password reuse, visits to blocked sites or attempts to bypass security warnings. As one of the only human risk management platforms with a built-in reporting connector in Microsoft Edge for Business, this integration helps organizations within the Microsoft ecosystem maximize their KnowBe4 investments while building a stronger, security focused company.

Resources:

Read the blog post on this new collaboration, and here’s more information from June’s KnowBe4 Defend and Microsoft Defender for Office365 announcement.

Samsung Wallet Now Supported on Coinbase Crypto Platform

Posted in Commentary with tags on July 29, 2025 by itnerd

Starting this week, Samsung Pay will begin rolling out as a payment method and deposit option for trading and funding user accounts within the Coinbase app. The integration reflects Samsung’s ongoing commitment to deliver innovative mobile experiences and Coinbase’s efforts to make fast, easy, and compliant crypto services available to communities worldwide. The feature will be rolled out to select Coinbase users over the next month, with broad availability expected in the near future.

Samsung Wallet combines Samsung Pass and Samsung Pay into a single, easy-to-use application for mobile transactions and all your digital essentials — including memberships, digital keys, and more. It features layers of security including tokenization, biometric authentication, and Samsung’s proprietary defense-grade mobile security platform, Samsung Knox. Highly sensitive information is stored in the embedded secure element, an isolated environment on-device that provides added protection.

To learn more about Samsung Wallet features and device compatibility, visit https://www.samsung.com.

Talk human to me: What Canadians really want from AI

Posted in Commentary with tags on July 29, 2025 by itnerd

We’ve all been there: you’re locked out of your bank account, and the chatbot keeps looping: “Please verify your identity.” We know we’re talking to machines… we just don’t want it to feel that way.

That moment isn’t rare and it’s reshaping consumer expectations. A 2025 report from ServiceNow reveals that 64% of Canadians expect AI chatbots to recognize emotion by the end of the year. 

Why? Because while 62% of Canadians see value in chatbots, a striking 94% still find them frustrating and impersonal. When we say, “this is urgent,” we want tech that can read the room, not just recite a script.  

But the real issue isn’t just that bots lack empathy, it’s that we’re relying on them too much in the wrong moments. 

What Canadians really want is a smarter handoff: 
🧠 AI that handles the boring stuff 
👩‍💻 Humans who can step in with real empathy 
📱 Tech that helps both work better — together 

We’re not anti-tech. We’re just pro-sanity. Canadians are happy to let AI handle the basics, but when something goes sideways, they want a real person, already up to speed, thanks to embedded, context-aware AI working behind the scenes. 

Over 6000% and 4000% VPN Demand Surge in UK

Posted in Commentary with tags on July 29, 2025 by itnerd

VPN Mentor has published a report about an increase of VPN demand in UK following the implementation of the Online Safety Act which requires age verification in order to access adult content and possibly harmful content.

Their research team conducted an analysis of user demand data in the UK and they observed a significant surge of 6430% in VPN demand after the enactment of the age-verification laws with spikes of 900% up to 4000% the following days.

They delve into that and the possible privacy risks this act presents to the people.

You’ll find all the details to their findings here: https://www.vpnmentor.com/news/uk-vpn-surge/

The Canadian Cybersecurity Network and eChannelNEWS/ChannelNEXT Unite to Bridge Canada’s Cybersecurity and Channel Ecosystems

Posted in Commentary with tags , on July 29, 2025 by itnerd

 The Canadian Cybersecurity Network (CCN) and eChannelNEWS/ChannelNEXT are joining forces to strengthen national collaboration between cybersecurity professionals, Managed Security Service Providers (MSSPs), and Managed Service Providers (MSPs). As two of Canada’s most influential technology communities, this partnership will connect CCN’s reach and cybersecurity knowledge with the business-building influence of Canada’s IT channel, delivered through ChannelNEXT peer groups, events, and eChannelNEWS media.

CCN, Canada’s largest cybersecurity community, unites over 45,000 members across business, education, and government for an almost 1.1 million overall population.

ChannelNEXT/eChannelNEWS helps technology vendors and partners grow smarter and stronger through media, events, and channel enablement with a community of over 110,000 channel partners.

Through this partnership, CCN and eChannelNEWS/ChannelNEXT will:

  • Launch joint initiatives and events that bring cybersecurity and channel leaders together
  • Deliver national insights, partner recognition, and marketplace access for MSSPs and cybersecurity vendors
  • Help vendors build channel-ready go-to-market strategies aligned with Canada’s evolving cyber landscape

This collaboration and united vision mark a pivotal moment in building a more integrated, resilient technology ecosystem across Canada.

TELUS launches Wi-Fi 7 In B.C. With Alberta & Quebec Coming Soon

Posted in Commentary with tags on July 29, 2025 by itnerd

TELUS is bringing next-generation internet connectivity to Canada with the launch of Wi-Fi 7, delivering speeds up to four times faster than Wi-Fi 6. Now available in B.C. and coming soon to Alberta and Quebec, new customers on TELUS PureFibre Gigabit plans and above, and existing customers who upgrade to eligible speed tiers can experience faster Wi-Fi speeds, significantly lower latency, and the ability to seamlessly connect more devices at the same time. TELUS’ Wi-Fi 7 hardware’s award winning design is made with 65 per cent recycled plastic, blending form and function and helping reduce environmental impact.

Improved performance

Wi-Fi 7 takes your home internet experience to the next level, delivering speeds up to four times faster than Wi-Fi 6 to keep up with everything your household does online – whether you’re streaming movies in 4K, gaming with friends, or running a smart home full of connected devices. With advanced Multi-Link Operation (MLO), your devices can connect across multiple Wi-Fi bands at once, helping reduce lag and keeping your connection smooth, even when everyone’s online at the same time. Wi-Fi 7 also ensures faster, more reliable performance in every room, making it the perfect solution for homes and hybrid workspaces.

PureFibre advantage

TELUS is the only major provider in Western Canada offering 100 per cent fibre optic connection right to your home, delivering symmetrical speeds and uploads up to five times faster than cable network providers. With Wi-Fi 7, customers can unlock the internet’s full potential with faster, seamless performance.

Award-winning design

Winner of both 2025 Red Dot Awards for design and sustainable design, the new Wi-Fi 7 router is built with at least 65 per cent recycled plastic and comes in packaging that is plastic-free and made from 90 per cent recycled cardboard – making TELUS a sustainability leader in designing internet hardware for the circular economy. Designed from the ground up to be long-lasting, the Wi-Fi 7 internet router features a durable matte finish to minimize wear and tear, a modular construction for easy repair, and is part of TELUS’ refurbishment program to promote reuse, significantly extending its lifespan. 

The new hardware will also integrate seamlessly with the TELUS Connect app for easy setup and control, with additional features and integration with the TELUS SmartHome+ app coming later this year. As internet usage in Canadian homes continues to grow with more smart devices being added each year, TELUS is investing in future-ready technologies that keep customers connected.

In the future, TELUS plans to bring Wi-Fi 7 to even more communities across Canada. For more information about availability and pricing plans, visit telus.com/wifi

Guest Post: How Satellites Can Strengthen Your Digital Resilience

Posted in Commentary with tags on July 29, 2025 by itnerd

By Mike Hicks for Cisco ThousandEyes 

Summary

Explore the different types of satellite technology, their strengths and weaknesses, and the factors that must be considered when it comes to digital resilience.

We talk a lot about cloud computing, but there’s a connectivity layer way above the clouds that should be part of the conversation on achieving digital resilience: satellite connectivity.

Both Geostationary (GEO) and Low Earth Orbit (LEO) satellites can be used to deliver high-speed connectivity to remote areas that are underserved by fixed-line networks. But it’s not only people in rural areas who can benefit from satellite connections—they can also provide a very useful alternate option for customers of fixed-line services.

Whether as your primary connection or a backup circuit, there’s a lot to consider when it comes to satellite connectivity, so here we’re going to explore the different types of satellite technology, their strengths and weaknesses in different use cases, and the factors that must be considered when it comes to achieving digital resilience.

Geostationary Satellites

Let’s start with Geostationary satellites.

Geostationary (GEO) satellites orbit at the same rotational speed as Earth. This means that a GEO satellite completes a circular orbit around the Earth in 24 hours. As a result, the satellite’s position and coverage area remains fixed relative to a specific location or observer on the Earth’s surface. They do move occasionally, either because they’ve drifted slightly out of position and need to be moved back, or because they’re being shifted to a new location. The satellites have fuel on board to drive them when needs be, but by and large they cover a specific footprint.

Geostationary satellites orbit at a huge distance from the Earth, approximately 22,000 miles (or 35,000 km) above the equator. That has both advantages and downsides. On the plus side, hovering at such height means each satellite can cover an enormous area on the ground; a single satellite can cover as much as a third of the Earth’s surface.

However, that level of altitude comes at the expense of responsiveness. Latency times can stretch from several hundred milliseconds to 1 second. That’s not a disaster for day-to-day web surfing, but it’s a huge problem for real-time applications such as video conferencing. The bandwidth of geostationary services, particularly on the uplink, is often also restricted to the tens of megabits per second, well below the gigabits per second you can achieve on fiber connections.

LEO Satellites

Geostationary satellites have in many ways been superseded by Low Earth Orbit (LEO) satellites, of which a well-known example is Starlink.

LEO satellites orbit at a much lower altitude, typically in the range of 310-745 miles (or 500-1,200 km). That means latency is greatly reduced, sometimes as low as 50 ms. That’s not quite fiber levels of latency, but it’s not a million miles off either. Bandwidth is considerably greater with LEO than geostationary too, with download speeds stretching into the hundreds of megabits per second.

In contrast to Geostationary satellites, LEO satellites are always in motion. If you visit this map, you can see a mesmerizing real-time map of this enormous mesh of 6,000+ satellites traveling around the Earth.

However, this constant motion can create connectivity challenges. Just like your cell phone connects to different cell towers as you drive down a highway, a satellite receiver must also switch from one orbiting satellite to another as they pass over your location on Earth. We can see from ThousandEyes data—and even in the Starlink app—that at times, this can lead to brief disconnections, causing the receiver to momentarily lose connection with a passing satellite overhead.

How Are GEO and LEO Similar?

Whether GEO or LEO, there are connectivity characteristics with satellite services beyond those we’ve already discussed that are shared by both technologies.

For example, both are currently reliant on ground stations, which send and receive signals from the satellites and connect them to the wider Internet. The satellites then relay this signal from the ground station to receivers in people’s homes or businesses, providing a two-way link.

The availability of ground stations is, therefore, a crucial component in service performance. The closer a user is to a ground station, the faster their data will reach the Internet backbone, because it has less distance to travel. For those living in remote areas, far away from the closest ground station, this can greatly increase latency or decrease bandwidth.

Additionally, both GEO and LEO satellites are susceptible to atmospheric conditions and weather. Factors like fog, heavy clouds, and lightning can disrupt the signal, and even snow accumulation on receiver equipment can negatively affect performance. For instance, to mitigate possible weather impacts, Starlink’s receiver, commonly known as “Dishy,” is equipped with heating elements to melt snow. A clear line of sight from the dish to the satellite is also essential; obstructions such as tree branches swaying in the wind can cause signal disruptions.

Building Digital Resilience

While satellite connectivity has some disadvantages when compared to fixed-line fiber, it also possesses unique strengths. This is why it is increasingly becoming a key component of business resilience planning.

There is not enough satellite bandwidth for communication provider networks to fully rely on satellite as a complete fallback option to serve their customers, but individual businesses and consumers can. In Perth, Australia, I use a fixed-line Internet connection complemented by Starlink. I have router equipment that combines the bandwidth from both connections, allowing me to match network characteristics to application requirements.

This exemplifies an important factor to consider when choosing among various types of Internet connectivity: understanding the characteristics of your applications and aligning them with the network’s capabilities. For instance, the Starlink connection offers significantly higher downstream bandwidth compared to my fixed-line connection, making it more suitable for activities like streaming video or general web browsing. In these scenarios, latency or occasional connection drops are not critical issues as most streaming services buffer a few minutes of video in advance to accommodate potential network interruptions.

When it comes to video conferencing or recording The Internet Report podcast, however, I usually opt for a fixed-line connection. For real-time applications like these, where I’m engaging in conversations with people around the world, it’s essential to minimize latency and ensure consistent service. Inconsistent lag or signal drops can lead to a degraded experience (not to mention an awkward conversation!). Therefore, I prioritize reducing latency and improving consistency, even if it means sacrificing some bandwidth, by using the network that best fits the requirements of these applications.

This comes back to a favorite theme of mine: having a holistic understanding of your overall service delivery chain. Resilience is about keeping the lights on, making sure you always have sufficient connectivity to meet your demands. Whether you opt for fixed-line as your primary connection and satellite as your fallback, or vice versa, will depend on your individual requirements.

One important requirement to consider is the need for reliable connectivity while on the move. Initially, Starlink focused on providing satellite connectivity to specific fixed locations. However, it now offers Starlink Mini, which allows you to take a portable unit with you when you travel. Additionally, special equipment is available for use on boats, where other coverage options might be limited. As a result, given these on-the-move use cases, satellite connectivity may be used in conjunction with 4G or 5G services, instead of relying solely on fixed-line connections. This creates an entirely different set of characteristics to compare.

Improving Traffic Flow

Although satellite connectivity presents challenges, particularly the risk of service interruptions, various traffic management measures are being developed to mitigate these risks and enhance resilience.

One such measure is the TCP BBR (Bottleneck Bandwidth and Round-trip propagation time) congestion control algorithm created by Google, which is utilized for services like YouTube and Google Cloud. Unlike traditional algorithms such as CUBIC, which rely on packet loss to detect congestion, BBR assesses the available bandwidth between the sender and receiver and optimizes the data transmission rate accordingly. It continuously monitors the round-trip time and adjusts the data rates to adapt to changing network conditions.

This approach is especially beneficial for high-latency connections like satellite Internet, as BBR aims to maximize throughput without significantly reducing transmission speeds when packet loss occurs, as older algorithms tended to do.

Google asserts that BBR helps maintain shorter network queues, which can reduce round-trip time by a third. This improvement positively affects response times in latency-sensitive applications, such as chat and gaming, which, as mentioned earlier, are not ideally suited for satellite links.

Space-age Resilience

It’s astounding that satellites traveling at 17,000 mph can enhance the reliability of your Internet connection, but it’s true.

Whether it’s as a backup link to a fixed-line connection or even as your primary connection in an area with limited access to fiber, satellite connectivity is now an affordable, high-speed alternative. Your individual needs and application characteristics must be considered carefully, but space really could provide that extra layer of connectivity resilience you’ve been looking for.