Sage today released new research revealing that small businesses could hold the key to closing Canada’s long-standing productivity gap—if supported by SME-first AI and digital policies.
The report, Canada’s Digital & AI Imperative: Closing the Productivity Gap and Driving SME Growth, shows that while digital adoption is now essential to business survival and growth, uneven access to technology and skills risks creating a two-speed economy that leaves smaller firms behind.
Research Overview
Conducted in collaboration with Strand Partners, the research surveyed over 2,000 SME leaders across Canada. It found that:
- Skills shortages are a growing concern: 41% of medium-sized firms cite a lack of internal expertise as a barrier to scaling digital adoption.
- Cost remains the top hurdle for small firms: 58% say affordability is the biggest barrier to digital transformation.
- Digitalization is mission-critical: 80% of SMEs say it’s essential for growth, and 82% say it’s vital for survival.
- AI adoption is accelerating: 51% of SMEs already use AI, with another 18% planning to adopt it within three years.
- Medium-sized firms are leading the charge: They’re investing nearly twice as much in AI as small firms and reporting significantly higher productivity gains.
- Digital investment pays off: SMEs adopting digital tools see an average 29% productivity boost in the first year, with every dollar invested returning up to $2.40 among digital leaders.
However, regional and sectoral divides persist:
- AI adoption rates range from 56% in Québec to just 28% in Northern Canada.
- Sectors like finance and tech lead the way, while agriculture and construction lag.
- Cost, skills shortages, and unclear ROI remain major barriers.
SME-First AI Policy Recommendations
Sage is urging policymakers to place SME adoption at the heart of Canada’s AI strategy, backed by targeted skills investment and sustained support frameworks. To secure long-term prosperity and global competitiveness, Canada must close its productivity gap through inclusive AI adoption. This means empowering SMEs across all sectors and regions to lead confidently in the digital economy, while ensuring alignment with evolving global standards.
To address the most pressing barriers, Sage recommends the following policy actions:
- Embed SME adoption at the core of national AI strategy
- Equip SMEs with practical AI skills and confidence
- Unlock AI investment through targeted tax breaks and grants
- Deliver trusted, context-specific guidance for SMEs
- Foster a whole-of-ecosystem approach, uniting federal and provincial governments, industry, academia, and community partners
- Accelerate e-invoicing and structured data adoption
Closing Canada’s productivity gap demands inclusive action. Sage urges policymakers to adopt SME-first AI policies grounded in the lived experience of small business leaders. By investing in access, skills, and infrastructure—and aligning globally—Canada can unlock the full potential of its entrepreneurial economy. These priorities reflect the realities of Canadian entrepreneurs and chart a path to inclusive, innovation-led growth. As we mark Small Business Month, Sage calls on all stakeholders to champion a digital economy where small businesses lead.
You can download the report here.
UnifyApps raises $50M to become the Enterprise Operating System for AI to help CIOs succeed with GenAI
Posted in Commentary with tags UnifyApps on October 22, 2025 by itnerdEnterprises have spent decades becoming digital. Now, they must become AI-native. UnifyApps, the company building the Enterprise Operating System for AI, today announced a $50 million Series B led by WestBridge Capital with participation from ICONIQ and others. The new capital brings UnifyApps’ total funding to $81 million and marks a new phase of scale with Ragy Thomas, joining as Chairman and Co-CEO, alongside existing co-founder and CEO Pavitar Singh.
Enterprises have poured millions into GenAI pilots, yet most can’t scale them. Today’s LLMs can’t connect to the siloed systems of record and knowledge to find the right data or to systems of activity to make work happen. Vertical and use-case-specific AI applications remain isolated, each requiring its own integrations across the enterprise—creating costly AI sprawl and stalled outcomes. This challenge results in a 95% failure rate for enterprise AI solutions. UnifyApps closes this gap with an LLM-agnostic, AI-native architecture that unifies systems of knowledge, record, and activity through a low-code/no-code workflow and UI builder—turning fragmented experiments into scalable, production-grade AI.
UnifyApps connects systems of record, knowledge, and activity across the enterprise. It unifies data from platforms like Salesforce, Workday, and corporate intranets, applies the right AI models and ontologies, and acts within the tools employees already use. This closed-loop approach links data, intelligence, and execution—turning fragmented GenAI pilots into scalable business outcomes.
Designed with its Six-Layer Enterprise AI Architecture, UnifyApps brings together system integration, data and ontology management, workflow automation, application experience, and autonomous agent deployment. Companies including HDFC Bank, Deutsche Telekom, Contentstack, Belcorp, Sirion Labs, WalkMe, Air Arabia, Liva Insurance, as well as the Abu Dhabi Government and Dubai Government are using UnifyApps to unify data and accelerate AI adoption. The platform gives CIOs a secure, efficient, and scalable way to embed AI across business processes and lead their organizations into the AI-native era.
New Co-CEO Ragy Thomas brings more than 25 years of enterprise software leadership across industries with deep expertise in CIO relationships, compliance, security, and SaaS operations.
With this new funding, the company will expand the team and European presence, accelerate platform development, and deepen integrations across enterprise technologies while building a catalog of pre-built applications. UnifyApps’ vision extends beyond technology—it’s about enabling enterprises to become living, learning systems. Just as the digital era reshaped every process, the AI-native era will redefine how organizations think, act, and evolve.
UnifyApps’ momentum underscores that shift. The company has grown revenue more than 600% year over year and serves global enterprises across retail, banking, travel, telecom, healthcare, public sector, and technology industries. Customers are using its platform to automate HR operations, streamline claims processing, optimize supply chains, and reimagine customer engagement—achieving measurable efficiency gains within months of deployment.
Being AI-native isn’t a feature, it’s fundamental to surviving in the AI-era. UnifyApps believes enterprises that evolve with AI will not just automate tasks but also reinvent how they create value, govern systems, and engage the world around them.
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