Archive for Palm

Palm Releases WebOS 1.1 For The Pre…. iTunes Syncing Is Back For Now

Posted in Commentary with tags , , on July 23, 2009 by itnerd

Let the cat and mouse game begin. After Apple killed the ability for iTunes to sync to non-Apple products, Palm has come out with an update to the WebOS for the Pre that restores this ability. Oh, it adds a bunch of other things that business users might care about. Check out the details here. You can expect this to not last long as Apple is likely to kill this again.

Assuming that they don’t unleash the iLawyers first.

iTunes 8.2.1 Breaks Palm Pre Syncing…. Why Am I Not Shocked By This?

Posted in Commentary with tags , , , on July 15, 2009 by itnerd

I had a feeling that this wouldn’t last long. iTunes 8.2.1 hit the streets today. Here’s what the read me from Software update says:

iTunes 8.2 now supports iPhone or iPod touch with the iPhone 3.0 Software Update. iTunes 8.2 also includes many accessibility improvements and bug fixes.

iTunes 8.2.1 provides a number of important bug fixes and addresses an issue with verification of Apple devices.

So, what does “addresses an issue with verification of Apple devices” mean? If you’re a Palm Pre user, it means your smartphone won’t sync with iTunes anymore. Don’t buy it? Here’s what Apple said to BusinessWeek:

“iTunes 8.2.1 is a free software update that provides a number of important bug fixes,” says Apple spokeswoman Natalie Kerris. “It also disables devices falsely pretending to be iPods, including the Palm Pre. As we’ve said before, newer versions of Apple’s iTunes software may no longer provide syncing functionality with unsupported digital media players.”

So if you’re a Pre user you should not update to the latest iTunes. Of course you can expect Palm to come out with some kind of firmware update to enable syncing again. At which point you can expect Apple to come out with another iTunes update that breaks that ability. At which point, lawyers (or iLawyers if you’re Apple) may get involved.

So here’s a question that I’ve got for you guys and girls. Is Apple justified in doing this or are they acting kind of Microsoft like (seeing as they control the majority of the digital media player market)? Please leave a comment and let us know your thoughts.

Palm Pre Has Build Quality Issues…. Palm Fanbois Not Impressed

Posted in Commentary with tags , on July 9, 2009 by itnerd

I’ve just come across a thread over at precentral.net that seems to indicate that the early adopters of the Pre are not impressed with the build quality of the device. Here’s some more notable quotes:

I am EXTREMELY disappointed with the build quality of the hardware and even mroe disappointed that Palm has not acknowledged it or starting fixing the issues. My first pre had a bunch of hotspots at the bottom of the screen, my second pre was sent to me by Palm and it turned out to be refurbished with the slider tracks all over the place, and finally I went into a sprint store to get a new one, but found a dead pixel when I got home.

And:

Well, the problems are real. I’m on my 5th Pre, all had problems that were unacceptable. My current one has a stuck pixel, but I’m okay with that.

And finally this:

My current phone (#5) has at least 2 bad pixels and I’ll live with that. But Pre #2 had at least 11 stuck pixels and and Pre #3 had at least 9 stuck pixels. I don’t think it’s unreasonable for me to say that that is too many.

That by itself wouldn’t make me post something like this. But when people start posting pictures on the Interwebs, you have to start taking it a bit more seriously.

Now I’ll be the first to admit that when you launch a brand new product, bad stuff will happen and complaints will surface. Just look at the launch of the iPhone as an example of how things can go pear shaped. When that happens, a decent product will often get killed because of all the negative press. So if I were Palm, I’d get in front of this issue quickly. It doesn’t matter if it’s ten people who have this issue or a thousand. The negative press stands to kill any hope the Pre has of rescuing Palm.

Palm To Release GSM Pre… In Europe… Way To Go Palm… NOT!

Posted in Commentary with tags on July 7, 2009 by itnerd

If you’ve read my blog over the last few months, I’ve been kind of critical of the Palm Pre. One of the reasons that I haven’t shown it any love is the fact that it wasn’t a GSM phone:

The Pre uses EVDO and not HSDPA. Palm must have missed the memo that HSDPA is what most of the planet uses for wireless data and they would have been better served to use that standard on the Pre. But I suspect Palm’s desire to get a carrier that would bend over and take it like a prison bitch play ball with them supersedes the need to make a smartphone that not only could be used outside North America, but would be available to a wide variety of carriers world wide. At least it has WiFi so Pre users who buy it from Sprint can go to Europe and still get their e-mail.

Is that harsh? Yes. But it’s true. That changed slightly today. Palm has announced a GSM version of the Pre. The problem is, it’s been announced for Europe:

Palm, Inc. (Nasdaq:PALM) today announced that the Palm(R) Pre(TM) phone is scheduled to be available initially in the UK, Ireland and Germany exclusively on the O2 network, and in Spain exclusively on the Movistar network, in time for the holidays. Palm Pre, the first phone based on the new Palm webOS(TM) mobile platform, brings your information from the many places it resides – on your phone, at work or on the web – into one simple, integrated view.(1)

Well, that’s craptasitc. I guess as far as Palm is concerned, North Americans on GSM carriers like Rogers/Fido, AT&T Wireless, and T-Mobile don’t need a GSM version of this phone. They’d be wrong of course. Just look at their competitors who either put phones out on both GSM and non-GSM versions, or stick with GSM only. Sadly, I think that they’ll figure this out the hard way when their North American sales don’t meet with their expectations.

Apple Issues Warning About Third Party Devices Syncing With iTunes [UPDATED]

Posted in Commentary with tags , , , on June 17, 2009 by itnerd

You knew that Apple wasn’t going to sit idly by and allow third party devices to sync to iTunes. But what I didn’t expect was a warning about it that is posted in their knowledge base:

Apple is aware that some third-parties claim that their digital media players are able to sync with Apple software. However, Apple does not provide support for, or test for compatibility with, non-Apple digital media players and, because software changes over time, newer versions of Apple’s iTunes software may no longer provide syncing functionality with non-Apple digital media players.

I guess that translates to “It works for now. But if it doesn’t work in the future because we do something, don’t come crying to us.” That’s pretty soft by Apple standards. I really thought that they would have sent the iLawyers after companies that have made their devices sync with iTunes. I’m thinking specifically of Palm and the new Pre here, but the BlackBerry does the same thing via BlackBerry Desktop Manager on Windows. Perhaps Apple isn’t looking for a fight… At least not yet.

UPDATE: Palm has responded to Apple via All Things Digital. Let the mud slinging begin.

Colligan Out, Rubinstein In As Palm CEO….. Did I Miss A Memo?

Posted in Commentary with tags on June 11, 2009 by itnerd

Hot on the heels of the release of the Palm Pre, comes the news that there’s been a change at the top of the Palm food chain:

Palm, Inc. (Nasdaq: PALM) today announced that its board of directors has appointed Jon Rubinstein to lead the company as Chairman and CEO upon the departure of Ed Colligan, who is stepping down after sixteen years of leadership at the company. Rubinstein, who joined Palm as Executive Chairman in October 2007 to help bring innovation back to the company, assumes his role as CEO on June 12. Colligan plans to take some time off, then join Elevation Partners.

You have to wonder why this is happening now. Is Colligan leaving for personal reasons? Is the Elevation Partners (who are major investors in Palm) opportunity a much better one than being CEO at Palm? Did the board want a change? It’s hard to tell from a three paragraph press release.

Any guesses?

In any case, ex-Apple employee Rubinstein is widely credited with delivering the iMac and then the iPod and both were helped along by the return to Apple of the holy one Steve Jobs which helped bring Apple back from the dead. So perhaps Palm has a CEO who can take them to the next level. If so, then the Palm Pre will be his first litmus test.

The Palm Pre Launch…. Not Exactly Drawing The Huge Crowds

Posted in Commentary with tags , on June 8, 2009 by itnerd

The Palm Pre launched on Saturday and here’s a couple of observations from trolling the Interwebs. First is the fact that ZDNet claims that Palm may have sold as many as 50,000 of the devices this past weekend. Not exactly a trivial number, but far less than the iPhone launch a couple of years ago. Then there’s this shot of the lineup for the Palm Pre vs. the lineup for the iPhone. While not scientific, it is telling about how popular the Pre is (or isn’t when compared to the iPhone). Still, these are early days and we’ll see over the long term how this plays out.

Oh, if Apple announces a new iPhone sometime after 1PM EST at the WWDC as expected by many including yours truly, you can probably write of the Pre and Palm along with it.

Palm Pre Syncs With iTunes…. I Wonder How Long That Will Last?

Posted in Commentary with tags , on May 28, 2009 by itnerd

Fortune Magazine tripped over something interesting. The Palm Pre syncs “flawlessly” with iTunes:

In fact, the iTunes Store treats the Pre just as it would an iPod or an iPhone with one exception: it can’t handle old copy-protected songs.

One wonders if Palm is about to have the iLawyers unleashed upon them, or a new version of iTunes will ship around the time that the Pre hits the streets that “breaks” this feature. My bet is all of the above seeing as acting Apple God CEO Tim Cook has already told the world that legal action will be unleashed upon Palm if they infringe upon any Apple IP. Plus Apple has in the past come out with fixes that stop some third party software/hardware from working.

I think we should get the popcorn ready, this is about to get interesting.

Palm Pre To Hit Stores On June 6th Says Sprint…. They Should Have Picked Another Date

Posted in Commentary with tags on May 19, 2009 by itnerd

Ending the rumor mill once and for all, Sprint dropped this press release on the universe to announce that the much hyped Palm Pre will be hitting stores on June 6th. Oh, there are some more details:

Sprint (NYSE: S) today announced pricing and nationwide availability for the highly anticipated Palm® Pre™ phone, offered exclusively from Sprint. Palm Pre will be available nationwide on June 6 in Sprint stores, Best Buy, Radio Shack, select Wal-Mart stores and online at Sprint.com for $199.99 with a two-year service agreement and after a $100 mail-in rebate. Running on the new Palm webOS™ mobile platform, Pre brings together your important information from where it resides – on your phone, at your work or on the web – into one logical view.(1)

One wonders if they hype will be short lived. Apple has the World Wide Developers Conference just two days after this where they are expected by many to release the iPhone/iPod Touch 3.0 software to the hordes of Apple fanbois, as well as possibly announce a new iPhone. This goes back to what I’ve been saying for a while now. This is a hail Mary moment for Palm. One I suspect will not end with a touchdown.

Palm Pre To Launch In June… At Least That’s What The New York Times Says….

Posted in Commentary with tags on May 18, 2009 by itnerd

For those of you waiting with anticipation for the arrival of the Palm Pre, the New York Times says that the much hyped smart phone will hit the streets in early June. Plus they state this:

Palm, a once-iconic device maker that has fallen on hard times, has been hyping the Pre for months as an iPhone killer, but the company has given few peeks to analysts and reviewers. Analysts say the stakes are high for Sprint Nextel, which has exclusive rights to the phone in the United States, but even higher for Palm, which is based in Silicon Valley.

“This is make or break for Palm,” said Mr. Wolf, noting that Palm, also the maker of Treo and Centro phones, lost about $98 million in the last quarter, consistent with losses in other recent quarters. “It’s not make or break for Sprint, but clearly Sprint is in trouble, too, and needs a hit.”

I guess that validates my thought that this is a hail Mary for Palm. Although Palm denies it:

Lynn Fox, a spokeswoman for Palm, played down the importance of the Pre itself, saying it was the first “in a long line” of devices that will use Palm’s new mobile operating system. “The Pre isn’t a bet-the-company device,” Ms. Fox said.

Sure. Right. I’m calling it now. If this flops, Palm is screwed. This is an all in moement for them whether they want to admit it or not. In any case, We’ll see in a few weeks if Palm survives to play another hand, or they go bust.