Archive for Wind Mobile

Wind Mobile’s Parent Company Bought…. A New Telco Superpower?

Posted in Commentary with tags on March 17, 2011 by itnerd

Ignoring the fact that they are fighting to stay in business in Canada, the news is out that Wind Mobile’s parent company WIND Telecom SpA is being bought by Russian mobile telephone operator VimpelCom for $6 billion. What does that mean for Canadian Wind Mobile’s customers?:

This transaction would create the world’s fifth largest mobile operator by subscribers – more than 173 million subscribers!

This is great news for us. Our partner, Orascom, will be even larger and stronger as a financial partner. This gives us more leverage and increased scale with telecom network equipment manufacturers and more importantly, for devices including handsets and tablets. This will also give us more access to international cooperation for roaming and long distance services. All of that means the ability to deliver even more value to all of our customers.

Assuming that they stay in business, this is going to be a game changer. Nobody else in Canada is going to have their coverage worldwide. Not Rogers, not Bell, not Telus. If I were those three, I’d be hoping that the Canadian Government loses their appeal.

Canadian Government To Appeal Wind Mobile Court Ruling

Posted in Commentary with tags , on February 15, 2011 by itnerd

I have to admit that I am very happy to see that the Canadian government has decided to appeal the ruling by a Federal Court that stopped them from allowing Wind Mobile to operate in Canada:

Ottawa will appeal a Federal Court ruling on Feb. 4 striking down cabinet’s 2009 decision allowing Globalive to launch its Wind Mobile wireless brand, Industry Minister Tony Clement said Tuesday.

Clement said Globalive — majority-funded by Egyptian billionaire Naguib Sawiris’s Orascom empire — does qualify as a Canadian company under the Telecommunications Act, and the government wants to foster consumer choice and competition.

If you read the rest of the story, you’ll see that other telcos (namely Public Mobile) as well as a former CTRC chairman saying that this isn’t fair. My answer to that is that both of them is get a clue. I’ve been saying for ages that what Canada lacks is competition in the telco space. There seems to be no desire for the big three telcos in Canada (being Rogers, Telus, and Bell) to offer their services at a reasonable price. As a result, there are third world countries that have lower cell phone and Internet rates than Canada does.
I for one want this appeal to succeed. If it doesn’t, the Government should change the laws that prevent non-Canadian companies from entering the telco space in Canada. Then let the best telco win. My guess is that under that scenario, it won’t be Rogers, Telus, or Bell as none of those companies would have any clue how to compete against real competition. I guess that’s why they’re secretly hoping that this appeal fails.

Canadian Government’s Decision On Wind Mobile Overturned… That Sucks

Posted in Commentary with tags , on February 5, 2011 by itnerd

In a stunning turn of events, the much welcomed decision by the Canadian Government to reverse the decision to keep Wind Mobile out of the Canadian marketplace that was made by the CRTC, has been overturned by a federal Court:

On Friday, Federal Court Justice Roger Hughes found Ottawa’s move was based on “errors of law” and ruled it null and void. He also ordered a 45-day stay in the ruling, meaning the company has time to appeal and continue to operate in the interim.

Clearly, Wind Mobile was not happy with this decision:
“We are very disappointed with this decision,” Globalive chairman Anthony Lacavera said. “We are examining our options but this is not over yet. We don’t intend to back down.”
The Canadian Government was also not happy with this:

Industry Minister Tony Clement said the government is studying the ruling and examining its options. “Our [government] stands with consumers who want more competition,” he said in a tweet.

Later, Clement commented on the decision in an interview to air Saturday on CBC Radio’s The House.

“I’ll be studying the decision and reviewing our options, but … our government still believes very strongly that we should be on the side of consumers, and what consumers want is more choice,” Clement told host Kathleen Petty.

Clement said the case came down to the fact the wireless auction that Globalive bid on was for Canadian companies only, and the CRTC had decided it had too much foreign ownership due to its Egyptian investment. The cabinet overturned the CRTC, and the federal court struck down the cabinet’s decision Friday.

“Globalive, cabinet decided, was Canadian enough to participate in the auction. And so that’s the decision we have to, in terms of the Federal Court decision, have to decide whether to appeal their judgment that we were wrong in that regard.”

This sucks. Canada needs more competition in the telco marketplace, not less. The big three (meaning Bell, Rogers, Telus) don’t innovate, nor do they offer the best value for Canadians hard earned dollars. And this holds true for wireless, Internet, or wireline telephone. I seriously don’t think that Canadians would care less if a company who could deliver the best value for Canadians were foreign owned or not. I urge the Canadian government to appeal this decision, and when they’re done with that they should kill off the CRTC once and for all as the CRTC does absolutely nothing to bring value to the marketplace. Instead it seems that the only reason why the CRTC exists is to protect the interests of the big three telcos.

Wind Moblie Serves Up Lawsuit Against Rogers Over Chatr… Shock… Not.

Posted in Commentary with tags , , on October 3, 2010 by itnerd

It seems that Mobilicity isn’t the only one who can be ticked off at Rogers launching the Chatr brand. Wind Mobile has now unleashed the legal dogs upon Rogers by filing a formal complaint with the Competition Bureau:

In an interview on Thursday, Mr. Lacavera stressed his Competition Bureau complaint was different from Mobilicity chairman John Bitove’s, which many legal experts and wireless executives had dismissed out of hand because Rogers’ prices did not undercut the new entrants’ pricing, but rather matched it.

Mr. Lacavera said he wasn’t “whining” about competition, but merely wanted to address Chatr’s marketing material, which has built a campaign around the fact that it has the same prices as many new entrants, such as Wind and Mobilicity, but has a much more stable network with “fewer dropped calls.” The influential Canadian telecom consultancy SeaBoard Group, among others, has previously criticized Wind for having a spotty network, though many in the industry say this is normal for a new wireless network and it is, in fact, improving with time.

But these dropped calls, Mr. Lacavera said, are the result of a “regulatory loophole” related to a “hard” hand-off, where calls are dropped when Wind customers roam from Wind’s network territory onto the network of a big incumbent. He said this is in contrast to other countries where a “soft” hand-off is the norm, whereby the call is seamlessly transferred back and forth from one network to the other without the call ending and annoying the consumer.

It totally makes sense that Rogers is going to act in a manner that some such as these new cell companies would see as being predatory. They have the finance to do so. And I am pretty sure that they feel that they have to protect their market share any way they can. Personally, I can tell Rogers how to deal with the threat of new entrants in the cell phone market. Lower your prices to be in the area of the new entrants, give superior customer service, and push the advantage of a mature network. They don’t need to create a new brand to do this. Just take the Rogers band which they spent so much money on and do all of what I mentioned. One other thing, they don’t have to beat the prices of the new entrants. They just have to be in the same area and combine it with the other stuff I mentioned. I assure you, they’d do very well if they did that.

But it’s too late now and I suspect that Rogers may wish that they never started Chatr.

Wind Mobile Majority Owner Calls Canadian Competition “A Joke”

Posted in Commentary with tags on September 3, 2010 by itnerd

I spotted this story between flights on The Globe And Mail website today. Naguib Sawiris who is the Executive chairman of Orascom Telecom Holding SAE and Weather Investments SpA, which makes him the majority owner of Wind Mobile had this to say about his competition Canada:

Mr. Sawiris said the Big Three Canadian telecom players are “a joke,” and that he would never invest in them because they are “too big, too slow.”

“I have been offered by two of them to buy me out at a very significant profit,” Mr. Sawiris said. “But that means I’m a broker, not an industrialist. It’s against my saga, against my history. I’m not the kind of guy who goes out for the money. It’s about success. And this, I would consider it as a bribe.”

I encourage you to read the rest of the story as it’s very interesting.

In any case, he’s pretty bombastic for a guy who’s just shown up on the scene. Given that Wind only has 100,000 or so subscribers as I type this, we’ll see if he’s still acting like that this time next year. Still, it is refreshing to hear someone with the desire to stand up to the incumbents in Canada’s telco market.

Wind Mobile Launches…. Perhaps Not The Game Changer We’re Looking For…

Posted in Commentary with tags on December 16, 2009 by itnerd

For those of you waiting for Wind Mobile to go live, wait no longer. They’re live as of today and if you check out their website, they have all the details online finally. You can check their plan pricing here and it is very compelling. Their cheapest plan is $15 a month. Their most expensive plan is $45 a month and it gives you unlimited talk, text and voice mail according to them. It also gives you caller ID too. There’s some other features such as:

  • no contracts on any services
  • no system access fees
  • no fees for enhanced 911 services
  • no charge for incoming long distance
  • no penalties for changing or cancelling a plan
  • unlimited calling to another Wind Mobile customer across Canada

That will get the attention of Rogers, Bell, and Telus. What got my attention is the network coverage. They’re only live in Calgary and Toronto at the moment and their coverage doesn’t match the big three. I guess that as long as you stay in what they call their “home zone” you’re fine. Which means that Wind is going to be the choice for teenagers, and people who are only going between home and work within one of Wind’s  “home zones.” For someone like me who travels a fair bit all over the place, that’s a negative. Then there’s their phone selection. They have the requisite BlackBerry (a 9700 model), a couple other smart phones (one by HTC), a data stick, and a basic phone from Samsung. Not a huge selection, but I remember that Fido (before they were purchased by Rogers) didn’t have the biggest selection either when they first launched. So that shouldn’t bother you in the least.

Wind plans to be in other cities across Canada in 2010 so perhaps their coverage will expand at that time. When their network footprint does approach the size of the big three, they may pose a serious threat to them. That of course assumes the pricing stays the same. Until then, Wind Mobile’s ability to be a game changer is going to be somewhat limited I would suspect.

Wind Mobile’s Price Plans Leaked…. Yet Again….

Posted in Commentary with tags on December 13, 2009 by itnerd

I really wish Wind Mobile would just step up to the table and show us what their price plans are. Because it seems that yet another “leak” has happened on Howardforums.com. I’ll hit the highlights below:

Chat: $15 per month
Unlimited WIND to WIND calling (Canada wide)
Unlimited incoming text
100 province-wide voice minutes
50 text messages

Always Talk: $35 per month
Unlimited WIND to WIND calling (Canada wide)
Unlimited province-wide calling
Unlimited incoming text
50 outgoing text messages

Always Shout: $45 per month
Unlimited Canada-wide calling
Unlimited incoming /outgoing text messages
Voicemail

Data Plans
Infinite Mobile: $35 per month (used with any voice plan)
Unlimited internet for phones (tethering too)

Infinite Laptop: $45 per month
Unlimited internet for USB data sticks

Possibly there will be a web on your phone only type data plan for $10/mn.

BlackBerry data plans
Social BlackBerry: $10 per month
Unlimited instant messaging, Facebook and MySpace.

Infinite BlackBerry: $35 per month (used with any voice plan)
Unlimited internet for BlackBerry

Addons:
Voice: 10c Per Minute with the $15 plan
SMS: 10c each
MMS: 20c each
Voicemail: $5

If these are even remotely accurate, Bell, Telus and Rogers have a lot to fear. Now I’ve said in the past that if Wind launches, I’d switch. But I’m waiting for their pricing plans to become public (rather than constantly being leaked) as well as what their coverage is going to be. That’s an important point as it doesn’t matter how affordable the phone and the plans are if you can’t use it where you need to use it.

So how about it Wind Mobile? Now that you’ve got the green light to go to work, how about coming out with your pricing and coverage? That way we can make a decision to go with you or not.

Globalive/Wind Mobile Given Green Light By Minister Clement… Rogers, Bell And Telus Crap Their Pants [UPDATED x2]

Posted in Commentary with tags , , on December 11, 2009 by itnerd

Today is a great day for the wireless industry in Canada. Industry Minister Tony Clement has overturned the CRTC decision that kept Globalive/Wind Mobile from starting and gave them the green light to to start up its service “without delay:”

“Consumers will vote with their feet and their pocketbooks and that’s the way the market works,” Clement told reporters after the announcement in Ottawa.

I suspect that a lot of them are about to start voting, starting with the stock markets. BCE, Telus, and Rogers stock are all down as I type this. I guess the impending completion has sent some investors to the exits.

Oh, what does Globalive/Wind Mobile have to say about this? Here’s an excerpt from a press release issued not too long ago:

“This is a new day for wireless in Canada. This holiday season we will start to provide Canadians with the competitive choice that they want and deserve,” said Anthony Lacavera, Chairman of Globalive and WIND Mobile. “We thank the Government of Canada for a decision that will serve the best interests of Canadian consumers.”

In its decision today, the Government of Canada concluded that Globalive is a Canadian company that meets the Canadian ownership and control requirements under the Telecommunications Act by varying an October 29 CRTC decision (Telecom Decision CRTC 2009-678).

“For too long, Canadians have suffered from higher prices and an underwhelming customer experience,” said Ken Campbell, CEO of WIND Mobile. “We look forward to offering the most unforgettably positive mobile experience in Canada. In return, we’re asking Canadians to make a new choice in wireless and sign up on WINDmobile.ca today.”

I’m guessing that there’s a lot of stressed out execs who work for Rogers, Bell, and Telus. For them, Santa brought them a lump of coal for Christmas.

UPDATE: I e-mailed Bell, Telus, and Rogers for their comments on this story. My “best friends at Rogers” have given me this reply:

As for the Globalive decision, we believe competition is good for Canadian consumers. We’ve always thrived in a competitive environment and we’re ready to meet the competition head on.

I have to say that I may not always be a fan of Rogers, but at least they respond to my e-mails. Even if it’s to give me a bolierplate answer or to say no-comment. That’s more than I can say for some other companies that I’ve tried to e-mail for comments for this blog. Score one for Rogers.

I’ll let you know if I get a response from Bell or Telus, but from past experience I’m not holding my breath.

UPDATE #2: Much to my surprise, Telus responded. Here’s what they said via Media Relations person Sean Hall:

December 11, 2009
TELUS disappointed with Globalive decision

Vancouver, B.C. – TELUS is disappointed the federal Cabinet has overturned a recent decision by the Canadian Radio-television Telecommunications Commission (CRTC) regarding the application of Canada’s foreign ownership rules. The Cabinet decision to overturn the CRTC on this matter sets a new precedent for the interpretation of foreign ownership rules affecting a variety of sectors including telecom and broadcasting.


On October 29, the CRTC found that Globalive was controlled by Orascom Telecom, an Egyptian based carrier that owns more than 80 per cent of its capital structure, and that this unprecedented level of control does not meet Canada’s foreign ownership laws. Accordingly, the CRTC set out a path for Globalive to become compliant under the same rules all other companies in the industry are forced to abide by.


“We are disappointed with Cabinet’s decision to give one competitor a unique advantage, after bidders that spent $4 billion in the last auction were explicitly told that the rules prohibited foreign ownership and control,” said Michael Hennessy, TELUS senior vice-president of Regulatory and Government Affairs. “This decision has implications extending well beyond the telecommunications industry, given it creates a precedent on what constitutes compliance with foreign control restrictions.”


Hennessy added that it is clear Globalive should not have been allowed to participate in the June, 2009 Advanced Wireless Services (AWS) spectrum action and be licensed as a Canadian carrier to begin with, given it clearly was not complying with the laws governing Canada’s telecommunications industry.  Not only did the CRTC find that Globalive was not compliant after a comprehensive and open public review process, but that decision followed a number of changes in the corporate structure and governance of Globalive through negotiations with Industry Canada and the CRTC in order to reduce the foreign control by Orascom. The CRTC ruling suggests that Globalive participated in the AWS auction while in a non compliant state thereby affecting the outcome for all bidders, including new entrants that had played by the rules.


“Overturning the CRTC will not change the fact other bidders, including new entrants and incumbents, that were directed by the auction rules to comply with federal law and structured their affairs accordingly feel they were misled,” said Hennessy. “If one foreign carrier can control 80 per cent of the capital in a company and still be called Canadian, then the law is now rendered either effectively meaningless or a double standard has been created for the benefit of one carrier, Globalive.”


As it did prior to the 2008 AWS wireless auction, TELUS continues to recommend to the government that in order to avoid similar situations arising again, all bidders in future spectrum auctions should be pre-qualified as legitimate, Canadian owned and controlled entities.


Taking an aggressive interpretation and thereby making a special exemption and setting a precedent with respect to Globalive’s ownership was not necessary to increase competition. Globalive could have amended its corporate structure and governance to become compliant without any need for government intervention in allowing it to circumvent Canada’s foreign ownership laws.  Moreover, there are several new wireless companies entering the Canadian market, regardless of Globalive’s participation. TELUS welcomes healthy competition in the Canadian wireless industry but maintains that all industry entrants should all be required to adhere to Canadian laws that govern foreign ownership until Parliament debates and votes to change the law.
“TELUS has never been opposed to foreign ownership restrictions being lifted by Parliament,” said Hennessy. “All we have asked is simply that all communications companies in Canada operate under the same rules without an artificial and unfair advantage being handed to one company.”

About TELUS
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 11.9 million customer connections including 6.4 million wireless subscribers, 4.1 million wireline network access lines and 1.2 million Internet subscribers and more than 100,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $137 million to charitable and not-for-profit organizations and volunteered more than 2.6 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit TELUS.com.

No word from Bell yet. Not that I expect to hear anything from them. But given that two of the big three in the wireless market in Canada have sent me a comment, perhaps they’ll wake up and comment.

Clement Warns That Cabinet Could Overturn Globalive Decision

Posted in Commentary with tags , on December 6, 2009 by itnerd

The rest of the Canadian wireless industry must be concerned because of some recent comments made by Industry Minister Tony Clement about the Globalive mess that was created by the CRTC. According to the Canadian Press, he said this:

“We do have the power through an order of council in cabinet to amend or vary the decision of the CRTC,” Clement said Thursday after a speech to the Canadian Club of Toronto.

That has to be the biggest hint yet that Globalive could still launch. Considering that the current government in Ottawa sees the CRTC in a negative light, it could happen. That should scare the hell of Rogers, Bell, and Telus.

Hopefully Clement gets the message that Canadians need a real alternative to the “big three” wireless companies and do the right thing.

Wind Mobile: Kindness To Strangers And A Boot To Rogers, Bell, Telus

Posted in Commentary with tags on November 19, 2009 by itnerd

These are interesting times at the moment.

Wind Mobile has shot back at musings by Rogers CEO Nadir Mohamed (among others) about buying their spectrum. In a blog posting, Wind Mobile’s Chief Customer Officer Chris Robbins had this to say:

We’ve been listening to Canadians for over a year as we’ve built out a network, and stores and services and platforms. Our goal is to be here to stay. Rogers and others should invest their money in adding value back to their own customers, before they look at “buying spectrum.”

That should get the attention of Rogers, Bell, and Telus. Oh yeah, according to the Toronto Star Wind Mobile is keeping their call center staff busy:

And so, instead of working, [Anu] Singer’s [Call center manager for Wind Mobile] employees are performing random acts of kindness, doing odd jobs at food banks, pumping gas and giving out free bus tickets in Brampton.

“I’ve actually been on the phone with schools in the Mississauga area … to ask if we can drop off pizza for their staff,” Singer said. Most wondered what she wanted in return.

Nothing; they just don’t have much else to do because WIND Mobile is the cellular division of spurned telecom provider Globalive Communications Corp.

Hmmm…. Random acts of kindness to win the hearts and minds of consumers and make the other three wireless carriers look bad in an indirect way. That’s a brilliant strategy! That’s one more reason why I would switch my phones to Wind Mobile if they get the green light to launch.

All that needs to happen is for Industry Minister Tony Clement to do the right thing.