Archive for January 16, 2024

TELUS Mobility For Good Launches New Rate Plan

Posted in Commentary with tags on January 16, 2024 by itnerd

TELUS has made an announcement on the expansion of the TELUS’ Mobility for Good program

Today, TELUS has launched a new rate plan, $35/month with 10GB of data providing more data at a discounted cost. This means youth aging out of care, low-income seniors and government-assisted refugees will have the option of choosing a $25/month plan with 3GB data, or $35/month plan with 10GB data

Already supporting more than 21,000 low-income seniors, youth aging out of care and government-assisted refugees across Canada, the Mobility for Good program enables these individuals to stay in touch with friends and vital support networks, search for somewhere to live, find education and job opportunities, and build credit.

This new rate plan is another way TELUS is leading with purpose and helping ensure everyone has access to world-leading technology through TELUS’ Connecting for Good programs.

To learn more about Mobility for Good eligibility requirements and to apply directly online, visit telus.com/mobilityforgood

TELUS Now Offers A Seamless Way to activate eSIM for iPhone customers with eSIM Carrier Activation

Posted in Commentary with tags on January 16, 2024 by itnerd

Available to TELUS customers with a compatible iPhone on iOS 17.2 or later can take advantage of a new capability from TELUS which allows users to conveniently set up and activate a new line via eSIM directly on their iPhone. To take advantage of the new eSIM Carrier Activation feature, TELUS customers can head to the TELUS website or visit any TELUS retail location and:

  1. Purchase a brand new iPhone and select an eSIM at the time of checkout. An eSIM will be sent digitally to the new iPhone during the initial set up – meaning no more physical vouchers are required to get started.
  2. Bring in their own compatible iPhone and activate a new line at TELUS. Customers can instantly activate on eSIM within minutes by simply entering the EID of their device.

Koodo customers purchasing or activating a compatible iPhone can also take advantage of the new eSIM Carrier activation by visiting any retail location.

Check out telus.com/eSIM for more information.

Advil Presents An In-Game Solution To Fight Gaming Headaches

Posted in Commentary with tags on January 16, 2024 by itnerd

As a leading pain relief brand in Canada, Advil is excited to Introduce gaming audiences to the newly launched  – Advil Head Settings. A series of genre-based guidelines that empower gamers of all levels to fine-tune their in-game PC settings, effectively reducing the onscreen stimulation that can lead to headaches. Designed for gaming genres with the most on-screen action and stimuli, Advil Head Settings cover First-Person Perspective, Action RPGs, Third Person Perspective, MOBAs (Multiplayer Online Battle Arena), Role-Playing Games, Sports, and Racing.  

Visit advil.ca/head-settings to access Advil Head Settings. 

Elon Musk Is Making A Power Play At Tesla…. Why?

Posted in Commentary with tags on January 16, 2024 by itnerd

Elon Musk owns 13% of Tesla’s stock. But apparently that’s not good enough for him as now he wants 25%. And unless he gets that 25%, he’ll take AI and robotics development outside of Tesla. Here’s the Tweets that brought this to light:

What’s the deal here? Well, Elon loves to play both sides of the AI fence. On one hand he is anti AI as he has said that AI poses an existential threat to humanity as far back as 2018. He’s also been critical of OpenAI (a company that he co-founded by the way). But he’s also claimed that Tesla has been working on AI and he claims that tech will blow the doors off of anything else. I’m mentioning this because I think that AI is acting as a smokescreen for Elon to simply get more control of Tesla. Why does he want more control of Tesla? I don’t know for sure, but the cynic in me says that he’s looking to make up for the fact that he’s sold Tesla shares to buy Twitter as that stock sale had him go from having 22% of Tesla stock to the 13% that he now has. Regardless, I think he has larger issues when it comes to Tesla. Tesla stock has lost nearly $100 billion in market cap since the start of this year. So maybe he needs to focus on that rather than accumulating more Tesla shares.

Guest Post: Experts Warn That Tech Toys Might Be Masking Serious Fatigue in Kids

Posted in Commentary with tags on January 16, 2024 by itnerd

A recent survey shows that 87% of parents give their children tech toys as a surprise gift. These aren’t confined to gadgets but extend beyond video games, virtual reality experiences, and e-books.

While tech toys might look like the ultimate surprise for your child, many parents are unaware of the detriments of spoiling kids with advanced toys. One hidden cost is that tech toys can mask your children’s natural signs of tiredness, disrupting sleep cycles and proper rest.

How Tech Toys Mask a Child’s Fatigue

Overstimulation and the blue light effect

Many tech toys emit screens’ blue light, which has been shown to suppress the production of melatonin, a hormone responsible for regulating sleep-wake cycles. As a result, children who use tech toys close to bedtime can experience difficulty falling asleep or experience unrestful sleep, leading to sleep deprivation.

Captivating gameplay suppressing fatigue signals

Tech toys’ captivating nature, consisting of exciting visuals, instant rewards, and other attention-grabbing features, can make children less aware of their fatigue. They’re likely to push past their regular sleep time to continue playing without even realizing they are tired. This disruption in their sleep schedule can accumulate, leading to chronic sleep deprivation.

Beware of the Consequences

As children continuously tolerate this setup, their bodies bear the repercussions. Ignoring fatigue leads to unhealthy sleep schedules and numerous negative impacts on a child’s physical health.

Tech toys aren’t children’s best friends when it comes to balancing their natural circadian rhythm,” warns Steffan Black, a highly sought-after Zenshield expert. 

And when children are deprived of enough sleep, their health suffers. Several impacts include, but are not limited to:

  • Physical challenges

Improper rest can weaken their immune system, resulting in increased vulnerability to illnesses. Additionally, it leads to a higher risk of obesity and long-term metabolic issues.

  • Cognitive development and learning impediments

It’s during sleep that the brain processes new information, consolidates memory, and refreshes the neural connections necessary for learning and problem-solving. Therefore, lack of sleep can impair a child’s ability to retain knowledge, focus, and think critically.

  • Emotional and behavioral problems

Prolonged fatigue and lack of sleep can also manifest in emotional and behavioral problems. Kids may experience mood swings, irritability, and heightened stress. These could further exacerbate existing mental health issues or induce new ones.

Plus, sleep-deprived children often struggle to handle frustration. They may exhibit poor impulse control, affecting their social interactions and academic performance.

Tips on How to Manage Your Child’s Tech-Related Fatigue

Parents need to understand how to manage this tech-related weariness. Steffan Black suggests some unique tips to counteract the costs of tech toys on children’s sleep.

  1. Night-time recharge ritual

Teach your kids to consider their bodies as “batteries.” Like their favorite tech devices, they also need time to recharge during sleep. This analogy will help them understand the importance of powering down for the night.

You can also discuss why sleep is essential for their health and well-being, helping them understand the value of a good night’s rest.

  1. Tech-free bedtime routines

Create a tech-free buffer zone at least an hour before bedtime. This gap allows children’s minds to wind down naturally while preparing them for a restful night, free from tech-induced overstimulation.

  1. Screen-free sanctuary

Transform bedrooms into screen-free sanctuaries. By keeping tech toys outside of the bedroom, you ensure your child associates the space with relaxation and sleep rather than playtime and entertainment.

  1. Tech breaks

Implement frequent tech breaks during the day. During this period, you can encourage your kids to get up, stretch, go outside for a short walk, or engage in another physical activity to counterbalance the unfit nature of tech games.

  1. Nature escapes

Plan regular family outings or vacations that focus on outdoor activities. Nothing beats the fatigue-fighting properties of fresh air, sunshine, and physical activities.

  1. Stimulating alternatives

Introduce stimulating non-tech alternatives to keep them entertained – think puzzles, books, art supplies, or physical toys. These keep them mentally and physically active while reducing dependence on tech.

  1. Family time, not screen time

Allocate specific times for family interaction without any digital distractions. Cooking together, walking, or having a weekly family meeting can make this fun and memorable.

Tech toys also play a significant role in a child’s development. We don’t say it’s bad to give one to your kids. However, we must be thoughtful and careful.

Steffan Black noted, “Like many things in life, balance is the key.” While tech toys are thrilling, it’s imperative to remember the importance of maintaining equilibrium.

The CCTS Report Is Out And Rogers Isn’t Looking Good In This Report

Posted in Commentary with tags on January 16, 2024 by itnerd

The Commission for Complaints for Telecom-television Services (CCTS) has published its comprehensive 2022-23 Annual Report. And this report is very bad news for Rogers as they number one when it comes to complaints. But there are other issues that the report highlights:

Among the highlights in this year’s Annual Report:   

  1. Rogers takes the lead in consumer complaints: For the first time in the CCTS’ 15-year history, Rogers leads the list of most complained-about service providers, with approximately 20% of 14,617 complaints accepted by the CCTS. Disclosure issues, billing errors and complaints about promised credits or refunds not being applied are the top issues raised by Rogers’ customers. Rogers’ customers also raised more issues about the quality of their telecom services and complete loss of their telecom services. Bell and TELUS follow Rogers on the list of most complained-about service providers.  
  2. Customers are experiencing significant service performance problems, and outage complaints are on the rise: Quality of services remain a top concern for customers. Notably, complaints from customers experiencing a complete loss of service increased – with 93% more issues reported by wireless customers and 48% more issues from Internet customers.  
  3. Contracts are unclear and missing important information: Customers continue to raise concerns about the clarity of information provided by service providers in their contracts, promotions, and related documents. Each year, telecom and TV customers raise issues about ‘mismatches’ between what they expect to receive and what’s received, not being aware of contract details or promotion details and providing consent to account changes.
  4. Complaints about roaming charges doubled for the second consecutive year: This increase reflects instances where customers report incorrect charges from their service provider for use of wireless services outside of a defined local coverage
  5. Emerging trends — cancellation and porting issues: This year, customers raised more issues with leaving or switching their service providers because they were unable to cancel their wireless or internet services or unable to port (transfer) their phone services to another provider. In some cases, this was due to the provider’s refusal, or because of system errors.

The fact that Rogers has had such an increase in complaints to take it to number one in that category isn’t good for the telco. And it matches things that I have been hearing about Rogers lately. All of which are negative. Clearly they have work to do when it comes to serving their customer base.

Besides Rogers coming out on the wrong end of this report, roaming issues are clearly an issue. Along with the fact that customers feel like they lack the info that they need to make decisions about their telco services. There’s a lot here and hopefully Canadian telcos are reading this and taking this report seriously. Because right now Canadian telcos aren’t being painted in the best light because of this report. Not that anyone in Canada is shocked by that.

Cyversity Announces New Executive Leadership and Board of Directors to Bring Diversity to the Next Level in Cybersecurity

Posted in Commentary with tags on January 16, 2024 by itnerd

Cyversity, a 501(c)3 non-profit association dedicated to achieve the consistent representation of women, underrepresented communities and all veterans in the cybersecurity industry through programs designed to diversify, educate, and empower in their pursuits and growth within the cybersecurity industry, today announced new executive leadership and its newly elected board of directors for the 2024-2026 term effective January 1, 2024.  

The seven new board members will each bring a unique perspective toward the same unyielding drive to build a more diverse workforce. New members joining the board of directors include:

The new members will join existing board member Sherron Burgess, Senior VP and CISO, BCD Travel, who will take the role of Chairman of the Board and Cyversity Vice President MK Palmore, Director, Office of the CISO, Google Cloud, who will take the role of President, proceeding Larry Whiteside Jr, Co-founder of Cyversity after 9 years of leading cyversity.

As we enter 2024, the cybersecurity industry continues to face a skills and diversity gap. The recent 2023 ISC2 Cybersecurity Workforce Study reveals a significant gender discrepancy with only 26% of cybersecurity professionals being women. While there has been progress in bringing diversity, equity and inclusion (DEI) programs into the cybersecurity workforce, challenges remain in achieving true diversity.

More information on the board of directors can be found here.

Cybersecurity Researcher Finds 60% Growth of Weight Loss Scams on Top-Level Domains Around New Year

Posted in Commentary with tags on January 16, 2024 by itnerd

Robert Duncan, Chief Strategy Officer at cybersecurity firm, Netcraft, has released the firm’s latest research report, “New Year, New You Scams – Health product scam campaigns abusing cheap top-level domains (TLDs).”

The report identifies a dramatic increase (60%) growth in health/weight loss product scams that emerged around the holidays and the New Year, as a traditional time for consumers looking to lose weight.

You can read the report here.

Here’s A Fido Text Messaging #Scam That’s So Dangerous The CRTC Is Warning You About It

Posted in Commentary with tags on January 16, 2024 by itnerd

It’s not everyday that I warn you about a scam that the CRTC feels the need to warn you about. But here we are talking about such a scam. Fido which is owned by Rogers is being used in a text messaging scam that for me looked like this:

Now mobile phone carriers will sometimes send you information via text message. And if you’re unsure if the text is real or not, call the carrier or log into your mobile phone carrier account and see if whatever is in the text message is legit by checking your account or asking your customer service rep. But in this case that’s not required as it’s easy to spot that this is a phishing text. If you look at the website that the threat actor wants you to go to, it’s called “fidosolution70.com” which is a play of the original name of Fido before it was bought by Rogers. But the threat actors are hoping that you won’t notice the 70 at the end. Why did that do that? Likely to get the website set up quickly as it would make sure that it was unique and easy to register. Another hint that this is a phishing text is quality of the English, which is not great.

The text claims that you were overcharged and that Fido is trying to refund you. But let’s walk through what’s actually going on.

The first thing that it does is it sends you to a CAPTCHA. And what’s interesting about this is that this website actually grabbed and displayed my IP address. That’s to make you think that this is a legitimate website as opposed to a phishing website.

The next thing that you see is this page asking you to “accept your refund”. If you note, the top right has the letters “FR” which should mean that there is a French version of this page. But clicking on those letters do nothing. You’ll also note that there’s nothing here identifying you. That’s important because you’d think a telco would want to identify who they are giving money to before they hand it over. But that’s not happening here. Which means that’s a phishing website. So what are they after? It all becomes clear on the next page.

Here you get your choice of bank to deposit the refund that you’re getting. And the thing is, the threat actors clearly looked at the websites of all of these banks to make sure that they could replicate the look and feel of each bank’s website. Take this fake CIBC website for example.

I have to admit that the threat actors have done an impressive job of replicating the look and feel of this website. You have to look really closely to spot the differences. The key difference being this one.

You’ll note that you’ve never left the “fidosolution70.com” website if you look at the URL above. That’s important to point out because if this was the real CIBC website, you would have been sent to “https://www.cibc.com/en/personal-banking.html“. But of course the threat actors are hoping that you won’t pay attention to those details and instead type in your banking credentials for them to use to drain your bank account. One thing to note is that the website validates that the card number is valid. So that illustrates that this isn’t the first rodeo for this threat actor. Thus validating that this text message scam is dangerous. Which is why I guess that the CRTC had to put out this warning on Twitter.

Now this warning was put out on January 11th. Today is January 16th and I got this text message late on January 15th. Clearly the threat actors haven’t stopped trying to scam people. That implies to me that either the warning from the CRTC doesn’t deter them, or they are having success with this scam. Perhaps both. Regardless, the fact is that this and other scams are out there and you have to be careful. So if you get a text that’s supposedly from Fido offering you a refund or a great offer, delete it and move on with your day.