Pre-Cyber Week: Online traffic up 4% & sales down 10% YoY for Canadian Retailers

Posted in Commentary with tags on November 23, 2022 by itnerd

As we lead up to Cyber Week 2022, Salesforce has released its latest digital commerce data and predictions for the period that you might be interested in.

Key Canadian findings include:

  • Digital traffic was up 4% in Canada YoY as consumers started their hunt for holiday gifts.
  • While consumers started their browsing early, digital commerce revenue was down 10% in Canada YoY.
  • While the digital commerce revenue is down, the average order value of Canadian shoppers is $112 – a 0.3% increase compared to last year 
  • Credit card payment remains the most popular method, but Financing and Apple Pay have shown significant YoY growth by 70% and 76% respectively

As a result, Salesforce predicts that:

  • A sluggish start could mean a bigger than expected Cyber Week
  • Discounts will deliver value to consumers and free up inventory and shelf space for retailers
  • Chatbots and automated service will skyrocket

Further information on the data and predictions is available in their newsroom post alongside Salesforce’s Holiday Hub, which will be updated daily over Cyber Week. 

Twitter Is Simply Getting Worse Under Elon Musk As These Examples Illustrate

Posted in Commentary with tags on November 23, 2022 by itnerd

We’re getting to the point where we might be in the endgame for Twitter. I say that for the following reasons.

First, bills are going unpaid on the orders of Elon:

Before Elon Musk bought Twitter last month, the company’s executives had racked up hundreds of thousands of dollars in travel invoices that the social media service planned to pay.

But once Musk took over the company, he refused to reimburse travel vendors for those bills, current and former Twitter employees said. Musk’s staff said the services were authorized by the company’s former management and not by him. His staff have since avoided the calls of the travel vendors, the people said.

And:

Musk also issued an order to slow or in some cases halt transfers of funds to Twitter’s vendors and contract services, the people said. Any expenditures for services need to be approved by [Jared] Birchall [the head of Musk’s family office], three people said. Musk has since declined to pay for the travel services incurred by the former Twitter executives, the people said.

He is also looking at the company’s leases for office space, three people said, bucking on making payments and hoping to renegotiate or opt out of some commitments entirely. Twitter leases office space across the world, but the layoffs have reduced the need for much of that real estate.

This is pretty bad. And I’m willing to bet that lawsuits will be filed shortly by some of these vendors which will add to Elon’s problems. Because one would think that it’s cheaper to pay your bills than to pay lawyers to defend you against companies who are suing you because you have not paid your bills. Clearly Musk hasn’t thought of that.

Next up is more fallout from the Donald Trump circus. Elon is actually claiming that the “activists” who are trying to get companies to not advertise on Twitter are to blame for him reinstating Trump according to The Verge:

Wow, his explanation sure is something; in a tweet on Tuesday night, he claimed the council was part of a deal he made with an unnamed “large coalition of political/social activist groups,” implying it was their fault.

Musk claims he made a deal to keep those groups from trying to destroy Twitter’s ad revenue, and that those groups “broke the deal,” and so he no longer has to uphold all that stuff about the council.

Here’s the Tweet in question:

Elon is clearly trying to deflect blame from his own screw ups and shortcomings. And this reaction likely has something to do with this:

In recent weeks, 50 of the top 100 advertisers have either announced or seemingly stopped advertising on Twitter. These advertisers have accounted for nearly $2 billion in spending on the platform since 2020, and over $750 million in advertising in 2022 alone.

In addition to advertisers that have seemingly stopped all advertising on Twitter as of November 21, there are an additional seven advertisers which appear to be slowing the rate of their advertising on the platform to almost nothing. Since 2020, these seven advertisers have accounted for over $255 million in spending on Twitter, and nearly $118 million in advertising in 2022.

This is a huge problem for Elon as he needs income to keep the lights on at Twitter. Assuming that he doesn’t want to sell more Tesla stock to keep the lights on at Twitter. Though that might be a problem based on this:

Tesla’s stock has been on a slide since Elon bought Twitter. That’s ultimately going to create a couple of issues for him. One it’s going to affect his bank account. Two is that at some point, owners of Tesla stock are going to say that enough is enough and want him to do something about this stock slide. Or they may simply decide to sell and push the stock further downwards. To be fair, Twitter isn’t the only issue that Tesla stock has at the moment. But Elon’s behaviour and Twitter’s problems are likely not helping the situation.

Maybe the man child should just man up and admit that he’s really screwed this up. But I likely expect too much in terms of maturity from man child Musk.

Why Would Proctor And Gamble Post This Tweet For Tampax???

Posted in Commentary with tags on November 23, 2022 by itnerd

I have seen a lot of things on Twitter. Some of which really made me wonder what the person who posted the Tweet was thinking. But this one has got to be the one that makes my head explode. Let me get to the Tweet that made me feel this way:

What does that mean. Well if I do a rough translation, it means the following: “you are in their direct messages” on social media, means to speak to someone online romantically, followed by the phrase “I am…”, which usually ends with a self-aggrandising comparison. In basic terms, it means you have something, but I have something better.

In this case, this Tweet is insanely offensive as it seems to sexualize women to a massive degree. And it blows my mind that any major corporation like Proctor and Gamble who owns Tampax would have a social media manager who would sign off on this posting this Tweet.

If that’s not bad enough, they doubled down on this Tweet:

I have to say that this is creepy and insulting. I truly do not understand what this company is thinking and why they would ever think that this is a good idea. I have tried to look around for an explanation or a response from Proctor and Gamble, but I don’t see one. But I would very much like to see one as women around the world deserve an explanation for this, and what Proctor and Gamble is going to do to ensure that they are more sensitive to the markets that they serve.

The world is waiting.

Cyber Thieves Can Wreak Holiday Havoc: How to Avoid these Scams

Posted in Commentary with tags on November 23, 2022 by itnerd

The holiday shopping season means that consumers are opening their wallets for the busiest shopping season of the year. With consumers spending nearly $18 billion online on Black Friday alone the last two years, the holiday shopping season is one of the most lucrative times of the year for retailers.

But retailers aren’t the only ones chasing holiday spending revenue.

The shopping season is also one of the busiest times for cyber criminals, who view the holiday season as a prime opportunity to cash in on consumers who let their guard down due to expectations of lofty sales and the pure volume of online shopping. To make sure that you don’t fall for any scams this holiday season, I have some tips from Carl Kriebel who is with Schneider Downs. Carl has over 20 years of experience working as a cyber security practitioner and strategist. He has operated across numerous industries and has recently been focused on advising healthcare, life sciences and financial services clients on solving complex challenges associated with data protection and compliance concerns.  He has led a myriad of projects during his career transforming and enhancing client cyber programs toward achieving their desired state of maturity. 

Carl sees several online scams during the holiday season, three of the most common ones this year are shipping & payment scams, fraudulent charities and social media scams.

Shipping and Payment Scams

One of the fastest growing scams in recent years involves fraudulent communications regarding shipping or payment issues. Scammers simply send a text, email or pick up the phone to notify their target that a recent purchase has been declined or there is a shipping issue on a recent purchase. Scammers will offer to remediate the issue, which normally involves the target providing credit card information or clicking on a link to an imposter website loaded with malware.

In general, consumers should avoid clicking on any links or providing information to unsolicited communications. If you are concerned there is a legitimate issue with shipping or an online purchase, we recommend checking the receipt or contacting the retailer directly.

Fraudulent Charities

Scammers are increasingly trying to capitalize on the holiday spirit of giving with fraudulent charity scams. With the popularity of “Giving Tuesday”, reports of charitable fraud continue to grow during the holiday season. Whether a scammer is impersonating a legitimate charity or just making up them up, consumers need to do their research before contributing to a charity.

Some of the best ways to avoid falling victim to a fraudulent charity are to be wary of any unsolicited charitable communications that pressure them into processing payments over the phone or website, as well as avoiding clicking on any links from unknown senders.

Social Media Scams

Another popular holiday shopping trend is Small Business Saturday, which promotes supporting small businesses in local communities. With a growing number of small businesses using social media as an extension of their ecommerce ecosystem, it is no surprise that social media scams are common during the holiday season.

Remember, it is just as easy for a scammer to build a social media business page with e-commerce functions or buy social media advertisements as it is for a legitimate business. Be wary of clicking on social media advertisements or providing payment information to unverified online shops.

Elon Musk Wants Weekly Reports From Every Single Twitter Employee While At The Same Time Cutting Their Perks

Posted in Commentary with tags on November 22, 2022 by itnerd

If you decided that staying at Twitter was the right decision as you wanted to prove that you were “hardcore”, you might be rethinking your life choices. The Verge is reporting that Elon wants weekly reports from every Twitter employee now:

Talk about micro management. While I am always willing to be surprised, I would shocked if this level of micro management has a positive effect on Twitter. I also would be surprised if this doesn’t send more employees headed to the exits.

On top of this, Musk is cutting perks at Twitter based on this report from The Verge:

Yeah, that’s going to help his employee retention efforts. #Sarcasm

By the way, what’s with the use of the word “Hardcore!” and “More Hardcore!” That just sounds dumb. It’s almost as if Musk is trying to turn the word “hardcore” into a rallying cry. The thing is, that people will only rally around you as a leader if they respect you. And based on the last few weeks of what the world has seen at Twitter, there’s nothing that one can respect about Elon Musk. Thus this is likely going to be a #Fail for Elon.

Kanye West’s antisemitic ‘Death Con 3’ tweet nearly doubled follower count growth rate new research shows

Posted in Commentary with tags on November 22, 2022 by itnerd

The rate of growth of U.S. rapper Kanye West’s follower count on Twitter nearly doubled after his threat last month to go “death con 3” on Jews, according to a new analysis conducted by the National Contagion Research Institute (NCRI) in partnership with the Combat Antisemitism Movement (CAM).

The study looked at what it called the “Antisemitism Attention Economy” and found that recent controversial social media posts by West, also known as “Ye,” and NBA basketball star Kyrie Irving metastasized populist Jew-hatred across the ideological spectrum, from white supremacists to Black Hebrew Israelites.

The NCRI/CAM put up a very insightful Twitter thread on this which I have reprinted below:

This is horrifying. And this should serve as a massive wake up call for people on social media as well as social media platforms to silence people like Kanye West and Kyrie Irving. But as we’ve seen lately from Twitter and its leader Elon Musk, there’s zero desire from Musk to get rid of these people to stop them from amplifying racist and anti-semitic messages. Thus I am very concerned that we will see an increase in this sort of thing which is good for nobody.

Guest Post: Cryptojacking malware soars nearly 4x in Q3 2022

Posted in Commentary with tags on November 22, 2022 by itnerd

After recent turbulence in the crypto market, Atlas VPN decided to analyze the cybersecurity side of the crypto landscape and found that new modifications of cryptojacking software used in the act of hijacking a computer and using it to mine digital assets against the user’s will, grew 3.8 times in Q3 2022. 

As many as 153 thousand new variants of malicious mining software were detected by Kaspersky in the third quarter of the year. In Q2, the number of new cryptojacking variants stood at around 41 thousand. 

However, data also reveals that the number of cryptojacking victims did not change significantly. In fact, it decreased slightly.

Analysts believe that fraudsters were trying to capitalize on the predicted growth in the crypto market. However, the predictions fell short, the market did not expand to new heights, and their strategy did not come to fruition. 

Nevertheless, cryptojacking is still one of the most common online threats. The number of victims each quarter range from 300 to 500 thousand.

Cryptojacking 101

Cryptojacking is a rather new threat, which emerged rapidly due to the impressive financial rewards of cryptocurrency mining. 

To read the full article, head over to: https://atlasvpn.com/blog/cryptojacking-malware-soars-nearly-4x-in-q3-2022

TELUS launches fourth annual Indigenous Reconciliation & Connectivity Report

Posted in Commentary with tags on November 22, 2022 by itnerd

Today, TELUS released its fourth annual Indigenous Reconciliation & Connectivity Report, detailing how the company embeds Reconciliation within its business, and sharing inspiring stories of connectivity and modern technology enabling transformative outcomes for Indigenous businesses and communities. Last year, TELUS was the first technology company in Canada to launch a public Indigenous Reconciliation Action Plan, and remains committed to Indigenous engagement as a cornerstone of its actions moving into 2023 and beyond.

TELUS’ Indigenous Reconciliation Action Plan is underpinned by four pillars with measurable targets and timelines. Key milestones for 2022 include:

  • Connectivity: In partnership with Indigenous governments, TELUS connected 12 more Indigenous lands to broadband Internet in 2022. Now, more than 83% of homes, small businesses, and governing bands on Indigenous land can access high-speed internet and participate in digital tools.
  • Enabling social outcomes: The Indigenous Communities Fund provided $100,000 in grants to five Indigenous-led organizations, focused on mental health and well-being; language and cultural revitalization; access to education; and community building. Another $100,00 will be allocated to additional projects by the end of 2022.
  • Cultural responsiveness & relationships: In partnership with the Canadian Museum for Human Rights, and Indigenous artist Carey Newman (Hayalthkin’geme), TELUS committed $1 million to launch the digital Witness Blanket project to further amplify truth-telling from Indigenous voices and Survivors about the residential school system.
  • Economic Reconciliation: The TELUS Pollinator Fund for Good invested $6 million in Indigenous-owned for-profit companies.

To ensure Indigenous ways of knowing are represented in TELUS’ Reconciliation Action Plan, TELUS established an Indigenous Advisory Council consisting of Indigenous leaders, subject matter experts and Elders, to provide ongoing guidance on the implementation of the company’s commitments and targets. The Indigenous Advisory Council is guided by Luc Lainé of the Huron-Wendat Nation, Shani Gwin of Métis Nation Alberta, Carol Anne Hilton of Hesquiaht Nation, and  Dr. Kim van der Woerd of ‘Namgis First Nation. In addition to these members, the council will be adding up to six new members in 2023.

Last year, TELUS provided relief to Indigenous communities affected by the fires, floods and mudslides across B.C. Its network team worked around the clock to maintain and repair service to keep customers connected, donated hundreds of mobile devices, and delivered more than 8,650 pounds of food and essential goods including PPE by boat, car and helicopter to residents in need.

To learn more about TELUS’ commitment to Reconciliation and to read the 2022 Indigenous Reconciliation and Connectivity Report, visit telus.com/reconciliation.

Twitter Blue May Not Reappear On The 29th Of November Says Elon Musk

Posted in Commentary with tags on November 22, 2022 by itnerd

You might remember that the first thing that Elon Musk wanted to do was roll out Twitter Blue with a verification checkmark. Well, that turned into a train wreck next to a dumpster fire very quickly. And Elon was forced to pull it. Now according to The Verge, it may not return on the 29th of November:

Elon Musk told Twitter employees on Monday that the company won’t relaunch its paid verification subscription, Twitter Blue, until “we’re confident about significant impersonations not happening,” according to a recording of his remarks obtained by The Verge.

Musk said last week that his $8 per month Blue subscription would be made available again on November 29th. But in the meeting with employees, he said the timing of the launch was unclear: “We might launch it next week. We might not. But we’re not going to launch until there’s high confidence in protecting against those significant impersonations.”

This was confirmed later in a Tweet:

I am guessing that he took a beating from a number of advertisers who were impersonated on the platform. Thus if he relaunches this, he needs to be 1000% sure that nothing bad will happen or he is pretty much screwed. The reason being is that while he wants to shift Twitter income away from advertising as being the primary source of cash, he needs that advertising revenue in the short to medium term unless he wants to fund Twitter by selling Tesla stock like he recently did.

Another tidbit that is worth mentioning from this Verge article is this:

He also told employees that Twitter was done with layoffs and hiring again, according to a recording of the meeting obtained by The Verge.

Maybe that’s because his power play of wanting “hardcore” employees backfired in such a spectacular manner. The question is if anyone would want to work for this guy given what’s gone on these past few weeks? And if Musk is thinking that he can get former Twitter employees to come back, he may want to think twice. Apparently a lot of firms want ex-Twitter staff. Perhaps he should have thought about that before swinging the axe.

The EU Could Be About To Add To Elon Musk’s Problems

Posted in Commentary with tags on November 22, 2022 by itnerd

Elon Musk is a guy who has 99 problems at the moment when it comes to Twitter. Well, that count could increment with a significant problem next week via a summons from the EU to explain himself and what he’s doing with Twitter:

The world’s richest man who recently bought the social media company is set to receive an invitation to come to the European Parliament in Brussels and explain himself, two Parliament officials told POLITICO. 

European Parliament President Roberta Metsola briefed top EU lawmakers in a closed-door meeting Thursday that she will invite Musk soon. The move comes at the request of lawmakers from the Liberal group Renew, a spokesperson for the group said. 

And:

“There are sound reasons to suggest that the standards applied by Twitter until now, may be weakened, at a time when the fight against election interference, misinformation and hate speech is more important than ever,” wrote Liberal lawmaker Dita Charanzová (Czech) and Sophie in ‘t Veld (Dutch) in a letter to Metsola on November 8. 

Lawmakers want Musk to show up in Brussels in person to hear about his plans and remind him of European laws governing technology.

Knowing him, he will try to brush this off. Or drop some of his questionable memes and act like this is no big deal. But ignoring the EU or flipping them off is something you do at your own peril. Even though the EU can’t directly call him to testify, he’d be smart to show up if he was called. Because if they get mad at him and pass some sort of legislation to govern the behaviour at Twitter, he’s not going to be a happy camper. Besides that, the EU has some of the strongest privacy laws on the planet. Thus if he’s smart, he’d make sure he’s on the right side of that.

This will be interesting to watch. Get your popcorn ready.