Archive for November 20, 2018

Linksys Wins J.D. Power Award For Customer Satisfaction

Posted in Commentary with tags on November 20, 2018 by itnerd

Linksys has won the J.D. Power Award for ranking highest in overall customer satisfaction among wireless router manufacturers. The 2018 Wireless Router Satisfaction Report was released last week, and not only did Linksys achieve the highest overall score, but also scored highest in 6 out of the 10 measured factors:

  • Wi-Fi Range
  • Reliability of Service
  • Security Capabilities
  • Ease of Use
  • Customer Service
  • Restore Connection Easily

Linksys finished with a score of 848 (on a 1,000-point scale) leading the industry with the highest overall customer satisfaction score.

The full details can be seen here.

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SAP Concur Has Insights On Digital Travel Expense Management Adoption In Canada

Posted in Commentary with tags on November 20, 2018 by itnerd

SAP Concur has some insights via a report on corporate travel management automation in Canada. The trend toward automation is gaining momentum, and there are significant benefits to be seen.

SAP Concur gathered travel expense management data and insights from over 500 Canadian finance decision-makers at businesses of all sizes and revealed:

  • Two-thirds (67%) of employees use an online booking tool to book travel, while 41 per cent do it by phone, 39 per cent by email and 28 per cent through a mobile app.
  • 58 per cent of finance decision makers say mobile has made it “somewhat easier to much easier” to track travel expenses.
  • Only 11 per cent of Canadian companies are currently benefitting from a fully automated travel expense tracking and management system.
    • 24 per cent of Canadian businesses are already in the process of automating travel expenses, and 69 per cent planning to automate within two years.
  • The top benefits experienced from travel management automation include reduced overall travel costs, increased visibility of spending, improved accuracy in expense reporting, streamlined booking processes and shortened reimbursement times for employees.

You can see the full report online here.

Review: Tile Pro With Replaceable Battery

Posted in Products with tags on November 20, 2018 by itnerd

A few weeks ago I reviewed the Tile Mate which has a replaceable battery. At the time I said this:

Tile has finally addressed the number one issue that this product had which is the lack of a replaceable battery. That makes Tile products something that I can finally recommend without reservation.

The fact that the battery is replaceable is huge. But I wanted to get a version of the Tile that was more rugged for keys and the like. So I got my hands on this:

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Meet the Tile Pro. It has the following in common with the Tile Mate:

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It has the long overdue replaceable battery. But unlike the Tile Mate which has a CR1632 battery which is not exactly common, it has a more common CR2032 battery. The reason for that is that it needs a bigger battery because it has a 300 foot range (versus 150 feet for the Tile Mate) and it is much louder than the Tile Mate based on my ears. It’s also is much more rugged than the Tile Mate so it should survive most things that it might be subjected to. Strangely, it doesn’t claim to be waterproof like the Tile Sport. I am guessing that the fact that you can replace the battery is the reason why.

Tile now has a Premium service which gives you the following features:

  • Smart Alerts: You’ll get pinged on your phone if you leave someplace without items that are deemed to be important.
  • Free batteries.
  • Location history of your Tile enabled objects
  • Unlimited sharing of your Tiles with others
  • A warranty increase from 1 to 3 years.
  • Premium tech support

All of that goes for $29.99 USD a year. While I personally don’t see enough value to fork out the cash, you might. It is very easy to set up, and you can use it to find your phone in a pinch. Not to mention that there are thousands of Tile users out there who can help you to find a lost item which while I’ve never had to leverage that is something that is nice to know.

Tile Pro goes for $35 USD or $60 USD for two, or $100 USD for four. While the Tile Pro isn’t waterproof, I can recommend this as a means to keep track of your stuff without hesitation.