CDW Canada today released new research about the attitudes, concerns and adoption patterns of artificial intelligence (AI) technology in Canada. The Evolution of AI Adoption in Canadian Businesses: Perceptions and Trends contains research conducted among members of the Angus Reid Forum, including over 300 IT decision-makers across businesses of varying sizes and industries throughout Canada.
Organizations recognize the benefits of AI adoption
As Canadian organizations navigate the rapidly advancing AI landscape, a sense of cautious optimism persists. Three-in-five organizations (61 percent) are open to using AI and over half (58 percent) believe that incorporating AI enhances productivity and efficiency. Despite this openness, only half (51 percent) feel comfortable about its current use.
The most common benefits Canadian organizations expect following investment in AI include increased productivity and efficiency (58 percent), increased data/information availability (48 percent) and financial benefits or cost reductions (42 percent).
Understanding Al creates challenges for integration
Lack of knowledge and education are the primary obstacles Canadian organizations face when embracing AI and data analytics tools, despite the recognized benefits.
While half (52 percent) of IT decision-makers whose organizations have implemented AI for specific tools consider the process easy, only one-in-five (21 percent) IT decision-makers feel confident in their organization’s ability to implement them effectively. This highlights a significant gap in education and governance between those responsible for overseeing AI integration, the organizations they work for and assumptions about the complexity of AI tools.
Organizations are just scratching the surface of AI tools
Most organizations are only scratching the surface in exploring the capabilities of data analytics and AI tools.
The most widely used AI tools are natural language processing (NLP) tools. While useful, NLPs are not representative of AI’s full scope and capabilities. One-in-five organizations use machine learning and deep learning platforms (20 percent) and automation and optimization tools (19 percent) compared to half (50 percent) that use NLP and interaction tools. For Canadian organizations to remain competitive there needs to be greater education on AI’s full potential.
Public and private sectors have differing paths to AI adoption
The landscape of AI adoption varies between the public and private sectors, with each facing distinct challenges and opportunities. Both are open to AI adoption, but a higher portion of public sector respondents (64 percent) express openness for AI adoption compared to the private sector (58 percent).
The public sector places stronger emphasis on security, privacy and data protection, with over half (57 percent) citing these as high-risk factors, along with personal data breaches (54 percent). By comparison, the private sector is more concerned with issues such as biased inputs/user programming (42 percent), ethical implications (41 percent) and unclear legal regulations (40 percent). This discrepancy underscores the public sector’s heightened sensitivity to the potential consequences of breaches and its commitment to safeguarding Canadians’ data and privacy.
Learn more about the state of AI adoption among Canadian organizations and download the report here.
About the Survey
These are the findings of an online survey conducted by CDW from February 1 to February 8, 2024, among a sample of 309 IT decision-makers who are members of the Angus Reid Forum. The survey was conducted in English. For comparison purposes only, a probability sample of this size would carry a margin of error of +/-6 percentage points, 19 times out of 20.
Cisco Study Reveals Very Few Organizations In Canada Prepared To Defend Against Today’s Rapidly Evolving Threat Landscape
Posted in Commentary with tags Cisco on March 27, 2024 by itnerdOnly one per cent of organizations in Canada have the ‘Mature’ level of readiness needed to be resilient against modern cybersecurity risks, according to Cisco’s 2024 Cybersecurity Readiness Index.
The 2024 Cisco Cybersecurity Readiness Index was developed in an era defined by hyperconnectivity and a rapidly evolving threat landscape. Companies today continue to be targeted with a variety of techniques that range from phishing and ransomware to supply chain and social engineering attacks. And while they are building defenses against these attacks, they still struggle to defend against them, slowed down by their own overly complex security postures that are dominated by multiple point solutions.
These challenges are compounded in today’s distributed working environments where data can be spread across limitless services, devices, applications, and users. However, 78 per cent of Canadian companies still feel moderately to very confident in their ability to defend against a cyberattack with their current infrastructure. This disparity between confidence and readiness suggests that companies may have misplaced confidence in their ability to navigate the threat landscape and may not be properly assessing the true scale of the challenges they face.
2024 Cisco Cybersecurity Readiness Index: Underprepared and Overconfident Companies Tackle an Evolving Threat Landscape
The Index assesses the readiness of companies on five key pillars: Identity Intelligence, Network Resilience, Machine Trustworthiness, Cloud Reinforcement, and AI Fortification, which are comprised of 31 corresponding solutions and capabilities. It is based on a double-blind survey of more than 8,000 private sector security and business leaders across 30 global markets conducted by an independent third party. The respondents were asked to indicate which of these solutions and capabilities they had deployed and the stage of deployment. Companies were then classified into four stages of increasing readiness: Beginner, Formative, Progressive and Mature.
Findings
Overall, the study found that only one per cent of companies in Canada are ready to tackle today’s threats, with 78 per cent of organizations falling into the Beginner or Formative stages of readiness. Globally, 3 per cent of companies are at a Mature stage. Further:
To overcome the challenges of today’s threat landscape, companies must accelerate meaningful investments in security, including adoption of innovative security measures and a security platform approach, strengthen their network resilience, establish meaningful use of generative AI, and ramp up recruitment to bridge the cybersecurity skills gap.
Additional Resources:
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