Archive for Internet

CRTC Allows Bell To Screw Canadian Internet Users

Posted in Commentary with tags , , on October 29, 2010 by itnerd

Remember when Bell started to throttle wholesale ISPs without telling them, and then went to the CRTC to get the right to implement usage based billing even if they didn’t get what they want. Well, in 88 days, Canadian DSL users will get usage based billing:

The federal regulator on Thursday gave Bell Canada the approval to implement so-called usage-based billing to wholesale customers — usually smaller internet service providers that rent portions of its network — within 90 days. Under the plan, Bell will charge wholesale service providers a flat monthly fee to connect to its network, and for a set monthly usage limit per each ISP customer the ISP has.

Beyond that set limit, users will be charged per gigabyte, depending on the speed of their connections. Customers using the fastest connections of five megabits per second, for example, will have a monthly allotment of 60 GB, beyond which Bell will charge $1.12 per GB to a maximum of $22.50.

If a customer uses more than 300 GB a month, Bell will also be able to implement an additional charge of 75 cents per gigabyte.

So it’s official. Canada not only has the highest cell phone rates, but they have the highest prices for Internet Access too. The big losers are the Canadian consumer as usual. So much for the CRTC protecting consumers. I guess that’s why Canadians want the CRTC abolished. Can’t say I don’t disagree. If you have Canadian telcos like Bell who screw consumers, and the CRTC protects them, what good are they. It makes you wish that there was real competition for telco services in Canada rather than the oligopoly that exists at the moment.

In the meantime, a petition has cropped up to try and stop this. Canadian Internet users should give it a look and sign it to show the telcos and the CRTC that this is an idea that is beyond stupid.

CRTC Says That Resellers Must Have The Same Access To The Canadian Internet As Incumbents

Posted in Commentary with tags , on August 30, 2010 by itnerd

If you’re Bell, Telus, Rogers or some other major Canadian Internet provider, you have to be a bit upset right now. That’s because the CRTC has ruled that companies who resell Internet access on their networks have to have the same access to speeds that the incumbents have:

The decision is a blow to Canada’s entrenched telcos, which had appealed an earlier version of the Canadian Radio-television and Telecommunication Commission’s decision to the federal cabinet, it may alter the expansion of advanced networks across the country and into rural areas.

I have to admit, I’m happy about this. I get my Internet access from a DSL reseller called Teksavvy and I’ve been stuck at 5Mbps downstream/800Kbps upstream. The problem is that Bell has speeds that are much faster than that. That’s not even remotely fair and it’s good that the CRTC has seen fit to take this action. However, before Internet users in Canada stop traffic and hold a parade, they may want to note this:

Another appeal to cabinet is still possible. Telus said it is mulling further action and a spokesperson for Industry Minister Tony Clement said another review remains possible. “Because the decision by the CRTC can be reviewed by the Governor in Council, it would be inappropriate to comment further,” the spokesperson said in an e-mail message.

Lovely. But at least there’s some progress on this front. That’s a good thing.

Bell Canada Appeals CRTC Usage Based Ruling…. WTF?

Posted in Commentary with tags , , on May 27, 2010 by itnerd

I don’t get it.

Bell Canada got exactly what it wanted when it comes to usage based billing, except for the fact that it will have to move all of their customers to the same scheme. That last point alone was enough for Bell Canada to appeal the decision:

In a letter to the Canadian Radio-television and Telecommunications Commission dated May 25, the company said the requirement is unfair, because it shows favouritism to cable internet providers, who are under no similar obligations. Bell also said the CRTC has shown favouritism to cable companies on several occasions by more quickly processing their requests on issues such as wholesale rate changes.

“This … has the effect of skewing the market for these services by introducing uncertainty and delay into the approval process for the [Bell] services, while continuing to, in effect, rubber stamp rate and service proposals presented by the cable companies,” the letter said.

Bell said it intends to apply to the CRTC for a “review-and-vary,” or a request that the regulator re-examine and change its ruling, in the coming days.

The majority of Bell’s retail internet customers are already on usage-based plans, which the company implemented several years ago. Some customers, who are on “grandfathered” unlimited download plans, would need to be moved onto usage-based services.

The only thing that I can think of is that they’re afraid that their customers and maybe some wholesale DSL customers will go running to cable based Internet resold by companies like Teksavvy and 3Web if they take those grandfathered users and punt them to a usage based billing plan. If this is the case, then I guess that Bell Canada is living proof of the phrase “be careful what you wish for because you just might get it.”

Rogers Set To Roll With 50 Mbps DOCSIS 3.0-Based Internet Service [UPDATED]

Posted in Commentary with tags , on July 9, 2009 by itnerd

Frequent readers of my blog will know that I think that the Internet speeds available in Canada are absolutely craptastic when compared with what’s available elsewhere on planet Earth. Rogers is trying to change that with the announcement of a 50 Mbps DOCSIS 3.0 Internet service which would put them on par with ISP’s like Comcast in the US. Now as is typical for Canada, this will be rolled out in the center of the universe by Canadian standards Toronto first. Then it will be rolled out elsewhere from there.

The service is being rolled out along with a DOCSIS 3.0 compliant 802.11n wireless gateway that is apparently worth $200 CDN. But if you want to score one for free, Rogers is apparently offering the gateway as part of a contest that you can read more about here. You’ll need to sign up for the “Ultimate” service which is $150 a month though.

The only thing missing from their press release is if there are bandwidth caps on this service and if it is throttled or not. Seeing as every other Rogers Internet offering is currently capped and throttled, I imagine that the answer is yes to both. Perhaps my “new best friends from Rogers” would clear up those points for me.

UPDATE: Digital Home Canada is reporting that there will be a 25 Mbps tier as well and the details are as follows:

Extreme Plus:

Download: 25 Mbps
Upload: 1 Mbps
Data Transfer: 125 GB per month

Ultimate:

Download: 50 Mbps
Upload: 2 Mbps
Data Transfer: 175 GB per month

So it looks like there are caps. Pretty low ones at that. FAIL! No word on throttling though (although one suspects that’s going to be present).

A frequent poster to their forums called rRep has posted roll out details sorted by postal code as well.

CRTC Decides To Keep Their Hands Off The Internet…. Wow!

Posted in Commentary with tags , on June 4, 2009 by itnerd

Canadian Internet users should pay attention to this one. The CRTC just released a decision that is remarkably enlightened given that this is the CRTC we’re talking about here. In this decision, the CRTC has decided to continue it’s hands off approach to the Internet. Although it will revisit the decision every 5 years.  Here’s a snippet from their press release:

“While broadcasting in new media is growing in importance, we do not believe that regulatory intervention is necessary at this time,” said Konrad von Finckenstein, Q.C., Chairman of the CRTC. “We found that the Internet and mobile services are acting in a complementary fashion to the traditional broadcasting system. Any intervention on our part would only get in the way of innovation.”

There’s a link to the actual decision as well in the above press release. But, before you jump for joy, you may want to note this:

Fourthly, the Commission will initiate a reference to the Federal Court of Appeal to clarify the status of Internet service providers (ISPs). The Court will be asked to determine whether the Broadcasting Act should apply to ISPs when they provide access to broadcasting content.

Well that gives me reason to pause. That appeal could go either way. But I’ll wait and see on that.

What are your thoughts? Please leave a comment and share your wisdom.

First Usage Based Billing, Now Rate Increases….. It Really Sucks To Be A Cogeco Customer

Posted in Commentary with tags , on June 2, 2009 by itnerd

The Cogeco forum on DSL Reports is lit up with ticked off Cogeco users. Why? Apparently hot on the heels of their introduction of usage based billing which went over really well…. NOT. …. comes the report that customer’s rates are going up. Comments within that forum are on the rude side, but that’s to be expected when you’re angry at an ISP that is intent on taking full advantage of the lack of competition within the Canadian Internet market.

My advice? Try this from this post about my other least favorite company in the universe, Rogers:

If I were a Rogers High Speed Internet customer, I’d be ticked and looking for another ISP right about now. In fact, I’ll do you a favor and recommend that if you’re a Rogers High Speed Internet customer who’s not happy about this, and you can get DSL, take a look at Teksavvy and Acanac.

I’d recommend the same for Cogeco customers. After all, the best way to punish a company like this is to take your money elsewhere to a company that isn’t out to bleed your bank account dry.

Canada Sucks When It Comes To High Speed Net Access

Posted in Commentary with tags , on June 1, 2009 by itnerd

Michael Geist has a op/ed piece in today’s Toronto Star that describes how craptastic Canada is when it comes to high speed Internet access. Here’s the bottom line:

According to a new OECD report, Canada has one of the slowest and most expensive consumer broadband networks in the developed world. The OECD report, widely viewed as the leading benchmark on broadband networks in the world, compared Canada with 29 other countries on a range of metrics. These included broadband availability, pricing, speed, and bandwidth caps.

As for specifics, how about we start with price:

Canada is relatively expensive by OECD standards, ranking 14th for monthly subscription costs at $45.65 (U.S.) per month. By comparison, Japanese consumers pay an average of $30.46 per month and consumers in Britain spend an average of $30.63. The relatively high prices may help to explain why there are still many Canadians with access to broadband networks that choose not to subscribe.

That’s no surprise. When you have a small amount of telcos running the show (read: Rogers, Bell, Telus), prices are going to be higher as there is a lack of competition. What about speed you ask?:

Not only is the Canadian Internet relatively expensive, it is also comparatively slow, ranking 24th out of the 30 OECD countries. Internet users in Japan, Korea and France enjoy a genuinely different Internet experience, where the far-faster speeds allows for applications and services that have yet to make their mark in Canada.

Moreover, the speed gap between Canada and most of the OECD appears to be growing. The fastest consumer speeds often come from fibre-to-the-home (FTTH) services that are commonplace in countries like Japan (48 per cent of consumers) and Korea (43 per cent of consumers), but virtually non-existent in Canada. In fact, the OECD placed Canada’s FTTH penetration at zero per cent.

Well that sucks. I have American friends who get FTTH for as little as $30 US a month for 50 Mb down/ 10 Mb up speeds. My $30 CDN a month gets me 5 Mb down and 800 kbps up via DSL. Not exactly lightning fast. Oh, there’s one other tidbit of interest:

When price and speed are combined, Canada sinks toward the very bottom of the OECD rankings. As measured by price per megabyte – effectively the price for speed – Canada ranks 28th out of 30 countries, ahead of only Mexico and Poland. This may be the most telling metric, since it confirms that Canadians pay more for less.

Canadian consumers also face far less choice with respect to broadband options. Canada was one of only four countries (Australia, New Zealand, and Belgium were the others) where all broadband options included “bit caps” that limit consumer use each month.

It truly sucks to be Canadian. I remember the days when Canada was at the top of this list. Now Canadians are stuck in the dark ages.

I think it’s time that change is forced upon those who are standing in the way of progess. The question is, do Canadian political leaders have the guts to do it?

Time Warner Cable Hints That Network Updgrades Won’t Come Because Users Don’t Like Usage Based Billing

Posted in Commentary with tags , on April 22, 2009 by itnerd

If Time Warner Cable really wants to piss users off, I think they’ve succeeded. These geniuses who came up with a usage based billing scheme, only to back down when it’s customers went ballistic, have now started dropping hints via Alex Dudley’s (VP Public Relations for Time Warner Cable) Twitter feed that planned network speed upgrades are going to be shelved because of the consumer backlash over usage based billing. Just look at some of these comments:

@gigastacey it was scheduled as part of cbb trial, but we all know how you feel about that.

@netpro2k It doesn’t…just that the rollout was scheduled with the trial and now all of it is on hold.

@Stryph Biggest cost is actually bandwidth allocation.

BTW, CBB is Consumption Based Billing which is Time Warner speak for Usage Based Billing.

This Alex Dudley guy has got to be the worst PR droid person since Bell Canada’s Jason Laszlo. If he thinks that his comments aren’t going to cause a backlash, he’s smoking crack. Somebody really needs to smack these idiots into reality. In the meantime my advice is that if Time Warner Cable is going to act like this, it’s time for their customers to change their Internet provider. After all, nothing changes the behaviour of a company like the loss of income.

Bell Canada Screws Its DSL Resellers Even More By Introducing Usage Based Billing

Posted in Commentary with tags , , , on April 16, 2009 by itnerd

The Circus never ends. Customers of Canadian ISP Teksavvy received an e-mail from the ISP with the following info:

Bell provides TekSavvy with last mile, wholesale DSL access services, which TekSavvy uses to provide you with your Internet access. If Bell were to be allowed to introduce UBB on this service, a cap of 60GB would be imposed on all of its users, with very heavy penalties per Gigabyte afterwards (multiple times more than our current per Gigabyte rate of $0.25/GB on overages). This would inherently all but remove Unlimited internet services in Ontario/Quebec and potentially cause large increases in internet costs from month to month.

How craptastic. It seems that Bell Canada is intent on driving its DSL resellers out of business by any means. As if throttling them isn’t enough. I guess that competing fairly in the marketplace isn’t something that Bell Canada is interested in. But of course Bell Canada has a much different spin on this:

“The implementation of usage-based billing for this wholesale service represents but a further appropriate step in the evolution of pricing to reflect the realities of the Companies’ need to manage capacity on their networks,” said Denis Henry, Bell Aliant’s vice-president of regulatory and government affairs, and David Palmer, Bell Canada’s director of regulatory affairs, in a joint submission.

Of course the fact that every time Bell Canada and others have been asked to prove that they need exists to manage their networks, they fail to prove that the need exists. So this is just BS.

The question is, will the CRTC do anything about it. Perhaps Canadians should call or e-mail their MP and let them know that this nonsense with Bell Canada must end and consumers must be protected.

BREAKING NEWS: Time Warner Backs Away From Usage Based Billing

Posted in Commentary with tags , on April 16, 2009 by itnerd

See. Protesting works! As proof, here’s the news that Time Warner is going to back away from going to usage based billing:

Time Warner Cable Chief Executive Officer Glenn Britt said, “It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption based billing. As a result, we will not proceed with implementation of additional tests until further consultation with our customers and other interested parties, ensuring that community needs are being met. While we continue to believe that consumption based billing may be the best pricing plan for consumers, we want to do everything we can to inform our customers of our plans and have the benefit of their views as part of our testing process.”

Gag me with a spoon. There is not a misunderstaing of your plan. Your plan sucks because it shows how greedy you are. That’s why consumers are pissed at you. But before Time Warner customers start jumping for joy, read the entire post and you’ll see that they’ve backed off for now. Usage based billing will return, so Time Warner customers should remain vigilant. Or they can just switch to Frontier and avoid the circus all together.