Archive for Cogeco

BREAKING: Cogeco Internet Is Down For The Second Time This Week…. And Apparently So Is Rogers And Bell

Posted in Commentary with tags , , on January 8, 2021 by itnerd

I am hearing and seeing reports of Cogeco Internet being down for the second time this week across Ontario. Cogeco itself admits this:

The thing is that they are not alone. Rogers and Bell are having outages as well. At least according to users:

The difference is that I cannot find any evidence of Rogers admitting this. Though there is a lot of people on Twitter who have Rogers or Bell saying that they are down. For myself personally, I am online and I have no issues at the moment. Thus this requires some further investigation to find out what is actually happening.

Updates to come.

UPDATE: Apparently this is a DNS issue again. That means the fix that I suggested in this story about Cogeco’s outage from earlier this week should work. If you try it and it works, please let me know in the comments. I also still am hearing sporadic reports of Rogers and Bell having outages continue. But I can’t find definitive proof of that.

UPDATE #2: The latest Cogeco outage appears to be resolved as per this:

And it looks like Rogers and Bell might have had issues as well. But not widespread ones based on looking at Twitter.

BREAKING: Cogeco Is Suffering A Major Outage

Posted in Commentary with tags on January 5, 2021 by itnerd

Canadian telco Cogeco appears to be having a major outage with their Internet product. Reports started to appear on Down Detector at around 10AM EST and Cogeco has admitted to having issues on Twitter:

With people working from home and students doing remote learning, this is going to be highly disruptive to Cogeco customers. Hopefully this gets sorted quickly. I’ll keep you updated if I learn anything new on this.

UPDATE: Apparently this is some sort of DNS issue as people who change their DNS settings to something other than Cogeco’s DNS servers can get online. If you have this issue, you might try what I wrote here to see if you can get yourself online.

UPDATE #2: This appears to be resolved:

Rogers, Cogeco, Shaw, And Telus To Broadcast World Cup Third Place And Final Games In 3D

Posted in Commentary with tags , , , , on June 8, 2010 by itnerd

If you happened to drop some cash on a 3D TV, you’re a football (soccer for the North Americans reading this) fan and you live in Canada, here’s some news for you. Rogers (via my “best friends at Rogers”), Shaw (Warning: PDF), Cogeco, and Telus both announced that they will be doing a 3D broadcast of the third place and final matches in the 2010 World Cup in partnership with CBC. If you don’t have a 3D capable TV, don’t worry. The final two games will also be available in standard definition and in high definition. I’m sure this is neat for those early adopters who shelled out all that cash for 3D. So it would be interesting to see how many people actually watch a game in 3D. I have no clue how you would get those numbers, but it’s a question worth asking.

I note that the only television provider who isn’t part of this is Bell. You have to wonder why that is.

Harvard Says Canadian Broadband Service Sucks…. No Kidding! You Think?

Posted in Commentary with tags , , , , , , on October 15, 2009 by itnerd

Harvard today came out with a 232 page study that confirms what most Canadians already know. Canadians have crappy broadband service:

Canada was 22nd overall out of 30 countries surveyed by Harvard’s Berkman Center for Internet and Society. Canada ranked 16th on broadband adoption, 20th on speed and capacity, and 25th on price. Japan, Sweden and South Korea headed up Harvard’s rankings, while the United States placed above Canada at 13th overall.

Canada “is often thought of as a very high performer, based on the most commonly used benchmark of penetration per 100 inhabitants,” the study said. “Because our analysis includes important measures on which Canada has had weaker outcomes — prices, speeds and 3G mobile broadband penetration — in our analysis it shows up as quite a weak performer, overall.”

It also states another fact that Canadian Internet users know all too well. There is no real competition because smaller ISPs don’t have the ability to lease the incumbents communication infrastructure to provide their own service:

“Early aggressive facilities-based competition certainly made Canada an early starter, but it does not seem to have enabled it to maintain its standing,” the report said. “The Canadian experience suggest[s] that reliance purely on competition between strong cable incumbents and telephony incumbents may be insufficient to sustain high penetration or achieve high capacity and low competitive pricing in the long term.”

Canada has taken a “half-hearted” approach to open access, which enables a new entrant company to lease lines from a network owner to provide its own internet services to customers. The CRTC implemented open-access rules in 1997, but the report said the commission messed them up by allowing network owners to charge the highest lease rates in the developed world, about 70 per cent higher than similar fees in South Korea and Denmark.

The rules also had a “sunset” clause, meaning that open access would be discontinued in 2002. The CRTC extended the rules indefinitely in 2001, after few companies took up the offer.

These high rates and “regulatory hesitance” likely contributed to fewer new competitors making investments, the study said. Other countries that have had strong rules have fared better. France, as one example, has very little cable-versus-phone-company competition, yet it ranks well in Harvard’s survey — seventh overall — because of strong enforcement of open-access rules.

Well, I guess all of that blows that study funded by ISPs like Bell, Bell Aliant, Rogers, Cogeco, Telus, Shaw and SaskTel and parroted written by telecommunications consultant Mark Goldberg straight to hell doesn’t it? Goldberg doesn’t think so. In fact he didn’t waste any time blasting this study:

“Preliminary examination seems to indicate that many of the Harvard rankings appear to incorporate the same problematic data points from reports and measurement tools that we have already discussed,” he wrote on his blog.

The only thing that is problematic about the data Mr. Goldberg is that it shows that Canadian ISPs, in particular Bell, Bell Aliant, Rogers, Cogeco, Telus, Shaw and SaskTel have been doing a craptastic job of providing quality Internet access to Canadians. As a result they don’t want anybody to come in and slap them silly for doing so.

It’s high time that the Canadian government grew a pair and forced these ISPs to provide Canada with Internet service that is comparable to the rest of the world. I’d normally say that it’s the job for the above ISPs to do that, but they’re clearly too busy hiding behind studies like the one Mr. Goldberg parroted wrote for them to do that, so it’s up to government to force them to do it.

Lets hope the government does this sooner rather than later because Canadians have waited long enough for world class Internet access.

Canadian Broadband Is World Class Says ISP Funded Study…. What A Load Of Crap!

Posted in Commentary with tags , , , , , , on October 8, 2009 by itnerd

If you’re Canadian, your telcos seem to think that you’re access to the Internet is just fine. According to a study (Warning: PDF) commissioned by Bell, Bell Aliant, Rogers, Cogeco, Telus, Shaw and SaskTel and prepared by telecommunications consultant Mark Goldberg, everything when it comes to broadband Internet access is just awesome:

Canadians have access to some of the most affordable services, while also benefiting from some of the world’s fastest connection speeds for both wireline and wireless broadband services


Canada continues to lead all G8 countries in terms of adoption of internet services, and ranks in the top 10 for most international comparisons on broadband penetration.

Oh, and in case you were wondering studies like this one that says that Canada is at the bottom of the pile, here’s what they have to say about that:

Broadband is available to 100 per cent of Canadians through four different technologies — phone lines, cable, wireless and satellite — which is a claim few other countries can make


And cable providers have begun offering services at up to 100 megabits per second, ranking Canada at the top of the international speed heap, while prices are actually lower than what the OECD has found

So basically what they’re saying is that everything is fine, just take whatever we give you at whatever price we deem fair, and ignore what anybody else says because they’re wrong and we’re right.

Sorry, I don’t think so. Homey don’t play dat!

Canadian telcos via their mouthpiece Goldberg are only putting this out for one reason. They want to be able to say that there isn’t a problem with broadband access in Canada so issues such as Net Neutrality and usage based billing go away. Having seen the sort of Internet access countries like Japan, Germany, and France have, Canada is a technological backwater by comparison. It’s high time that the Canadian government force telcos to do whatever is required to close the gap that exists between us and the rest of the planet.

The question is, will the Canadian government grow a backbone to do it?

First Usage Based Billing, Now Rate Increases….. It Really Sucks To Be A Cogeco Customer

Posted in Commentary with tags , on June 2, 2009 by itnerd

The Cogeco forum on DSL Reports is lit up with ticked off Cogeco users. Why? Apparently hot on the heels of their introduction of usage based billing which went over really well…. NOT. …. comes the report that customer’s rates are going up. Comments within that forum are on the rude side, but that’s to be expected when you’re angry at an ISP that is intent on taking full advantage of the lack of competition within the Canadian Internet market.

My advice? Try this from this post about my other least favorite company in the universe, Rogers:

If I were a Rogers High Speed Internet customer, I’d be ticked and looking for another ISP right about now. In fact, I’ll do you a favor and recommend that if you’re a Rogers High Speed Internet customer who’s not happy about this, and you can get DSL, take a look at Teksavvy and Acanac.

I’d recommend the same for Cogeco customers. After all, the best way to punish a company like this is to take your money elsewhere to a company that isn’t out to bleed your bank account dry.

Cogeco Joins Time Warner In Usage Based Billing

Posted in Commentary with tags , on April 2, 2009 by itnerd

I guess Cogeco isn’t afraid of losing customers as they have announced that usage based billing is headed to their users, just like Time Warner announced yesterday. The change was announced by a Cogeco employee on yesterday and if you read through the thread, users of Cogeco are not happy campers. To be fair, Cogeco is not the first ISP to do this sort of thing in Canada as Rogers has had usage based billing for well over a year. But if you take into account that according to their own financial statements [Warning: PDF] in their last quarter Cogeco’s consolidated revenue increased by 18.5% to $308.4 million, this seems like a huge cash grab to me.

If I were an independant ISP like Teksavvy who has an excellent reputation on, I’d be gearing up for a bunch of new customers to be appearing at your doorstep shortly.