Twitter Blue Relaunches Today…. Would You Sign Up?

Posted in Commentary with tags on December 12, 2022 by itnerd

Over the weekend Twitter announced that it was relaunching Twitter Blue. Via a Tweet of course:

If you don’t want to read the entire thread, here’s the TL:DR:
  • The cost is $8 a month on the web and $11 a month through its iOS app. The higher price on iOS helps to offset the 15% to 30% cut that Apple receives from subscriptions paid through the App Store. It will be interesting to see if Apple retaliates in regards to that.
  • You get a blue checkmark.
  • Subscribers will receive a blue checkmark next to their name, but only after they verify their phone number and their account has been reviewed. Let’s see if that stops the stuff that happened the last time Elon and company tried to launch Twitter Blue. Though to be fair, the company did say that subscribers who change their username, display name, or profile photo will temporarily lose the blue checkmark until their account is reviewed again.
  • The ability to edit tweets
  • The ability to upload higher-resolution 1080p videos
  • A reader Mode for easily reading tweet threads
  • Subscribers will “eventually” see 50% fewer ads than non-subscribers, gain the ability to post longer videos, have prioritized tweets in the replies section, mentions, and search, and get early access to other new features over time. All of these perks are listed as “coming soon.”

For what it’s worth, Twitter also announced that it will begin replacing the “Official” label for brands and other notable accounts with a gold checkmark for businesses, while a gray checkmark for government and multilateral accounts will begin rolling out later in the week.

So I have to ask, would you sign up for Twitter Blue? Full disclosure: I’m not going to. And I have to wonder how much traction that this will gain as I don’t think it’s going to be enough to hit the revenue target that Elon has in mind.

Apple “Condemned” By The House of Commons For Restricting AirDrop In China

Posted in Commentary with tags on December 12, 2022 by itnerd

A change that Apple made when they released iOS 16.1 is that they changed the functionality of AirDrop. Up until that point you had three choices:

  • Receiving off
  • Contacts Only
  • Everyone

But if you have your iPhone in China, this is what you saw AFTER iOS 16.1 hit the streets:

  • Receiving off
  • Contacts Only
  • Everyone For 10 Minutes

This was due to the fact that protestors in China were using AirDrop to anonymously and wirelessly share messages and protest literature, and even organize demonstrations, on the then-open AirDrop network. I am guessing that this got the Chinese government upset, and they went to Apple to do something about it. Which Apple clearly did.

This has led to Apple being accused of folding up like a cheap suit to the Chinese government. This despite the fact that Apple loves to use the words “human rights” in a lot of their marketing. And they’re being called out for that. For example, here in Canada The House of Commons on Wednesday unanimously passed a motion to “condemn” Apple for restricting the “Everyone” option for the AirDrop feature on its devices in China, where it was being used to get around government censors and organize protests:

By unanimous consent, it was resolved, — That, whereas,

(i) protesters in China who are fighting for basic human rights and freedoms have been using an Airdrop feature on iPhones to avoid government censors,
(ii) Apple has announced its decision to disable that feature solely for phones in China,
(iii) such a move will make it more difficult for the protesters to avoid the authoritarian restrictions on communications,
(iv) other tech giants like Google have long collaborated with the Chinese regime in its policies to control online content and communication,
the House, therefore, condemn the decision by Apple and other tech giants for their complicity in the crackdown against peaceful protesters in China.

Now when Apple releases iOS 16.2 this week, this “feature” if you want to call it that is going to be expanded to the rest of the planet. But let’s be clear here. The only reason why Apple will be doing this is to give themselves cover when it comes to how they do business in China. Tim Cook and company are clearly more interested in gaining marketshare in China than doing what is right. And they need to be held to account for that view until they change course. So while what The House of Commons did this week is a bit of a token gesture, Apple should know that they are under scrutiny. And eventually that scrutiny will become more and more problematic to their business if they aren’t careful.

How Rogers Can Close The Gap On Their Competitors When It Comes To Their Internet Offering

Posted in Commentary with tags on December 11, 2022 by itnerd

I got an email this past week asking if Rogers was “screwed” because Bell is deploying fibre all over the place and Rogers seems to be sticking to using their existing copper cable infrastructure for their last mile delivery. Instead of answering the email with my thoughts, I decided to write this article to lay out what options Rogers has to close the gap when it comes to their competition so that they can avoid being an afterthought when it comes to Internet in Canada. And by “competition” I mean both Bell and TELUS who are rolling out fibre as fast as they can, and as a result are way ahead of Rogers in terms of what they can offer. Let’s start with option one:

  • Deploy Fibre – Everywhere: This is by far the best and the worst option that Rogers has. I say that because while it would allow them to roll out Internet services that are competitive with Bell and TELUS from a speed standpoint, this won’t happen overnight. And on top of that, fibre builds are not cheap or fast in terms of how fast you can get it into homes and light it up. Both Bell and TELUS started doing this years ago while Rogers largely has sat on their hands. And now they are kind of behind the 8-ball. Rogers to be fair has fibre in a handful of places. But their fibre footprint is tiny relative to Bell and TELUS. To be competitive Rogers has to move faster and in more places in terms of their fibre rollout.
  • Deploy DOCSIS 4.0: Because rolling out fibre can’t be done quickly, nor is it cheap, that leads us to option number two which is to deploy DOCSIS 4.0 which will give Rogers the ability to provide gigabit speeds on both the downstream and upstream sides of the connection while leveraging their existing infrastructure. Minus maybe having to either update modems via firmware or replacing them entirely. But that would be a big improvement over what they have now which is 50 Mbps upstream and up to 1.25 Gbps downstream. The reason being is that DOCSIS 4.0 promises 10 Gbps downstream and 6 Gbps upstream which will give Rogers an offering that is competitive with offering from Bell or TELUS. But in the case of Bell, they are already up to 8 Gbps upstream and downstream. Which means that they can continue to push that to faster and faster speeds that will run circles around Rogers and put Rogers back in the position where they are currently in. Which is that they aren’t competitive. Now do you need those sorts of speeds? I’ve argued that you don’t, but that’s not the point because it is great marketing for Bell that they’re faster than Rogers. As far as I am aware, Comcast is rolling out DOCSIS 4.0 next year. Thus since Rogers uses Comcast hardware, I have to assume that they will be doing the same thing.

Now if I ran Rogers, I would go all in on fibre and abandon their copper infrastructure as quickly as possible as that would give Rogers as much headroom for the future. But having listened to their most recent investors call, it’s safe to say that they will go with DOCSIS 4.0. That will put them back in the game for a period of time until Bell and/or TELUS leverages their fibre infrastructure to exceed what DOCSIS 4.0 is capable of. Then Rogers will have to reconsider what they do next. It will be interesting see how Rogers handles this situation because if they get it wrong, then they are “screwed”.

Hundreds Of Thousands Of People Affected Due To Last Year’s COVID Booking System Data Breach

Posted in Commentary with tags on December 10, 2022 by itnerd

You might recall that there was a text message scam from last year where people who booked a COVID vaccine were getting text messages asking for all sorts of personal information. It didn’t take long for two people to get charged with being behind this scheme. And one person who was arrested was an insider as they worked for the vaccine contact centre which is part of the Ontario Ministry of Government and Consumer Services. Once again proving that your organization’s biggest threat vector is your people. Well, the damage has been tallied and it’s not good. The breach resulted in the names and phone numbers of about 360,000 people being leaked. CBC has details:

Beginning Friday, some 360,000 people will receive notices that their personal information was part of the November 2021 data breach of the COVAXX system, the Ministry of Public and Business Service Delivery said in a statement Friday. 

The ministry said it had been working with the Ministry of Health, police and the Ontario’s privacy commissioner to determine the scale and impact of the breach. The ministry’s statement does not say how it occurred.

I for one would be very interested in what lessons the Ontario government learned so that this doesn’t happen again. Because 360,000 is not a small number of people to be affected by something like this. And I think that all Ontario citizens would be very interested in this information as well. People have to have trust that their information is going to be protected. And given the scale of this breach, I would be wondering if the Ontario government has the right people, tools, and controls in place to stop this from happening again.

2023 Tech Industry Predictions

Posted in Commentary with tags , , , , on December 10, 2022 by itnerd

In 2022, the industry witnessed a plethora of events and trends. The incessant ransomware and other malware attacks that plagued organizations globally were certainly among those that made headlines. From Twitter to Uber to student loan servicer Nelnet Servicing, over 4,100 publicly disclosed data breaches occurred in 2022 which led to more than 22 billion records being exposed.

Regarding the most notable events and trends to watch for in 2023, executives from Datadobi, DH2i, Folio Photonics, Retrospect and StorCentric had this to say: 

Carl D’Halluin, CTO, Datadobi

“Organizations will be forced to look for new approaches to manage unstructured data growth in 2023. Many have already noticed that the pace of unstructured data growth is snowballing exponentially faster than it has in the past. This leads to increased costs, as companies have to buy more storage, and the introduction of risk, as the organization has less knowledge about the data as it ages in its network. Organizations need new solutions to minimize the financial impact and risk their business faces.

Furthermore, much of this unstructured data is stored in network-attached storage (NAS). This is because many applications haven’t yet been redeveloped to leverage object storage. So, much of an organization’s unstructured data will continue to be stored on-premises in 2023. Because of this, public cloud providers will form more relationships with traditional on-premises NAS vendors. They will offer branded, cloud-based, managed file services. These services will benefit customers because they have a simple “on-ramp,” they preserve pre-existing documentation and processes, and they take care of the underlying hardware and operating environment for the customer.”

Steve Leeper, Vice President of Product Marketing, Datadobi

“In 2023, businesses are going to have to prioritize environmental, social, and governance (ESG) policies to gain a competitive advantage. A recent PwC report found that over 80% of individuals are more likely to buy or work for an organization that stands for ESG best practices. And as of this year, only a little more than half of companies have an ESG plan in place or are actively planning for one. 

Unstructured data plays a pivotal role in the success of an organization’s ESG policies. A holistic approach to reducing carbon footprint should bring unstructured data management into the conversation. When done with the right solutions, unstructured data management can enable organizations to move away from legacy models where data is stored in a digital ‘landfill.’ In these environments, data takes up money, space, and precious resources but gives very little in return. Organizations should be able to monitor their key ESG indicators and take actions on unstructured data to achieve their targets by moving data to the cloud or less polluting storage, deleting redundant, obsolete, or trivial (ROT) or orphaned data, enabling consolidation, reuse, and earlier shutdown of hardware. By doing so, IT leaders get a win-win of an effective approach to unstructured data management that also delivers on ESG objectives.” 

Don Boxley, CEO and Co-Founder, DH2i

“In 2023, I predict that SDP will finally pull-ahead of VPNs as the dominant technology for remotely connecting people and devices. One of the most critical drivers here will be awareness and acceptance. More and more IT professionals are already using it successfully to connect to cloud or on-premises applications from wherever they are – the airport to the home office to the local coffee shop, and they are talking about it.

Likewise, VPNs will slip in popularity as there is now a viable solution that can help IT professionals to overcome its inherent challenges. VPNs are buggy and the performance has always been spotty. VPNs are simply not reliable from a performance standpoint. And of course, the security issues are there, because of the way it is designed – inherent in the architecture. It allows for fast and easy lateral network attacks from bad actors. Previously, a relatively small portion of the workforce was dependent on it. So, the problems were more self-contained. However, over the past few years, with more and more people and organizations dependent on it, the risks have multiplied significantly.

In 2023, I also predict that developers will demand solutions that enable highly available cloud-native SQL Server availability groups (AGs) in containers, including support for Kubernetes (K8s) clusters – across mixed environments and across any type of infrastructure or cloud.

Kubernetes alone struggles to meet SQL Server production database HA requirements due to its prolonged pod/node-level HA failover of 2-10 minutes. What is required is a solution that can solve this problem by enabling highly available AG support in Kubernetes, which is an essential component to using stateful containers in production. The solution(s) must seamlessly complement K8s’ pod/node-level cluster HA, allowing Microsoft SQL Server users to confidently deploy HA SQL Server containers in production while meeting database HA requirements. Bottom-line, the ideal solution must combine with Azure Kubernetes Services and SQL Server to create a single, holistic solution for containerized SQL Server.”

Steve Santamaria, CEO, Folio Photonics

“Data Storage will take on global warming. As the world continues to strive toward Net Zero, additional industries will come under the microscope. One industry heavily influenced by this will be the data storage industry. By 2025, data centers will consume >3% of the world’s electricity and storage can make up anywhere from 10-30% of a data center’s overall energy consumption. When there is a specific industry accounting for >1% of global electricity consumption, people start to take notice and ask what can be done to lessen the power burden. This will create an industry-wide push toward sustainable storage technologies that are more energy-efficient than legacy hardware.

This sustainability push comes at an intriguing time in the industry as well. We have recently seen newer SSDs actually use more energy than HDDs, which has not been the case until now. HDDs will continue to push toward consuming less energy, but their technology will continue to struggle in terms of power consumption per TB relative to others. For meaningful sustainability advancements to be made with HDD technology, the idle energy consumption will need to be lowered significantly. Tape will continue to show that it is the most energy-efficient product on the market, but the tight window on operating and storage conditions will be a looming cloud on their sustainability narrative. For meaningful sustainability advancements to be made with tape technology, their operating conditions will need to be made significantly wider.

Next, cold storage will steal the spotlight. There has always been considerable interest in hot storage, but the drive to $0/TB has started increasing momentum toward the cold storage segment. As new applications that generate and analyze massive amounts of data are developed, there will be an overwhelming interest in developing new cold storage strategies to keep data lakes cost-efficient, energy-efficient, and secure for long periods of time. We have already seen an increase in extremely high-capacity HDD, optical, and tape technologies being researched in many labs across the globe. It will be a growing challenge to keep cold storage accessible while keeping it cost-efficient. This will create an influx of investment in current technologies paired with additional investment in new technologies that have the potential to disrupt this emerging industry. We have seen this trend start to begin in 2022 as there were high-capacity HDDs released, new tape libraries announced, and rising interest in new types of optical storage media and DNA storage.

And in 2023, immutable storage will becomes increasingly commonplace. It is no secret that data has become a strategic asset. It is directly or indirectly tied to profitability for nearly every organization in the world today. Unfortunately, this means it’s becoming a high-value target for cybercriminals. The ever-growing threat of malicious actors will drive up demand for immutable storage. Not only will immutable snapshots be in high demand, but immutable media will find itself being implemented in storage architectures across every industry.

Last but not least, while I believe these trends to be those with the most momentum in the upcoming year, I do not believe they are the only ones we will see. New, emerging business models such as Hardware-as-a-service will grow in popularity and storage-as-a-service providers should see an uptick in market share as well. Lastly, the fragile dynamics of the industry will come under fire even more so in the upcoming year as the threat of a vertical market failure continues to rise. All of these trends, amongst others, will create an interesting upcoming year for the storage industry.”

Brian Dunagan, Vice President of Engineering, Retrospect:

“Freedom and flexibility will become the mantra of virtually every data management professional in the coming year. In particular, data management professionals will seek data mobility solutions that are cloud-enabled and support data migration, data replication and data synchronization across mixed environments including disk, tape and cloud to maximize ROI by eliminating data silos. We will likewise see an uptick in solutions that support vendor-agnostic file replication and synchronization, are easily deployed and managed on non-proprietary servers and can transfer millions of files simultaneously – protecting data in transit to/from the cloud with SSL encryption.

Ransomware will remain a huge and relentlessly growing global threat, to high profile targets and to smaller SMBs and individuals as well. There are likely a few reasons for this continuing trend. Certainly, one is that today’s ransomware is attacking widely, rapidly, aggressively, and randomly – especially with ransomware as a service (RaaS) becoming increasingly prevalent, looking for any possible weakness in defense. The second is that SMBs do not typically have the technology or manpower budget as their enterprise counterparts.

While a strong security defense is indispensable, we will see that next year security leaders will ensure additional measures are taken. Their next step will be enabling the ability to detect anomalies as early as possible in order to remediate affected resources. Large enterprises, SMBs and individuals alike will need a backup target that allows them to lock backups for a designated time period. Many of the major cloud providers now support object locking, also referred to as Write-Once-Read-Many (WORM) storage or immutable storage. Users will leverage the ability to mark objects as locked for a designated period of time, and in doing so prevent them from being deleted or altered by any user – internal or external.”

Surya Varanasi, CTO, StorCentric:

“The ransomware threat will continue to grow and become increasingly aggressive – not just from a commercial standpoint, but from a nation-state warfare perspective as well. Verizon’s 2022 Data Breach Investigations Report, reminded us how this past year illustrated, “… how one key supply chain incident can lead to wide ranging consequences. Compromising the right partner is a force multiplier for threat actors. Unlike a financially motivated actor, nation-state threat actors may skip the breach altogether, and opt to simply keep the access to leverage at a later time.” For this reason, channel solutions providers and end users will prioritize data storage solutions that can deliver the most reliable, real-world proven protection and security. Features such as lockdown mode, file fingerprinting, asset serialization, metadata authentication, private blockchain and robust data verification algorithms, will transition from nice-to-have, to must-have, while immutability will become a ubiquitous data storage feature. Solutions that do not offer these attributes and more won’t come even close to making it onto any organization’s short-list.

Consumer attitudes towards online security and privacy will also heighten. A key driver here will be that while enterprises getting hacked and hit by ransomware continue to make the headlines, cybercriminals have begun to hit not just enterprise businesses with deep pockets, but SMBs and individuals. SMBs and individuals/consumers are actually far more vulnerable to successful attacks as they do not have the level of protection that larger enterprises have the budgets to employ. As work from home (WFH) and work from anywhere (WFA) remain the paradigm for many across the data/analytics field, they will require data protection and security solutions that can also protect them wherever they are.

In the coming year, the ideal cybercrime defense will be a layered defense that starts with a powerful password, and continues with Unbreakable Backup. As mentioned, backup has become today’s cyber criminals’ first target via ransomware and other malware. An Unbreakable Backup solution however can provide users with two of the most difficult hurdles for cyber criminals to overcome – immutable snapshots and object locking. Immutable snapshots are by default, write-once read-many (WORM) but in the coming year, sophisticated yet easy to manage features like encryption where the encryption keys are located in an entirely different location than the data backup copy(ies) will become standard. And then to further fortify the backup and thwart would-be criminals in the coming year we will see users leveraging object locking, so that data cannot be deleted or overwritten for a fixed time period, or even indefinitely.”

Rogers Changes Their Advertising For Their Internet Service After Claiming That They Deliver “Pure Fibre To Your Home”

Posted in Commentary with tags on December 9, 2022 by itnerd

Rogers last week released new Internet speeds, and in an article that I wrote about it, I said this:

The other thing that I notice is that they call this “Pure fibre to your home”. I find that unlikely to be the case given the upload speed. This sounds like Rogers existing cable infrastructure jazzed up to sound like it is competitive with Bell’s fibre to the home offering, when in actual fact it is not even in the same league.

That was based on this screen shot:

You’ll notice the “Pure fibre to your home” line in that screen shot. In short, I was calling BS on that because Rogers has so little fibre deployed when compared to Bell or TELUS, it’s not even worth talking about. I guess that other people must have said the same thing, because if you look on Rogers website, you now see this:

It no longer says “Pure fibre to your home”.

That says to me that they got called out on this by customers, regulators, or both. And as a result they had to change it. But the fact that Rogers had the audacity to even use the words “Pure fibre to your home” when the majority of the network is copper cable is mind blowing. This is the sort of thing that makes Rogers look really bad as no company their size should be caught “manipulating the truth” to grab more subscribers. Ever.

Creative Introduces Sensemore Air

Posted in Commentary with tags on December 9, 2022 by itnerd

The new Creative Sensemore Air are the latest high-performance true wireless earbuds by Creative Technology which allow users to hear more of their surroundings than ever before, without compromising on audio quality.

The new Sensemore technology helps to address the oft-annoying inconvenience associated with earbuds – because they are in-ear and block out much of the aural environment, users tend to remove their earbuds in various everyday situations, for example when starting a conversation. This changes with the Creative Sensemore Air, as users are given full control on the level of environmental sounds they want to hear. With Sensemore Mode, which is 5 times more sensitive than Ambient Mode, users can hear much more of speech, and other environmental elements, which are amplified with higher clarity. As a bonus, when set to a higher intensity, it could even benefit folks with mild hearing deficiencies.

The Ambient Mode can be used when users would like to hear their music well while still being aware of the environment, for example while jogging along a busy street. Conversely, to shut the world out so as to fully immerse in the music, users can rely on the Active Noise Cancellation (ANC) Mode. The intensity of all 3 modes is fully adjustable through the handy Creative app.

Featuring a pocket-friendly charging case which is much smaller than the rest of Creative’s true wireless lineup, Creative Sensemore Air is easily the most portable model. Despite the smaller size, it retains the strong battery life that has become the series hallmark – up to 10 hours on a single charge, and 35 hours in total with the charging case. Upping the convenience factor, users get up to 2 hours of battery life with just 10 minutes of charging, and the charging case can be juiced back up with Qi-compatible wireless charging pads.

Creative Sensemore Air packs in these great features which make it comparable with high-end models several times its price:

  • Powered by high-performance 6 mm bio-cellulose drivers and expertly tuned for aural pleasure of clean highs, well-balanced mids and immersive bass. Equalizer tuning and preset profiles are conveniently available via the Creative app
  • Being IPX5 certified, it is sweatproof and suited for various workouts, both indoors and outdoors
  • Equipped with 4 microphones in total; 2 for background noise filtering in ANC mode; 2 for effective voice pick-up during calls
  • Fitted with touch control buttons, which can be customized for various functions via the Creative app
  • Bluetooth 5.2 wireless connectivity
  • Certified as a SXFI READY* headphone so that users get to preview Super X-Fi Spatial Holography, which recreates the soundstage of a premium multi-speaker system, on local content and on new devices that are SXFI READY

Creative Sensemore Air is priced at US$79.99 and is available at Creative.com.

For more information, visit www.creative.com/SensemoreAir.

Only 30% of Canadian Sales Teams Expected to Hit Annual Quotas: Salesforce

Posted in Commentary with tags on December 9, 2022 by itnerd

Salesforce has released its latest State of Sales Report that highlights the importance of fostering career advancement among sales reps.

The data found one in four reps is looking for or planning to look for a new job within 12 months. And when already 85% of sales leaders say they struggle to get the budget for needed headcount, no one can afford to lose more of their team. A few other key stats that may be of interest:

  • Selling has gotten harder, as 75% of Canadian sales professionals agree their job is harder now than it was before the pandemic. In fact, only 30% expect their team to hit its annual quota.
  • Globally, reps are underwater in admin work, spending only 28% of their week selling – down from 34% in 2018.
  • Complexity adds to the grunt work, with 66% of sales reps saying they’re overwhelmed by too many tools. Canadian sales teams use an average of 6 to close deals.
  • The pressure is on to hit quotas and reps are feeling the heat with half open to leaving for a better opportunity.

Here’s a link where you can read the report.

Elon Musk Picks A Fight With Apple Again As He Hikes Twitter Blue Pricing to $11 For iPhone Users

Posted in Commentary with tags , on December 8, 2022 by itnerd

After visiting Apple HQ to make peace with Apple after taking shots at them over them allegedly pulling advertising, Elon Musk is stirring things up again according to Reuters as he’s wanting to charge $11 for Twitter Blue if you pay via his iPhone App. But if you pay directly on Twitter.com, it’s $7.99.

This is clearly about making sure that Apple’s 30% cut of anything bought in app in the Apple ecosystem stays in Elon’s pocket. The real question is, will Apple retaliate? That’s going to be tricky because if Apple does nothing, other app developers will try the same thing. But if they go to war with Elon, it might be playing into his hands as he wants to pick a fight with Apple. It will be interesting to see which option Apple chooses.

Get your popcorn ready. This will be fun.

New Research: Fake Invoice Attack with Malware Bypasses Office 365, Targeting 100,000 Mailboxes 

Posted in Commentary on December 8, 2022 by itnerd

Armorblox has a deep dive into their latest analysis on an attack targeting end users across a large, national institution within the Education Industry with an email almost identical to an invoice reminder notification from a trusted vendor. 

Upon opening the attachment, unsuspecting victims were met with a message that seemed to be from Microsoft informing the recipient that he or she was being taken to the organization’s sign-in page. No matter if the end user immediately closed the attachment or waited to be navigated through, just opening the attachment initiated the installation of malware onto the user’s machine. 

Further details of this attack can be found in the blog, including:

  • What techniques were used to get past traditional email security filters and pass the eye tests of unsuspecting users?
  • How this attack  bypassed Microsoft Office 365 email security, potentially compromising more than 100,000 mailboxes.
  • Guidance and recommendations that can be used to prevent similar attacks.

You can read the deep dive here.