I just received a statement from Kevin Edwards, CEO of SkipTheDishes about the Ontario Government’s efforts to put a cap on commissions that food delivery services can earn. Here’s the statement in full:
While we are glad the Ontario government recognizes the work SkipTheDishes has been doing since March to support our restaurant partners, we are disappointed that they have decided to regulate private enterprise by enforcing a commission cap on food delivery services operating in the province.
Our restaurant partners are of the utmost importance to us. SkipTheDishes is a proud Canadian brand, and since the start of the pandemic we’ve worked tirelessly beside our restaurant partners and have proactively provided them with over $30 million dollars in industry leading support since March, months before being called upon by Premier Ford or Mayor Tory to do so.
When taking into account the 25% commission rebate we have implemented in affected regions of the province, all local, independent restaurant partners on the SkipTheDishes platform are already paying less than 20% in commission while their dining rooms are closed.
Since the start of the pandemic, SkipTheDishes has provided industry-leading support, which includes:
- 25% commission rebate to our local, independent restaurant partners to help when they need it most
- 0% commission rate for new restaurants joining the network during the lockdown period
- 10% commission rate to any restaurant on Skip looking to utilize staff to facilitate their own delivery, connecting over 30,000 restaurants with millions of customers across the country
- Additional marketing and order-driving initiatives to drive repeat orders and attract new customers for our restaurant partners, increasing incremental revenue
- Streamlining our restaurant onboarding process, so that new partners join the network 40% faster
- The continuation of our restaurant tipping initiative, which has seen over $1.2 million in generous donations from Skip customers go directly to local restaurants
We have been working directly with all levels of government in Ontario over the last few months on ways we can work together to best support the restaurant industry, and look forward to continuing those discussions over the next few weeks.
New Canadian Black Friday & Cyber Week Data from Salesforce
Posted in Commentary with tags Salesforce on November 26, 2020 by itnerdWith Black Friday (Nov 27) and Cyber Monday (Nov 30) quickly approaching, I wanted to share some Canadian research data from Salesforce.
The 2020 Shopping Index Report predicts that this year’s COVID-19 shaped holiday shopping season will see a 30% spike in global online holiday sales, not surprising considering that 65% of Canadian shoppers plan to shop more online this year than they did in previous years.
This holiday shopping season’s standout stats include:
FOUR MAJOR 2020 HOLIDAY SHOPPING PREDICTIONS
Prediction #1: Fulfillment Concerns Will Overshadow Brandy Loyalty
Prediction #2: Cyber week growth despite the earlier holiday shopping trend
Prediction #3: Growth in Online Shopping Means a Spike in Holiday Returns
Prediction #4: New Consumer Behaviours will Drive Hot Product Categories
→ Link to entire holiday predictions press release HERE
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