CDW Canada today released new research about the attitudes, concerns and adoption patterns of artificial intelligence (AI) technology in Canada. The Evolution of AI Adoption in Canadian Businesses: Perceptions and Trends contains research conducted among members of the Angus Reid Forum, including over 300 IT decision-makers across businesses of varying sizes and industries throughout Canada.
Organizations recognize the benefits of AI adoption
As Canadian organizations navigate the rapidly advancing AI landscape, a sense of cautious optimism persists. Three-in-five organizations (61 percent) are open to using AI and over half (58 percent) believe that incorporating AI enhances productivity and efficiency. Despite this openness, only half (51 percent) feel comfortable about its current use.
The most common benefits Canadian organizations expect following investment in AI include increased productivity and efficiency (58 percent), increased data/information availability (48 percent) and financial benefits or cost reductions (42 percent).
Understanding Al creates challenges for integration
Lack of knowledge and education are the primary obstacles Canadian organizations face when embracing AI and data analytics tools, despite the recognized benefits.
While half (52 percent) of IT decision-makers whose organizations have implemented AI for specific tools consider the process easy, only one-in-five (21 percent) IT decision-makers feel confident in their organization’s ability to implement them effectively. This highlights a significant gap in education and governance between those responsible for overseeing AI integration, the organizations they work for and assumptions about the complexity of AI tools.
Organizations are just scratching the surface of AI tools
Most organizations are only scratching the surface in exploring the capabilities of data analytics and AI tools.
The most widely used AI tools are natural language processing (NLP) tools. While useful, NLPs are not representative of AI’s full scope and capabilities. One-in-five organizations use machine learning and deep learning platforms (20 percent) and automation and optimization tools (19 percent) compared to half (50 percent) that use NLP and interaction tools. For Canadian organizations to remain competitive there needs to be greater education on AI’s full potential.
Public and private sectors have differing paths to AI adoption
The landscape of AI adoption varies between the public and private sectors, with each facing distinct challenges and opportunities. Both are open to AI adoption, but a higher portion of public sector respondents (64 percent) express openness for AI adoption compared to the private sector (58 percent).
The public sector places stronger emphasis on security, privacy and data protection, with over half (57 percent) citing these as high-risk factors, along with personal data breaches (54 percent). By comparison, the private sector is more concerned with issues such as biased inputs/user programming (42 percent), ethical implications (41 percent) and unclear legal regulations (40 percent). This discrepancy underscores the public sector’s heightened sensitivity to the potential consequences of breaches and its commitment to safeguarding Canadians’ data and privacy.
Learn more about the state of AI adoption among Canadian organizations and download the report here.
About the Survey
These are the findings of an online survey conducted by CDW from February 1 to February 8, 2024, among a sample of 309 IT decision-makers who are members of the Angus Reid Forum. The survey was conducted in English. For comparison purposes only, a probability sample of this size would carry a margin of error of +/-6 percentage points, 19 times out of 20.
It’s Been Over A Year Since Rogers/Yahoo Broke Email For Some Rogers Customers
Posted in Commentary with tags Rogers on March 26, 2024 by itnerdI apologize in advance if this comes across as a bit of a rant. But honestly, I am not only in disbelief that this is still an ongoing issue a year later, but I share the frustrations of my clients who are caught up in this. More on them in a bit. But the main point of this post that it was pointed out to me by a reader that it’s been over a year since the following chain of events started:
Needless to say that this is a train wreck next to a dumpster fire. And over a year later I still have a list of nine clients who can’t use the email client of their choice with Rogers email. Nine clients who have the following in common. They are all seniors who don’t feel that they are capable of being comfortable with a switch to another ISP (Bell or Teksavvy for example) or being comfortable with a switch to a Gmail or an Outlook.com. Nor are they comfortable with making the switch to Office365 as an email client because that’s going to cost them money on a monthly basis, which matters to them as they are on a fixed incomes and every dollar matters. Webmail while tolerable to get their email is not a long term solution for them as they developed processes like creating folders to file email locally before this happened. And not having that leaves them all a bit lost and confused. Thus they’re all frustrated that Rogers seemingly can’t or won’t fix this for them.
Honestly, at this point Rogers needs to do better. A company the size of Rogers simply can’t have something like this go on this long and not do its level best to make people whole again. And it doesn’t matter if it is one person, nine in my case, or a thousand. One person who can’t get their email in the manner that they want is one too many. That makes me wonder if Rogers along with Yahoo will ever fix this, or have they simply checked out and don’t care. I really hope it’s not the latter as that would reflect poorly on Rogers and Yahoo.
I’ll continue to watch this for developments and I will still be trying stuff on my end in order to make my clients whole. But frankly, given the inaction of Rogers and Yahoo, I am not holding my breath that either will come to the rescue of these people.
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